Schedule and Delete Knowledge Base Articles

With this development, the publication of Knowledge Base articles will be schedulable, in particular, the feature is so designed:

• The primary Publish button will have an arrow down with the “Publish” option, that will immediately publish the article, and the “Schedule” one.

• Clicking the Scheduleoption, will make a modal appear so the user can set a date and time for the article to be published.

• The Scheduled article will have theSCHEDULED status that will change to APPROVEDon the scheduled date
• A tooltip with the scheduled date information will appear when hovering the question-circle-full icon placed next to the SCHEDULED state.

• Editing a scheduled article will provide the user the ability, by clicking the primary button that has turned into “Scheduled”, to:

  • Cancel the operation
  • Publish Now
  • Schedule: this option will save the article, date & time changes and the user will return to the previous screen before entering edit mode

• Additional feature: A Knowledge Base article deletion action will move it to the Recycle Bin so that it can be restored.

Status: Release Flag (opt-in)

Related Tickets

• LPD-10641: KB - Schedule & Delete knowledge base articles

More Information

• Managing the Knowledge Base
• Creating Knowledge Base Articles