Using Task Timers

Task nodes can include task timers to trigger an action after a specified time period. Timers are useful for ensuring a task does not go unattended for too long. Available timer actions include sending an additional notification, reassigning the asset, or creating a timer action.

You can modify the out-of-the-box Single Approver workflow definition to use a timer in its Review task:

1. Open Global menu () → Applications → Process Builder.

2. Click Single Approver in the workflow definitions list.

3. Click the Review task node.

4. Click New from the Task Timers section of the configuration sidebar.

5. Fill out the new timer form:

   • Name: Review Timer
   • Duration: 3 days
   • Recurrence: Enabled
   • Duration: 24 hours
   • Type: Notification
   • Name Review Reminder
   • Template Language: FreeMarker
   • Template: Bump! $ sent you a $ for review in the workflow.
   • Notification Types: Email and User Notification
   • Recipient Type: Task Assignees

   

6. Click Update.

When a review task is idle for three days, the timer now reminds task assignees to complete their reviews. The reminder notification repeats daily.

Related Topics

• Task Timers
• Workflow Definition Node Reference
• Configuring Workflow Actions and notifications