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Creating a Virtual Product

A virtual product is any non-tangible product that customers can download. Examples include videos, electronic publications, warranties, and service contracts. Like other product types, virutal products have inventory and can be sold individually, or as part of a product bundle or grouped product. For virtual products, you can also determine the download’s terms of use, duration of availability, maximum number of customer downloads, and whether there’s a download sample.

Note

Virtual products are downloadable digital assets and cannot be shipped. The product becomes available to the customer in the Product Downloads widget based on the configured activation status. See Using the Product Downloads Widget for more information.

Creating Virtual Products

Open the Global Menu () and navigate to Commerce → Products.
Click Add () and select Virtual.
Enter a name and select a Catalog.
Click Submit.

After creating a virtual product, you must associate it with the required desired digital assets, set the SKU’s base price, and assign it inventory before it’s purchasable for customers.

Configuring Virtual Products

Besides standard product details (e.g., Specifications, Options, SKUs), virtual products include unique settings.

Open the Global Menu () and navigate to Commerce → Products.
Select an existing Virtual Product.
Go to the Virtual sub-tab.
Under Details, enter a URL or select a file to determine which digital asset is used for the product’s download.
Under Base Information, configure the following settings:
- Activation Status: Set the Activation Status for the download. This determines the order stage at which the asset becomes available to download (i.e., Completed, Pending, or Processing).
- Duration: Set the number of days customers keep access to the file; leaving this field 0 grants users unlimited access.
- Max Number of Downloads: Set the maximum number of times the customers can download the digital asset.
Under Sample, determine whether the product has an associated sample download. If enabled, enter a URL or select the file used for sample downloads.
Under Terms of Use, determine whether the product has Terms of Use. If enabled, select from available Web Content, or enter your own text using the provided text editor.
Click Save.

For more information about each field, see the Virtual Product Reference article. Also see Products for additional configuration settings.

Commerce 2.1 and Below

Navigate to Control Panel → Commerce → Products.
Click Add () and select Virtual.
Enter the following:
- Catalog: Sahara.com
- Name: 3 Year Warranty
- Short Description: 3 Year Warranty
- Full Description: 3 Year Warranty for all products purchased on Sahara.com
- Friendly URL: (auto-generated)
- Meta Title: 3 Year Warranty
- Meta Description: 3 Year Warranty for all products
- Meta Keywords: warranty, goods, year
Click Publish.

After creating a virtual product, you must associate it with the required desired digital assets.

Set Virtual Product Details

Click the Virtual sub-tab to continue.
Enter the following:
- Insert the URL or select a file of your virtual product.: Upload warranty.pdf
- Activation Status: Completed
- Duration: 0
- Max Number of Downloads: 0
- Enable Sample: unchecked
- Enable Terms of Use: No
Click Save.

For more information about each field, see the Virtual Product Reference article.

Set Prices and Quantities

Click the SKU tab.
Click Actions () → Edit, for the default SKU.
Click Pricing on the left menu.
Enter the following:
- Price: 12.00
- Promo Price: 0.00
- Cost: 0.00
Click Save. If Promo Price and Cost fields are left as 0.00, no discounts or promotions are applied at this point.
Click Price List to apply this product to existing Price Lists.
To set inventory, click the Inventory sub-tab and set the appropriate quantities in each warehouse. Click Save for every warehouse that’s updated.