Approving or Rejecting Orders in Order Workflows

Order workflows, when enabled, empower the buyer or seller to require internal prior approval for an order before it can be processed. This article documents how to approve or reject an order when Buyer Order Approval Workflow or Seller Order Acceptance Workflow is enabled with the out-of-the-box Single Approver (Version 1) option.

Approving or Rejecting an Order

Once the buyer has submitted his cart for pre-approval, or placed an order for seller-approval, the order can be approved or rejected by the appropriate user as follows:

1. Click the Personal menu → Notifications.

2. Click on the order workflow notification.

3. Click the 3-dot icon in the upper-right corner → Assign to Me.

   

   note

   Alternatively, click Assign to... and select another user to review the Commerce Order.

4. Add a comment (optionally) and click Done.

5. Click the 3-dot icon in the upper-right corner → Approve (or Reject).

   

6. Add a comment (optionally) and click Done.

   

   The reviewed order is then displayed in My Workflow Tasks.

   

The order has been approved (or rejected). To review additional orders, return to the Notifications page and repeat the steps outlined above.

Commerce 2.1 and Below

Once the buyer has submitted his cart for pre-approval, or placed an order for seller-approval, the order can be approved or rejected by the appropriate user as follows:

1. Navigate to User Administration → My Account → Notifications.

   

2. Click on the order workflow notification.

   

3. Click the 3-dot icon in the upper-right corner → Assign to Me.

   

   note

   Alternatively, click Assign to... and select another user to review the Commerce Order.

4. Add a comment (optionally) and click Done.

5. Click the 3-dot icon in the upper-right corner → Approve (or Reject).

   

6. Add a comment (optionally) and click Done.

   

   The reviewed order is then displayed in My Workflow Tasks.

   

The order has been approved (or rejected). To review additional orders, return to the Notifications page and repeat the steps outlined above.

Related Topics

• Introduction to Order Workflows
• Enabling or Disabling Order Workflows
• Processing an Order
• Order Life Cycle
• Order Management Statuses Reference Guide