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How to improve cases where a Rest Module isn't built?

Issue From time to time some Rest Modules are not being built using Gradle. Environment Liferay 7.3 Liferay 7.4 Resolution The common and initial suggestion is always to download and use the latest...

After configuring a CDN, Liferay does not load images and throws error in browser console

legacy Troubleshooting

Issue We have configured a CDN with our Liferay environment. The portal is unable to load Liferay JS/CSS and images and we see errors in the browser console: Access to XMLHttpRequest at 'https...(CDN)' from origin...

Profile photo is uploaded rotated

legacy Troubleshooting

Issue When we try to upload a specific picture it appears rotated upon upload, but the orientation is fine when viewing it locally. Environment DXP 7.0+ Resolution The root cause of the issue is the metadata of the...

Folders within Documents & Media are unresponsive

legacy Troubleshooting

Issue When using Asset Publisher Template on a Widget Page, the folders within Documents and Media are unresponsive. Navigating and clicking on folders should normally show the contents of the folders (images, files,...

Show/hide 3-point menu (⋮) in trash contents

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....

Issues with Form "View Entries"

legacy Troubleshooting

Issue After one (or more) update of a specific form, the "View Entries" feature is not always able to render all the previously submitted data Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Liferay UI...

Cannot end User impersonation session

legacy Troubleshooting

Issue Create a new user Impersonate it Click on the top-right user's menu and click on the 'Be yourself again' link Expected behavior: The page is displayed for the Admin. Actual behavior: The page is displayed for...

Migrate Documents and Media Library from NFS Share to DBstore

legacy Troubleshooting

Issue Followed the steps mentioned in the article: https://help.liferay.com/hc/en-us/articles/360029115352-How-to-migrate-to-DBStore After initiating the process, receiving the following logs: Caused by:...

I can't delete a master page because it's being used

legacy Troubleshooting

Issue I cannot delete a master page because it's being used, but we cannot find the usage. I have the following error message: Error: You cannot delete master pages used by a page, a page template, or a display page...

Does CVE-2022-1471 affects DXP 7.4?

legacy Troubleshooting

Issue Our scanner reported that the Liferay DXP image as well as the Elasticsearch image are vulnerable to CVE-2022-1471, which is about an issue with SnakeYaml. Could you please confirm if we have to address this...

How to make Global Web Content default to selecting images from the Global image library

legacy Troubleshooting

Issue When I create a Global Web Content Structure that contains an image selector as a required field, it doesn't always default to selecting images from the Global image library. How can I select the Global...

Analytics Cloud Segment appears in DXP Segments without titles

legacy Troubleshooting

Issue Create a new Segment in Analytics Cloud (Static or Dynamic) that has members Create a new Dynamic Segment that has no members Wait until the segments sync from Analytics Cloud to Liferay DXP Go to Liferay >...

Enable TLS 1.2 with Java 7 for Apache Tomcat

legacy Troubleshooting

Issue AWS is going to update TLS version as 1.2 as default for all S3 calls Environment Liferay Portal 6.2 and prior Java 7 Resolution Solution 1: Upgrade, JDK 7u131 or later on your Java environment, where...

NullPointerException error seen with custom Terms Of Use

legacy Troubleshooting

Issue When custom content in "Terms of Use" is set via Instance Configuration in Control Panel, and logging in as a new user for the first time, a NullPointerException is seen. Environment DXP 7.4 Resolution The Terms of...

Get categories via /api/jsonws request, response with 403 status

legacy Troubleshooting

Issue When retrieving categories using api/jsonws there's a blank page and the HTTP status is 403. Environment Liferay DXP 7.4 Resolution Go to Control Panel -> System Settings -> API authentication -> Portal...

Search isn't working on Grouped Product Page

legacy Troubleshooting

Issue Encountering issues while searching for a product in the group product tab. Steps to reproduce: 1) Navigate to Product UI, create one grouped product and some 2-3 simple products 2) Open the grouped product...

Pagination is not correct on order details page

legacy Troubleshooting

Issue All products are coming and on page 2, the product count is not correct. Steps to reproduce: 1. Add 7-8 products to the cart. 2. Place the order and go to the order details page and configure the pagination...

Page tree and Product menu is not visible after upgrade

legacy Troubleshooting

Issue After upgrading Liferay 7.4 to Update 60 or above, some of the Admin UI components (Product menu and the Page tree) are not available and there are JS errors in the console log. Environment Liferay DXP 7.4...

Email address field has a limit of 75 characters in Channel Notification template

legacy Troubleshooting

Issue Navigate to Channels -> Choose a channel -> Notification Templates Add a new template Fill in the required details Under Email Settings add a very long email address (more than 75 characters) in the "To" field...

I'm unable to change Staged Content configuration

legacy Troubleshooting

Issue I am not able to change the Staged Content under Staging Configuration, as the checkboxes are seen greyed out and all disabled to change any value in existing configuration. Environment Any DXP environment with...

Page URL redirection is case sensitive

legacy Troubleshooting

Issue When accessing a page with an upper or lower case friendly URL, we get directed to the page correctly. However, when using the redirect tool and using the lower case source URL, the destination URL can only...

How to extract the okta authorization token for each user?

legacy Troubleshooting

Issue Once users log in to Liferay, the user should get redirected to Okta. After successful authentication, Okta is supposed to return an authorization token for that specific user. Concern: After successful Okta...

Unable to extend user session on Weblogic

legacy Troubleshooting

Issue When I call Liferay.Session.extend(); from Liferay 7.4 running on Weblogic, the user session terminates. Environment DXP 7.4 Weblogic Resolution This behavior is resolved by LPS-190923. Please open a help...

Editing issue in fragments when using rich text

legacy Troubleshooting

Issue Using the following code in a fragment results in an error when editing the rich text field, using a copied text. The title field is empty and the pasted text gets duplicated and can not be edited and it gets...

Liferay starts up creating tables and populating them with default data after restoring an upgraded database

legacy Troubleshooting

Issue You might encounter the behavior where you successfully back up your current data and performed a successful upgrade in your local MySQL server. However, when restoring the upgraded data, Liferay does not...

AuditEvent not saved after migrating from Portal 6.2 to DXP 7.4

legacy Troubleshooting

Issue After migrating to DXP 7.4. If we use the portal normally, there aren't new entries in Audit_AuditEvents table. Environment Liferay DXP 7.4 Resolution Go to System Settings -> Audit -> Persistent...

URL redirect not allowed in form submission

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How do I direct my user to a specific URL when submitting a...

My custom dropdown items are disabled

legacy Troubleshooting

Issue After following the steps of overriding the management toolbar the custom dropdown items are shown as disabled. Environment Liferay 7.4 Resolution You need to needs your customm buttons “actions” in...

How to manually trigger LDAP imports before the import interval is reached

legacy Troubleshooting

Issue I want to manually trigger LDAP imports by triggering the UserImportConfigurationModelListener scheduled job. However, when I trigger this job, I see the following line in the LDAP DEBUG logs: DEBUG...

Error "Uploaded LAR file type layout-set-prototype does not match Portlet." reported when importing site template lar file

legacy Troubleshooting

Issue Go to Control Panel --> Site Templates Click the icon with three vertical points in the upper right corner of the page and click Export/Import Select Import section Then importing a site template lar file, the error...

Index is accessed at startup might result in [HTTP/1.1 404 Not Found]

legacy Troubleshooting

Issue You might encounter a behavior where Liferay tries accessing certain indexes that had a different name in previous versions. Normally this is not causing any issues, however you might have specific...

Unable to download the file from the workflow form

legacy Troubleshooting

Issue Not being able to download the file from the workflow task shows: 'The document was deleted' Steps to reproduce: 1. Navigate to Control Panel > Users & Organization. 2. Create an organization. 3. Create a...

Not able to change the site logo in a site created using a site template

legacy Troubleshooting

Issue I'm trying to change the site logo using the configuration in the public pages, but there isn't an option to do so. Environment Liferay DXP 7.4 Resolution In order to be able to change site logo from a...

Email test@domain.invalid is used instead of the configured one

legacy Troubleshooting

Issue Although you configure through Instance Settings -> Email -> Email Sender an specific email sender, test@domain.invalid is used and the following WARN log shows ups when trying to send emails from...

Access to edit web content giving timeout

legacy Troubleshooting

Issue When trying to edit web contents they take a long time to open, the behavior in question was only reproduced in an oracle database in which the portal has to have a high number of pages and entries in the...

Access denied when connecting to Liferay DL through WebDAV

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue An 'Access Denied' or similar related error is...

No Group exists with the primary "xxxxx" key shown in the logs

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The following messages are identified in the logs: Jun...

Vulnerabilities in CKeditor

legacy Troubleshooting

Issue We plan to update the CKeditor version due to several vulnerabilities including XSS. https://security.snyk.io/package/npm/ckeditor4/4.17.1...

Error when importing .lar file: "Score -0.x is not a value between 0 and 1"

legacy Troubleshooting

Issue When trying to import a .lar file, the following error is displayed: Score -0.2 is not a value between 0 and 1. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP...

Adaptive media not miniaturized after trying to adapt remaining

legacy Troubleshooting

Issue When trying to adapt media that were not automatically adapted using the "Adapt remaining" function, an error is shown in the UI and in the logs it may be possible to see the following error or warning:...

Unable to export site pages with circular references

legacy Troubleshooting

Issue When trying to export pages, a null error is shown in the UI. Environment Liferay DXP 7.4 (equal to or below Update 66) Resolution Upgrade to Liferay DXP 7.4 Update 66 or higher to resolve the issue. Or...

Unable to build Service Builder with default packages

legacy Troubleshooting

Issue Service Builder gives the below error during build without any changes to default classes: xxx\test-service-service\src\main\java\test\service\service\persistence\impl\FooPersistenceImpl.java:2425: error:...

Web content structure filter is not working properly

legacy Troubleshooting

Issue When inserting a structure filter for a web content, the results are not listed correctly, always displaying all results, regardless of the chosen structure. Environment Liferay DXP 7.4 Update 71 Resolution...

Users and Pages are not Visible

legacy Troubleshooting

Issue The components User, UserGroup, and Layout have been re-indexed. However, Users and Pages are still not visible. Environment Liferay DXP 7.1 Resolution The possible cause of this is due to the cluster health...

Unable to search users in admin portal

legacy Troubleshooting

Issue Re-indexing has been ongoing for quite some time, and certain users are not being searched in the admin portal or control panel section. Environment Liferay DXP 7.1 Resolution If the above issue arises in a...

Maven based Liferay Workspace for DXP

legacy Troubleshooting

Issue Unable to get the EE version of Liferay DXP while choosing maven in Liferay Developer Studio. Environment Liferay DXP 7.0+ Resolution User can manually change two configuration inside the pom.xml file to use...

Special character validation for product relation type

legacy Troubleshooting

Issue Special Characters should not be allowed. Steps to reproduce: 1. Navigate to the System Settings -> Catalog -> Product Relations 2. Add new value as "<script>alert(1);</script>" 3. Save 4. Now, go to any...

Workflow User Notifications triggered in State node throw NoSuchTaskInstanceTokenException

legacy Troubleshooting

Issue When using notifications as part of the workflow, when triggered in a State node, the notifications are generated but when they are selected, the following exception appears in the logs 2023-05-09 20:47:25.666...

Page not found error 404 when attempting to download a document in Documents and Media

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Page not found error 404 when attempting to download a document in...

OOTB captcha is not readable

legacy Troubleshooting

Issue Users are utilizing the OOTB Simple Captcha for security purposes; however, most of the time it's not readable. Environment Liferay DXP 7.4 Liferay Quarterly Releases Resolution To make the captcha image...

'Disable Autoscaling' button is disabled

legacy Troubleshooting

Issue The user is unable to click on the 'Disable Autoscaling' button. Environment Liferay DXP 7.4 Resolution This issue usually happens when the user provides the Service Id different than the liferay. To...

Elasticsearch nodes are not discoverable

legacy Troubleshooting

Issue Getting the below errors in the elastic search server, and hence the search is not working: [WARN ][o.e.d.PeerFinder ] [node1] address [10.199.131.143:9302], node [null], requesting [false] connection...

Image extensions inside product is not working properly

legacy Troubleshooting

Issue Steps to reproduce: 1. Navigate to Commerce > Products. 2. Create any simple products. 3. Navigate to media. 4. Take any PDF and change its extension to "png". 5. Make sure png is accepted in the image...

Proper date and time is not visible on media and inside Product Relations Tab

legacy Troubleshooting

Issue Steps to reproduce: 1. Navigate to products. 2. Open any existing product. 3. Navigate to the media tab and notice it's showing the modified date as 2 months ago, 2 minutes ago, or 2 days ago. 4. The same...

Autotranslate Button Not Visible When Using Third-Party in Instance Settings

legacy Troubleshooting

Issue When configuring a Third-Party for Translation in the Instance Settings, the Autotranslate button is not visible. Environment DXP 7.4 Resolution This is a known issue reported in LPS-187034. Contact the...

OpenID Connect Error - "Signed JWT rejected"

legacy Troubleshooting

Issue When configuring authentication using OpenID Connect, login fails and the following error is reported: Unable to validate tokens: Signed JWT rejected: Another algorithm expected, or no matching key(s) found...

How can I disable the Navigation Categories portlet filtering for the Asset Publisher portlet?

legacy Troubleshooting

Issue Navigation Categories portlet displays Asset Publisher portlet entries based on category selection. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...

Gradle PKIX Certification Error for Maven Policy

legacy Troubleshooting

Issue We are configuring a new environment and observing what looks to be a gradle license or certification related issue given the below error: openssl config failed system library no such process Failure build failed...

Asset Library Administrator/Owner can't access his/her Asset Library

legacy Troubleshooting

Issue As an Asset Library Administrator/Owner you can't access Asset Libraries (neither through the Control Panel nor through the Site Administration Panel). Environment DXP 7.3 DXP 7.4 Resolution This can be achieved...

Guest Users Are Unable to View Web Content After Upgrade

legacy Troubleshooting

Issue After upgrading from Liferay 7.2 to 7.4 we have observed that guest users are unable to view web content. In 7.2 we had unchecked the 'article view permissions' checkbox under system setting > web content, but...

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