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License fails to deploy due to permissioning

One error that can occur in deploying licenses doesn't have anything to do with the app server but rather arises due to the permission settings on the operating system. Some symptoms...

Installing the New Version of Renamed Marketplace and Enterprise Search Applications in DXP

legacy Troubleshooting

Introduction This article documents how to install the new version of a renamed Marketplace application in Liferay DXP. The names of some Liferay Marketplace applications have been changed in order to distinguish...

Unable to upload documents to Document Library from remote machine through web service larger than 3MB

legacy Troubleshooting

Information about products not created by Liferay is provided for informational purposes only and does not constitute Liferay Support recommendation nor endorsement. Liferay also does not assume any...

Possible LDAP NullPointerExceptions

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When...

Grey screen when accessing document in Liferay Sync

legacy Troubleshooting

If you are having issues viewing file content within the iOS application, it could simply be an authentication issue. One specific possibility is that Basic Auth is not enabled....

Can not Edit Calendar Event When User Language and Portal Language Differ

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Resolution Description 1. Set the Portal...

Unable to Remove Tags and Categories With Local Staging in Portal 6.2

legacy Troubleshooting

Since the release of Liferay Portal 6.2 users have been able to publish the deletion of major entities. This includes the removal of Web Content Articles, Documents and Media files, etc. However, for Tags and...

Liferay Maven Troubleshooting Guide

legacy Troubleshooting

This article is a troubleshooting guide to assist with common errors in using Liferay Maven SDK. The information listed below is applicable to all Liferay Portal versions. Resolution...

Linking to Unpublished Pages for Staging

legacy Troubleshooting

This article outlines a practical suggestion for preventing errors by keeping the order of publishing and referencing pages in mind when staging. Following the suggestion will help prevent broken links from appearing...

Blob Types Are Not Supported in Service Builder for Liferay Portal 6.1

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Blob types are not supported in plugins...

Minimizing JRuby Memory Issues

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This...

Message Boards Do Not Work On MySQL Unless Character Set is UTF-8

legacy Troubleshooting

When the MySQL database is using a character set that is not UTF-8 (such as Latin1), new message boards posts with special characters like the one in the below screenshot cannot be published. You will see a, Message...

Setting Operating System Permissions in the Liferay Portal 6.2 EE Tomcat Bundle

legacy Troubleshooting

In the process of building the Tomcat bundle, some read/write/execute permissions may be lost for your operating system. Resolution To regain access to the various files and folders in...

Preventing Inaccurate or Incomplete PDF Document Previews

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Generating...

Permissioning Documents as a Site Member

legacy Troubleshooting

This article explains an issue that arises even after applying a fix for LPS-34514 (this LPS ensures that the option "Site Members" is only shown in the role selection box if the user really had the permission to...

Unable to Move a Search Portlet in a Custom Page Template When Using Default Classic Theme

legacy Troubleshooting

If you are using the Liferay platform's default classic theme when creating a page template, the search and navigation portlets are added by default. You cannot move or remove those portlets from the page template....

Exceptions when remote staging in a clustered environment

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. In a...

Improved search results when using multiple Asset Publisher portlets

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Before LPS-34161, there was redundancy in the...

Broken Links Prevent Web Content from Publishing in DXP 7.0

legacy Troubleshooting

Starting with Liferay Digital Experience Platform (DXP) 7.0, a new validation process was added to check if linked text in a web content article links to a valid Liferay page. The way the validator works is...

Incorrect Language Locale Appended to URLs for Authenticated Users

legacy Troubleshooting

This article documents an issue where Liferay Digital Experience Platform (DXP) 7.0 stores the locale (e.g. /fr) of a guest session (that is, no one has signed in yet) and then keeps the same locale even after a user...

Elasticsearch 6 and X-Pack Common Problems

legacy Troubleshooting

This article addresses some of the common problems you may encounter when working with Elasticsearch 6, and serves as a troubleshooting guide to help you resolve them. Please notice that some of these problems apply...

Upgrading from Portal 5.2.8 to Portal 6.1.10 with JNDI datasource in Weblogic fails

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Setting...

Syncing between Servers with different groupIDs causes Liferay Sync to crash

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. After...

Common Errors When Applying CSS in DXP 7.1

legacy Troubleshooting

This article documents the CSS in Web Content Management and lists steps to resolve the issue or avoid it altogether. Resolution Error: CSS in the template is not applied to web content articles Summary: Users who...

WstxEOFException End of file exception errors while upgrading with SQL Server

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When...

Virtual hosts error caused by search engine robots

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. During the...

Common Error With Staging or Export/Import Between Servers

legacy Troubleshooting

The article documents an error users may encounter when attempting to establish Remote Live Staging or when the export/import feature between two Liferay instances is used. It is mandatory to have exactly the same...

Globally Scoped Content Will Not Be Published nor Imported to Global Scope on Target Sites

legacy Troubleshooting

Under the following scenarios, globally scoped content is not published or imported to global scope on the target site when content refer to it get published or imported. While this may be an intended behavior, it...

Search filters not working properly in Portal 6.1 GA2

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When narrowing down search results using Liferay...

No Access to the Control Panel if Guest Site is Inactive

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article documents a known issue where...

Unable to Publish Pages With Type 'Link to Page' When Page Versioning Is Enabled

legacy Troubleshooting

This article describes a known issue that makes it impossible to publish pages with "Link to Page" type, when Page Versioning is enabled. Steps to Reproduce Create a new Site. Activate Staging with Page Versioning...

Older Version of the JavaMelody Hook Prevents Creating Structured Web Content in Liferay Portal 6.2 SP13 and above

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article documents the solution to...

Sync Unable to Connect to Upgraded Liferay Portal 6.2

legacy Troubleshooting

If a 6.1 portal is configured to work with Liferay Sync 1.2 or below, and then that portal is upgraded to Liferay 6.2 EE, Liferay Sync may not be able to connect to the portal. Resolution If you are experiencing...

PropertySettingJobFactory WARN Messages Appearing Within Clustered Environment

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Several...

SQL Errors in the Console When Re-ordering Site Pages on Oracle Database 12.1.0.2

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any...

Authentication Error When Logging In With Google Account

legacy Troubleshooting

This article documents an authentication error when attempting to log in to the portal instance using a google account. Listed below are the steps to resolve the issue or avoid it altogether. Resolution Error:...

JSP Compilation Errors when Deploying Liferay Portal 6.2 on Apache Tomcat 7.0.75 (Or Higher)

legacy Troubleshooting

This article documents a known issue when administrators deploy Liferay Portal 6.2 EE on Apache Tomcat 7.0.75 (or higher). An error will appear in the console (see truncated log below): An error occurred at line: [430]...

License Validation Error During Clustering

legacy Troubleshooting

This article documents a license validation error that takes place when the wrong activation key is deployed during clustering, and lists steps to resolve the issue or avoid it altogether. Summary Deploying a...

Liferay Portal 6.1 EE GA3 Known Issues

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The following comprises a list of known...

Error Message 'Invalid Code Length Set' When Creating a Theme Using Maven in LDS

legacy Troubleshooting

This article documents a known issue where creating a theme using Maven in LDS may result in an error message: Invalid code length set. The root cause is that some dependencies are not downloaded completely. This article...

Issues With Displaying SVG Files

legacy Troubleshooting

When you upload an .svg image file to Documents & Media, you will not be able to add it into a Web Content while writing or editing a web content. However, you will be able to successfully upload an .svg at the...

Patching Tool 1.0.23

legacy Troubleshooting

The Patching Tool 1.0.23 is a maintenance release which includes fixes and minor updates. This article outlines improvements to the Patching tool, Steps on How to configure the...

Signing into Liferay Using NTLM Before the User is Imported From LDAP Causes Error

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When...

Liferay Portal 6.2 EE SP14 Known Issues

legacy Troubleshooting

This article lists the issues that exist in Liferay Portal 6.2 EE SP14. Resolution Status: Fixed Description: Complete local is prepended to the URL when setting local.prepend.frendly.url.style to 2. Resolution:...

Users Not Appearing After Reindexing

legacy Troubleshooting

This article describes a situation where no searchable data appears in Liferay DXP 7.0, as if the indexes disappeared and reindexing does not resolve this. It is possible that your indexes have been set to...

DynamicCSSFilter and MinifierFilter Create Temp Files in the Wrong Directory After the Portal-67-6130 Fix Pack

legacy Troubleshooting

The Liferay Portal 6.1 EE GA3 Portal-67 Fix Pack allows DynamicCSSFilter and MinifierFilter to create temporary files in the wrong directory. Resolution Affects Versions 6.1 EE GA3 patched with Portal-67-6130+ 6.1 EE...

Site scope is lost when clicking on a facet after upgrading to Portal 6.2

legacy Troubleshooting

Searches done in all scopes ("Everything") from a Search portlet upgraded from Portal 6.1 will lose the scope and filter only to the current site if a facet is selected. This only happens if before the upgrade the...

Blade Deploy Does Not Support WAR Files

legacy Troubleshooting

Liferay's Blade CLI is an easy way for Liferay developers to create new Liferay modules. One of its features is to deploy modules, as described in the Deploying Modules with Blade CLI documentation....

h2 Tags Are Able to Be Edited by Default

legacy Troubleshooting

Liferay will support our API and resolve any issues and answer any questions having to do with the API itself or any other part of Liferay's software. Issues and questions regarding custom development may be...

SAML Plugin Throws NPE When Trying to Access Metadata

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. With...

CKEditor With Mediawiki Format

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Liferay Support does not recommend or...

Common Errors in Remote Staging in Liferay DXP

legacy Troubleshooting

This article documents the activation and setup errors in Remote Staging, and lists steps to resolve the issue or avoid it altogether. If users want to know about activating staging in general, please see Enable Remote...

JBoss Web 7.0.16 Memory Leaks

legacy Troubleshooting

There is currently a known issue for some Liferay customers using a clustered JBoss Web 7.0.16 Server (and previous versions) in which a memory leak occurs. According to the Red Hat JBoss Enterprise Application...

Expando Permission Exception

legacy Troubleshooting

A user who is assigned to a role that can manage web content may encounter "Web Content is temporarily unavailable" error on the page. If the following error message shows up in the log, it means the user needs update...

Common Errors When Applying CSS in DXP 7.0

legacy Troubleshooting

This article documents the CSS in Web Content Management and lists steps to resolve the issue or avoid it altogether. Resolution Error: CSS in the template is not applied to web...

Connection/Authentication Errors When Sharing Widgets on External Sites

legacy Troubleshooting

When trying to share a Liferay portlet to an external site, users may encounter connection/authentication errors. Steps to Reproduce: Add Blog Portlet (or any portlet) to a page Add a...

'IllegalStateException' Errors When 'layout.parallel.render.enable' is Set to 'true' in Liferay Portal 6.2 on Tomcat

legacy Troubleshooting

This article documents a known issue for users on Apache Tomcat 6.0.44, 7.0.69 or newer (including Tomcat 8) after Apache has issued a bug fix on those versions. When layout.parallel.render.enable=truehas been set,...

ORA-00972: 'Identifier is too long_' Error When Deploying Notifications Portlet

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The...

Performance Issue With LDAP Imports When Using Oracle Database

legacy Troubleshooting

This article is regarding a performance issue that may surface when executing an LDAP import using the UserGroup method for a large amount of users. Specifically, the issue is that the...

Export Process Fails if the Asset Name Has a Forbidden Character

legacy Troubleshooting

This article documents a known issue in the export process if any asset has a forbidden character in the name. These characters are usually reserved for HTML and XML and thus should not be used. In the case of...

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