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Encountering NullPointerException while creating relationships using Oracle database

Issue Steps to reproduce: 1. Configure Liferay DXP 7.4 with the Oracle database. 2. Navigate Applications Menu > Control Panel > Objects. 3. Create a custom object. 4. Create a text field and mark the unique...

Duplicate user errors when setting up a SAML Authentication to replace an existing Token-Based SSO

legacy Troubleshooting

Issue When trying to set up a SAML authentication to replace existing Token-Based SSO, there are errors that populate stating that the user and/or email address is already in use. A user with company 1xxxx and email...

Please select a tool from left menu

legacy Troubleshooting

Issue When we click on the search button on the management toolbar before the page is fully loaded causes an error: Please select a tool from left menu Environment Liferay DXP 7.4 Resolution The observed behavior...

Users are taking time to load in the relationship tab

legacy Troubleshooting

Issue Facing issue while creating an object with a many-to-many relationship with the User object. While adding an entry of a particular object and trying to associate the User with that entry, the list of...

Unable to view users assigned to a particular Site Role

legacy Troubleshooting

Issue Unable to view the "Users" tab or section to view the list of users assigned to the particular site role in order to verify & delete unwanted users. Steps: Navigate to Control Panel > Roles > Site...

Workflow process builder source view is not laoding

legacy Troubleshooting

Issue Users are unable to see the process builder's source view when upgrading from update 40 to higher upgrades. Environment Liferay DXP 7.4 update 40+ Resolution The observed behavior is only noticeable if the...

Users cannot edit some fields when using Firefox 119.

legacy Troubleshooting

Issue It has been noted that when using Firefox 119 users cannot edit some fields in certain widgets, affected Widgets included: calendars, categories, and blogs. Environment DXP 7.3 Resolution Updating to Firefox...

The user can no longer edit and add new web content after enabling the local staging

legacy Troubleshooting

Issue When staging is enabled, the user with the web content editor role will be unable to add or edit any web content in the staging environment. Steps to reproduce: Create a site On-site configuration enables...

Unable to add new language in Liferay DXP

legacy Troubleshooting

Issue Set the new locale language from the available language to the current language. The below error appears on the UI. Steps to reproduce: Add the new language to Web.xml by navigating...

Is Liferay vulnerable to CVE-2023-33946

legacy Troubleshooting

Issue I would like to know if Liferay is vulnerable to CVE-2023-33946? Environment Liferay DXP 7.4 U1-U48 Resolution Yes, the Liferay is vulnerable to this CVE, the resolution is update to Liferay 7.4 U49 (or...

After changing password on Tivoli's LDAP server, users can't login for up to 20 minutes

legacy Troubleshooting

Issue On Liferay DXP (any version) connected to an IBM Tivoli Directory Server via LDAP, the users cannot login to the portal immediately after changing their password or any attribute on said LDAP. The...

Uncaught (in promise) SyntaxError When Creating a New Website

legacy Troubleshooting

Issue When try to create a new website from Control Panel > Websites, I can't create a new website. I don't get any error messages in Liferay logs, but in the Browser Console, the following error message appears:...

Does Apache Log4j Vulnerability CVE-2021-44832 affect Liferay ?

legacy Troubleshooting

Issue The Liferay uses the log4j-core Library which was reported to have a vulnerability. Environment Liferay DXP 7.1 Liferay DXP 7.2 until fix-pack 16 Liferay DXP 7.3 until SP3 Resolution Yes, the Liferay is...

How to create a filter by status using GraphQL

legacy Troubleshooting

Issue If you need to filter by status and execute this query: query{ c { countrieses (filter:"status eq pending"){ items { status id selected } } } } You'll get this error: { "errors": [ { "message": "Exception while...

RoleLocalServiceUtil.addRole creates the role in the main instance

legacy Troubleshooting

Issue We are trying to use the scripting console to create roles. Either we are not doing this correctly, or something is not working correctly. When creating the roles we use RoleLocalServiceUtil.addRole to which we pass...

After migrating to a newer update, UI elements are misaligned or not displaying properly

legacy Troubleshooting

Issue After moving to a newer update, UI elements are misaligned or not displaying properly Environment This was observed in a recent case where a Liferay DXP 7.4 Update 47 environment was migrated to the 2023 Quarterly...

Video previews not being generated

legacy Troubleshooting

Issue Video previews are not being generated in the environment. There are not error related in the logs (memory, space, etc) when a mp4 video is uploaded, for example, but the preview is never created....

Elasticsearch setup without a proxy

legacy Troubleshooting

Issue I have a web proxy in place and Liferay uses it when trying to connect to a remote Elasticsearch server, which causes the connection to fail. I do not want Liferay to use the proxy when trying to connect...

Why does %E2%80%8B appear at the end of my friendly URL?

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue A friendly URL has been configured, but when accessing the link,...

Web Content is not fetched with Headless Delivery API structured-contents

legacy Troubleshooting

Issue When I use the headless API (o/headless-delivery/v1.0/sites/X/structured-contents) to obtain the web contents of a certain site X, no results are returned. Environment Liferay DXP 7.3 Resolution Make sure you...

Journal Search Services Were Removed

legacy Troubleshooting

Issue My custom code uses JournalArticleLocalServiceUtil.search API and it is not working in 7.4 U72 anymore. Environment Liferay DXP 7.4 Resolution This API (JSONWS: journal.journalarticle/search) is removed by LPS-179287...

The single approver doesn't work when Groovy has been added to the blacklist

legacy Troubleshooting

Issue Workflow doesn't work if I add com.liferay.portal.scripting.groovy.internal.GroovyExecutor to the blacklist file com.liferay.portal.component.blacklist.internal.ComponentBlacklistConfiguration.config ...

Clean previous deployments which are stuck in a "in progress" status

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You have run several deployments in the same environment and...

An Error is encountered when using Patching Tool 4.0.1 to install patches for Liferay 7.3.

legacy Troubleshooting

Issue An Error is encountered when using Patching Tool 4.0.1 to install patches for Liferay 7.3: Upon running: patching-tool.bat info: Problem while reading patch...

Changes made to Questions widget configuration aren't reflected after being saved

legacy Troubleshooting

Issue Changes made to the field layouts in the Configuration page for the Questions widget are not being reflected on the page where the widget is deployed. This issue can be reproduced with the following steps. Start...

Downloading Backups via the CLI Tool

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We use CLI to download the database backup but the download is failed...

The warning 'This field is reruired.' can't be displayed properly under the Select From List in a multistep form

legacy Troubleshooting

Issue The warning of the required field can't be displayed properly in a multistep form under the Select From List as below: Environment Liferay DXP 7.1 Resolution This was fixed by LPS-197367, please open a help center...

Error when uploading document via WebDAV

legacy Troubleshooting

Issue When trying to upload a document with required fields by WebDAV, the following error is shown: "Error while copying file": There was an error copy the file into...

Error When Installing Liferay Developer Studio on a MacBook Pro M1

legacy Troubleshooting

Issue I would like to install Liferay Developer Studio on a MacBook Pro M1 computer When trying to install an error message is received "LiferayWorkspace-[date]-osx-installer" cannot be opened because the developer...

Re-indexing is not working properly

legacy Troubleshooting

Issue When performing the full re-indexing the following error appears in the logs org.elasticsearch.ElasticsearchStatusException: ElasticsearchStatusException[Elasticsearch exception...

Is it possible to clean up DDMTemplateVersion table? How?

legacy Troubleshooting

Issue DDMTemplateVersion table has many records and we are not using it. In addition, it can cause some minor performance issues. Is it possible to clean up that table? Environment Liferay DXP 7.4+ Resolution NOTE: Be...

When using Firefox 119.0 I cannot write in editable fields

legacy Troubleshooting

Issue Unable to edit or fill web contents, I can't edit fields in the forms, The keyboard doesn't appear when creating or editing an event in the calendar. Environment DXP 7.0, DXP 7.1, DXP 7.2 and DXP 7.3 DXP...

Users are not able to log in due to transaction lock errors in database

legacy Troubleshooting

Issue Some users are not able to log in to the environment, even after clearing the database cache The user generally encounters a temporarily unavailable banner or a not authorized 401 error The following transaction...

Clicking back arrow on page when editing a page results in a NullPointerException

legacy Troubleshooting

Issue When editing a page, exiting using the back arrow leads to an error page instead of the previous page and a NullPointerException in the log Environment DXP 7.3 u18 Resolution Upgrade to 7.3 u34 or seek...

Implementing an Item Selector

legacy Troubleshooting

Issue I am trying to create an Item Selector using the article Implementing an Item Selector On step 5, Portlet shows but clicking on the "Select button" gives error message in console and nothing else happens...

Many-to-Many relation with Commerce Product

legacy Troubleshooting

Issue If having a Many-to-Many relation with Commerce Product and defining an Object Layout with a tab for the Commerce Products relationship > it doesn't work. Users cannot select products. Environment Liferay DXP...

Service shows as starting in the UI and not completing

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Around Oct. 9th, 2023, after deployment, console shows...

Admin user can't access anything

legacy Troubleshooting

Issue We created a cloud environment, cloning our local environment, and while the local admin user works well, the cloud admin doesn't seem to have the same rights and can't access anything an admin...

"Unknown product version" error

legacy Troubleshooting

Issue I received "Unknown product version" error while I wanted to use my new hotfix. Environment Liferay DXP 7.3,dxp-2-7310,hotfix-2058-7310 Resolution The reason for the Patching Tool to display the...

Backup fails with Error: Retry total time limit exceeded

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup failed with the below exception:...

The product name is not displayed

legacy Troubleshooting

Issue The product name is not displayed Steps to reproduce: 1. Go to product menu > Commerce > Product 2. Create a product > Publish 3. On the product menu go to Control Panel > Objects 4. Create an Object by...

Not getting Snippet field in the Document object which is required for Search Summary purpose

legacy Troubleshooting

Issue Snippet field doesn't get returned after using SearchRequestBuilderFactory to create the Search Request following Liferay's official documentation. Environment DXP 7.4 Resolution In order to get a...

Order Date Range filter

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site using the Speedwell template. 3. Add an item to the cart. 4. Check the order date (Control Panel > Commerce > Order). For example, if the order...

Uploaded images are not visible to Guest users

legacy Troubleshooting

Issue Guest (Unauthenticated ) users are unable to see the images when uploaded in a folder via the portlet "Document and Media" even though "View" permission is enabled. Steps to reproduce: Navigate to...

The checkboxes inside the facet are not clickable

legacy Troubleshooting

Issue Category Facet is not working Steps to reproduce: 1. Create a Minium Site 2. Open the Minium Catalog 3. Use the Category Facet to filter by category Expected Behavior: The checkboxes inside the facet are...

Unable to control visibility for Account Roles

legacy Troubleshooting

Issue Users from an Organization without View permission to see other Organization information are able to do so even after setting everything up properly. The steps for this issue should look like this:...

Cancel button is not working in page fragments

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Control Panel > System Settings > Content and data > Page Fragments > Click on 'Cancel' button. Expected Result: When click on the cancel button,...

Columns are not created in the database table

legacy Troubleshooting

Issue After deploying the service builder module, a table was created in the database; however, after adding a new entry or column to the service.xml file and building the module, the generated column was not...

Placed Orders page showing blank

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site with a minium site template. 3. Create a user with view permissions of 'Order', 'Channel', 'Catalogs', and 'Accounts'. 4. Provide membership of...

Full Reindexing does not work after upgrading to DXP 7.4 from DXP 7.2

legacy Troubleshooting

Issue I have upgraded to DXP 7.4 from DXP 7.2, and after starting the 7.4 instance, when I try to execute full reindex, it does not work. Before upgrading, I have enabled the "index read only" by adding the following...

tag is not working

legacy Troubleshooting

Issue Facing errors while using tag library <liferay-ui:input-editor> in JSP files. Environment Liferay DXP 7.4 Resolution The <liferay-ui:input-editor/> tag is deprecated as of Liferay DXP 7.1 in favor of...

Why do Workflow Metrics Disappear after a Reindex?

legacy Troubleshooting

Issue Workflow Metrics go missing after performing a reindex. Here are the steps to reproduce: Login in as an admin Navigate to Applications > Metrics Notice that there are some processes listed Click the kebab menu > Settings...

Publishing Dynamic Data List linked page returns "No Access" error or returns to Staged environment

legacy Troubleshooting

Issue With local live staging, the linked page within the DDL returns to "Staged" page. With remote live staging, the linked page within the DDL returns a "No Access" error. Reproduce Launch a Live and...

Reply button is not responsive when use Asset Publisher with Comments

legacy Troubleshooting

Issue When try to use a Asset Publisher using Rich Summary and Comments, the Reply button is not responsive Environment Liferay DXP 7.4 (equal to or above Update 88) Resolution Please request a Hotfix with...

Error message not displayed on UI after exceeding the Upload Servlet Request limit

legacy Troubleshooting

Issue When the web content size limit exceeds, there is no error displayed on the UI that the upload size is too large. Steps to reproduce: 1. Start Liferay DXP 7.4 U83. 2. Navigate to Control Panel > System...

When exporting a portlet, it takes much longer than expected

legacy Troubleshooting

Issue When performing an export operation, it takes too long. When it finishes, the resulting LAR size is much heavier than expected too. It applies to Staging as well. Environment Liferay DXP 7.3+ Resolution This may...

Edit image from document & media accepting all file extentions regardless of configuration

legacy Troubleshooting

Issue The invalid extension document is uploaded with the valid extension name. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Control Panel > System Settings > Documents and Media > Service. 3....

"A.LiferayItemSelectorDialog is not a constructor" error when trying to add a price list

legacy Troubleshooting

Issue It's not possible to create a new pricing entry from the SKU side panel. There are no errors in the logs. Clicking on the plus button throws this error in the browser's console: Uncaught TypeError:...

"Driver org.mariadb.jdbc.Driver claims to not accept jdbcUrl" error when trying to deploy 7.4 U98 + or 7.3 U34+

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay service deployment fails when setting DXP 7.4 U98....

Remove prepopulated email domain from login portlet

legacy Troubleshooting

Issue When the user tries to login, the email field is prepopulated with the company's domain name. This occurs when the login is unpopulated and user authentication is based on email addresses....

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