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Accessing a site page from a different virtual host

Issue When there are 2 or more sites for example Site1 and Site2. Site1 is mapped to the friendly URL "site1" and Site2 is mapped to "site2". They both have virtual hosts site1.com and site2.com. The sites can be...

Unable to process the OpenID Connect login: Resource URI must be absolute and with no query or fragment

legacy Troubleshooting

Issue Unable to login with OpenID from the Sign-In portlet: ERROR [http-nio-8080-exec-2][OpenIdConnectLoginRequestMVCActionCommand:190] Unable to process the OpenID Connect login: java.lang.IllegalStateException:...

Jenkins build fails with "statusCode": 500

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After upgrading our CI service the builds are...

Upgrade to Quarterly Release has failed upgrade process for module com.liferay.analytics.settings.web.

legacy Troubleshooting

Issue Upgrade to Quarterly Release has failed upgrade process for module com.liferay.analytics.settings.web. Please check attached error message. Environment Liferay DXP 7.4 Resolution Please consider...

Duplicates in XLIFF file of translation after migrating from 7.3 to Q3.2

legacy Troubleshooting

Issue The duplicate values and empty fields are found in the XLIFF file while translating the Web Content in Q3.2. However, there are no duplicates found in the earlier version i.e. 7.3 u28. The issue occurred...

Duplicate values and empty fields in XLIFF file

legacy Troubleshooting

Issue The duplicate values and empty fields are found in the XLIFF file while translating the Web Content. Steps to reproduce: 1. Create a nested structure and template and then create web content with the same...

Allowing non-admin users to move between sites with minimal permissions.

legacy Troubleshooting

Issue Users who are assigned to multiple sites without admin permissions are not able to switch between sites. Environment DXP 7.4 Resolution By defining and assigning a new Regular role with "Access in Control Panel"...

Guest User cannot upload File in Form - An unexpected error occurred

legacy Troubleshooting

Issue We have a Form with an Upload field where authenticated users can upload files but Guests cannot. All permissions are provided for Guest user. When the user selects the file to upload, an error message appears...

Why after upgrading to Quarterly Release images show extra information?

legacy Troubleshooting

Issue After upgrading to Quarterly Release images show extra information like version, timestamp and so on. Environment DXP 7.4 Resolution Please consider requesting LPD-19203 on a Support ticket. Another...

HTML code submitted in form with Captcha enabled

legacy Troubleshooting

Issue When a form with a Captcha is enabled, submitting the form sends HTML code in the request body. This occurs even if the user enters only plain text in the form field. Environment Liferay DXP 7.4 Resolution...

Unable to perform the reindexing in lower environment

legacy Troubleshooting

Issue The reindexing process cannot be initiated, and an error message is displayed: ERROR [liferay/background_task-2][SearchEngineInitializer:195] Error encountered while reindexing...

CAPTCHA 'Text verification field' error appears after submitting the form

legacy Troubleshooting

Issue The 'Text verification field' error appears on the UI when the form is submitted after enabling the CAPTCHA. Steps to reproduce: Start the server. Navigate to the Site Menu→ Content & Data → Forms. Create a...

Missing fieldsets dependencies when exporting/importing content

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When you export a site content .lar and then try...

Webserver deployment fails due to certificateDoesNotCoverDomain error

legacy Troubleshooting

Issue You might face an issue during webserver deployment where you see the following error: Some error has happened during the build. Try again. [{\"message\":\"Bad...

Publish button inaccessible with long titles

legacy Troubleshooting

Issue A long Web Content title forces the top menu bar, hiding the publish button and preventing the user from saving the changes made. Environment Liferay DXP 7.4 Resolution To solve this behavior, open a Help...

API Response for commerce products with relationships does not contain manufacturerProducts nested fields

legacy Troubleshooting

Issue Steps to reproduce: 1. Create a Minium site (so that you have products generated). 2. Create a new object "manufacturer" (I set it to company scope, and to appear in Applications/Content - "Panel Link"). 3. I added a...

Timeout Error During Restore or Deploy Operations

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to perform restore or deploy operations...

Color Field Error when using Web Content Structure

legacy Troubleshooting

Issue When using the "Color" Field in a Web Content Structure, it doesn't save the previously selected value and the "Color" field doesn't load. Steps to reproduce: Create a structure, add at least one "Color" field...

Accessing Glowroot through the Liferay url returns a 404 error after updating from 2023.Q4 to 2024.Q1

legacy Troubleshooting

Issue Error 404 occurs when accessing Glowroot through Liferay at /o/glowroot/ after migrating from version 2023.Q4 to 2024.Q1 Error in logs: 2024-04-11 12:51:40.306 WARN [http-nio-8080-exec-46][code_jsp:161]...

Cannot upload files larger than 1GB in size to Document Library when clamAV is enabled

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Big files (>1GB) cannot be uploaded to the...

Limiting the Number of Search Results and Mitigating "Result window is too large." Errors when Using Elasticsearch via index.search.limit and index.max_result_window

Troubleshooting

Every functionality that relies on search engine queries in Liferay can return a maximum of 10,000 results by default. This applies to Search Bar widget searches, search toolbar searches, search REST API usages, and...

Document Search takes too long to return results

legacy Troubleshooting

Issue I have a page for displaying document search results, and it takes too long to load (several seconds). My site has hundreds of content pages, each containing dozens of widgets (including those from the master...

Backup service permission error: does not have storage.buckets.get access

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup service is not working properly and the...

Missing translation using taglib liferay-ui:message

legacy Troubleshooting

Issue Trying to use liferay:ui message taglib in a custom module is not using key provided in Language.properties view.jsp <liferay-ui:message key="test.caption"/> Language.properties...

Elasticsearch 7.17.19 and 8.13 could abruptly stop with JDK version 22

legacy Troubleshooting

Published on: Apr 10, 2024. This article is based on an Elastic knowledge base entry, edited to include Liferay specific details. Environment Liferay DXP 7.3, 7.4 and Liferay DXP 2023/2024 Quarterly Release...

NoSuchResourceActionException when navigating to Orders admin page

legacy Troubleshooting

Issue When navigating to Applications Menu → Commerce → Orders, the following error is thrown by the Liferay log: ERROR [http-nio-8080-exec-9][SearchPermissionCheckerImpl:159] null...

POST call to /v1.0/sites/{siteId}/site-pages returns UnsupportedOperationException

legacy Troubleshooting

Issue When trying to add a page via headless API using the POST endpoint /v1.0/sites/{siteId}/site-pages, UnsupportedOperationException is returned. Environment Liferay DXP 7.4 Quarterly Release Resolution This API...

Error persistenceField is null when building portlet for Quarterly Release versions

legacy Troubleshooting

Issue When trying to build a custom portlet for a quarterly release version, the build fails with the following error: persistenceField is null Environment com.liferay.gradle.plugins.workspace version is less than...

Liferay userGroup view permission not working

legacy Troubleshooting

Issue Post assigning VIEW permission of 'UserGroup' to a role, assigned users are able to perform all the operations on UserGroup, i.e. there is no restriction. Steps to reproduce: Create a custom regular role,...

LOGOUT event is not added to Audit Table

legacy Troubleshooting

Issue LOGOUT event is not being audited when SAML SLO is enabled. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution This happens because LogoutPreAction and LogoutPostAction classes do not get...

Getting Error 'java.io.IOException: Unable to include JSP'

legacy Troubleshooting

Issue User has encountered similar error post installation of a liferay hotfix: ERROR [https-jsse-nio-0.0.0.0-8443-exec-29][DynamicIncludeUtil:81] java.io.IOException: Unable to include JSP...

There are invalid rule expressions while saving form

legacy Troubleshooting

Issue It's possible to save a Form with fields removed from the Form Builder that make part of a rule. Steps to Reproduce : 1. Go to Content&Data > Forms 2. Create a new Form 3. Add two fields: Text Field and Date...

Guest users get a 200 OK response when calling URL

legacy Troubleshooting

Issue When guest users call http://<server>:<port>/manage, they get a 200 OK response. Steps: Start a vanilla Liferay DXP server Log in Go to the Personal Menu, click the user's avatar Log out Go to...

The eclipse button is not available

legacy Troubleshooting

Issue The eclipse button is missing from the journal list page. Steps to reproduce: 1. Start the server 2. Add a new web content. 3. Go to the web content list page. Observed behavior: The Eclipse button is...

Unable to build the module: Could not find com.liferay.portal:release.dxp.api errors

legacy Troubleshooting

Issue Sometimes users face the following error while building their modules: Task modules: test-search-results-limit:compileJava FAILED FAILURE: Build failed with an exception. what went wrong: Execution failed for...

Linking content while impersonating includes ?doAsUserId

legacy Troubleshooting

Issue When linking content while impersonating a user, sometimes the `?doAsUserId` is included in the link. `doAsUserId` parameter is included in document URL when selected from Repository Browser...

Jenkins builds failing in Liferay Paas

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Jenkins builds are failing. We can see below trace in...

Slow build times when compiling a React Portlet

legacy Troubleshooting

Issue After setting up some libraries in package.json, like mui, the build time is longer than expected. Environment DXP 7.0, 7.1, 7.2, 7.3 DXP 7.4, Quarterly Releases Resolution In most cases, this...

Unable to add custom object using collection display

legacy Troubleshooting

Issue Steps to reproduce: 1. Go to Control Panel > Object 2. Create a new Object O1 3. Click on Object > Account98 4. Go to tab relationship 5. Create a relationship "O1 rel" type "One to many" with custom object...

Getting blank pages after 10k entries in Account Listing

legacy Troubleshooting

Learn more: Search Result Limit with Elasticsearch: Mitigating "Result window is too large." errors with index.max_result_window Issue Users are getting a blank page after 10k entries on the account listing UI...

You cannot apply the selected structure restictions for this folder. At least one web content references another structure.

legacy Troubleshooting

Issue Get the below UI error while attempting to apply the workflow to a Web Content folder. Error: You cannot apply the selected structure restictions for this folder. At least one web content references another...

Unable to use CNAME records when setting up domain for Liferay SaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When going Live on Liferay SaaS, one of the steps that is...

Avoiding 'q param' and caching of Favicon in the browser

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Whenever users navigate to different pages, a new...

Unable to publish web content with button tag

legacy Troubleshooting

Issue When the below-mentioned content is added to the Web Content source, the button tags are getting removed automatically <div class="SmallButtonMember"> <button id="memberbtn"...

After upgrading, these ComboServlet errors are shown: 'Skip /o/js/resolved-module/... because its content type is not CSS or JavaScript'

legacy Troubleshooting

Issue Errors like the following appear in the server's log file after an upgrade: ERROR [ComboServlet:389] Skip /o/js/resolved-module/frontend-js-tabs-support-web@2.0.12/TabsProvider.js because its content type is not...

The editor is able to translate the non localizable value in Web Content

legacy Troubleshooting

Issue We've spotted a new translation-related bug, please follow the steps to reproduce it: 1. Go to Content & Data -> Web Content and switch to the Structures tab. 2. Click on the context menu in the top-right corner...

Why doesn't queued publication show status correctly?

legacy Troubleshooting

Issue Queued publication does not show status correctly. Environment Liferay DXP 7.4 Resolution 1.) Create a publication. 2.) Add any change. 3.) Add a breakpoint to the thread to CTPublisher. 4.) Publish...

Placeholder text visible for empty mapped web content

legacy Troubleshooting

Issue If you have web content with optional inputs and then map these to fragment fields in display page template. The fragment components will display default placeholder texts if the web content doesn't have values...

Unable to edit permissions for Guest in a Web Content

legacy Troubleshooting

Issue When trying to edit permissions for "guest" in a Web Content, the permission window opens, but the field appears disabled, preventing any changes. Environment Liferay DXP 7.4 Resolution Access Control Panel...

SearchException entity content is too long for the configured buffer limit Error for a custom entity even when Indexing Batch Sizes configuration is small

legacy Troubleshooting

Issue Trying to reindex a custom entity produces SearchExceptions in the logs due to a buffer limit: com.liferay.portal.kernel.search.SearchException: java.lang.RuntimeException: java.io.IOException: entity content...

I cannot add a relative URL into Form's "Redirect URL on Success"

legacy Troubleshooting

Issue Create a Liferay Form Open the Form's Settings In the field "Redirect URL on Success", enter a relative URL like "/web/guest" Result: Receive error message "Please enter a valid URL." Environment Liferay DXP...

View Display Page for Objects is not working for guest users

legacy Troubleshooting

Issue When creating a Display Page Template to display entries of an object, even when setting the viewing permission to "guest," attempting to access the page template results in a 404 page. Environment Liferay...

When Javascript SPA is turned off, it's not possible to save form instance

legacy Troubleshooting

Issue When the portal property javascript.single.page.application.enabled is set to false, form entries cannot be saved or published. Environment Liferay DXP 7.4 Resolution This behavior is solved in DXP 7.4...

Sitemap exceeds 50000 limit

legacy Troubleshooting

Issue Sitemap should not generate with more than 50,000 entries or 50 MB in size (this is Google standard). Steps to reproduce: Run the following Groovy script: def company =...

Could not install Gradle distribution

legacy Troubleshooting

Issue While importing workspace from one system to another through a remote desktop connection, the below error has been encountered: Could not install Gradle distribution from...

Pop-up link in Web Content Articles does not work for Q4.3 release.

legacy Troubleshooting

Issue Pop-up links added to a Web Content Article create a new window. Environment 2023 Q4.3 Resolution This is due to the link being sanitized by Antisamy and erasing the pop-up configuration. Request a Hotfix...

Filter by Status options not present in Management Bar for Web Content administration

legacy Troubleshooting

Issue When going to the Web Content administration and trying to filter by status, there's no such options in the Filter dropdown. Environment Liferay DXP 7.4 Quarterly Release 2023.Q3, 2023.Q4, 2024.Q1 Resolution...

Category facet: unable to select vocabularies

legacy Troubleshooting

Issue I would like to filter by site vocabularies when using the Category Facet but I cannot see the vocabularies from other sites. Environment Liferay DXP 7.4+ Resolution Set System Settings → Search → Category...

'ConfigurationProviderUtil cannot be resolved' after upgrading

legacy Troubleshooting

Issue We've begun updating to the dxp:2023.q4.4 version and encountered the following error while building the code on the 2023.Q4.4 baseline:...

Object Entries do not appear in Search Results

legacy Troubleshooting

Issue Object entries are not visible in Search results Environment Liferay DXP 7.4 Resolution When you create an Object Definition, you get to choose whether its scope is Company or Site (you cannot change it once...