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Liferay instance node going into hang mode - Failed to validate connection

Issue Liferay instance node goes into hang mode and the following error appears: HikariPool-1 - Failed to validate connection ... (This connection has been closed.) ... Possibly consider using a...

Vulnerabilities reported in classes generated by Liferay Service Builder

legacy Troubleshooting

Issue While performing security scans, there are vulnerabilities found in custom classes that are generated by Liferay Service Builder. Environment Liferay DXP 7.4 Resolution Sometimes, these warnings are...

Updating Custom Account Entry Fields Fails for Person Accounts with a Specific Role

legacy Troubleshooting

Issue 'users do not have permission' exception is showing when trying to update the same custom field on Person type accounts. Steps to reproduce: 1. Start a clean 2024.q1.1 bundle 2. Navigate to configuration >...

Updates are not visible without a page refresh

legacy Troubleshooting

Issue After editing and publishing a fragment or page, the changes are not immediately visible, but a similar behavior could be reproduced in other ways. A manual page refresh is required to see the...

"HTTP Status 400 – Bad Request" error occured when Updating Blogs' Custom Friendly URL

legacy Troubleshooting

Issue While updating the "Blogs" custom-friendly URL from "/liferay-blog" to "test-blogs/liferay-blogs," an HTTP Status 400 - Bad Request error appears on the UI. (A video demonstrating the issue has been attached.)...

Form Container does not display relationship field for parent object

legacy Troubleshooting

Issue I have an object A with a one-to-many relationship to object B. When I add a Form Container to a page and map it to object A, I cannot select the related object B entries. Environment Liferay DXP 7.4+ Resolution...

Knowledge Base Section Widget does not displaying the current version of Knowledge Base Article

legacy Troubleshooting

Issue When displaying Knowledge Base Articles using a Knowledge Base Section widget, once an article is edited, the displayed content will not reflect the changes made This behavior is reproducible when the Knowledge...

Brave Browser Issues

legacy Troubleshooting

Issue I am experiencing an issue in Liferay, that is only reproducible in Brave browser, but not reproducible in Chrome, Firefox, Safari, or Edge. Environment Quarterly Releases Resolution The Compatibility...

Tomcat Vulnerabilities CVE-2024-50379 and CVE-2024-56337 in Liferay DXP

legacy Troubleshooting

Issue Vulnerability for Tomcat discovered after moving to Liferay DXP 7.4. How to remediate Apache Tomcat 9 Remote Code Execution (RCE) Via Write Enabled Default Servlet Vulnerability (CVE-2024-50379) and...

Enabling ElasticSearch Sidecar logs

legacy Troubleshooting

Issue I would like to raise the log levels for ElasticSearch Sidecar The folder [liferay-home]/elasticsearch-sidecar/7.x.x/logs does not contain any log files Environment Quarterly Releases Resolution The...

Received "java.lang.IllegalArgumentException: Unsupported class file major version 65" when using JDK 21

legacy Troubleshooting

Issue I encountered the following error when compiling my custom JSON Webservice Module with JDK 21. exception "Unsupported class file major version 65" throwable "java.lang.IllegalArgumentException:...

'Error: Please enter content with valid content size no larger than 1 MB' when using Liferay Forms

legacy Troubleshooting

Issue When I am saving a form with a large amount of data, I get the following error: Error: Please enter content with valid content size no larger than 1 MB. Environment Liferay Quarterly Releases Resolution...

Certificate Renewal Failing with 403 Error on Liferay PaaS

legacy Troubleshooting

Issue When attempting to renew the SSL certificate generated by Let’s Encrypt, the process fails with multiple 403 (Forbidden) errors. The error messages suggest a security restriction that is preventing the...

Expiring license error occurs in clustered environment for Liferay PaaS

legacy Troubleshooting

Issue The following expired licensing error displays in Liferay PaaS logs: ERROR [main][LicenseManager:-1] Digital Enterprise Unlimited Enterprise-Wide license is expired Environment Liferay PaaS Resolution There are two...

Browser Back Button Issue with Multiple Asset Publishers

legacy Troubleshooting

Issue When a page contains multiple Asset Publishers, the browser's back button may not work as expected. Clicking the back button may require multiple clicks to return to the previous page. Environment Liferay DXP...

When using a form, the email notification does not send the value selected from the dropdown menu

legacy Troubleshooting

Issue When using a configured form with "Object" as the storage with Picklist in use, the email notification that populates after each submission is not displaying the correct values from when the form was submitted....

Adaptive Media Images Not Displaying for Users in Product Catalog Search Results

legacy Troubleshooting

Issue When using Adaptive Media with images in Product Catalog search results, the images are displayed correctly for some users, but not others. For example, Adaptive Media is not working for...

Web Content "Modified by" User Appears to be Incorrect After Translation

legacy Troubleshooting

Issue After translating existing web content, the last modified user displayed is the original author, not the translator. Environment Liferay DXP 7.4+ Resolution The "Modified by" user and timestamp for web content...

Insufficient Permissions to Access Folders When Uploading Documents to Web Content

legacy Troubleshooting

Issue Users with a role other than Administrator, for example, the "Editor" role, receive a permissions error when they try to access folders within Documents and Media while uploading a document to Web Content. The...

Changing the Displayed Time Zone for Audit Logs

legacy Troubleshooting

Issue Even after changing the time zone for the instance within the Instance Settings, the time zone for the Create Date for the logs in Audit are still displayed in UTC. Environment Liferay DXP 7.4 Quarterly Release...

Localizing Object Definitions.

legacy Troubleshooting

Issue We do not find where is the feature to get objects localization. Based on following documentation...

How to configure X-Pack secured search service liveness/readiness probes with authentication in Paas

legacy Troubleshooting

Issue We tried to configure in our PAAS environnement the Elasticsearch X-Pack feature. When we follow this article and enable X-Pack feature in dev server (with environment variable), the ElasticSearch endpoint used for...

"http://localhost:8080/o/oauth2/authorize" URL redirect to the Login Page

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When accessing the OAuth2 authorization URL...

Getting BadPaddingException errors in the logs after an upgrade

legacy Troubleshooting

Issue After upgrading Liferay DXP, javax.crypto.BadPaddingException errors appear in the logs when using 'Auto Login' feature ('Remember me'). Example error message: ERROR [AutoLoginFilter:247] Current URL /home...

java.sql.BatchUpdateException: data exception: string data, right truncation from long client extension service names

legacy Troubleshooting

Issue When deploying a client extension, you may encounter an error, that can be traced to a BatchUpdateException, such as the following: Caused by: java.sql.BatchUpdateException: data exception: string data, right...

SAML Logout Issues: Multiple Login Entries and Optimistic Locking Exceptions

legacy Troubleshooting

Issue When a user logs out after authenticating via SAML, multiple login entries might be recorded in the audit logs. This can lead to HibernateOptimisticLockingException errors, particularly during...

Data Migration Center: Unable to Import CSV file

legacy Troubleshooting

Issue The issue only occurs when the field is being translated, using objects alone does not cause it. Steps to reproduce 1. Navigate to the Applications Menu and click on Data Migration Center. 2. In that, click...

Unable to Import Site Template LAR

legacy Troubleshooting

Issue Import of a LAR file exported from a Site Template through Publishing -> Export fails when being imported to another environment with an error stating: The LAR file could not be imported because it requires page...

In SAML setup user is not getting login in the SP and receiving warning on the UI

legacy Troubleshooting

Issue After setting up the SAML process, the user tries to log in receiving the warning below and not being logged in. Environment Liferay 2023.Q4.0 Resolution If users are setting up an identity provider as...

SAML Authentication Error: "This message decoder only supports the HTTP POST method

legacy Troubleshooting

Issue The following SAML errors appear in the Liferay logs: ERROR [http-nio-8080-exec-5][BaseSamlStrutsAction:53] org.opensaml.messaging.decoder.MessageDecodingException: This message decoder only supports the...

The assignments are missing between roles and user groups when transfer from one enviornment to another

legacy Troubleshooting

Issue The export/import of UserGroups and Roles does not contain the assignments between roles and user groups. So when 'transporting' the user groups and roles from one stage (or backup) to another stage (new...

Duplicate files in Liferay theme WAR file

legacy Troubleshooting

Issue When building a Liferay theme using Liferay Developer Studio, multiple versions of CSS and JS files are created in the WAR file. Environment Liferay DXP 7.4 Resolution To prevent duplicate files in...

Why cannot see Publications after upgrade?

legacy Troubleshooting

Issue After making the upgrade from Liferay 7.4 update-46 to Liferay 7.4 Quarterly Release Q2 2024 user cannot see the Publications. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Consider to verify...

Unexpected SAML calls: com.liferay.saml.internal.servlet.filter.SpSessionTerminationSamlPortalFilter.doProcessFilter

legacy Troubleshooting

Issue When navigating through the portal with SAML disabled, there are a few SAML-related filters that are still being processed, leading to database calls and causing slower performance. at...

Impersonated user is unable to add items to the cart

legacy Troubleshooting

Issue When impersonating a user with permissions to add items to a cart, a message is seen in the UI, which says: “Danger: [object Object]” and the items do not get added to the cart. This behavior can be...

After Enabling Publications, Some Notifications are Listed as "Deleted" in the UI

legacy Troubleshooting

Issue When Publication is enabled, some notifications are unexpectedly displayed as "deleted" in the Notifications UI, even though the related workflow tasks and assets are still present and accessible....

Portlet 3.0 Control Panel Apps cause unexpected errors

legacy Troubleshooting

Issue Following the deployment of a Portlet 3.0 Control Panel App, other areas of the control panel are experiencing malfunctions. For instance, the My Sites selector is not responding, and in version 7.3, the Global...

Some result searches for the same document can show text with replacement characters (�)

legacy Troubleshooting

Issue A text document (such as a PDF) has been added to the document library. Searching by a piece of text in the file, the result includes an excerpt with regular text including the search string. Searching by a...

JSP file [/monitor/app_check.jsp] not found errors are flooding the logs

legacy Troubleshooting

Issue After upgrading from 2023.q3.8 to 2024.q3.10, customer is seeing a lot of these errors in their logs: 2024-12-19 11:43:51.749 WARN [https-jsse-nio2-11251-exec-3][code_jsp:163] {code="404", msg="JSP file...

CORS request is failing

legacy Troubleshooting

Issue If the user allows any origin (Access-Control-Allow-Origin: *) to access the resource, the CORS request fails. Steps to reproduce: 1. Start Liferay DXP 7.4 U90 2. Navigate to Control Panel > Instance...

Upgrading the theme: Can't find stylesheet to import errors

legacy Troubleshooting

Issue How many ways to build and upgrade the theme? Environment Liferay DXP [all version] Resolution There are three ways of upgrading the theme: 1. Client Extension 2. Gulp 3. Gradle If the user is updating to a...

DuplicateFileEntryException on Virtual Instance Startup

legacy Troubleshooting

Issue A `DuplicateFileEntryException` error occurs when starting a clustered DXP instance after a virtual instance is created, even if the file already exists in the Document Library. The error, seen in the...

LIFERAY.HEADLESS.DELIVERY scope missing or delayed in OAuth 2 applications

legacy Troubleshooting

Issue The LIFERAY.HEADLESS.DELIVERY scope is missing or delayed in appearing when creating or managing OAuth 2 applications. The issue can occur intermittently, with the scope sometimes appearing after a delay of...

Regular users with specific roles cannot access the configuration of the widget Search Insights

Troubleshooting

Issue Given a user with a custom role with permissions to access the configuration of Search Insights, she cannot access this configuration. Environment Quarterly Releases: 2024.Q3, 2024.Q2, 2024.Q1, 2023.Q4, 2023.Q3...

Sitemap does not show the complete page tree

legacy Troubleshooting

Issue Using following URL http://my-domain/sitemap.xml does not show the complete page tree. What should we take into account for all pages are included in sitemap? Environment 2024.Q1.10 Resolution When you...

S3 Requests Causing Timeouts in Environments Without Internet Access

legacy Troubleshooting

Issue We observe very long loading times (over 60 seconds) when accessing certain content management pages in the admin area, particularly: Editing a page in the page editor for the first time after login...

Audit Events filtered by date/time are not being exported accurately

legacy Troubleshooting

Issue When using using the Audit Export Feature, filters for date and time are not applied accurately in the resulting CSV file. The exported file may not include entries explicitly requested by the filter. For...

Rest API filter by custom expando field: A property used in the filter criteria is not supported

legacy Troubleshooting

Issue How do I filter accounts by custom field with Rest APi? I'm on 2024.q3.9, fp3, and I have added a custom field to account (From Control Panel --> Custom Fields --> Account Entry) Name: Foo Key: foo Data type: text...

I want to skip OpenID Connect provider selector at sign in if there is only one provider

legacy Troubleshooting

Issue We want to bypass the client selection screen because there is only one OpenID Client to choose. Environment Quarterly Releases Resolution There is a Feature Request opened for this which is currently under...

Liferay Learn Resources Taglib

legacy Troubleshooting

Issue In recent versions of Liferay, the liferay-learn taglib has been introduced to automatically include links to the official Liferay Learn documentation. This functionality is controlled by the...

Unable to see the add button to create a new language override key

legacy Troubleshooting

Issue When create a new user and assigning that user to a newly created regular role, then the add button to create a language override key is not visible to that user. Steps to reproduce: 1. Navigate to Control...

Getting invalid checksum error when building the Liferay Workspace

legacy Troubleshooting

Issue Facing an error when attempting to initialize a Liferay DXP bundle in the user's Liferay workspace. Steps to reproduce: 1. Create a Liferay workspace project. 2. Set the following in gradle.properties:...

Failed upgrade process for module com.liferay.portal.workflow.kaleo.service: Unable to convert XML to JSON

legacy Troubleshooting

Issue We are currently upgrading our DXP 7.4 u92 DB to 2024.Q1.12 We configured things for DB upgrade based on...

"assetURL" not redirecting to the desired 'Product Detail' page

legacy Troubleshooting

Issue The issue regarding the POST /v1.0/suggestions API. Specifically, when using the API, the page does not redirect to the desired 'Product Detail' page, whereas the same functionality works correctly via the UI....

Unable to Run Developer Studio 3.9.8 with JDK 17

legacy Troubleshooting

Issue When attempting to run Liferay Developer Studio 3.9.8 on JDK 17, there's no option available to configure JDK 17 when navigating to Window -> Preferences -> Java -> Compiler -> Compiler compliance level. Environment...

Certain values are lost or altered upon submitting a large form

legacy Troubleshooting

Issue For very long forms, some input values may be unexpectedly lost or modified after submission. Some fields are submitted correctly, but from a certain point onwards, they start persisting with incorrect values...

Spring Boot Client Extension cannot be deployed successfully

legacy Troubleshooting

Issue After deploying a Spring Boot client extension, it is loading indefinitely with the following message: CustomSpringBootService is gearing up. The service should be ready to receive requests soon. The following...

After upgrading to Quarterly we can see a "could not resolve property: DDMStructureKey" error in the log

Troubleshooting

Issue After upgrading to Quarterly we can see the following error in the server log: ERROR [BasePersistenceImpl:629] Caught unexpected exception org.hibernate.QueryException: could not resolve property:...

Alternative management of web content pending in a workflow blocked by another user

legacy Troubleshooting

Issue This article addresses the need to manage a workflow for web content that is in a pending state and is also in an intermediate task of the workflow, associated with a person or left undetermined. An alternative...

Unable to get product info error showing in console

legacy Troubleshooting

Issue When building projects, users are getting the below error in the console: FAILURE: Build failed with an exception. * Where: Settings file 'C:\Users\ABC\Downloads\Dev\liferay\example\settings.gradle' line:...