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Limitations When Using Pjax to Render Embedded Content

This article describes a fundamental product limitation when pjax is used to render programmatically nested content in Liferay platforms. (Pjax is a jQuery plugin, a standalone JavaScript module that uses AJAX...

Optimizing Lucene

legacy Troubleshooting

In most cases, optimizing Lucene is helpful; in larger deployments it is a necessity. This article aims to explain the relevant settings for optimizing Lucene and provide links to...

Configuring the automatic email notification URLs to display the correct port number

legacy Troubleshooting

When an email notification is sent out, the template for the message may not be referencing the correct port within the URL. For example, the email may show the URL as...

AIX License Deployment Issue

legacy Troubleshooting

When using the AIX operating system with Liferay Portal 6.1, a license may fail to deploy, giving the output: License is in use by another instance. Resolution This license issue is due to a known issue with AIX, in...

Liferay's permissions.inline.sql.check.enabled property

legacy Troubleshooting

When searching, guest users are able to see highlighted folders, categories, and threads when they have no permission to view them. Resolution During search, Liferay runs a permission...

Java NPEs in the Console When Refreshing the CAPTCHA Image

legacy Troubleshooting

This article documents a known issue where refreshing the CAPTCHA image causes a Java NullPointerException (NPE) to be triggered. Please note that the CAPTCHA image will still be refreshed. Steps to Reproduce Start the...

Cookies Issue Related to Two-Character Domain Names While Using Internet Explorer

legacy Troubleshooting

This article documents an issue that has been reported by some users working on Liferay Digital Experience Platform (DXP). It is a cookies issue that has been reported, and the issue arises when using certain versions of...

WeDeploy Auth Admin Portlet in Liferay DXP 7.0 Fix Packs

legacy Troubleshooting

When deploying Liferay DXP 7.0 Fix Pack 24, 25, 26 or 27, the WeDeploy Auth Admin portlet will appear in the Control Panel. WeDeploy is currently a beta product. The addition of this portlet will have no impact or...

Liferay DXP 7.0 Known Issues

legacy Troubleshooting

For customers working on Liferay DXP 7.0, the following table has been formed to serve you and provide current information regarding known issues that have been discovered, reported, or resolved. Please be sure to...

Avoiding Authentication Errors With IE8 and IE9

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When a session of Liferay times-out, an...

Buttons missing from CKEditor when using Internet Explorer 8

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. While...

Applying Security Update 2012-05-25 requires Tunnel-web

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When...

Unable to add portlets in Nested Portlet

legacy Troubleshooting

Issue When using the "Nested Portlets" portlet, one possibility is that portlets cannot be nested because the Nested Portlets portlet is collapsed. Resolution Ensure Nested Portlets is not collapsed when attempting to...

LiferayPortletURLs Generated For a .War File Do Not Have Authentication Token

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Subscribers often develop custom portlets...

Internet Explorer 11 with Compatibility Mode May Lead to Slow Page Loads

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of...

Minification Issues When Using ES6 in Your Custom Code

legacy Troubleshooting

This article documents a minification error you will encounter if using ECMAScript 6 (ES6) in your custom code and the ES6 code is not transpiled. In a production environment, we enable the following property in order to...

Staging Best Practices for Liferay Portal

legacy Troubleshooting

This article documents some recommendations that administrators should be mindful of when they prepare to use Staging on their Sites, or when they are managing their already existing Staging infrastructure. Local...

Updating Plugins After Applying a Patch

legacy Troubleshooting

This article documents several possible solutions for updating plugins after a new fix pack has been installed. Specifically, customers have found that a plugin's libraries are not patched at the same time as the...

Hiding Sensitive Server Details on the License Page

legacy Troubleshooting

This article documents how to hide sensitive server details, such as the IP Addresses or MAC Addresses, when an administrator deploys an invalid activation key. This poses a security risk because the information is in...

LDAP Import Rejects Users From Certain Domains

legacy Troubleshooting

This article explains why users from specific domains are not imported through LDAP due to the email address validator in the Liferay platform, and provides a solution to resolve this if a specific domain is required...

Marketplace Apps Integrated into Liferay DXP 7.1

legacy Troubleshooting

The following apps were previously released on Liferay Marketplace, but have been integrated as core modules in Liferay Digital Experience Platform 7.1. Liferay Adaptive Media Liferay Calendar Liferay Connector to...

Web Content Permission Change Starting With 6.2 SP9

legacy Troubleshooting

When updating to Liferay Portal 6.2 SP9 or a fix pack that that contains LPS-40597, web content assets that guest users used to be able to view will not be displayed. Steps to...

Portal Activation Key Deployment Instructions: Using the .xml key file

legacy Troubleshooting

Resolution Clear the ${liferay.home}/data/license folder Start the application server Place the attached key xml file in the Liferay deploy directory (${auto.deploy.deploy.dir} , which...

Addressing Issues Caused by Using a Non-GMT user.timezone

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...

Deploying and Managing SAML on Liferay DXP

legacy Troubleshooting

This troubleshooting guide is meant to supplement the existing SAML documentation. The information in this guide explains in more detail to demonstrate the most common use cases. ...

ユーザーグループにユーザーをアサイン後、そのユーザーのSSOログイン直前にアサインを外される

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: ユーザーグループにユーザーをアサイン後、そのユーザーのSSOログイン直前にアサインを外される, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 128674, title:...

お知らせと警告で、表示日を将来の日付に設定すると、リストに表示されません。

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: お知らせと警告で、表示日を将来の日付に設定すると、リストに表示されません。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 112254, title: お知らせと警告で、表示日を将来の日付に設定すると、リストに表示されません。

Liferay PaaSでのSAML証明書作成方法

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Liferay PaaSでのSAML証明書作成方法, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 106395, title: Liferay PaaSでのSAML証明書作成方法

Dynatraceインスタンスとの接続が切断できません。

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Dynatraceインスタンスとの接続が切断できません。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 110658, title: Dynatraceインスタンスとの接続が切断できません。

ページコメントで画像の添付をしたいです。

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: ページコメントで画像の添付をしたいです。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 107730, title: ページコメントで画像の添付をしたいです。

バックアップサービスをダウングレードした際の動作について

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: バックアップサービスをダウングレードした際の動作について, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 110344, title: バックアップサービスをダウングレードした際の動作について

ドキュメントとメディアでテキストファイルのプレビューが文字化けします。

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: ドキュメントとメディアでテキストファイルのプレビューが文字化けします。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 96435, title: ドキュメントとメディアでテキストファイルのプレビューが文字化けします。

カテゴリナビゲーション機能の対象範囲として、個別にアセットパブリッシャーを選択したい。

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: カテゴリナビゲーション機能の対象範囲として、個別にアセットパブリッシャーを選択したい。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 95386, title:...

Webコンテンツ作成時に、お知らせの内容を確認しようとすると権限エラーが表示されます。

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Webコンテンツ作成時に、お知らせの内容を確認しようとすると権限エラーが表示されます。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 107540, title:...

掲示板の本文に、画像をクリップボードから直接貼り付けたい

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: 掲示板の本文に、画像をクリップボードから直接貼り付けたい, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 60332, title: 掲示板の本文に、画像をクリップボードから直接貼り付けたい

エラー: User [userId] must have VIEW permission for... の発生例

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: エラー: User [userId] must have VIEW permission for... の発生例, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: ,...

リダイレクトの許可

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: リダイレクトの許可, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: リダイレクトの許可

表示言語の設定

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: 表示言語の設定, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: 表示言語の設定

Piwikのトラッキングコードが期待通りに動作しない場合の対応

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Piwikのトラッキングコードが期待通りに動作しない場合の対応, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title:...

開発者（キャッシュ無効化）モードを使用する方法

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: 開発者（キャッシュ無効化）モードを使用する方法, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: 開発者（キャッシュ無効化）モードを使用する方法

「Redirect URL ... not allowed」という警告メッセージが出力される

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: 「Redirect URL ... not allowed」という警告メッセージが出力される, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title:...

スクリーン名について(Liferay 6.2版)

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: スクリーン名について(Liferay 6.2版), showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: スクリーン名について(Liferay 6.2版)

Liferay DXP Agent Fails to Start on Jakarta (Tomcat 10) Images with javax.annotation Error

Troubleshooting

Issue When using a Liferay DXP instance deployed on a Jakarta-based image (e.g., Tomcat 10), the liferay-dxp-agent bundle may fail to start. The logs will show an org.osgi.framework.BundleException error related to an unresolved package import. A key part of the error message will look...

How does Let's Encrypt validate custom domains to create their certificate?

legacy Troubleshooting

Issue How does Let's Encrypt validate custom domains to create their certificate? Environment Liferay Cloud Resolution Custom domains undergo a challenge before certificates can be properly issued. If the challenge...

How do you edit robots.txt for virtual host public pages?

legacy Troubleshooting

Issue We are trying to edit the robots.txt file through public pages, but we are getting the following message: 'Please set the virtual host before you set the robots.txt'. We are using one instance with two sites and...

Rating does not work on the Asset Publisher

legacy Troubleshooting

Issue I have an issue with the Asset Rating. I create web content or any asset that can be rated. I place an Asset Publisher on a page to display the content. I enable the ratings on the Asset Publisher. When I rate...

Liferay Server Fails to Start Due to OutOfMemoryError: unable to create new native thread

legacy Troubleshooting

Issue The Liferay DXP server fails to start. The log files contain the following error message: ERROR [...][...] failure submitting task to thread pool java.lang.OutOfMemoryError: unable to create new native thread...

Account Roles Are Not Visible After a LAR File Import

legacy Troubleshooting

Issue After exporting roles via a LAR file and importing them into a new environment, Account Roles are not visible under the Account Roles tab in Control Panel > Users > Roles Regular Roles and Site Roles from the...

Field groups in Web Content Structures become Field Sets after Import or Modification

legacy Troubleshooting

Issue When a web content structure containing a field group is imported via a LAR or JSON file, the field group is converted into an uneditable, referenced field set. This issue also occurs when...

User ID's and Emails populating due to SSTI vulnerability

legacy Troubleshooting

Issue We've found an undesirable behvavior when using new widget templates on a page. When using the expandoColumnLocalService.CTPersistence.openNewSession(null) function, the the direct SQL query execution within...

Client Extensions not working on Non-Primary Virtual Instances on PaaS

legacy Troubleshooting

Issue When deploying Client Extensions (CX) to a Liferay PaaS environment with multiple virtual instances, the CSS and JavaScript files for extensions on non-primary instances fail to load. This results...

This version of MySQL doesn't yet support 'existing primary key drop without adding a new primary key

legacy Troubleshooting

Issue We are upgrading from liferay-dxp-tomcat-2023.q4.4 to liferay-dxp-tomcat-2025.q1.15-lts. Currently we are using Mysql 8.0.41-azure on our server which is compatible with liferay-dxp-tomcat-2025.q1.15-lts. Liferay...

Fieldsets with Custom Names Disappear When Filtering by Translation Status

legacy Troubleshooting

Issue In the web content editor, fieldsets that do not follow the default naming pattern (e.g., Fieldset1234) are hidden when filtering by "Untranslated" fields. This issue is caused by a regex that incorrectly assumes...

Client Extension disappears

legacy Troubleshooting

Issue We've found that our client extension disappears after Liferay is restarted. After a customElement CX is deployed, Liferay is forced to restart and our extension disappears with every restart. Environment SaaS...

Upgrade Fails with SQLIntegrityConstraintViolationException for Duplicate Repository Entry

legacy Troubleshooting

Issue When upgrading from Liferay DXP 7.2 to a newer version (7.4+ or quarterly releases), the upgrade process fails with an SQLIntegrityConstraintViolationException. The error message in the logs...

A page's Menu Display widget, Search bar widget, and Footer cannot be removed from a page's layout

legacy Troubleshooting

Issue This article documents a case where a page's Menu Display widget, Search bar widget, and Footer cannot be removed from a page's layout Environment Liferay DXP Quarterly Releases Resolution Pages inherit styles from...

Performance Issues in Publications after Upgrading to 2024.Q1

legacy Troubleshooting

Issue Users may experience a performance drop when working with Publications. This is especially noticeable when navigating through Web Content within an active publication. Environment Liferay DXP 2024.Q1 ...

Web Content Templates cache Absolute image URLs, not Relative URLs

legacy Troubleshooting

Issue The templates cache absolute image URLs instead of relative URLs. Environment 2024.Q1.12, 2024.Q1.18 Resolution Upgrade to 2024.Q2.0+ or Request a hotfix with LPD-23196, knowledgeArticleType: troubleshooting,...

Custom DDM field React error #321

legacy Troubleshooting

Issue While using our custom ddm field module we are facing react error #321 Environment Liferay DXP Quarterly Releases Resolution The issue could indicate that multiple instances of React are being loaded. Since...

Unexpected Page Redirection to an Invalid Friendly URL

legacy Troubleshooting

Issue When accessing a page with a valid friendly URL (e.g. /web/portal/manage-users), an unexpected redirection occurs to another URL (e.g. /web/portal/manage-users-a). The unintended page and its redirect...

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