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Admins can't sign in when LDAP Required is enabled if they only exist in Liferay but not in LDAP

Issue When LDAP is configured with the option Required, admin users that exist in Liferay but not in LDAP are not able to log in. Environment Quarterly Release 2024.Q2 Resolution As indicated in the documentation,...

Web Content with Multi-Select List Fails to Save Values

legacy Troubleshooting

Issue After creating a structure, the multi-select field does not save more than one option. The list in my web content doesn't save if one of the values has a comma in the option. Environment Liferay DXP...

Why are Guest users able to edit Rich Text fields within a form?

legacy How To

Issue We created a form with a Rich Text field, but we see that guest users can edit the content in the Rich Text field (including the source). How do I disable the user/guest from being about to edit the text in...

Unable to Cancel Shutdown Event

legacy Troubleshooting

Issue After scheduling a shutdown event, and trying to cancel it, you see an error: "Error:Text verification failed." When trying to cancel a shutdown event, I'm prompted to input a CAPTCHA, but there is...

Multi-Select Option Missing from Translation Interface

legacy How To

NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations....

Image added via rich text editor on Wiki tool losing reference

legacy Troubleshooting

Issue When adding an image in a rich text editor within a Wiki Page using Ctrl C + Ctrl V and then publishing that page, the image loses its reference and is no longer displayed in my content manager. Is there any way...

Adding or Editing a Web Content in an Asset Publisher does not display a success message

legacy Troubleshooting

Issue When editing or adding a Web Content in an Asset Publisher that is on one of my Portal pages, no message is displayed to the user confirming that the action was performed or if it was successful. If this step is...

Large Amount of Object Data within the `analyticsmessage` table.

legacy Troubleshooting

Issue We're experiencing slow database restore times due to excessive large object data, primarily within the `analyticsmessage` table. When planning an upgrade, we've found a table with millions of...

After updating a site's friendly URL, what happens to the existing Documents & Media/Web Content that are being used?

legacy

Issue When updating a site's friendly URL, I've found that Documents & Media/Web Content that were previously assigned to the site are not being updated. The links do not update to the newly set friendly URL but...

Frontend taglib removed: 'liferay-frontend:html-vertical-card'

legacy How To

Issue After upgrading to 7.4+, we noticed that some frontend taglibs have been removed, such as liferay-frontend:html-vertical-card. Is there any replacement for it? Environment Upgrades to DXP 7.4+ Resolution As per...

NoSuchGroupException: No Group exists with the primary key 0 when updating a Journal Article via service API

legacy Troubleshooting

Issue When trying to update a Journal Article (i.e., a web content) using the service API journalArticleLocalService.updateArticle( journalArticle.getUserId(), journalArticle.getGroupId(),...

Unable to read the content for custom_robots.txt file

legacy Troubleshooting

Issue I am getting the following message in my log file: [RobotsUtil:47] Unable to read the content for custom_robots.txt However, the same does not happen in other environments. What can be the reason? Environment...

What is the use of the Analytics Administrator user and role?

legacy

Issue After connecting to Analytics Cloud (AC) there's an Analytics Administrator user with the Analytics Administrator regular role. What is their use? Environment Liferay DXP with Analytics Cloud Resolution The...

Is it possible to use a hotfix when building my custom code?

legacy How To

Issue I have been provided with a hotfix, and I want to compile my custom code using that hotfix from my Liferay Workspace. Environment Any Liferay DXP version Liferay Developer Tools Resolution There is not an easy...

Unable to Edit Document with a Name Not Including a File Extension

legacy Troubleshooting

Issue We cannot edit a document's properties if the document name does not contain a file extension and here are the steps we took: Navigate to Control Panel > System Settings > Documents and Media Change the value for...

Unable to restore backups in Liferay PaaS

legacy Troubleshooting

Issue When attempting to restore a backup to the Liferay service, the backup appears to be restored successfully, but there is no document library that appears associated with the Liferay service The following error...

Is it possible to map non-basic user attributes with SAML?

legacy

Issue Can non-basic user attributes(e.g. jobTitle) from an Identity Provider(IdP) get mapped to their respective fields on the Service Provider's User_ table? Environment 2024.Q2 Resolution Currently, LDAP can only be used to...

A simple example and key factors to check when testing custom OAuth 2.0 applications

legacy How To

Issue You have created an OAuth 2.0 application and would like to set up the minimum configuration to be able to test it. This article provides a simple example that could be adapted to your needs....

After an upgrade and database migration, old theme is not being replaced by new theme

legacy Troubleshooting

Issue After an upgrade, a new theme developed to replace an old theme is not applied to pages that utilized the old theme. There are multiple pages with different theme settings and updating them one-by-one is...

Error appears in Liferay logs when "Members" Widget is added to a blank site

legacy Troubleshooting

Issue When adding a "Members" widget to a new page, on a blank site, the following error appears in the Liferay logs: ERROR [http-nio-8080-exec-6][ComboServlet:412] Skip...

Why is Zendesk Chat Provider missing after upgrading to a Quarterly Release?

legacy

Issue If you configured Zendesk Chat Provider in an earlier version of 7.4, you may notice that it is missing in Instance Settings after upgrading to a Quarterly Release Environment Quarterly Release Resolution The...

How to create a read-only field in a form

legacy How To

Issue When you are creating a form, sometimes you want to create a field that is read-only because, for example, it is automatically populated by taking information from an API or a database, and you don't...

Receiving multiple notification when clicking on 'Done' button multiple times in workflow

legacy Troubleshooting

Issue Getting multiple notifications in the workflow when clicking on the 'Done' button multiple times when assigning the task 'to me' or to the user in the slow network. Steps to Reproduce: 1. Start the server....

The portal is not reindexing because Elastic Search has reached the maximum number of shards.

legacy Troubleshooting

Issue When attempting to reindex the portal, the process fails, and the following messages are displayed in the logs: Validation Failed: 1: this action would add [1] shards, but this cluster currently has...

Unable to upload blog images after upgrading to 2024.Q1.1

legacy How To

Issue After upgrading to 2024.Q1.1, I no longer have the option to upload blog images within a blog post. This was implemented due to a potential security vulnerability with actors being able to upload offensive or...

User's chosen Prefix does not save when switching between Languages

legacy

Issue When editing a user's preferences, I've found that the pre-selected options for "Prefix" do not remain saved when changing the "Language" option Environment Quarterly Release Resolution Liferay doesn't have...

Detecting Unsuccessfully Deployed Components on Startup

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to detect unsuccessfully deployed components on...

com.liferay.portal.kernel.exception.LocaleException occurs during upgrade

legacy Troubleshooting

Issue I am receiving the following locale exception error when upgrading my database: ERROR - Failed upgrade process for module com.liferay.layout.admin.web com.liferay.portal.kernel.upgrade.UpgradeException:...

Understanding the 'locales.enabled' property and the Instance Settings language configuration

legacy

Issue There is a portal property to specify the locales that are enabled by default: locales.enabled. However you can change that from Control Panel > Instance Settings > Localization. How that portal property and...

What are the conditions to decide if a page inherits its theme?

legacy

Issue The UI allows you to determine whether a page inherits its parent's theme or has a custom theme applied. However, the Layout table does not contain a field specifying theme inheritance. Then, what criteria are...

Product Description contains HTML elements

legacy Troubleshooting

Issue When searching products, the product description contains HTML elements. Steps to Reproduce: 1. Create a site using the Minium accelerator. 2. Navigate to Commerce > Product Management > Products 3. Open Brake Fluid and...

Not all the subCategories are shown when empty search performed

legacy Troubleshooting

Issue When empty search performed not all the available subCategories are shown under a certain Category. Environment Liferay 7.4+ Resolution At your search facets, select configuration of the Category facet and...

OpenID Connect Client Secret field must be filled

legacy Troubleshooting

Issue I configured an OpenID Connect Provider Connection. When I try to login using the OpenID Connect Client Name, I get an internal server error. In logs, a java exception is thrown: WARN [http...

Checking for missing files in the Document Library as a result of File Store Migration

legacy Troubleshooting

Issue If Document Library files are missing after performing a File Store Migration, can the missing files be identified? Environment Liferay 7.4 Resolution The following Query may be able to check for what is...

Why do I experience slowness after Liferay 7.4 2023.q4?

legacy Troubleshooting

Issue User experiences a slowness in the Liferay 7.4 Q1+ while they check the below query: SELECT COUNT (*) AS col_0_0_ FROM PortletPreferences portletpre0_ WHERE (portletpre0_.ownerType = ?) AND...

Click-to-Chat Bubble Disappears When Navigating to Other Pages

legacy Troubleshooting

Issue Click-to-Chat bubble disappears if I change to a different page. The page needs to be reloaded for the click-to-chat bubble to appear. During conversation in click-to-chat bubble, the conversation...

Is there any risk to remove the SystemEvent table entries while using Staging?

legacy Troubleshooting

Issue I would like to remove all entries from the SystemEvent table using the approach from this article. Environment Liferay DXP 7.0+ Resolution The Site Deletions must be published before the property...

Theme is not persisting in site templates

legacy Troubleshooting

Issue When a user creates a new site template and configures a custom theme, it is redirected to the 'classic theme' when a new site is created using that template. Steps to reproduce: 1. Start Liferay 2024.Q2.0...

Can't add a new admin or requester to our project

legacy Troubleshooting

Issue We tried to add a new user to our Zendesk project but they still can't access the tickets Environment Zendesk Resolution You should check if you have support seats left available, if they are full,...

Why do I get PortletDataException when trying to delete a Site?

legacy Troubleshooting

Issue When I try to delete a Site, I am getting the following error (full stacktrace attached): ERROR [http-nio-7080-exec-4][GroupLocalServiceImpl:4161] Unable to delete data for portlet null in group 2934490...

Search results do not display blank strings for empty records

legacy

Issue When searching web content created from a structure, the results do not return blank strings for empty fields. Instead, search ignores them by either returning null or nothing at all(e.g. missing element in an array). ...

Time-out occurred while waiting for buffer latch type 2 for page

legacy Troubleshooting

Issue I am running the upgrade tool (e.g. 2024.Q1.3) on my MS SQL db I am performing the upgrade locally on my Mac, with a Docker container of the database (mcr.microsoft.com/mssql/server:2019-latest) the upgrade fails...

Can Liferay be affected by the CrowdStrike Falcon Agent Issue?

legacy

Issue There has been an issue impacting Azure Virtual Machines running Windows Client and Windows Server with the CrowdStrike Falcon agent recently The issue begain around 19:00 UTC on July 18, 2024 and cauess affected...

PatchFileStructureException: Could not find hotfix.json or hotfix.sign

legacy Troubleshooting

Issue In some circumstances, users are unable to install the hotfix in their environment. The cause is often due to the incompatibility of the patching tool version. Sometimes, users receive the following error...

Strange characters appearing in Control Panel

legacy Troubleshooting

Issue We are observing a strange behavior in the system, where many fields display strange values, such as "â€€â€€â€€", in both System Settings and Instance Settings. We are also seeing the following WARN in our...

New Users Are Not Being Indexed, But Exist in the Database

legacy Troubleshooting

Issue After upgrading to 7.4, users are not being indexed, but we are able to see them in the database. New users are unable to login and are not searchable within the portal. Admin is unable to search new...

Cannot use Iframe in Web Content Article

legacy Troubleshooting

Issue Cannot use Iframe tag in Web content article source, because it automatically adds sandbox tag and it cannot be modified. Environment 2024.Q1 2024.Q2 Resolution This change was made due to security reasons to...

Skippable Pages containing Mandatory Fields Can Break Forms

legacy Troubleshooting

Issue I'm trying to complete a multistep form that's supposed to have seven steps. Some questions on the form are required, while others are optional. When I reach the final step and click 'Submit,' I get an error...

Changing the default Mail Domain in DXP

legacy How To

Issue In Liferay DXP, is it possible to configure the default email domain used during user creation? We'd like new users to have email addresses ending in "@example.com" instead of "@liferay.com". Resolution Go to...

In Progress Publications Can't Be Published After Upgrading

legacy Troubleshooting

Issue After upgrading, any "in progress" publications fail to publish. When I attempt to publish them, the publication fails and they are marked "out of date". An Unable to publish from test to Production because...

Residual risk after limiting the usage of unsafe-eval and unsafe-inline

legacy

Issue Can the derivatives unsafe-eval and unsafe-inline be exploited? If yes, how it is done? What is the residual risk associated with this? Can Content Security Policy (CSP) be resolved by adding a reverse...

Translating static texts with Fragments

legacy How To

Issue Translating static text with the help of fragments and language overrides Environment Liferay DXP 7.4 [all updates] Liferay DXP 2023.Q1 Liferay DXP 2024.Q1 Resolution Step 1: a) Navigate to Applications...

Known Issue [Resolved]: Control Panel access not correctly being provided through role assigned to user group

legacy Troubleshooting

Issue A user is not able to see the control panel, even though they are in a user group which correctly has assigned the application permissions and resource permissions relating to control panel access Environment...

Permissions assignments only save the most recently viewed page's selections

legacy How To

Issue When assigning permissions to Documents or Web Content assets, after selecting permissions for users on the first page, navigating to the second page, and saving, only the permissions selected on the second...

When adding a User to a child organization, it automatically assigns them to the parent organization

legacy How To

Issue I've observed a difference in behavior when assigning a User to a child organization. DXP 7.2: the user would only be assigned to the child organization and not the parent organization. Quarterly Release: the...

Guest user is not redirected to the login page when accessing the portal with site URL

legacy Troubleshooting

Issue When I access https://www.myapp.com/mysite without logging in, it shows 404. When I add the page name to the URL e.g. https://www.myapp.com/mysite/sitepage, then it redirects to login screen. The login prompt...

Facing issues in setting 'liferay.workspace.product' property for Liferay Workspace

legacy Troubleshooting

Issue Upgrading the portal from Liferay DXP 7.4 Update 67 to Liferay DXP Quarterly Release 2024.Q1.9 and trying to set 'liferay.workspace.product = dxp-2024.q1.9' in the gradle.properties however, it is not...

Longer Team Names Fail to Word Wrap and Overlap the Description

legacy Troubleshooting

Issue When creating a long team name, the name overlaps the description of the team. Steps to reproduce: Start a vanilla 2024.q1 bundle Navigate to Menu > People > Teams > + Create a long team name using...

Workflow Tasks Are Missing History

legacy

Issue After approving a document, I'm not able to see if it was previously approved or rejected. In previous versions of Liferay DXP, users could see the entire history of a task assigned to them in the...

After Upgrading to DXP 7.4+, there's an extra field within our structures

legacy How To

Issue After upgrading from DXP 7.3, we've observed that our structures have been modified and there is an extra "Fields Group" added to it. Environment DXP 7.4+ Quarterly Release Resolution This is the expected...

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