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Resolving 'BadPaddingExceptions' in the Console Logs

This article addresses a situation where customers might encounter a BadPaddingException in the logs. This occurs if customers have two instances on the same domain; when a user tries to access another instance on the...

Common Upgrade Errors for Liferay DXP

legacy Troubleshooting

This article documents the common configuration errors you may encounter while upgrading to Liferay Digital Experience Platform (DXP), versions 7.0 or 7.1. Read below to discover the steps you can take to resolve these...

Cluster Nodes Are Not Connected When Using Jdbc_Ping on an Oracle Database

legacy Troubleshooting

This article documents a solution if subscribers are using an Oracle database and using JDBC_ping as the discovery protocol in a clustered environment. The issue is that the JGroup's default initialize_sql value is...

Cannot Obtain Lock During Startup on DXP 7.0

legacy Troubleshooting

In some cases, JGroups may not get a response when trying to bind to an address. In this case, an exception like the following can be thrown: 05:50:53,559 ERROR [Framework Event Dispatcher: Equinox Container:...

User's group membership not updating with LDAP after upgrading to Liferay Portal 6.0 EE SP2

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Beginning in Liferay 6.0 EE SP2, the...

High Priority Issue Checklist

legacy Troubleshooting

This article provides a brief checklist of items to run through when your server is frozen, or goes down entirely. Collecting this information before opening a support ticket is a...

Error when going to Portal Settings After Upgrading to Liferay Portal 6.1

legacy Troubleshooting

After an upgrade to Portal 6.1 EE GA1 when clicking on Control Panel > Portal settings, an error pops up: 11:53:46,699 ERROR [BeanPropertiesImpl:480] jodd.bean.BeanException: Simple property not found: hostname...

Issues Encountered with Upgrades to Liferay Portal EE Versions

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The...

Errors and Redirect Issues While Using the Control Panel

legacy Troubleshooting

This article describes navigational/redirect issues while using the Control Panel when accessing the Liferay platform through a domain (web server or not). The symptoms of this behavior are somewhat random, but...

PDFBox Causing JVM Crashes

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article describes an issue inherent...

Image Editor Does Not Load on Websphere

legacy Troubleshooting

This article documents an issue where the image editor does not load on WebSphere, as well as steps to resolve the issue or avoid it altogether. This issue is caused by one of the JS files served within the JS editor...

Common Errors with Database Sharding in DXP 7.0

legacy Troubleshooting

This article documents the issues with setting up a sharded database and lists steps to resolve the issue or avoid it altogether. Resolution Error: Users are unable to create content specifically on a sharded database...

NamingException Error on WebSphere 6.x

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When Liferay Portal is running on a...

Possible Performance Issue Caused by LPS-48693

legacy Troubleshooting

Before the portal-84-6210 fixpack, the DDMTemplate editor UI was missing the cacheable checkbox. This issue caused each DDMTemplate that was saved into the DB to not be cached. This article provides a solution to a...

Upgrade halts with "ALTER TABLE" exception

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Liferay Support does not recommend or...

Before Opening a Clustering Ticket

legacy Troubleshooting

This article provides a short checklist of questions to ask and steps to take before opening a clustering ticket in Help Center. By taking a moment to go through this checklist before opening a Help Center request, you...

Avoiding SAXParser Exceptions

legacy Troubleshooting

By default, the Liferay platform does not define a SAXParser. But please note that a SAXParser contains the logic that can parse XML files. Liferay does not define a SAXParser because certain setups (e.g....

Trouble Starting Portal If 'Java_Home/bin' Is Not Defined in Path Variable

legacy Troubleshooting

This article describes a known issue where the platform may not start if JAVA_HOME/bin is not defined in the PATH variable. DXP 7.0 and 7.1 requires JAVA_HOME and PATH variables to be set. However, the...

Known Issues with Core-5

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article outlines a small set of...

DXP Fails to Generate Captchas and Charts on RHEL 7.4

legacy Troubleshooting

When using RHEL 7.4, and viewing a captcha, or when navigating to Control Panel > Configuration > Server Administration, the following stack trace will appear in the application server logs. That is...

ConcurrentModificationException When Deploying Plugins on Liferay Portal 6.1 EE GA3

legacy Troubleshooting

This article outlines a specific known issue that exists within Liferay Portal 6.1 EE GA3 SP3 and provides a link to follow its resolution. Resolution At the time of release, there is one known issue with Liferay...

Difficulty Adding Assets That Use Alloy Editor on Windows Os in DXP 7.0

legacy Troubleshooting

This articles serves as a troubleshooting guide for users working in Liferay DXP 7.0. When it comes to adding assets using the alloy editor on Windows OS, you may encounter some difficulties. The browser may display a...

Resolving 'UnsupportedOperationException' Caused by an Invalid Audit Max Queue Size Setting

legacy Troubleshooting

This article documents steps on how to increase the audit message max queue size that leads to an UnsupportedOperationException. By default, System Settings > Foundation > Audit > "Audit message max queue size" is set...

Tomcat JDBC Connection Exhaustion

legacy Troubleshooting

This article helps troubleshooting MySQL when executing the VerifyProcess. Small Max JDBC Connection Pool causes JDBC Connection Exhaustion if the VerifyProcess is executed...

Starting Up a Liferay Bundle From an External Drive on a Mac

legacy Troubleshooting

Whether it's for demo-ing Liferay or for other purposes, you may at some point wish to run a Liferay bundle from an external hard drive. Most of the time, this is straightforward. When...

Poor Performance in DB2 When Executing SQL Queries Over Big Tables Filtering by a Column With a Non-Unique Index

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...

A 'ClassNotFoundException' Thrown by WebLogic 12c

legacy Troubleshooting

This article documents a known issue that occurs when deploying portlets that use JNDI. Liferay Digital Experience Platform (DXP) isn't able to load Weblogic's JNDI classes by default, which often results in a...

Connecting WebDAV to Liferay Portal Running Behind a Web Server

legacy Troubleshooting

This article documents how to connect to Liferay WebDAV folders and files from a WebDAV client if Liferay Portal is running behind a web server. Specifically, this issue was found using the IBM WebSphere application...

Copy File Error When Extracting a Liferay Bundle

legacy Troubleshooting

This article describes a workaround for the following known issue that you may encounter when using Liferay Portal with operating system Windows XP and/or Windows 7. The error reads:...

Self-Diagnose the Structural Issues in Custom JAR

legacy Troubleshooting

This article documents how to self-diagnose the structural issues in custom jars. There are different types of structural issues in custom jars, and this is a general guideline for developers to troubleshoot the structural...

IP Geocoder Temporarily Loss of Connectivity

legacy Troubleshooting

Due to a recent CDN outage, the IP Geocoder module inside Liferay Digital Experience Platform (DXP) 7.0 temporarily lost Internet connectivity; the module requires an active connection to function. There is a console...

Internal Server Error after Upgrade

legacy Troubleshooting

A common error is that sometimes when certain pages display an internal server error and there is no stacktrace. If there was a custom theme before the upgrade the page layouts will still reference them and if one has not...

Applying Fix Pack 37 Causes Duplicate Entry of 'com.liferay.rss.web.internal.util.RSSFeed' for Key 'IX_B27A301F'

legacy Troubleshooting

This article documents a known issue when updating to Liferay DXP 7.0 Fix Pack 37 or higher. During the update process, the following error exists in the console: java.lang.RuntimeException:...

Errors When Applying Support Driven Hotfixes Based on FP-41 or FP-42

legacy Troubleshooting

This article documents a known issue when applying a Liferay Support Driven Hotfix built off either DXP 7.0 Fix Pack 41 or Fix Pack 42. Due to an error generating the release notes, the documentation.xml file in Fix...

UDP Multicast Protocols and Firewalls

legacy Troubleshooting

This article is designed to help system administrators troubleshoot a Liferay DXP instance deployed in a clustered environment. Some issues may arise because of too restrictive firewall settings (most, if not all, systems...

DLFileRank Causes Deadlock or SQL Update Batch Errors

legacy Troubleshooting

With DLFileRank enabled, Deadlock or SQL Update Batch Errors may happen due to DLFileRank updates. When using DLFileRank, unique constraints can be found due to the amount of writes...

Deploying Xuggler on Windows 64 bit

legacy Troubleshooting

Xuggler is a tool for users to encode and decode media files. Used in conjunction with Liferay Portal or Digital Enterprise 7.0, users can view media files on the Documents and Media...

Declining One Event of a Repeating Event Declines Every Repeating Event

legacy Troubleshooting

This article documents how declining one event of a Repeating Event declines every repeating event. For example, if there is a weekly repeating event and a user declines that event in...

Update Manager gives plugin update reminders for up to date plugins

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article documents a known issue where...

Issues With Setting Time Zone Settings on the JVM Level

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products....

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