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A non-friendly error message appears in the logs when trying to create a new user through API with a firstName that is longer than allowed

legacy Troubleshooting

Issue Trying to create a new user via API with a longer than allowed firstName produces a non-friendly error message in the logs Reproducing steps Start Liferay and go to Control Panel > Server Administration >...

Web Contents are not accessible through Headless Api after a full reindex

legacy Troubleshooting

Issue In case of large web contents executing the reindex all search indexes operation can throw the following warnings: 2021-07-27 06:46:39.595 WARN ...

Developer Studio suddenly crashes

legacy Troubleshooting

Issue Developer Studio closes by itself after some time with an OutOfMemory error or without any errors at all. Environment Developer Studio 3.9.3 JDK 11.0.8 Resolution This problem can be experienced when...

Trace about Reflection.getCallerClass is not supported when executing Patching Tool

legacy Troubleshooting

Issue When you try to use the Patching Tool (for example, the command patchingtool.sh info), you get an error similar to the following: 2021-07-16 06:41:48,143 INFO sun.reflect.Reflection.getCallerClass is not...

The Backup Service's restore functionality will not accept TGZ files in the file uploader

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am encountering the inability to upload a database or volume TGZ...

Configurations for embedded portlets are not updated when deploying an updated theme

legacy Troubleshooting

Issue I have a theme with an embedded portlet that I have deployed and applied to a site. I updated the configurations of the embedded portlet and deployed the updated theme to the site, but I do not see the updated...

Importing LDAP users with the same email address

legacy Troubleshooting

Issue I want to import LDAP users that have the same email address, but the import fails due to an error about a duplicate email address: 2021-08-02 16:53:47.766 ERROR [https-jsse-nio-4443-exec-13][LDAPAuth:432] Problem...

Headless API call returns 404

legacy Troubleshooting

Issue When calling a Liferay method in headless delivery API, it returns 404, or an empty list. Example: "/v1.0/sites/{siteId}/document-folders" results in { "status": "NOT_FOUND", "title": "No Folder exists with...

After applying the hotfix, the warning 'properties modified in the future' shows

legacy Troubleshooting

Issue After the installation of the hotfix, the following warnings might appear on the Liferay console. INFO [main][BaseDeployer:871] Deploying admin-theme.war Warning: WEB-INF\liferay-plugin-package.properties...

Landscape print layout is missing in Chrome, Edge

legacy Troubleshooting

Issue Selection of landscape layout is not available in Chrome/Edge printing (CTRL+P) as only portrait mode is available. Environment Liferay DXP 7.0+ Google Chrome or Microsoft Edge Resolution The issue is only...

Known Vulnerabilities with Liferay Fjord Theme and 1975 London Theme

legacy Troubleshooting

The following issue may compromise the security of your Liferay Digital Experience Platform implementation. Vulnerability Information The Liferay Fjord Theme and Liferay 1975 London Theme depend on third party...

Cannot run program "java" error when executing process to generate document previews

legacy Troubleshooting

Issue When uploading or previewing images or documents that have not been previously loaded, the following WARN will be thrown. WARN [liferay/document_library_pdf_processor-1][BaseProcessorMessageListener:40] Unable...

Repeatable web content structure items causes error and block publishing

legacy Troubleshooting

Issue Reproduction steps: 1) At Product Menu / Configuration / Instance Settings / Miscellaneous add English (United Kingdom) from Available to Current languages and set it as the default language (this is required to...

Using '<' character in a option of the 'select from list' field broke the JS of the form

legacy Troubleshooting

Issue Step to reproduce : Go to Content > Forms Add a new Form Add a Select from List field Add an option using the character "<" (example: <test) Enable Allow Multiple Selection Publish Form or Save Form Expected...

Web Content shows error on every publish with Featured Image

legacy Troubleshooting

Issue Steps to Reproduce Create a `Basic Web Content` and give dummy data in source. Now, select any image under Featured Image Tab. Publish the Web Content. Re-edit the same web content and with/without any...

Unexpected error while installing Xuggler: Unable to install jar

legacy Troubleshooting

Issue Trying to install Xuggler as an external service results in an error similar to Error: An unexpected error occurred while installing Xuggler: Unable to install jar xuggle-xuggler-arch-x86_64-pc-linux-gnu.jar...

Error when attempting to connect to Sharepoint group site (non-root site)

legacy Troubleshooting

Issue When the Sharepoint connector is configured to connect to a non-root Sharepoint site (i.e. https://testsite.sharepoint.com/sites/groupsite), the user sees the following error in the UI as they browse documents from...

Synonym sets and Result Rankings entries are removed when the Elasticsearch index is removed

legacy Troubleshooting

Issue Synonym and Result Ranking entries are removed when the Elasticsearch index is removed. In the event that the index is removed Synonyms are missing even after performing a full reindex. Environment Liferay DXP 7.2...

Error when importing a Site with Style Book due to DuplicateStyleBookEntryKeyException

legacy Troubleshooting

Issue When we import a Site with a Style Book for the first time, the import finishes successfully. But if we make any changes to the page, then export the same Site and try to import again, the import fails due...

Theme Is Not Displayed on Pages and Styling Is Missing

legacy Troubleshooting

Issue Liferay's pages do not display correctly when accessing Liferay directly (i.e. not though a web server, such as Apache HTTP server) Environment Liferay DXP 7.X Liferay Portal 6.X Resolution...

DXP 7.3 FP2+ requires Liferay Connector to Solr 8 v4.0.1 to fix "BundleException: Could not resolve module: com.liferay.portal.search.solr8.impl _ Unresolved requirement" error

legacy Troubleshooting

Environment Liferay DXP 7.3 FP2+ Liferay Connector to Solr 8 v4.0.0 Symptom After installing Fix Pack 2 or higher on DXP 7.3 where the v4.0.0 version of the Solr 8 connector has been installed previously, the...

Why is some text formatting not being replaced when I select a different format?

legacy Troubleshooting

Issue After formatting text to Computer Code (or Cited Work, Error Message, Alert Message, or Info Message) I am not able to change the text format when selecting one of the other options such as normal or one of...

Unable to configure the Jenkins/CI to connect with gitlab: "Expecting a valid secret token"

legacy Troubleshooting

Issue There is an open issue introduced in the Jenkins's plugin: Gitlab Branch Source plugin since the 1.5.2 version affecting to the CI integration in Liferay Cloud. You can find this issue if you are trying to...

Multi option product details, SKU image is not displayed when the option is changed

legacy Troubleshooting

Issue Steps to reproduce: 1) Added channels and catalog in commerce section 2) Added Products in commerce section. Configure options for product as color and generated SKU. 3) Uploaded images in media tab of product...

Broken image icon when using background image editable tags in fragment

legacy Troubleshooting

Issue Using the following on a fragment to include an editable image tag as a background image as per documentation results in a broken image icon at the top left of the fragment: <lfr-editable id="unique-id"...

Cross domain pages are accessible in DXP 7.2

legacy Troubleshooting

Issue After creating two websites of different domains user is able to access the pages of other domains as well Expected results: www.sitea.com/web/site-a/page1 → Page 1 of site A should accessible with site A domain....

404 Not found error when managing a site from a localized virtual host if the referrer site does not support the same languages

legacy Troubleshooting

Issue When navigating from a site with some language configured to other site that don't support that language, a 404 error is shown. Create a site "Site-us" and set English as the default language. Remove...

Web content display won't appear when viewing a page template after selecting web content

legacy Troubleshooting

Issue Steps to reproduce Create a page template Foo Go to Foo preview do edit Add a web content display portlet to the page template Go to + -> Configuration on the web content display portlet Choose one web content...

Filter by Field is not working properly on Global Site page Template

legacy Troubleshooting

Issue The blank popup shows whenever 'Filter by Field' is checked when configuring Asset Publisher on the Global Site Page Template. Steps to reproduce: 1. Extract Vanilla Liferay 7.2 and install Fix Pack 4. 2. Go...

The LAR file could not be imported because it requires page templates or site templates

legacy Troubleshooting

Issue "The LAR file could not be imported because it requires page templates or site templates" error message apprears when the user is importing pages from different Liferay systems. Environment DXP 7.0 or higher...

Repeatable web content structure items causes error and block publishing

legacy Troubleshooting

Issue Steps to Reproduce: 1) Take Liferay 7.1 and install fix-pack dxp-14. 2) Connect with MySQL 5.7 3) Create a structure with two text fields a) Add one text field 1 - make it repeatable b) Add another...

unsupported symbol error after migration with geolocation as field name

legacy Troubleshooting

Issue The word "geolocation" is not a reserved word in Liferay Portal 6.2 but in DXP it is. If a field name at Liferay Portal 6.2 is "geolocation", after the upgrade to DPX it could generated an Elasticsearch error...

Custom context path is not working

legacy Troubleshooting

Issue After changing, the root context path to custom context the commerce components and system settings taking more time to load. Steps to reproduce: 1. Start Liferay with Commerce installed. 2. Change the ROOT...

While using Azure B2C a SAML error occurs when getting a parameter with whitespaces

legacy Troubleshooting

Issue When SAML module is configured and integrated with an Azure B2C and we need to map a parameter to a Liferay parameter, a problem might occur due to a whitespace: <saml:Attribute FriendlyName="Given...

Variant selector of Product Detail Portlet

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.1 FP-16 2. Create a Speedwell Site 3. Edit one of the Products 4. Add an Option that has at least two values 5. Go to Images for this product and upload two...

Exception while selecting Grouped tab in Grouped Products

legacy Troubleshooting

Issue FileNotFoundException error is occurring while selecting Grouped Tab. Steps to reproduce: 1. Click on Control Panel -> Commerce -> Products 2. Click on "+" button and select grouped. 3. Navigate to Grouped...

I cannot create new Virtual Instance with error Screen name must not be null

legacy Troubleshooting

Issue When I try to create a new Virtual Instance, the portal displays the error "Your request failed to complete". The portal log shows the following error: ERROR [default...

Unable to create Liferay Module Project Fragment in LDS

legacy Troubleshooting

Issue When trying to create a Liferay Module Project Fragment it will ask to set valid Liferay portal runtime as follows: Please set a valid liferay portal runtime, you can initBundle or modify...

Content from Private Pages is not shown in the search results

legacy Troubleshooting

Issue Private pages' content does not appear in the search results Environment DXP 7.2+ Resolution The issue has been resolved by LPS-151303 and LPS-161366, you can update to the following patch levels: DXP 7.2: SP9...

The Live site displays web content that has been changed on the Staging site

legacy Troubleshooting

Issue The modifications are visible in the live environment instead of just the staging environment after publishing the web content with changes. Reproduction Steps: Enable local live staging Create a Web Content...

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