Site Search - Liferay Learn

Build Failure Due to Duplicate Client Extension ID

Issue When attempting to build the Liferay project, the build fails with the following error message: > Task :client-extensions:liferay-sample-custom-element-1:validateClientExtensionIds FAILED FAILURE: Build...

Price does not update when using Product Detail Template

legacy Troubleshooting

Issue The Product Details Portlet shows the wrong product price when a Product Detail Template is configured as its application display. Environment 2024.Q2 Resolution If the getPrice() method is used in the template, this is...

Elasticsearch Sidecar "com.liferay.petra.process.ProcessException: Unable to load modified classes" with Java 17

legacy Troubleshooting

Issue I am running Liferay on JBoss EAP 7.4.18.GA and I want to upgrade from Java 11 to Java 17. The following error is output when I try to start my Liferay bundle. 2024-09-02 07:42:01.518 WARN...

"WFLYDM0145: The resource 'security-realm' is unsupported since Java 14"

legacy Troubleshooting

Issue I am running Liferay on JBoss EAP 7.4.18.GA and I want to upgrade from Java 11 to Java 17. The following error is output when I try to start my Liferay bundle. "WFLYDM0145: The resource 'security-realm' is...

All Headless API calls return 404 errors

legacy Troubleshooting

Issue When going to Control Panel > Applications > Process Builder and opening one of our existing workflows to edit it opens the edit screen but cannot load the definition. The following errors occur in the logs...

Some content data is not getting saved after publishing an article

legacy Troubleshooting

Issue When I input content data into my web content structure, the content data is not saved after I publish the article. Environment Liferay Quarterly Release Resolution This is a known issue in Liferay and is...

Search results are showing unexpected visual changes when rendering Object items

legacy Troubleshooting

Issue When searching for Objects on a search page, there are some unexpected visual changes in the result. Environment Quarterly Releases Resolution Please verify that whether there are any HTML in the description of the...

Observing Solr Error - 'multiple values encountered for non multiValued field'

legacy Troubleshooting

Issue We have encountered an issue indexing journal articles while utilizing structures and templates for adding/modifying web content with repeatable fields, and we suspect that the repeatable field data may be...

Guide to Resolving default Language Assignment in Web Content Structures

legacy Troubleshooting

Issue When creating web content, the default language you have configured for the site should appear as the enabled language for the new content. If a different language appears as the default, the...

Native OS memory, allocated to JVM threads, does not get released completely

legacy Troubleshooting

Issue The memory used by the Liferay Docker container slowly, but steadily increases, until either the pod goes out-of-memory, or the pod alerts trigger a kill of the pod. Environment Liferay Quarterly releases...

A discount applied to Products does not work if there is an eligible discount for Specific Account Groups

legacy Troubleshooting

Issue We created a 50% discount (A) with eligibility for certain Specific Account Groups. Then we created another discount (B) of 55% applied to some specific Products, setting it to All Accounts (which should...

Page URL break with long text (414 URI Too Long)

legacy Troubleshooting

Issue The page URL is breaking and giving 414 URI too long errors. Steps to reproduce: Navigate to Control Panel> Instance Settings> Localization > Language> select required locales Now, click on 'Locale Prepend...

Storage details are not available in plans and usage page

legacy Troubleshooting

Issue When we try to check storage usage for the Cloud project under Plans and Usage, we do not receive any information in the storage section. Environment PaaS, SaaS Resolution Storage use details are not...

Group Memberships are being removed after signing in via SAML after upgrading to 2024.Q2 from 2023.Q4

legacy Troubleshooting

Issue We have observed that some users's existing group memberships are missing after they login via SAML(Okta). Environment Quarterly Release 2024.Q2 Resolution This is due to the change reported in these articles:...

The account email address is set to null

legacy Troubleshooting

Issue When updating a custom field at the account entry, the account email address is set to null Steps to reproduce: Create a new Account, “Account”. Attach an e-mail address “abc@liferay.com” to the account entry...

Error during file indexing: ClassNotFoundException: org.bouncycastle.asn1.ASN1Encodable

legacy Troubleshooting

Issue When indexing files, the process fails (terminates abruptly) and the following information is printed in the logs: org.bouncycastle.asn1.ASN1Encodable cannot be found by...

Content Pages and Fragments are not getting indexed after Saving

legacy Troubleshooting

Issue We are using Remote Elasticsearch, and noticed that it does not index content page or fragment on save Once we add or update a HTML fragment on a content page, the page will not be returned, when searching...

Document and Media Storage Breakdown on cloud shell

legacy Troubleshooting

Issue There is an issue with the breakdown of document_library storage. In certain cases, document media occupies a larger amount of space, causing the cloud shell to become unresponsive and consume excessive CPU...

Language Keys are processed as Literal Text in custom MVC Portlets

legacy Troubleshooting

Issue When creating a MVC Portlet that leverages language keys, language key output is presenting as the literal text, rather than the key value For example: Language key in view.jsp: <b><liferay-ui:message...

Vulnerability: Robots.txt file must not be accessed and should be blocked

legacy Troubleshooting

Issue Encountered a vulnerability issue with the robots.txt file and the vulnerability test suggests preventing the robots.txt file from being accessed. Environment Liferay DXP 7.3 Liferay DXP 7.4...

Calling UserImporter in com.liferay.portal.security.exportimport.api throws unsatisfied references error.

legacy Troubleshooting

Issue On 7.3 we are using this class to Import users from a SamlProvider: com.liferay.portal.security.exportimport.UserImporter.importUser(long companyId, String emailAddress, String screenName) We call the service by...

Error "Portlet is temporarily unavailable" appears for Category Facet widget

legacy Troubleshooting

Issue When an invalid ID is passed as the value of the category field in the URL, all the widget shows the error "Portlet is temporarily unavailable". As a result, all the widgets should show the message "No...

Not able to paste image directly into the CKEditor (Web content)

legacy Troubleshooting

Issue Not able to directly paste the image in CKEditor (Webcontent). Steps to Reproduce: 1. Start Liferay Quarterly Release 2023.q4.4. 2. Navigate to Product Menu > Web Content > Click 'New Button' and then...

Facing UI error in the AI creator when adding the API key

legacy Troubleshooting

Issue AI creator is not working; it is showing the UI error when adding the API key to the Liferay instance. Steps to reproduce: 1. Start the server. 2. Navigate to the Global Menu → Control Panel tab → Instance...

Builds fail due to org.jenkinsci.plugins.github_branch_source.ApiRateLimitChecker$RateLimitCheckerAdapter checkRateLimit

legacy Troubleshooting

Issue Jenkins is failing while creating the DXP cloud build and the following errors are observed: ERROR: org.jenkinsci.plugins.github_branch_source.ApiRateLimitChecker$RateLimitCheckerAdapter...

SSL errors when configuring a private repository in Liferay PaaS

legacy Troubleshooting

Issue You are using a private repository and while trying to configure it for the CI service you notice the webhook is not automatically created Also the following logs are shown in the INFRA environment Aug 13...

Is it possible to search web content using wildcards or a 'contains' clause?

legacy Troubleshooting

Issue Entering keywords in the search bar can only search for the Web Content at the beginning of the keyword. For example, if there’s a web content named “Text_name”, the users can find the web content typing “text”...

No Documents are returned when using a Filter through Headless API

legacy Troubleshooting

Issue I am able to retrieve documents using the Headless API successfully if no Filters are specified. However, when using a Filter, no results are returned. This might happen when working with endpoints like...

ElasticsearchStatusException: Action/metadata line [1] contains an unknown parameter [_type]

legacy Troubleshooting

Issue When upgrading our Cloud Stack, we have found a problem with the Search Service. The following error is shown in the logs: Caused by: java.lang.RuntimeException: ElasticsearchStatusException[Elasticsearch...

HTTP Security Headers Missing on 404 pages

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While adding the below security headers in nginx.conf file...

Remove the Site Name and Portal Name from the Browser Title

legacy Troubleshooting

Issue While hovering the mouse on a browser tab of any page, it displays the "Page Name - Site Name - Portal Name". How to remove the Portal Name part from it? Environment Liferay DXP 7.4 Resolution Create the...

DefaultValue in structures with repeatable fields are incorrect

legacy Troubleshooting

Issue Default values in structure with repeatable field don't work as expected. After creating an exporting a structure with a repeatable field, the default value is empty, despite being defined in the...

module java.base does not "opens java.lang" error in buildService using Java 21

legacy Troubleshooting

Issue The following exception is thrown when trying to build a service with Service Builder: Failed to initialize ClearThreadLocalUtil java.lang.ExceptionInInitializerError at...

ORA-00972: IDENTIFIER IS TOO LONG

legacy Troubleshooting

Issue When using Oracle 19c as the database, setting the compatible version to 12.1.0.2 or lower can lead to errors under certain circumstances, such as when publishing an object that has relationships...

When using Liferay Objects, the pages are inaccessible when viewed from the ellipses menu

legacy Troubleshooting

Issue When using Liferay Obejcts with enough Objects to where the ellipses menu is necessary (7 pages), the pages shown when clicking on the ellipses are inaccessible. The pages are only accessible if they are...

Web Content with Multi-Select List Fails to Save Values

legacy Troubleshooting

Issue After creating a structure, the multi-select field does not save more than one option. The list in my web content doesn't save if one of the values has a comma in the option. Environment Liferay DXP...

How to resolve "At most 15 SSL certificate(s)...can be specified" errors when adding many custom SSL certificates in Liferay Cloud

legacy Troubleshooting

Issue When attempting to add a new custom SSL certificate to our load balancer, the certificate is not updating even though we see on this Custom Domains page that we can add 50 custom domains In the logs, we see...

Unable to Cancel Shutdown Event

legacy Troubleshooting

Issue After scheduling a shutdown event, and trying to cancel it, you see an error: "Error:Text verification failed." When trying to cancel a shutdown event, I'm prompted to input a CAPTCHA, but there is...

WorkFlow Task Timer Does Not Send Notifications

legacy Troubleshooting

Issue Kaleo Task does not execute a timer with a Groovy type action. After setting a notification in a Workflow Task Timer, the message is not printed in the log. Timer notification is not sent when the...

The portal is not reindexing because the following error: "HTTP/1.1 413 Request Entity Too Large"

legacy Troubleshooting

Issue When attempting to reindex the portal, the process fails, and the following messages are displayed in the logs: May 29 12:46:07.767 build-3886 liferay[liferay-5655d97f59-99cjk] [dxp] ERROR...

Search Results