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Dispatch Trigger Error: No DispatchTrigger Exists with Primary Key XXXXX

Issue We are encountering an error related to Liferay's dispatch framework, where the system is attempting to process a non-existent dispatch trigger. The error message is as follows: ERROR...

"Error: Your Request failed to complete" sporadically populates within the UI

legacy Troubleshooting

Issue After upgrading to version 7.4u41, we've encountered a sporadic error message that appears within the UI. Error: Your Request failed to complete This issue manifests on various pages during the loading...

Web Content Style references to Document Library are not processed with Staging enabled

legacy Troubleshooting

Issue Web Content style references to Document Library, on environments with Staging enabled, may not display correctly for logged-out users. However, the references are visible for users logged in with access to...

Liferay PaaS - Builds are triggered from multiple branches when pushing one branch

legacy Troubleshooting

Issue In Jenkins, we are seeing how builds are triggered from multiple branches when there is a single push to one branch. This seems related to branch indexing and Jenkins multibranch pipeline. What can we do to...

A/B Testing - When will the data show up?

legacy Troubleshooting

Issue We have an A/B test ongoing. We did an automated browser test (Cypress UI with multiple different browsers) to simulate end users and the data did not show there right away or even the same day? At which time of...

Liferay Throws java.lang.ClassCastException: class org.apache.xerces.parsers on Login

legacy Troubleshooting

Issue Liferay throws a ClassCastException after upgrading, the upgrade logs show no errors. Liferay throws an error after non-graceful shutdown ERROR [http-nio-8080-exec-8][AutoLoginFilter:247] Current URL...

Is Liferay DXP affected by CVE-2024-38286?

legacy Troubleshooting

Issue Is Liferay DXP affected by CVE-2024-38286? CVE-2024-38286 is an Apache Tomcat vulnerability wherein Apache Tomcat, under certain configurations on any platform, allows an attacker to cause an OutOfMemoryError by...

Custom portlet renders the language resources as the key

legacy Troubleshooting

Issue Custom portlet renders the language resources as the key. What should we change in our code to render the language correctly? Environment Liferay DXP 2024.Q2 Quarterly Release Resolution There’s a workaround...

(Cloud) Spring Boot Client Extension fails with [invalid_token_response] An error occurred while attempting to retrieve the OAuth 2.0

legacy Troubleshooting

Issue We have a Spring Boot extension client that interacts with the Liferay APIs and that makes the OAuth2 challenge via OAuth2AccessToken oAuth2AccessToken =...

Error 404 when trying to access Web Content & Document Media using a domain name

legacy Troubleshooting

Issue Error 404 when trying to access Web Content & Document Media using a domain name over the machine IP for the Liferay instance. Environment Windows Server 2019 using IIS Web Server Liferay...

Asset Publisher's filter to structures doesn't work

legacy Troubleshooting

Issue When we try to filter to certain structures of web contents in the Asset Publisher's Source - Asset type configuration, we get the wrong web contents listed We expect the structures displayed in the...

Dynamic Data List Template

legacy Troubleshooting

Issue Users are unable to edit the Dynamic Data List Template in DXP 7.4 since the dynamic data List template editor is not visible Environment Liferay DXP 7.4 [all versions] Quarterly Release Resolution Users need...

Password for LDAP and Liferay users should not expire

legacy Troubleshooting

Issue After integrating Liferay with the LDAP server for users, the passwords for the users are expiring after some time and are required to be reset again. Is there any way for the passwords to never...

Users are not able to see the tasks under the 'My Workflow Tasks' menu

legacy Troubleshooting

Issue Users are unable to see the tasks under the 'My Workflow Tasks' menu after a workflow has been assigned to them for approval and the following errors related to elastic search and Kaleo instance token...

Issue while adding, publishing and deleting the objects

legacy Troubleshooting

Issue Unable to add, publish, and delete the objects in Liferay. Below are the observed errors: 1. Uncaught (in promise) SyntaxError: Unexpected token '<', "<HTML><HEA"... is not valid JSON. 2. Failed to load...

Infinite redirects when a user logs in for the first time in a site with a custom theme

legacy Troubleshooting

Issue When a user logs in for the first time in a site with a custom theme applied, an infinite set of redirections happens and the following warning message appears in logs: [code_jsp:161] {code="500", msg="",...

Workflow Revision History does not display version dates or allow previews

legacy Troubleshooting

Issue In 7.4 Q4.0 release, when reviewing the Revision History of a workflow, we are not able to Preview or see the Version Date for a Workflow. Environment 2023.Q4 Resolution Request a hotfix containing LPD-30650 ...

CVE-2022-22950

legacy Troubleshooting

Issue We would like to determine whether Liferay is vulnerable to CVE-2022-22950. The CVE claims that in Spring Framework versions 5.3.0 - 5.3.16 and older unsupported versions, it is possible for a user to provide a...

Export Analytics DXP Entities is missing and is replaced by export-analytics-dxp-entities

legacy Troubleshooting

Issue We've observed that when accessing the Job Scheduler, the property 'Export Analytics DXP Entities', is missing. We see that 'export-analytics-dxp-entities' is available. Is 'export-analytics-dxp-entities'...

[T003] Open redirect in /c/document_library/find_folder with DNS rebinding vulnerability

legacy Troubleshooting

Issue Medium threat found during the performance testing: [T003] Open redirect in /c/document_library/find_folder with DNS rebinding Environment Liferay Quarterly release Resolution The reported concern has been...

How to handle "Connection Closed" Error with BLOB Type in Oracle DB?

Troubleshooting

Issue A "Connection closed" error occurs when handling BLOB type columns in Oracle databases using the getBinaryStream() method in Java, a known issue when attempting to read BLOB data in chunks after the...

Configured Highlighted Structures are not displayed

legacy Troubleshooting

Issue After configured Highlighted Structures in 2024.Q1, they are not displayed in Web Content Administration. Environment Quarterly Releases: 2024.Q1 Resolution This feature is under a Release Feature Flag in...

User is unable to login after enabling ModSecurity

legacy Troubleshooting

Issue After enabling ModSecurity, below error message is printing in the webserver log file, and due to this user is unable to log in: ModSecurity: Access denied with code 403 (phase 2). Matched "Operator `StrEq'...

Data Providers don't work on Liferay SaaS

legacy Troubleshooting

Issue We created and configured a Data Provider for Forms. When we fill out the form, the Data Provider does not show any data. Environment Liferay SaaS Resolution This is a known issue, fixed by LPD-37074....

Failed to create query: [nested] nested object under path [ddmFieldArray] is not of nested type

legacy Troubleshooting

Issue When Liferay starts up and the user tries to fetch the home page where images are uploaded, the below errors are shown in the Liferay logs:...

CVE-2023-52428

legacy Troubleshooting

Issue We would like to determine whether Liferay is vulnerable to CVE-2023-52428. Environment DXP 7.4, 2023.Q4 Resolution Contact Customer Support to request a hotfix containing LPE-18064. Additional Information...

Fragment Links point to Staging from the Live site

legacy Troubleshooting

Issue After publication, some of the buttons mapped directly to pages in my site are pointing to Staging instead of the Live site. Clicking on these links prompts users to log in to the Staging site. The links...

Staging publication fails with a duplicate entry on LayoutSEOEntry error

legacy Troubleshooting

Issue Staging publication is failing in my environment with the following UI error: An unexpected error occurred with the publish process. Please check your portal and publishing configuration. The...

Using an Editor Config Contributor Client Extension in web contents

legacy Troubleshooting

Issue Apply a config contributor using a client extension to CKEditor in web content following the official documentation or the provided example does not show any changes in the web content editor....

Language Key Import Issue

legacy Troubleshooting

Issue When exporting a language key from one instance and then import it to another instance, the translated sentence appears incomplete. Steps to reproduce: 1. Start the server.(Let's say-Instance 1) 2. Navigate...

Price range facet is getting rearranged when blueprint is applied

legacy Troubleshooting

Issue The price range facet is getting rearranged (not in ascending order) when the blueprint is applied. Steps to reproduce: 1. Start the server. 2. Navigate to Application Menu > Control Panel > Sites. 3. Click...

When using blade under Windows, I get 'Failed to find Java VM' error

legacy Troubleshooting

Issue Using any blade command, as blade version shows 'Failed to find Java VM' error Environment Microsoft Windows. Resolution This behavior can be related to updating the JVM after a blade installation. In this...

Locked out of Liferay Portal after enabling OpenSSO

legacy Troubleshooting

Issue I enabled OpenSSO on my Liferay portal and now I cannot login to the portal. Is there a way that I can disable OpenSSO to log back into the portal? Environment Liferay Quarterly Release Resolution Access the...

Issue with the custom friendly url of blogs

legacy Troubleshooting

Issue The custom-friendly URL of the blog gets changed when it is published to Live from Staging. Steps to reproduce: 1. Connect the Mysql or any database with Liferay DXP 7.1 fix-pack-dxp-15-7110. 2. Once...

When changing the User's "Language" and "Prefix" selection to another set, each selection needs to be done individually

legacy Troubleshooting

Issue We've observed an undesirable behavior when editing a User's preferred "Language" and "Prefix" selection. When editing/changing a User's "Language" and "Prefix" existing selection, each selection needs to be...

Hebrew(Israel) is replaced with English(United States) in Localization Settings

legacy Troubleshooting

Issue When I add Hebrew(Israel) from the Available List to the Current List in the Localization settings, it is replaced with English(United States) in the Current Language List. Environment Liferay 2024Q2 with...

Workflow review has no edit option for Object entries

legacy Troubleshooting

Issue When reviewing an Object entry that was submitted to review, there’s no option to edit, whereas when doing the same for a Web Content article, there’s an option to edit it before approving the...

jUnit throws exception

legacy Troubleshooting

Issue We are encountering issues with jUnit and Liferay Spring MVC portlet. We have SubscriptionUtilTest class and when trying to run it by right click and run as "Junit" then throws error as...

Error trace related to Elasticsearch index_not_found_exception during the upgrade step KaleoDefinitionVersionUpgradeProcess#_upgradeKaleoDefinitionVersion

legacy Troubleshooting

Issue We are upgrading from 7.0 to quarterly release 2023.Q4.8 During the upgrade step KaleoDefinitionVersionUpgradeProcess#_upgradeKaleoDefinitionVersion we are encountering an error trace related to Elasticsearch....

Form is not sending automatic reply emails

legacy Troubleshooting

Issue Our form is not sending automatic reply emails. The following error is present in the console logs "Unable to send message: Authentication unsuccessful, user password has expired." Environment Liferay...

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