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Unable to open the notification of the deleted user

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Configuration > Workflow and apply the 'single approver' workflow on 'Content Pages'. 3. Create a new user by navigating to the Users &...

Caused by: java.sql.SQLException: Protocol violation

legacy Troubleshooting

Issue The Protocol violation error is observed while trying to perform any publish action Caused by: java.sql.SQLException: Protocol violation: [ 101, ] at...

A build to update the patching tool is stuck and failed

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue A build to install the patching tool in Liferay...

JAWS Screen Reader is announcing state and navigation of Menu items incorrectly

legacy Troubleshooting

Issue The JAWS screen reader does not announce whether a Menu item is expanded or collapsed Environment Liferay DXP 7.4 Resolution This resolution requires customization and should only be implemented at the...

Unable to publish the web content with huge data

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Web Content under Content & Data. 3. Go to structure and add three 'Rich Text' fields with repeatable. Click Save. 4. Create web content with the...

Wrong Apache Commons Lang3 library version added to module manifest

legacy Troubleshooting

Issue We have a service builder module that uses Apache Commons Lang3. Our Liferay version uses Apache Commons Lang3 version 3.11. In our module, we have defined the dependency as follows inside the build.gradle:...

Issue with Rating functionality

legacy Troubleshooting

Issue Steps to reproduce: 1. Navigate to Configuration-> Settings-> Social-> Ratings and change the Web Content type to Like with the help of the dropdown and save it. 2. Navigate to Design-> Widget Templates-> Create...

Is Form fields and pages are limited?

legacy Troubleshooting

Issue We tried to create a Form with 50 fields and 9 pages but we could not save it. Environment Liferay DXP 7.4 Resolution This is limited but if this limit is not enough it can be raised even a higher...

Video and audio files cannot be played and generate thumbnail on Linux/Unix based OS with Xuggler enabled

legacy Troubleshooting

Issue Xuggler is enabled to play video and audio files. When running on a Linux/Unix-based system, the audio and video files are displayed without any thumbnail and cannot be played. They do not start when...

'getRealUserId is not a function' when upgrading to 7.3 u6+

legacy Troubleshooting

Issue When upgrading to 7.3 update 6+, some undesired behaviors occur and the console log shows the following error: Uncaught TypeError: themeDisplay.getRealUserId is not a function Environment Liferay DXP 7.3 Update...

AWS S3: does Liferay support the x-amz-server-side-encryption header with server side encryption?

legacy Troubleshooting

Issue I am using an S3 bucket as the store for our Documents and Media I have configured it with a Service Control Policy that requires encryption and the presence of the x-amz-server-side-encryption header, something like...

Getting error "Please enter valid content" when saving/updating a workflow

legacy Troubleshooting

Issue I cannot save a workflow, I get error "Please enter valid content", possibly because there is something wrong in the workflow xml syntax. How can I get more specific information about what could be wrong the workflow...

SSL Certification isn't provided by Let's Encrypt, even though it is set up correctly

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Let's encrypt isn't providing SSL certification to my...

Guest users are not redirected to Private Pages after logging in

legacy Troubleshooting

Issue When navigating to a private page as a guest user, the user does not get redirected to the private page they were attempting to access after logging in. Environment DXP 7.4 Resolution Log in as an administrator and...

Emojis are sanitized into Chinese characters

legacy Troubleshooting

Issue Emojis are being sanitized when AntiSamy is enabled. A warning is thrown in the logs where the character codes are matching the previously written emoji: Could not execute JDBC batch update The emoji is...

SAML IDP is unable to initiate SLO

legacy Troubleshooting

Issue SAML Identity Provider is unable to initiate Single Log Out Notes 1. Set the different virtual hosts as below as an example 127.0.0.1www.bbb.com (For IDP) 127.0.0.1www.sp.com (For SP) 2. Using thetest...

Content Page changes are propagated when created using a Template

legacy Troubleshooting

Issue Changes to Content Pages are automatically propagated when created using a Content Page Template. This conflicts with the intended behavior where edits made to Content Pages should not be propagated. Environment DXP 7.3...

Removing View Permission for Guest Users on a Newly Created Site Causes 404 Error

legacy Troubleshooting

Issue Removing View permission for guest users on a newly created site on DXP 7.4 U29 causes the page to thrown an error even if the following page on the list has this permission enabled. The expected...

Changes to preferences in one breadcrumb portlet are replicated in the other breadcrumb portlets

legacy Troubleshooting

Issue I added the breadcrumb portlet on two widget pages. When I change a preference for a portlet on one page, the same settings are replicated in the portlet on the second page. Environment Liferay DXP 7.2...

Thumbnails of documents and images are not being displayed

legacy Troubleshooting

Issue We set up our Amazon S3 repository and then noticed that the document and image thumbnails are not showing up. Environment Liferay DXP 7.4 Resolution Please review our documentation Setup Liferay’s document...

The alt attribute of an image fragment is set to the image title instead of the description

legacy Troubleshooting

Issue When mapping a Documents and Media image to an image fragment, the alt attribute is set with the title of the image instead of the description. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Update...

Elasticsearch error: This is not an HTTP port

legacy Troubleshooting

Issue When configuring a remote Elasticsearch server the Search > Connections screen shows the error java.lang.RuntimeException: error while performing request. The logs show the message: Not a valid...

Why are Fragments still marked as used in the Home page(Draft) even though it was removed?

legacy Troubleshooting

Issue When a test fragment is created and then removed from the page, it is still marked as being used on a draft of a page. When I go to "View Usages" of the created Fragment, the Home page(Draft) under Fragment...

Banner Slider restarts navigation after image selection

legacy Troubleshooting

Issue After uploading an image to a Banner Slider Fragment, the Banner Slider restarts the navigation to the first position. Environment Liferay DXP 7.3.X Resolution Please request a Hotfix with LPS-163496 to...

Slider restarts navigation after image selection

legacy Troubleshooting

Issue After uploading an image to a Slider Fragment, the Slider restarts the navigation to the first position. Environment Liferay DXP 7.3.X Resolution Please request a Hotfix with LPS-161282 to resolve the...

Cannot publish from Staging to Live from non-master nodes

legacy Troubleshooting

Issue When performing a Staging publication from a cluster node that is not the master, the publish operation is not executed and an exception is written to the log file: 2022-08-11 22:15:28.704 ERROR [[ACTIVE]...

Pagination works until a certain page but not for the remaining pages

legacy Troubleshooting

Issue Users are not displayed properly with delta value 5 Steps to reproduce : 1) Created 200 and more users 2) Set 'Delta' value '5' Observed Behavior: No page is displayed if the user clicks '....' and then...

Exceptions when executing script in custom workflows

legacy Troubleshooting

Issue When for example, an email notification is being sent to a specific recipient through the label <scripted-recipient> as a result of an action in the workflow, an ScriptingException is thrown:...

Importing web content structures with fieldset fails

legacy Troubleshooting

Issue Import fails if a web content that contains fieldset in structure, is added in the LAR. Steps to Reproduce: Go to Content & Data --> Web Content --> Structures and create 3 structures like the following:...

When all pages are selected, a new page is not published to live

legacy Troubleshooting

Issue A new page is not published to live with all of the pages selected. Steps to reproduce: 1) Create a blank site with a widget page. 2) Enable local staging. 3) Go to the staging site page and click on Publish...

The pagination type is Simple

legacy Troubleshooting

Issue Regular pagination is the same as Simple pagination Step to reproduce: Add three web contents Add an Asset Publisher to a widget page Change the Asset Selection to dynamic Change the Number of Items to...

Records are not removed from samlspsession table if the user closes the browser instead of logging out

legacy Troubleshooting

Issue Records are not removed from `samlspsession` table if the user closes the browser instead of logging out. Steps to reproduce: 1. Setup two instances of Liferay to use SAML - one as IDP and one as SP....

"Authentication failed. Please enable browser cookies and try again." error prevents login operation

legacy Troubleshooting

Issue When I try to log in, the message Authentication failed. Please enable browser cookies and try again. is displayed and the operation is not successful. Environment Liferay DXP 7.0 Fix Pack 102+ Liferay DXP 7.1 Fix...

Publications can be enabled on a remote live site

legacy Troubleshooting

Issue Publication can be enabled in a remote-live-staging setup on the remote-live site. Steps to Reproduce Set up 2 separate bundles configure them for remote live staging On Staging Site, navigate to Global Menu...

Not able to remove row or column

legacy Troubleshooting

Issue Unable to remove a row or a column Step to reproduce: 1) Navigate to Forms 2) Add a Form 3) Add a grid field 4) Add three rows and columns 5) Try to remove a row or a column Expected Behavior: Users are able...

Limited amount of elements in Forms

legacy Troubleshooting

Issue We cannot create a form with over 28 elements, as when we attempt this scenario we are redirected back to the form list without any success and there is an error message is thrown in the logs. ...

Can't select a video for the video fragment

legacy Troubleshooting

Issue I have created a fragment where I should be able to embed videos, following the documentation When I try to select a video in that fragment, an error message says: Please enter a file with a valid...

The form exported data showing empty value for 'Select from list' field

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.0 2. Navigate to Content > Forms > Create a new data provider. 3. Data provider entries are: Name: Countries of the World URL:...

Error 500:INTERNAL_SERVER_ERROR, undefined is displayed

legacy Troubleshooting

Issue When using the fields Author, Modified Date, or Created Date as Default Sort in a View, an error message is displayed on the Object list view. Steps to Reproduce: 1) Navigate to Menu > Control Panel > Object...

Is the number of Form Fields are limited?

legacy Troubleshooting

Issue We have a form that contains 50 fields we have managed to add 24 fields across 9 pages. Now when we try to add the 25th and hit save, the page is loading and is taking us back to the list of forms....

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