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How to connect to API Rest using Digest Auth in 7.1

Issue It's not possible to accces to an endpoint in 7.1 when using Digest Auth using the same configuration as used in higher versions (for our example we'll use 7.3). For the reproduction steps we'll use: the same...

After upgrading from 7.2 to 7.3, Style Books throws IllegalArgumentException

legacy Troubleshooting

Issue After upgrading from 7.2 to 7.3, Style Books is inaccessible Steps to Reproduce: Launch a clean 7.2 DXP bundle Shut down the bundle once the portal appears in the browser Upgrade to 7.3 and launch the...

SQLRecoverableException

legacy Troubleshooting

Issue The server is down with the below exception java.sql.SQLRecoverableException. What will be the possible root cause which triggers this exception? 2021-10-12 10:25:54,807 SEVERE [Common.CommonUtils] (default...

7.2 to 7.3 upgrade fails with "Failed upgrade process for module com.liferay.asset.display.page.service"

legacy Troubleshooting

Issue The upgrade fails with an error message that includes the following line: ERROR [main][UpgradeStepRegistratorTracker:144] Failed upgrade process for module com.liferay.asset.display.page.service Environment DXP...

Bulk deployment state loop

legacy Troubleshooting

Issue When trying to deploy the modules in bulk, the modules got stuck in a start-stop loop. Environment Liferay DXP 7.2, 7.3 Resolution It's an already known issue LPS-139889 and will be fixed in the...

How to resolve a Jenkins "Failed to rotate logs" error when executing the Project Build Discarder

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In our -infra service's CI logging, we are seeing frequent...

After updating to DXP 7.2 FP dxp-13 the Spring portlets show an Unsatisfied dependency error

legacy Troubleshooting

Issue After updating to DXP 7.2 FP dxp-13 the Spring portlets show an Unsatisfied dependency error. The trace is: ERROR [fileinstall-directory-watcher][ContextLoader:350] Context initialization failed...

Unresolved requirements using a class from util-java in custom development

legacy Troubleshooting

Issue Trying to use a class from /util-java, such as com.liferay.util.Normalizer, in a custom development by adding to build.gradle the dependency compileOnly group: "com.liferay.portal", name:...

How can I resolve "Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" errors?

legacy Troubleshooting

Issue I am seeing the following error in my clustered environment: com.liferay.portal.kernel.messaging.MessageListenerException: java.lang.IllegalStateException: Unable to get portal cache manager...

Are directories "document_preview" and "document_thumbnail" strictly necessary to upgrade to DXP?

legacy Troubleshooting

Issue During the upgrade, there are usually many thumbnails and previews, which could significantly increase the duration of the upgrade. Environment Liferay DXP 7.0, 7.1, 7.2, 7.3 Resolution It's not necessary to...

Fetch forms through API in Liferay DXP 7.1 and above

legacy Troubleshooting

Issue I would like to fetch forms with the DDLRecordSetLocalServiceUtil.getRecordSets(groupId) API call, but it only returns DDL records and not any forms. Environment DXP 7.1 - DXP 7.3 Resolution Since DXP...

Session timeout problems in Azure related environments

legacy Troubleshooting

Issue OIDC and SAML2 connections with Azure-related services can experience session timeout related problems where the session expires before its intended lifetime. Environment Liferay DXP 7.2 Liferay DXP...

How do I disable the Trial license within a Liferay DXP image?

legacy Troubleshooting

Issue My Liferay Docker Image is giving a warning message that the Activation Key needs to be updated: ERROR [fileinstall-directory-watcher][LicenseManager:?] DXP Development license is expired We have noticed...

Liferay 6.2 upgrade stops at UpgradeDynamicDataMapping#upgradeXMLStorageAdapter step

legacy Troubleshooting

Issue The Liferay upgrade process hangs at one specific part for a longer period of time (several hours) com.liferay.dynamic.data.mapping.internal.upgrade.v1_0_0.UpgradeDynamicDataMapping#upgradeXMLStorageAdapter...

SSL protocol errors are observed in the browser while attempting to access Liferay at http://localhost:8080

legacy Troubleshooting

Issue This document will discuss some cases where SSL protocol errors are observed in the browser after opening the default address to the Liferay DXP instance (i.e., http://localhost:8080). This is especially true when...

Ext module is not deployed with the cloud deployment process

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The modules_ext style projects in workspace will...

Layout module upgrade fails with NoSuchGroupException when moving up to dxp-14 fix pack

legacy Troubleshooting

Issue After installing dxp-14 fix pack, start up fails due to the layout module upgrade failure. ERROR [main][UpgradeStepRegistratorTracker:184] Failed upgrade process for module com.liferay.layout.impl...

Empty string is considered as null in the parameter map

legacy Troubleshooting

Issue Is there any specific reason why the empty String in the parameter map is considered Null? Steps to Reproduce: Deploy the com.mycompany.my.icefaces.portlet. The portlet has a example <ace:datatable> with...

Special Characters are Escaped in Salesforce Chat

legacy Troubleshooting

Issue Special characters are escaped when using the Salesforce Snap-In Chat in Liferay. Environment Liferay DXP Resolution Since Salesforce Snap-In Chat is a third-party add on, and no core Liferay issue has been...

Accessing a Service Builder module from a Spring MVC portlet in Liferay DXP

legacy Troubleshooting

Issue When a Spring MVC portlet is trying to call a Service Builder service, there are java.lang.ClassCastExceptions in the logs. For example: ERROR [http-nio-8080-exec-5][DispatcherPortlet:428] Could not...

Known Issue: Adjusting Calendar Notification Template fields to be greater than 75 characters results in “Portlet is temporarily unavailable" and JDBCExceptionReporter errors

legacy Troubleshooting

Issue When attempting to edit the fields for a calendar email notification template (such as the "From Name" and "From Address" in the "Invite Email" template), if the combined values of the two fields are too long...

"Service "com.liferay.portal.kernel.cache.MultiVMPool" is unavailable" errors in the logs during startup

legacy Troubleshooting

Issue The following error can be seen in the logs multiple times during server startup ERROR [Start Level: Equinox Container: 30e307ea-2db2-001b-1b24-8fe7a9e210b3][ServiceProxyFactory:265] Service...

Startup errors after installing DXP 7.3 Fix Pack 2

legacy Troubleshooting

Issue After installing Fix pack 2, errors like the following are shown in the server boot log: 2021-07-02 08:21:57.763 ERROR...

A servlet matching the filter (servlet.init.private=false)(servlet.type=friendly-url) is unavailable

legacy Troubleshooting

Issue The following WARN message is obtained during the portal startup: 2020-02-07 09:02:43.401 WARN [http-nio-9090-exec-7][PortalImpl:6752] javax.servlet.ServletException: A servlet matching the filter...

Schedulers are not initialized as intended in a clustered environment

legacy Troubleshooting

Issue In a clustered environment if we restart the nodes at the same time for a deployment, schedulers and information can be lost. Environment Liferay DXP 7.3 Resolution The issue described above is...

NoClassDefFoundError when starting the nodes simultaneously

legacy Troubleshooting

Issue The following error is thrown when the nodes of the cluster are started simultaneously:...

Requires 3.0 opt-in when customizing Control Panel

legacy Troubleshooting

Issue When deploying a module that customizes Control Panel, the changes don't take effect and I get: java.lang.UnsupportedOperationException: Requires 3.0 opt-in. Environment Liferay DXP 7.2 Resolution The...

Error during Liferay startup after updating a config or cfg configuration file in the osgi/configs folder

legacy Troubleshooting

Issue After editing a config or configuration file in the osgi/configs folder, there are unexpected errors during the startup process, that can prevent Liferay from starting correctly The errors detected in 7.2 Fixpack...

Exported Page Template SAVES Custom Fragment Configurations / Imported Page Template IGNORES Custom Fragment Configurations

legacy Troubleshooting

Issue Steps to Reproduce: Create a custom fragment with any type of configuration. (I've tested with "dataType": "int" and "type": "text"). Alternatively you can import the attached zip that includes a custom fragment....

Performance of the JSLoaderModulesServlet

legacy Troubleshooting

Issue Steps to Reproduce: Start a server With a navigator, open the dev-tools and look at the network tab, and load the home. Refresh the home. Actual Results: js_loader_modules file is never cached. Size: X KB...

How to fix "Store is not available" exception when using Amazon S3 for Liferay DXP 7.2 Fix Pack 13?

legacy Troubleshooting

Issue When setting up or upgrading to Liferay DXP 7.2 Fix Pack 13, files in Documents and Media are not available and/or new files cannot be added and the below error occurs in the log: WARN...

Changes made to LDAP connection settings do not go into effect

legacy Troubleshooting

Issue Despite making changes to LDAP connection settings through Control Panel > Instance Settings > LDAP > Connection, those changes don't go into effect, and the default settings are used when connecting to the LDAP...

Failed upgrade process com.liferay.asset.display.page.internal.upgrade.v2_3_2.UpgradeAssetDisplayPageEntry

legacy Troubleshooting

Issue The following error is thrown while upgrading a DXP 7.3 instance:...

Obsolete CBC Ciphers (AES, ARIA, etc)

legacy Troubleshooting

Issue "Obsolete CBC Ciphers" warning message can appear during a security revision or in certain browsers. Environment Liferay DXP. Resolution The message points to a vulnerability related to the available cipher...

${processor.processMax()} error message with a blank page

legacy Troubleshooting

Issue Opening different pages and menus on DXP 7.2 and above could result in an empty page showing the ${processor.processMax()} error message The solution only applies if you use the...

FileImpl "Unable to extract text from" and other errors during document indexation related to TIKA library

legacy Troubleshooting

Issue If we execute a reindex of documents (DLFileEntry) we have several warnings and errors in the log file with the message "Unable to extract text from" and related to FileImpl and TikaException: Tried to allocate an...

Internal Server Error thrown due to orphan portlet

legacy Troubleshooting

Issue Steps to Reproduce 1) Create a theme with an embedded DM portlet (portletId = 20) in Liferay 6.2. 2) Deploy this theme. 3) Visit the page configured with that theme and check that the embedded DM portlet is...

Web Content Search shows all versions

legacy Troubleshooting

Issue Steps to reproduce: Create a web content Edit it a few times Search for it in the Web content search field Current behaviour: Every version of the web content is shown in the results Expected behaviour: Only the...

Performance issue: Liferay service getting restarted frequently

legacy Troubleshooting

Issue Liferay service gets restarted frequently [every day or so], and status logs show readiness and liveness probes failing and causing the service to restart. Environment liferay-dxp:7.2-4.0.3 Resolution There...

Upgrading to 7.3+ fails due to a table not complying with the requirements of an external plugin

legacy Troubleshooting

Issue The upgrade process to Liferay DXP 7.3+ failed with the following Caused by: Caused by: java.sql.SQLException: The table does not comply with the requirements by an external plugin. Environment Liferay DXP...

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