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OAuth2 Scopes list long text shifted over

Issue When viewing the OAuth 2 administration> Scopes page as a regular admin in a virtual instance, longer text and their checkboxes are shifted over. Environment 7.4 Resolution Update to 7.4 u53+ LPS-168507,...

Is it possible to edit a file using the Liferay service shell console?

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to edit a file using commands like...

Navigation showing wrong page hierarchy

legacy Troubleshooting

Issue After creating public and private pages in DXP 7.3 and then creating a Master Page Template Design and a Display Page Template Design with the private pages, you should be able to see private pages in the...

Liferay Learn (learn.liferay.com) is not loading properly or looks distorted

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay Learn (learn.liferay.com) is not loading properly and...

Login fields are greyed out in 7.4 after upgrade with dl.store.impl specified in 7.4 upgrade tool

legacy Troubleshooting

Issue After setting dl.store.impl= in portal-upgrade-ext.properties and using the upgrade tool to upgrade from 7.0 to 7.4, login fields are greyed out in 7.4. Environment 7.4 Resolution Double check your upgrade...

Filtering by date is not working in API explorer

legacy Troubleshooting

Issue Filtering by date is not working in API explorer. Results return no objects and there are errors in the log similar to: java.lang.UnsupportedOperationException: Unsupported method getColumn with field name...

Fragments with Accent or Special Characters in Title Fail to Export

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to export a fragment with a name...

Searched text is not highlighted while using Wiki under configuration in search portlet

legacy Troubleshooting

Issue While searching for a content of Wiki Portlet in search tool having only Wiki as Current configuration, searched text is not highlighted. Steps to reproduce: 1. Start Liferay DXP 7.4 U30. 2. Create a wiki...

Users see the message "Redirecting to your identity provider" before redirecting to OKTA login screen

legacy Troubleshooting

Issue The guest user observed the message "Redirecting to your identity provider" showed up before the OKTA user login screen showed up. The behavior just happened after upgrading the environment to 7.4 Update 56. We don't...

Problem when using moin.ai Chat Provider

legacy Troubleshooting

Issue We receive an Error after inserting Moin.ai Javascript on a clean page. Environment Liferay DXP 7.4 Resolution Currently, moin.ai is not a supported Chat Provider. Please find more information and...

Unable to import LAR files if the site has structures with fieldsets inside them

legacy Troubleshooting

Issue We are trying to import a LAR from one instance to another. We are noticing that if the LAR has structures which include fieldsets the following error is getting thrown while importing the LAR and the process is...

Patching tool fails

legacy Troubleshooting

Issue Patching tool commands fail with below error even when a new hotfix is placed inside patches folder: "The command has failed. Please see the log for details." Environment Liferay DXP 7.0 Liferay DXP 7.1...

Unexpected Search Behavior when Using Search Blueprint

legacy Troubleshooting

Issue Search facet widgets ignore the "Allow Empty Searches" option when used in conjunction with a Search Blueprint. When a search page is configured with Search Blueprint, search facets are being populated with...

An error "The content references a missing page" occurs when publishing a web content

legacy Troubleshooting

Issue An error "The content references a missing page" occurs when publishing a web content. I checked the content but I could not find any reference to invalid page. Environment Liferay DXP 7.3 Resolution The missing...

Resolve NPE / NullPointerException from FreeMarker template

legacy Troubleshooting

Issue The following error is observed repeatedly in the log: ERROR [default task-522][runtime:60] Error executing FreeMarker template FreeMarker template error: Java method...

Base Price is not reflecting in the UI while passing the 'price' parameters in the Headless API

legacy Troubleshooting

Issue While creating the product via a headless API and providing the SKUs field, the price is not updated. It's showing as 0. Steps to reproduce: 1. Start Liferay DXP 7.4 U54. 2. Navigate to Commerce > Options....

Blog view count is not increasing while selecting the specific page template

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay 7.3 SP3. 2. Create a new blog entry. 3. Deploy the blog on the page. 4. Now, create a new Display Page Template. By navigating to Design > Page Templates > Display Page...

Selecting more than 20 categories in the product filter gives the ElasticsearchStatusException

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to the Global Site > Categorization > Categories. 3. Create more than 20 categories. 4. Now, navigate to Products > Click on FILTERS. 5. Select all...

Error Duplicate entry '0-3-925637128-com_liferay_product_navigation_user_personal_bar_w'

legacy Troubleshooting

Issue The following error is being reported in the logs multiple times: ERROR [http-nio2-8080-exec-132][JDBCExceptionReporter:234] Duplicate entry...

Asset Publisher Does Not Display Content When Filtered by Dynamic Collection and Language Is Changed

legacy Troubleshooting

Issue When creating a dynamic collection in a specific language and using that collection as a filter in Asset Publisher, the page does not display the content when the language is changed to a language other...

If I I take away from the locales of a Site created from a Site Template, I cannot propagate my changes from the Site Template

legacy Troubleshooting

Issue When you create a Site based on a Site Template, change the default localization settings of a the created Site and take away from the available locales, further changes to the Site Template are not propagated...

After patching, all publications in flight are outdated.

legacy Troubleshooting

Issue After updating our fix pack level, all publications in flight are outdated. Steps to reproduce the issue: Add new Publication called "lmp_excel_upd" Update Web Content in that Publication "lmp_excel_upd" for...

The video preview is not generated for large videos when FFmpeg is enabled

legacy Troubleshooting

Issue The preview of a large video is not generated even when the FFmpeg video and audio converters are enabled. Environment Liferay DXP 7.4 Resolution Normally enabling FFmpeg audio and video converters is...

Web content with text longer than 10923 characters does not appear in the asset publisher

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....

All product option displayed

legacy Troubleshooting

Issue The Product Detail Widget is showing all options Steps to reproduce: 1) Make an option 'City' with four values and provide the names listed below. Delhi Mumbai Bangalore Pune 2) Create a product TEST 3) Add...

Error Duplicate entry '0-3-925637128-com_liferay_site_navigation_menu_web_portlet_SiteN'

legacy Troubleshooting

Issue The following error is being reported in the logs multiple times: ERROR [http-nio2-8080-exec-143][JDBCExceptionReporter:234] Duplicate entry...

I cannot publish Web content with E-mail type links

legacy Troubleshooting

Issue I cannot publish Web content after including an email-type link. The UI shows this error: Error: Your request failed to complete Environment Liferay DXP 7.4 U60 - U69 Resolution Please update to Liferay DXP...

ADA Compliance: JAWS Screen Reader announcement does not match actual key command.

legacy Troubleshooting

Issue When I activate the three dot menu control, the JAWS announcement is not matching the actual key command. JAWS reads “Press space to activate the menu”, however, pressing space bar does not activate the...

Logout function after disabling header

legacy Troubleshooting

Issue If we disable "Show Header" in Site Builder > Pages > Public/Private Pages settings > Look and Feel > Show Header, the user icon is not there. How should a user log out in this case? Environment 7.2 Resolution...

Tabs fragment fails to render with error "Unable to render content of fragment entry 0:Index: 1, Size: 1"

legacy Troubleshooting

Issue After adding a Tabs fragment to a page, the content page is broken and can no longer be edited. The portal logs show the following error: Unexpected error has occurred." and...

Error in assembling the CSS classes in the html generated by the Grid fragment

legacy Troubleshooting

Issue When assembling a grid using HTML fragments, Liferay generates two CSS classes "glued" in the HTML, which results in incorrect behavior of the grid. In Liferay DXP 7.4 equal or below Update 65 Environment...

Blog posts with images in Webp format cannot be published

legacy Troubleshooting

Issue When trying to publish blogs with images in .webp format, an error is displayed in the UI and the publication is not carried out. Environment Liferay DXP 7.3.X Liferay DXP 7.2.X Resolution Please request a...

Error when embedding videos on blog using TinyMCE

legacy Troubleshooting

Issue When trying to embed videos in blogs using TinyMCE, using the files present in documents and media, the video is not embedded, with a gray screen. Environment Liferay DXP 7.2.X Resolution Upgrade to Liferay...

Import .lar name display as 'Untitled' after successfully upload .lar from import section

legacy Troubleshooting

Issue LAR imports are all named 'Untitled' Steps to Reproduce: 1) Navigate to Menu > Publishing > Export 2) Export a LAR of the site 3) Go to Menu > Publishing > Import 4) Import the LAR of the site Expected...

The Liferay Server Cannot Start Up After Installing a Hotfix

legacy Troubleshooting

Issue The Liferay server cannot start up after installing the hotfix (For example, hotfix-8495). In a Tomcat server, the following error occurs: ERROR [main][PortalContextLoaderListener:114] java.lang.NullPointerException...

The 'Select All' checkbox does not appear properly under the Define Permissions tab

legacy Troubleshooting

Issue The 'Select All' checkbox does not appear properly under the Define Permissions tab. Steps to reproduce: 1) Navigate to Control Panel > Roles 2) Edit the 'Guest' role and navigate to the Define Permissions...

SystemEvent table might accumulate in size over time

legacy Troubleshooting

Issue You might encounter a behavior where your SystemEvent table has increased to a size which you deem troublesome. The SystemEvent table contains the deletion events of assets for Staging. These events can be...

How to protect against the vulnerabilities related to SnakeYaml in version 1.27

legacy Troubleshooting

Issue How can I mitigate vulnerability CVE-2022-38749, CVE-2022-38750, CVE-2022-38751 and CVE-2022-38752 regarding Liferay DXP? Environment Liferay Portal 6.2 EE Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2...

Content Display Widget does not properly display video

legacy Troubleshooting

Issue Unable to see the video after attaching it to the widget. Steps to reproduce: 1) Create a New Site 2) Create a blank page with the name: Video 3) Drop the Content Display widget. 4) Attach a video file to...

Double clicking the accent key in the template editor crashes the entire page

legacy Troubleshooting

Issue When accidentally double-clicking the accent key in the template editor using a browser with Windows, to try to write for example "á", the portal hangs and nothing can be done except exit the page....

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