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Troubleshooting Tools and Resources When you have an issue with your site, you need tools to diagnose and resolve technical issues quickly. Liferay Cloud provides you with tools and resources for...

Creating Thread and Heap Dumps When you are experiencing issues with your Liferay service's performance, you may need to take thread or heap dumps to help you or Liferay Cloud Support optimize your...

Liferay Cloud Platform Status The Liferay Cloud Platform is comprised of multiple systems. Users can view the status of Liferay Cloud Platform systems, incident history, and planned maintenance...

Reading Liferay Cloud Service Logs Environment logs are crucial for diagnosing and resolving technical issues in a project. Liferay Cloud provides a variety of environment logs that users can...

Self-Healing The self-healing functionality of Liferay Cloud detects if a service or application has become unresponsive and automatically initiates procedures to recover the unresponsive service....

Support Access Support Access is an optional setting that expedites troubleshooting by giving Liferay engineers direct access to a Liferay Cloud project environment. Liferay Cloud administrators...

Configuring Cross-Region Disaster Recovery Liferay Cloud provides two ways for customers to take advantage of the Disaster Recovery (DR) procedure in the case of major incidents: Automatic Disaster...

Disaster Recovery Overview Liferay Cloud offers two strategies for disaster recovery: Automatic and Cross-Region. Automatic Disaster Recovery Strategy Liferay Cloud performs automatic disaster...

Shell Access The command-line tools in Liferay Cloud contribute to the developer's workflow by delivering speed, control, traceability, scripting, and automation capabilities. Shell access makes it...

Troubleshooting Services Services are the core of a Liferay Cloud environment. This article covers troubleshooting techniques that can be used to investigate and address issues that may arise with...

Information Security and Liferay Cloud Liferay publishes its security practices, compliance information, and supporting documentation in the Liferay Trust Center. For additional details about...

Managing Secure Environment Variables with Secrets Secrets allow you to securely store variables for any environment within Liferay Cloud. Whereas any user with permission to view your Liferay...

Web Application Firewall Liferay Cloud 5.x.x Liferay Cloud includes a web application firewall called ModSecurity. It inspects requests sent to the web server against a predefined set of custom...

Tuning Security Settings Here are a list of best practices for tightening and maintaining your Liferay PaaS project's security, including networking practices, data security, and general security...

Using SSO with Liferay Cloud Customers may use their SAML 2.0 compliant single sign-on Identity Providers to authenticate users with the Liferay Cloud platform. Here is the process to enable this...

Deploying Microservice Client Extensions to Liferay PaaS In most cases, you can deploy client extensions with Liferay PaaS similarly to self-hosted instances. Deploy frontend, configuration, and...

Enabling Glowroot on PaaS Liferay DXP 2023.Q4+/Portal GA100+ Glowroot is included with Liferay in the /opt/liferay/glowroot folder. Glowroot stores profiling and transaction data on the...

Configuring Your Azure Repository Your Liferay Cloud onboarding email contains a link to a GitHub repository hosted in the dxpcloud organization. This repository is a template for a team's private...

Maintenance and Downtime Sometimes, big changes in the underlying infrastructure of a project may cause downtime. When planning for these changes, you can enable maintenance mode to redirect...

Default Provisioning for PaaS Environments Liferay PaaS provides preconfigured infrastructure templates to meet the varying needs of development, testing, and production environments. Liferay Cloud...

Optimizing Resources with Environment Auto-Pause The Cloud platform monitors environment activity to detect idle periods. During inactivity, it scales down non-production environments (i.e, UAT and...

Issue What is the best way to add a new certificate for the Cacerts file to trust the response of a consumed API in Liferay Cloud (PaaS)? Environment Liferay DXP 7.4+ Resolution To ensure your security settings survive a reboot, the best approach is to move the certificates out of...