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java.sql.SQLException: Incorrect string value and no Display Templates listed for the Breadcrumb widget

Issue On startup, the server will print errors similar to these: ERROR [main][JDBCExceptionReporter:234] Incorrect string value: '\xE5\x9F\xBA\xE6\x9C\xAC...' for column 'name' at row 1 WARN...

Reference tag in service builder service.xml is not allowing to have MBMessage reference

legacy Troubleshooting

Issue Creating service module with reference <reference entity="MBMessage" package-path="com.liferay.message.boards" /> in service.xml. gradle buildService fails with Exception in thread "main"...

Image not getting displayed in Interner Explorer 11 post upgrade from Liferay Portal 6.2 to Liferay DXP 7.1

legacy Troubleshooting

Issue Post upgrade from Liferay Portal 6.2 to Liferay DXP 7.1, the web content articles created using structure and template with an embedded image field will not display the respective image on IE 11 i.e....

Unable to change the configuration in Most Viewed Assets portlet

legacy Troubleshooting

Issue Changes made in the configurations of the Most Viewed Assets portlet by navigating Configuration -> Number of Items to Display -> given 1 as value and saved. But "You Request failed to complete" error...

Using singleton_name in tcp.xml, Liferay 7.2 (fix pack 1) TCPping cluster fails to start up

legacy Troubleshooting

Issue After installing fix pack 1 on our 7.2 TCPping cluster, the nodes fail to start up with numerous errors. It seems that Liferay cannot create JgroupsClusterChannels and singleton_name is not recognized: ERROR...

Different Browser Cache Behaviour on HTTPs Protocol in Google Chrome

legacy Troubleshooting

Issue Not all of the static requests are cached in Google Chrome, when you follow this documentation to set up HTTPs: Setting Up HTTPs on Tomcat Reproduction steps: Set up the portal as per attached...

No portlet bag for {id=0, companyId=0, portletId=xxxxx, roles=, active=true} reported during import process

legacy Troubleshooting

Issue When publishing from staging to live, or importing lar into a new site, the following error is reported: 11:09:48,470 ERROR [liferay/background_task-1][StagingServiceHttp:153]...

Redirection is not happening

legacy Troubleshooting

Issue After setting the below property with the following values in portal-ext.properties, redirection to the defined domain has not happened rather its showing warning messages. #...

Changing Site language while Site Template propagation is active is not possible

legacy Troubleshooting

Issue It is not possible to change the language of the Site made from a Site Template while propagation is enabled. Environment Liferay DXP 7.1 + Resolution You can change the language of a Site made from Site Template...

Unable to startup the server: NPE while loading configurations from database

legacy Troubleshooting

Issue The issue usually comes with Oracle database and having a null dictionary in the table Configuration_ for the configurationid org_apache_felix_cm_impl_DynamicBindings Due to this, Liferay fails to start,...

Workarounds for "The code of method _jspService(HttpServletRequest, HttpServletResponse) is exceeding the 65535 bytes limit"

legacy Troubleshooting

Issue Eventually, the JSP compiler might show error messages like: The code of method _jspService(HttpServletRequest, HttpServletResponse) is exceeding the 65535 bytes limit Environment DXP 7.2 DXP 7.1 DXP 7.0...

MEMORY_CLUSTERED jobs are running in several nodes

legacy Troubleshooting

Issue According to traces, or any other monitoring system, MEMORY_CLUSTERED jobs are executed in more than one node. Environment Liferay DXP 7.0, 7.1, 7.2 Resolution MEMORY_CLUSTERED jobs should only run in...

Company/Instance name is reset to 'Liferay DXP' after restart

legacy Troubleshooting

Issue Having chaged the name of the main instance, it is reset to 'Liferay DXP' after restarting the portal. Neither portal-ext.properties nor Config Admin name change is preserved. Environment Liferay DXP 7.1...

Unable to search results which are greater than 10000

legacy Troubleshooting

Issue The total number of count displayed in pagination is 10,000 due to which the assets present after 10,000 are not searchable. For Example: If there are 12,000 users in the portal, the users above 10,000...

Unable to resolve portal host java.net.UnknownHostException:[HOSTNAME] Name or service not known

legacy Troubleshooting

Issue When starting up the Tomcat server I get the following stacktrace: WARN [catalina-exec-15][PortalImpl:7173] Unable to resolve portal host java.net.UnknownHostException: [tomcat-host] Name or service not...

After building the theme with code changes, the changes are not reflected in the UI as well as in the source code.

legacy Troubleshooting

Issue When customizing the theme by modifying the source code of Liferay 7.1, the changes are not reflected in the UI as well as in the source code of the theme. Environment Liferay DXP 7.1 Resolution Please Note:...

robots.txt is not updated despite being saved correctly in UI

legacy Troubleshooting

Issue Updating robots information for pages will show outdated information despite being saved correctly. Environment Liferay DXP 7.0, 7.1, 7.2 Resolution The value of host header in the request and the...

Cannot see calendar events after upgrade from 6.1 to DXP

legacy Troubleshooting

Issue After performing an upgrade from a Liferay 6.1 version to a DXP version, I cannot see the calendar events. Apparently the upgrade didn't handle them. Environment Portal 6.1 -> DXP Resolution There is s separate tool...

NoSuchFileException o NullPointer exceptions while upgrading the DB for DXP 7.2 SP1

legacy Troubleshooting

Issue When running the DB_Upgrade tool for installing the SP1 on DXP 7.2, the following errors may appear and the upgrade will not complete: ERROR [ServerService Thread Pool -- 89][ModuleReadHookImpl:85] Unable to...

Service builder does not respect service.xml setting json-enabled

legacy Troubleshooting

Issue The json-enabled value specifies whether or not the entity should be annotated for JSON serialization. By default, if the remote-service value is true, then the json-enabled value is true. When setting this...

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