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SYSERR(root) rewrite excessive recursion (max 50) ruleset canonify exception when mail triggers

Issue When mailing triggers, exception [SYSERR(root): rewrite: excessive recursion (max 50), ruleset canonify] throws in the server, and mail is not received by recipients. Environment DXP 7.0 Resolution This kind of...

Stopping application server takes too much time

legacy Troubleshooting

Issue Shutting down the application server waits indefinitely so we have to use kill command. Environment Liferay DXP 7.0+ Resolution It can happen that a latch countdown to stop an OSGi service takes a lot of...

S3Store error during upgrade in case of missing s3Endpoint parameter

legacy Troubleshooting

Issue During upgrade, you might encounter the following error if the s3Endpoint parameter is not configured properly in the com.liferay.portal.store.s3.configuration.S3StoreConfiguration.config file:...

Liferay application is not reconnecting with database server

legacy Troubleshooting

Issue Why Liferay application is not reconnecting with the database server? Environment Liferay DXP 7.0 Resolution In case the database services have been restarted, Liferay would need a restart to re-establish the...

Client-side HTTP parameter pollution vulnerabilities

legacy Troubleshooting

Issue How to address the Client-side HTTP parameter pollution vulnerabilities Environment Liferay DXP 7.2 Resolution Encode the URLs or user input to avoid the HTTP parameter pollution vulnerabilities. Additional...

Liferay application servers getting unresponsive while switching the database

legacy Troubleshooting

Issue The below exceptions have been observed in the Liferay application servers. It's getting unresponsive while switching the database. ERROR...

'Unable to determine GroupId' warning when upgrading to DXP

legacy Troubleshooting

Issue I'm encountering a warning like the following when upgrading from 6.2 to DXP 7.0 or higher: [main][UpgradeSubscription:108] Unable to determine the group ID for the class name...

'flatten' parameter does not work for Knowledge Base Articles headless delivery API

legacy Troubleshooting

Issue When calling the KB Article headless-delivery API with the flatten parameter, the results are not flattened as expected. For example, if you have KB Articles and folders in this structure: root │ └─►Folder A │...

Does the /osgi/state folder need to be cleared before upgrading to Liferay DXP 7.3+?

legacy Troubleshooting

Issue When we upgraded to Liferay DXP 7.3 there were errors. However after clearing the /osgi/state folder within the DXP 7.3 bundle a follow up upgrade completed without issue. Environment Environment's...

'Invocation of 'addApplication' failed' after upgrading

legacy Troubleshooting

Issue The migration was seemingly successful, but upon startup the following error is appearing in the logs: 2021-05-10 08:09:13.142 ERROR [Portal Dependency Manager Component...

Resolve the below error

legacy Troubleshooting

Issue Observed the below error in the logs: Caused by: java.sql.SQLException: javax.resource.ResourceException: IJ000453: Unable to get managed connection for java:/jdbc/LiferayPool at...

HTTP 400 Bad Request errors with some portal URLs

legacy Troubleshooting

Issue Sometimes there are several HTTP 400 Bad Request errors with URLs from the portal. For example, when editing a user, a bad request is shown. In the Tomcat access log we could see the 400 request: - |...

How to hide node name from being displayed on every page

legacy Troubleshooting

Issue The node name is being displayed at the bottom of the page in Control Panel, but I want to hide it. Environment DXP 7.0+ Resolution This behaviour is controlled by the web.server.display.node= property....

Double serialization might cause performance issues with Weblogic

legacy Troubleshooting

Issue You might encounter performance issues in case serialization is enabled on both Liferay's and Weblogic's side, for example the following logs might suggest this problem: <Error> <WebLogicServer> <BEA-000337>...

Fragments are not getting deployed

legacy Troubleshooting

Fragment bundle not getting deployed

legacy Troubleshooting

Issue The issue is occurring whenever fragments getting deployed and in case if the custom dependency API module is not deployed, all the 14 host-dependent bundles go in the loop of start-stop, the only resolution...

UpgradeDDMFormDocumentLibraryFields upgrade step fails due to high number of DDM entries

legacy Troubleshooting

Issue You might encounter a behavior where a race condition occurs due to the high number of DDM entries in your environment: 2021-03-18 09:54:44,010 INFO [Portal Dependency Manager Component...

Upgrade fails due to 'No Group exists with the primary key X' error

legacy Troubleshooting

Issue While running the DB Upgrade Tool, I see a failed upgrade process for UpgradeDiscussionSubscriptionClassName with an error something like: INFO[main][UpgradeProcess:115] Failed upgrade process...

How can I upgrade to jQuery version 3.5.0 on Liferay DXP?

legacy Troubleshooting

Issue After a vulnerability test on my portal, it has been recommended that we upgrade to jQuery version 3.5.0, since the current version is vulnerable to Cross-site Scripting (XSS). We currently have jQuery...

How to resolve a "failed to 'KillContainer' ... context deadline exceeded" error observed in a Liferay PaaS service's status logging during deployment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Whenever we deploy a build (even if the image versions are...

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