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Known Issue: Adjusting Calendar Notification Template fields to be greater than 75 characters results in “Portlet is temporarily unavailable" and JDBCExceptionReporter errors

legacy Troubleshooting

Issue When attempting to edit the fields for a calendar email notification template (such as the "From Name" and "From Address" in the "Invite Email" template), if the combined values of the two fields are too long...

"Service "com.liferay.portal.kernel.cache.MultiVMPool" is unavailable" errors in the logs during startup

legacy Troubleshooting

Issue The following error can be seen in the logs multiple times during server startup ERROR [Start Level: Equinox Container: 30e307ea-2db2-001b-1b24-8fe7a9e210b3][ServiceProxyFactory:265] Service...

Startup errors after installing DXP 7.3 Fix Pack 2

legacy Troubleshooting

Issue After installing Fix pack 2, errors like the following are shown in the server boot log: 2021-07-02 08:21:57.763 ERROR...

A servlet matching the filter (servlet.init.private=false)(servlet.type=friendly-url) is unavailable

legacy Troubleshooting

Issue The following WARN message is obtained during the portal startup: 2020-02-07 09:02:43.401 WARN [http-nio-9090-exec-7][PortalImpl:6752] javax.servlet.ServletException: A servlet matching the filter...

Schedulers are not initialized as intended in a clustered environment

legacy Troubleshooting

Issue In a clustered environment if we restart the nodes at the same time for a deployment, schedulers and information can be lost. Environment Liferay DXP 7.3 Resolution The issue described above is...

NoClassDefFoundError when starting the nodes simultaneously

legacy Troubleshooting

Issue The following error is thrown when the nodes of the cluster are started simultaneously:...

Requires 3.0 opt-in when customizing Control Panel

legacy Troubleshooting

Issue When deploying a module that customizes Control Panel, the changes don't take effect and I get: java.lang.UnsupportedOperationException: Requires 3.0 opt-in. Environment Liferay DXP 7.2 Resolution The...

Error during Liferay startup after updating a config or cfg configuration file in the osgi/configs folder

legacy Troubleshooting

Issue After editing a config or configuration file in the osgi/configs folder, there are unexpected errors during the startup process, that can prevent Liferay from starting correctly The errors detected in 7.2 Fixpack...

Exported Page Template SAVES Custom Fragment Configurations / Imported Page Template IGNORES Custom Fragment Configurations

legacy Troubleshooting

Issue Steps to Reproduce: Create a custom fragment with any type of configuration. (I've tested with "dataType": "int" and "type": "text"). Alternatively you can import the attached zip that includes a custom fragment....

Performance of the JSLoaderModulesServlet

legacy Troubleshooting

Issue Steps to Reproduce: Start a server With a navigator, open the dev-tools and look at the network tab, and load the home. Refresh the home. Actual Results: js_loader_modules file is never cached. Size: X KB...

How to fix "Store is not available" exception when using Amazon S3 for Liferay DXP 7.2 Fix Pack 13?

legacy Troubleshooting

Issue When setting up or upgrading to Liferay DXP 7.2 Fix Pack 13, files in Documents and Media are not available and/or new files cannot be added and the below error occurs in the log: WARN...

Changes made to LDAP connection settings do not go into effect

legacy Troubleshooting

Issue Despite making changes to LDAP connection settings through Control Panel > Instance Settings > LDAP > Connection, those changes don't go into effect, and the default settings are used when connecting to the LDAP...

Failed upgrade process com.liferay.asset.display.page.internal.upgrade.v2_3_2.UpgradeAssetDisplayPageEntry

legacy Troubleshooting

Issue The following error is thrown while upgrading a DXP 7.3 instance:...

Obsolete CBC Ciphers (AES, ARIA, etc)

legacy Troubleshooting

Issue "Obsolete CBC Ciphers" warning message can appear during a security revision or in certain browsers. Environment Liferay DXP. Resolution The message points to a vulnerability related to the available cipher...

${processor.processMax()} error message with a blank page

legacy Troubleshooting

Issue Opening different pages and menus on DXP 7.2 and above could result in an empty page showing the ${processor.processMax()} error message The solution only applies if you use the...

FileImpl "Unable to extract text from" and other errors during document indexation related to TIKA library

legacy Troubleshooting

Issue If we execute a reindex of documents (DLFileEntry) we have several warnings and errors in the log file with the message "Unable to extract text from" and related to FileImpl and TikaException: Tried to allocate an...

Internal Server Error thrown due to orphan portlet

legacy Troubleshooting

Issue Steps to Reproduce 1) Create a theme with an embedded DM portlet (portletId = 20) in Liferay 6.2. 2) Deploy this theme. 3) Visit the page configured with that theme and check that the embedded DM portlet is...

Web Content Search shows all versions

legacy Troubleshooting

Issue Steps to reproduce: Create a web content Edit it a few times Search for it in the Web content search field Current behaviour: Every version of the web content is shown in the results Expected behaviour: Only the...

Performance issue: Liferay service getting restarted frequently

legacy Troubleshooting

Issue Liferay service gets restarted frequently [every day or so], and status logs show readiness and liveness probes failing and causing the service to restart. Environment liferay-dxp:7.2-4.0.3 Resolution There...

Upgrading to 7.3+ fails due to a table not complying with the requirements of an external plugin

legacy Troubleshooting

Issue The upgrade process to Liferay DXP 7.3+ failed with the following Caused by: Caused by: java.sql.SQLException: The table does not comply with the requirements by an external plugin. Environment Liferay DXP...

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