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Unexpected SAML calls: com.liferay.saml.internal.servlet.filter.SpSessionTerminationSamlPortalFilter.doProcessFilter

Issue When navigating through the portal with SAML disabled, there are a few SAML-related filters that are still being processed, leading to database calls and causing slower performance. at...

Impersonated user is unable to add items to the cart

legacy Troubleshooting

Issue When impersonating a user with permissions to add items to a cart, a message is seen in the UI, which says: “Danger: [object Object]” and the items do not get added to the cart. This behavior can be...

After Enabling Publications, Some Notifications are Listed as "Deleted" in the UI

legacy Troubleshooting

Issue When Publication is enabled, some notifications are unexpectedly displayed as "deleted" in the Notifications UI, even though the related workflow tasks and assets are still present and accessible....

Portlet 3.0 Control Panel Apps cause unexpected errors

legacy Troubleshooting

Issue Following the deployment of a Portlet 3.0 Control Panel App, other areas of the control panel are experiencing malfunctions. For instance, the My Sites selector is not responding, and in version 7.3, the Global...

Some result searches for the same document can show text with replacement characters (�)

legacy Troubleshooting

Issue A text document (such as a PDF) has been added to the document library. Searching by a piece of text in the file, the result includes an excerpt with regular text including the search string. Searching by a...

JSP file [/monitor/app_check.jsp] not found errors are flooding the logs

legacy Troubleshooting

Issue After upgrading from 2023.q3.8 to 2024.q3.10, customer is seeing a lot of these errors in their logs: 2024-12-19 11:43:51.749 WARN [https-jsse-nio2-11251-exec-3][code_jsp:163] {code="404", msg="JSP file...

CORS request is failing

legacy Troubleshooting

Issue If the user allows any origin (Access-Control-Allow-Origin: *) to access the resource, the CORS request fails. Steps to reproduce: 1. Start Liferay DXP 7.4 U90 2. Navigate to Control Panel > Instance...

Upgrading the theme: Can't find stylesheet to import errors

legacy Troubleshooting

Issue How many ways to build and upgrade the theme? Environment Liferay DXP [all version] Resolution There are three ways of upgrading the theme: 1. Client Extension 2. Gulp 3. Gradle If the user is updating to a...

DuplicateFileEntryException on Virtual Instance Startup

legacy Troubleshooting

Issue A `DuplicateFileEntryException` error occurs when starting a clustered DXP instance after a virtual instance is created, even if the file already exists in the Document Library. The error, seen in the...

LIFERAY.HEADLESS.DELIVERY scope missing or delayed in OAuth 2 applications

legacy Troubleshooting

Issue The LIFERAY.HEADLESS.DELIVERY scope is missing or delayed in appearing when creating or managing OAuth 2 applications. The issue can occur intermittently, with the scope sometimes appearing after a delay of...

Regular users with specific roles cannot access the configuration of the widget Search Insights

Troubleshooting

Issue Given a user with a custom role with permissions to access the configuration of Search Insights, she cannot access this configuration. Environment Quarterly Releases: 2024.Q3, 2024.Q2, 2024.Q1, 2023.Q4, 2023.Q3...

Sitemap does not show the complete page tree

legacy Troubleshooting

Issue Using following URL http://my-domain/sitemap.xml does not show the complete page tree. What should we take into account for all pages are included in sitemap? Environment 2024.Q1.10 Resolution When you...

S3 Requests Causing Timeouts in Environments Without Internet Access

legacy Troubleshooting

Issue We observe very long loading times (over 60 seconds) when accessing certain content management pages in the admin area, particularly: Editing a page in the page editor for the first time after login...

Audit Events filtered by date/time are not being exported accurately

legacy Troubleshooting

Issue When using using the Audit Export Feature, filters for date and time are not applied accurately in the resulting CSV file. The exported file may not include entries explicitly requested by the filter. For...

Rest API filter by custom expando field: A property used in the filter criteria is not supported

legacy Troubleshooting

Issue How do I filter accounts by custom field with Rest APi? I'm on 2024.q3.9, fp3, and I have added a custom field to account (From Control Panel --> Custom Fields --> Account Entry) Name: Foo Key: foo Data type: text...

I want to skip OpenID Connect provider selector at sign in if there is only one provider

legacy Troubleshooting

Issue We want to bypass the client selection screen because there is only one OpenID Client to choose. Environment Quarterly Releases Resolution There is a Feature Request opened for this which is currently under...

Liferay Learn Resources Taglib

legacy Troubleshooting

Issue In recent versions of Liferay, the liferay-learn taglib has been introduced to automatically include links to the official Liferay Learn documentation. This functionality is controlled by the...

Unable to see the add button to create a new language override key

legacy Troubleshooting

Issue When create a new user and assigning that user to a newly created regular role, then the add button to create a language override key is not visible to that user. Steps to reproduce: 1. Navigate to Control...

Getting invalid checksum error when building the Liferay Workspace

legacy Troubleshooting

Issue Facing an error when attempting to initialize a Liferay DXP bundle in the user's Liferay workspace. Steps to reproduce: 1. Create a Liferay workspace project. 2. Set the following in gradle.properties:...

Failed upgrade process for module com.liferay.portal.workflow.kaleo.service: Unable to convert XML to JSON

legacy Troubleshooting

Issue We are currently upgrading our DXP 7.4 u92 DB to 2024.Q1.12 We configured things for DB upgrade based on...

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