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I cannot publish a Workflow with Error: Unable to parse definition
Issue When I try to publish a workflow I get the following error: Error: Unable to parse definition And the workflow is not published. Environment Liferay DXP 7.4 Resolution WARNING! The error may happen due to several reasons, the one that follows is only one of the possible scenarios....
Adding role attribute to tables in CKeditor
Issue At Content & Data > Web content, create a new web content and add a table in it In the table properties there is no option to add a role Expected result: role="presentation" can be added to tables, therefore guest users using accessibility tool have better experience and implicit...
Text formatting is not removed in CKeditor
Issue In CKeditor when editing a text and selecting a pre-formatted style other than Heading (e.g. Cited Work), then I am trying to set it back to Normal, the pre-formatted style remains and its tag could be seen when changing into Source View. CKEditor includes a Styles drop-down menu...
Error "The SSL private key cannot be parsed" when deploying to Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to deploy to Liferay Liferay PaaS, the build fails with the following error message: Some error has happened during...
Suggestion for troubleshooting/debugging document preview generation problems
Issue Document previews do not seem to be generated, we keep seeing the "Generating preview will take a few minutes" message. No errors in the logs. How can I troubleshoot or get more logs about what is happening during preview generation, what could go wrong? Environment 7.4 Resolution...
DXP 7.0 License not activated after deployment
Issue After deploying the provisioned Liferay license, the Liferay bundle license is not activated and "This instance is not registered." error is thrown.  After going through the Activation Key Troubleshooting Guide, still having issues with the license. Environment DXP 7.0 Resolution...
Create a new database user in Liferay Cloud: Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While creating a new DB user, it gets self-deleted upon server restart. Environment Liferay DXP 7.0 + Resolution Please follow the...
What to do if you accidentally delete an administrator user
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I accidentally deleted an admin user due to customization. How should I...
Loading a module to nginx
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to load a module for restricting IP accesses from certain places. We need to enable "ngx_http_geoip_module" to achieve this...
LDAP users are not being added to portal upon sign in and cannot sign in
Issue LDAP users not getting created upon sign in, preventing authentication and resulting in errors similar to: ERROR [https-jsse-nio-8443-exec-1][AutoLoginFilter:256] Current URL /portal/ generates exception: com.liferay.portal.kernel.exception.NoSuchUserException: No User exists with...
OAuth2 Scopes list long text shifted over
Issue When viewing the OAuth 2 administration> Scopes page as a regular admin in a virtual instance, longer text and their checkboxes are shifted over. Environment 7.4 Resolution Update to 7.4 u53+ LPS-168507, content:...
Is it possible to edit a file using the Liferay service shell console?
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to edit a file using commands like vim, vi, emacs, pico, or nano in Liferay PaaS, a "command not found" message...
Navigation showing wrong page hierarchy
Issue After creating public and private pages in DXP 7.3 and then creating a Master Page Template Design and a Display Page Template Design with the private pages, you should be able to see private pages in the Navigation bar of "Private page display page template". But instead, you see...
Liferay Learn (learn.liferay.com) is not loading properly or looks distorted
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay Learn (learn.liferay.com) is not loading properly and looks distorted such as below when accessed. Environment Any browser...
Login fields are greyed out in 7.4 after upgrade with dl.store.impl specified in 7.4 upgrade tool
Issue After setting dl.store.impl= in portal-upgrade-ext.properties and using the upgrade tool to upgrade from 7.0 to 7.4, login fields are greyed out in 7.4. Environment 7.4 Resolution Double check your upgrade configuration and process per 7.4 upgrade documentation. The presence of the...
Filtering by date is not working in API explorer
Issue Filtering by date is not working in API explorer. Results return no objects and there are errors in the log similar to: java.lang.UnsupportedOperationException: Unsupported method getColumn with field name dateCreated Environment 7.4 Resolution Update to 7.4 u47+ LPS-163011,...
Fragments with Accent or Special Characters in Title Fail to Export
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to export a fragment with a name containing accent or special characters, a blank page is displayed and the following...
Searched text is not highlighted while using Wiki under configuration in search portlet
Issue While searching for a content of Wiki Portlet in search tool having only Wiki as Current configuration, searched text is not highlighted. Steps to reproduce: 1. Start Liferay DXP 7.4 U30. 2. Create a wiki page. Navigate to Content and data > Wiki and create some content inside...
Users see the message "Redirecting to your identity provider" before redirecting to OKTA login screen
Issue The guest user observed the message "Redirecting to your identity provider" showed up before the OKTA user login screen showed up. The behavior just happened after upgrading the environment to 7.4 Update 56. We don't want the front-end users to see this message.  Environment...
Problem when using moin.ai Chat Provider
Issue We receive an Error after inserting Moin.ai Javascript on a clean page.   Environment Liferay DXP 7.4   Resolution Currently, moin.ai is not a supported Chat Provider. Please find more information and the list of the supported Chat Providers here: Enabling Automated Live Chat...

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