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NullPointerException/PortletDataException reported when importing lar file

Issue NullPointerException/PortletDataException was reported when importing lar file. The issue can only be reproduced in certain environments with older JDK versions. 15:45:15,910 ERROR [BackgroundTaskMessageListener:182]...

Commerce: checkout address drop-down not showing all addresses

legacy Troubleshooting

Learn more: Search Result Limit with Elasticsearch: Mitigating "Result window is too large." errors with index.max_result_window Issue When user checks out, in the shipping address drop-down some addresses cannot be found...

Form Cannot Save Due to Size

legacy Troubleshooting

Issue When trying to save a large form, the following error is pushed out, "The Page was not displayed because the entity was too large." This is common for environments that are using a V1 Web Application Firewall...

The code view is visible at the bottom of the content section

legacy Troubleshooting

Issue In the web content, when selecting the 'Code View [</>]' of the content section, the code view won't display, but, if users scroll to the bottom, the code view is visible. Steps to reproduce: 1. Start Liferay...

Lots of "JSONArray text must start with" DEBUG messages in logs, thrown by DDMFormFieldOptionsFactoryImpl

legacy Troubleshooting

Issue "JSONArray text must start with" DEBUG message are written to the logs when some Liferay Forms operations are carried out. 2023-09-14 11:34:05.180 DEBUG [http-nio-8080-exec-40][DDMFormFieldOptionsFactoryImpl:214]...

Insecure Cross Document Messaging

legacy Troubleshooting

Issue Cross Document Messaging (also known as Web Messaging) introduced the postMessage() method, with which plaintext messages can be sent cross-origin. It consists of two parameters: “message”, and...

Issue accessing friendly URL containing special characters in upper case

legacy Troubleshooting

Issue After updating the portal from DXP 7.3 U15 to DXP 7.3 U27, we cannot access friendly URLs containing special characters in upper case. We see the following error: The requested resource could not be found...

Actions menu duplicated in Documents and Media portlet after migration from 7.0 to 7.4

legacy Troubleshooting

Issue After an upgrade from 7.0 to 7.4 actions menu (three vertical dots) in Documents and Media portlet is duplicated. Environment Liferay DXP 7.4 Resolution Before the upgrade, in 7.0 some entries in the...

ADA Accessibility - I expect the Tab key focus to be visible for all elements when editing the Home page

legacy Troubleshooting

Issue Expected Result: The keyboard Tab key focus should be clearly visible for all the interactive elements on the page. Actual Result: The keyboard Tab key focus is not visible for all the elements in the main...

ADA Accessibility - I expect Screen Reader focus not to navigate to blank spaces when using the Tab key

legacy Troubleshooting

Issue Expected Result: When using the Tab key to navigate, Screen Reader focus only goes to areas which have visible text or content, not visibly blank spaces. Actual Result: Screen Reader Focus is landing on...

java.lang.StackOverflowError while deploying Liferay service caused by getSuperLocale

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This error could occur in Liferay PaaS environments,...

ADA Accessibility - I expect the Home page to be keyboard accessible when zoomed to 400%

legacy Troubleshooting

Issue Expected Result: I expect the Home page to be accessible via keyboard when the page is zoomed in to 400%, and for the left navigation panel to collapse when zoom is applied. Actual Result: The left...

BasePanel class does not have setPortlet method

legacy Troubleshooting

Issue Post Upgrading Liferay DXP 7.2 to DXP 7.4, the user tries to upgrade their custom code which uses the BasePanel class. Below error is encountered while trying to deploy the code The method setPortlet(Portlet)...

Data Provider fails to provide data for a text field

legacy Troubleshooting

Issue I am trying to fill a text field using the DDMRestDataProvider and the Autofill Rule. I was inspired by the following article:...

ADA Accessibility - I expect the "Search" button to have an accessible and appropriate label

legacy Troubleshooting

Issue Expected Result: I expect the Search buttons to have the correct label and for the Screen Reader to announce it with the following announcement: "Search Button" Actual Result: the Screen Reader is...

UpgradeException while restoring a lower version of Liferay in Liferay PaaS environment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User gets UpgradeException while trying to restore a lower...

How to use validation for a fragment's text field?

legacy Troubleshooting

Issue You want to create validation for a fragment's text field When trying to validate a fragment's text field using Freemarker, it is not executed in the published editable field The validation only works on the...

Freemarker is not executed in an editable field

legacy Troubleshooting

Issue When Freemarker code is added to an editable field fragment's HTML section, the Freemarker code is not (always) executed on the published fragment. Environment Liferay DXP 7.4 Resolution It is not possible to...

Files are Azure Blob are being repeatedly fetched

legacy Troubleshooting

Issue If a customer has a large enough document library and enough pages in the blob storage, there is a chance that when the file/document is fetched, too many pages will be fetched causing the file to never be...

Page Fragments is temporarily unavailable UI error

legacy Troubleshooting

Issue Some issues with the page fragment option inside the system setting. Steps to reproduce: 1) Start the DXP server 2) Log in as an Admin user 3) Navigate to Control Panel> System Settings> Content and Data>...

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