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Issue We would like to know how Analytics Cloud identifies Known Individuals. Environment Analytics Cloud Resolution Users are identified based on their Liferay user accounts. These accounts are synced to Analytics...

Unable to retrieve the properties from Analytics Cloud

legacy Troubleshooting

Issue We connected our Liferay instance to Analytics Cloud and the instance shows that the connection is successful. But when we try to Sync Sites, we receive the following error message: For our Liferay instances, we...

Modifying the extension of a document persists even on downloading the file

legacy Troubleshooting

Issue Changing the extension of document and media file, causes the downloaded file to have the modified extension. Steps to Reproduce: 1. Create a new basic document 2. Upload a file to the document...

After editing them and restarting the server, default vocabularies are duplicated

legacy Troubleshooting

Issue Stage and Topic vocabularies recreate again in the global site Steps to reproduce: 1) Navigate to the Global site 2) Assert that Topic, Stage, and Audience vocabularies have been created 3) Control Panel >...

Unable to add newly created product in the product group

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site by using the minium site template. 3. Create a Product Group. 4. Check that user can add any existing product from the Minium site to the...

Categorization of 'Blogs' is not working

legacy Troubleshooting

Issue When creating blogs, tags and categories do not appear. Steps to reproduce: 1. Navigate to left side menu of Site -> Categorization -> Tags 2. Create 2-3 tags and category 3. Place the following properties in...

Slowness in the IDE

legacy Troubleshooting

Issue Users are experiencing slowness during the 'gradle refresh' process as well as during the local deployment of the Tomcat application server. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...

How to get rid of SSLHandshakeException?

legacy Troubleshooting

Issue When trying to access the site URL, the console displays the following exception, and the site is inaccessible. javax.net.ssl.SSLHandshakeException: Received fatal alert: handshakefailure...

Fragment should be accessible with its original name

legacy Troubleshooting

Issue The export/import of content pages with references to fragments in global is currently limited (using LARs). Steps to reproduce: 1) Navigate to the Global site 2) Create a new collection and a new Fragment in...

StorageException occurs when trying to access Google Cloud Storage.

legacy Troubleshooting

Issue The File Storage is configured to Google Cloud Storage. When performing some actions in Documents and Media, Liferay attempts to access Google Cloud Storage and raises the following exception: 06:42:27.828...

Not Able to Preview PDF Document in Recycle Bin

legacy Troubleshooting

Issue After a PDF document is moved to the Recycle Bin, it cannot be previewed. Steps to Reproduce Open Menu > Content & Data > Documents & Media Upload a pdf and publish Click 3-dot menu next to the pdf > Move to...

Error: Unable to send message: Invalid Addresses

legacy Troubleshooting

Issue After integrated the Mail Server: Exchange in Liferay DXP there is a following Error in the logs: ERROR [liferay/mail-1][MailEngine:74] Unable to send message: Invalid Addresses...

Unable to revert hotfix

legacy Troubleshooting

Issue In some circumstances, users are unable to revert back their hotfix from their environment. The cause is often due to corrupt hotfix files or missing files in this environment, which could happen as a result...

Unable to view uploaded video in blogs

legacy Troubleshooting

Issue It is not feasible to use uploaded videos in blogs via the content option. Videos, on the other hand, can be seen properly uploaded in the documents and media section, so these videos should be present here...

Host name does not match the certificate subject provided by the peer

legacy Troubleshooting

Issue Configuring S3Endpoint to connect the S3 bucket is giving the below error 2022-08-25 13:02:50.718 ERROR [default task-22][ImageImpl:69] Error reading image 4407228...

How to enable Liferay Enterprise Search Security (X-Pack)

legacy Troubleshooting

Issue We have a requirement to turn on the authentication and monitoring for our Elasticsearch server, but after downloading the Liferay Enterprise Search Security, we can't enable it because it requires...

SAML plugin for DXP 7.4 is not available for download from Marketplace

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Why are there fewer users in the segment with a custom field?

legacy Troubleshooting

Issue We would like to create a segment with a custom field as the condition. We can see that the number of users displayed is less than it should be. Why? Environment Analytics Cloud Resolution The number of users...

When logging in with an OpenID Provider, the portal shows "Internal Server Error"

legacy Troubleshooting

Issue When configuring an OpenID Provider and trying to log in with an user, the callback to the portal shows an error message similar to the one below: Internal Server Error An error occurred while...

Content pages in search results don't link to the page

legacy Troubleshooting

Issue When I search with the configuration “display selected result in context” unselected, clicking on content page results throws an error, and the results don’t display. Environment DXP 7.2 Resolution To...

Search Results