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Cannot Deploy a Portlet to a Widget Page

Issue After deploying a portlet, I'm not able to move it to a widget page. Adding portlets from WAR fails due to the permission checking logic in UpdateLayoutStrutsAction javax.servlet.ServletException:...

PATCH Object Request Fails With Mandatory Vocabulary

legacy Troubleshooting

Issue When trying to perform a PATCH request on an object instance to update a field, if the object has a required vocabulary, the request fails with the following error: { "detail": "Select at least one taxonomy...

Module/Theme data persists after undeploying it and clearing cache

legacy Troubleshooting

Issue After removing a deployable module, some of its data can persist despite clearing the cache which includes the osgi/state folder, and all temp and work directories. For example, after removing a custom theme, its...

Unable to cast String to Long error during upgrade

legacy Troubleshooting

Issue When upgrading from Liferay DXP 7.2 to 2025.Q1, setting the fileMaxSize property in the com.liferay.document.library.configuration.DLConfiguration.config file causes an "Unable to cast String to Long"...

Erratic behavior when using pagination in Documents and Media

legacy Troubleshooting

Issue When listing documents in Documents and Media section, some files are missing or duplicated when using pagination. The same can happen in other sections as well, such as Web Content. Environment DXP 7.3 DXP 7.4...

"Missing 'Date Modified' and 'Date Created' Fields in Object Display Page Template Mapping

legacy Troubleshooting

Issue We have a Display Page Template defined for an Object (Documents - Simple Document). In the edit mode, in the list of available variables of the mapping fields, the Date Modified and Date Created fields are...

Organization's users exposed in UI when modifying groupID in Request Body

legacy Troubleshooting

Issue An organization's member list can be seen by manipulating the role member assign(groupID) in a request. Here are the steps to reproduce: Setup browser proxy to 127.0.0.1:8180. For example with Chrome, navigate to...

Password Reset Link Breaks After Language Change

legacy Troubleshooting

Issue After adding users from the portal, users receive an email to create their account password. This email contains a password reset link. Clicking the password reset link opens a page to reset the...

Managing Temp Files in Tomcat

legacy Troubleshooting

Issue How temp files in Tomcat are handled? Do they get deleted automatically after the file upload is successful? Environment Liferay DXP 7.4 Resolution Temporary Files During Upload – Documents and Media:...

Dataset Column Widths Incorrect on Tab Change

legacy Troubleshooting

Issue When displaying multiple data sets on a page using the Tabs element, the columns break. They appear crammed to the left side, the columns are no wide enough to display the data. Steps to reproduce: 1. On...

Multiple unsatisfied references when installing a hotfix in 2024.Q4.5 or 2024.Q4.6

legacy Troubleshooting

Issue After installing a hotfix in 2024.Q4.5/6, multiple unsatisfied references appear. It may appear in the start up logs or when running ds:unsatfisfied from the Gogo Shel: 2025-04-21 14:50:53.948 WARN...

ClassCastException during upgrade when setting maximum file size using config file

legacy Troubleshooting

Issue During the upgrade process from Liferay DXP 7.2 to 2025.Q1, a ClassCastException occurs when setting the maximum file size using the OSGi configuration file...

Documents and Media files are not loading after setting up a 2nd cluster node

legacy Troubleshooting

Issue Documents and Media files are not loading after setting up a 2nd cluster node. This does not affect the 1st node, and only occurs on node 2. Environment Quarterly Release DXP 7.4 DXP 7.3 Resolution Since the...

Hindi Month Names Are Truncated in Search Results

legacy Troubleshooting

Issue After adding the JVM argument -Djava.locale.providers=CLDR, long month names in Hindi get truncated in search results. Example: "सितंबर 07, 2001" to "सितं 07, 2001" Environment Liferay DXP 2023.Q4 Resolution...

How to Set the Limit of Pages to Preview Documents in SaaS enviroments

legacy Troubleshooting

Issue The “Set limit of number of pages to preview” functionality is not working after configuring it on the Instance Settings level. Environment Liferay SaaS Resolution For SaaS customers, it is necessary to first...

Incorrect Price on Catalog Page and PDP(Product Detail Page)

legacy Troubleshooting

Issue The Product Listing Page (PLP)/Catalog Page shows the correct minimum price, but the Product Detail Page (PDP) shows a different price based on the quantity values. Catalog Page/PLP: Product Detail Page...

SAML Certificate Deleted After Restarting Liferay DXP on Kubernetes

legacy Troubleshooting

Issue Configured SAML in Liferay. The SAML certificates are deleted when the Kubernetes pod (Liferay server) is restarted. Environment DXP 2023.Q4.0 Resolution The SAML certificate is stored at /opt/liferay/data/. In...

Inconsistent Image/Document Loading after upgrading to DXP 7.4U80+ due to S3 connection timeout

legacy Troubleshooting

Issue After upgrading to 7.4U80+ / Quarterly Releases, images and documents are not loading consistently, sometimes resulting in a 400 error. You may see the following error or a similar one in the...

Backend Functionalities and SVG Icons Fail When Using a CDN

legacy Troubleshooting

Issue After setting up a CDN for static resources, some backend functionalities, such as buttons and dynamic functionalities, stop working. Browser console displays CORS errors when trying to access...

Order by Last Login Date not Arranging Users in the Correct Order

legacy Troubleshooting

Issue In the Users & Organizations pane, when I sort users by last login date the users are not arranged in the correct order. Environment Liferay Quarterly Release Resolution In System Settings > Feature Flags...