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javax.mail.Provider: com.sun.mail.imap.IMAPProvider not a subtype
legacy Troubleshooting
Issue I am encountering the following error when attempting to send emails using Jakarta Mail (version 2.0.1) within my Liferay environment. javax.mail.Provider:com.sun.mail.imap.IMAPProvider not a subtype...
Slow Performance When Searching for Non-Admin Users
legacy Troubleshooting
Issue Searching for non-admin users causes performance issues that did not exist  prior to upgrading to 2024.q1. When non-admin users attempt to search, they receive a timeout error.  Performance issues in...
The restClient object throws error in Freemarker templates on JBOSS EAP
legacy Troubleshooting
Issue The "restClient" object throws an error in a Freemarker template within a Web Content Template, Application Display Template, a Fragment or any other kind. The error message displayed on the HTML...
Are Document Previews in Liferay Compatible with '.potx' File Extensions?
legacy Troubleshooting
Issue We are facing an issue with the preview of files having '.potx' extension. We added the extension in System Settings > Documents and Media > Service and System Settings > Documents and Media > Item Selector View....
After upgrading to DXP 7.4 u92 I receive an unable to locate transaction executor error on server startup
legacy Troubleshooting
Issue I have an issue with deploying our custom built Java modules. I upgraded from DXP 7.4 update 81 to u92. After the upgrade, on server startup the deployment of the custom built modules behavior is inconsistent and...
"Fields", "nestedFields" and "Restrict Fields" do not filter out the data in the API response body
legacy Troubleshooting
Issue While using the Navigation Menu Headless API (`/o/headless-delivery/v1.0/navigation-menus/${navigation_menu_id}`), the response is too long, especially with multiple navigation levels. When...
When trying to develop an integration to import several product warehouse availability, the BatchEngineImportTask fails
legacy Troubleshooting
Issue Blocking bug evident when trying to use the warehouse item batch headless API. Steps to reproduce: Create a warehouse with external reference code CR41 Execute a POST to...
Content Structure Headless getSiteContentStructuresPage search does not consider Structure name or description
legacy Troubleshooting
Issue The user is unable to search for a specific web content structure using either the structure name or description via the API endpoint: /o/headless-delivery/v1.0/sites/20117/content-structures?search=demo...
Is there a way to customize URLs by Web Content Structures?
legacy How To
Issue We would like to know if there is a way to customize URLs by web content structure for SEO purposes. Currently, friendly URLs for web content use the /w/ separator, which can be customized since 2024.Q2. See...
Liferay Dropdown Functionality isn't working properly
legacy Troubleshooting
Issue We've discovered an undesirable behavior when using the Liferay drop-down menu.  Steps to reproduce:  Content Page > Edit > Insert a "HTML" fragment and double click on the fragment Attach the following html...
Changes to Site Templates are not propagated to pages
legacy Troubleshooting
Issue Changes made to a site template are not propagated to the pages that use the template. We can see the next error in the server log: [LayoutSetPrototypeMergeBackgroundTaskExecutor:219] Merge fail count...
Configuring OAuth2 for Message Board Mailing Lists
legacy How To
Issue Basic authentication for emails is no longer available for Gmail, can we use OAuth2 connection with them? Google Workspace has announced that third-party apps that use only a password to access Google...
Unable to cast String to Long error during upgrade
legacy Troubleshooting
Issue When upgrading from Liferay DXP 7.2 to 2025.Q1, setting the fileMaxSize property in the com.liferay.document.library.configuration.DLConfiguration.config file causes an "Unable to cast String to Long"...
Erratic behavior when using pagination in Documents and Media
legacy Troubleshooting
Issue When listing documents in Documents and Media section, some files are missing or duplicated when using pagination. The same can happen in other sections as well, such as Web Content. Environment DXP 7.3 DXP 7.4...
Changing the site logo
legacy How To
Issue How do I change my site's logo in 7.4? Environment 7.4 Resolution Open the Site Menu () and navigate to Site Builder → Pages. Click Options () in the Application Bar and select Configuration. Under Logo,...
ClassCastException during upgrade when setting maximum file size using config file
legacy Troubleshooting
Issue During the upgrade process from Liferay DXP 7.2 to 2025.Q1, a ClassCastException occurs when setting the maximum file size using the OSGi configuration file...
Hindi Month Names Are Truncated in Search Results
legacy Troubleshooting
Issue After adding the JVM argument -Djava.locale.providers=CLDR, long month names in Hindi get truncated in search results. Example: "सितंबर 07, 2001" to "सितं 07, 2001" Environment Liferay DXP 2023.Q4 Resolution...
Documents and Media files are not loading after setting up a 2nd cluster node
legacy Troubleshooting
Issue Documents and Media files are not loading after setting up a 2nd cluster node. This does not affect the 1st node, and only occurs on node 2.  Environment Quarterly Release DXP 7.4 DXP 7.3 Resolution Since the...
How to Remove Owner Role Permissions?
legacy
Issue We have users who had Site Admin role on one of their Sites and created a Page/Asset. After we revoked their Admin role (but not the Site Membership, so they can still access the Site), they continue to have...
Web Content Display and Edited Fragments Disappear after Publishing
legacy Troubleshooting
Issue We've experienced an undesirable behavior when using Web Content Display and Fragments. After publishing the Web Content Display and going back to edit, the changes made from the edit are not saved.  Steps to...