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Deploys failing due to "requested flag is either misspelled or unsupported by this database type"
legacy Troubleshooting
Issue New deploys fails due to the database service and backup restores too Checking the database service logs you identify the following: INFO May 15 14:54:39.664 1904 database 75b864bd48-zzc6n [INFO] Instance...
Deploying an EXT module on PaaS
legacy How To
Issue Deploying an EXT extension results in the extension being lost after the environment restarts. Environment Quarterly Releases 2023.Q3.3+. PaaS Resolution The use of EXT modules is discouraged....
Path error for mariadb.jar
legacy
Issue Booting Liferay DXP 2025.Q1 we see in log file following error: May 22 11:37:49.551 build-3994 liferay[liferay-7c588c8bd4-mg686] [dxp] ERROR [main][StartupAction:68] Files...
Permissions error when restoring backup
legacy Troubleshooting
Issue We are trying to restore a PRO environment backup into DEV environment. And we see in the log several errors related to Document Library when decompressing: May 05 16:13:15.812 build-3964...
Advanced Tab in the Monitoring section on the Cloud Console is not showing up
legacy Troubleshooting
Issue The Advanced Tab does not appear in the Monitoring section on the Cloud Console Environment Liferay Cloud - PaaS   Resolution...
JS file caching
legacy
Issue How to enable the cache for the JS file? On each page refresh, all default JS is getting called, impacting site performance. Environment Liferay Paas Liferay Quarterly Release Resolution While refreshing the...
Blank screen when downloading a folder as a zip file from the document library, when the title contains special characters
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to download a folder containing...
Show Number of Requests in Redirection > 404 URLs Tab
legacy Troubleshooting
Issue When I navigate to Site Administration > Redirection > 404 URLs, all URLs show 0 requests Environment DXP 7.3 Resolution For the 404 URLs Requests counter to track the number of views, View Count must be...
How apply changes to Tomcat's server.xml file in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I need to make some changes in Tomcat's server.xml...
How to resolve a Jenkins "Failed to rotate logs" error when executing the Project Build Discarder
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In our -infra service's CI logging, we are seeing frequent...
Ext module is not deployed with the cloud deployment process
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The modules_ext style projects in workspace will...
Performance issue: Liferay service getting restarted frequently
legacy Troubleshooting
Issue Liferay service gets restarted frequently [every day or so], and status logs show readiness and liveness probes failing and causing the service to restart. Environment liferay-dxp:7.2-4.0.3 Resolution There...
How to resolve a "failed to 'KillContainer' ... context deadline exceeded" error observed in a Liferay PaaS service's status logging during deployment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Whenever we deploy a build (even if the image versions are...
Unable to send message: Could not convert socket to TLS
legacy Troubleshooting
Issue In Fix Pack 92 we add the mail.session.mail.smtp.starttls.enable property to the portal.properties file to successfully configure the outlook mail server. After installing this Fix Pack or a higher one you...
How to resolve Jenkins builds no longer completing after GitHub user contact adjustments
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After a user left our company (who had previously created a...
How do I implement a JNDI database connection on Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Portal Administrators may require a connection to the...
How to decide which Liferay DXP image from Docker Hub to use with Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Now that the Liferay DXP image for a Liferay PaaS environment...
How to resolve Jenkins failing to build a service in Liferay PaaS with a non-zero exit value of 137
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to build a Liferay PaaS service, our Jenkins...
Liferay PaaS - DB user doesn't have super privileges for the database service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay PaaS backup service will throw: ERROR 1227...
Is it possible to change how much memory Gradle uses during a Liferay PaaS build in Jenkins?
legacy How To
Issue Since our Jenkins builds are using Gradle Daemons, we would like to increase the memory available to control how much memory Gradle uses, so that it is increased from this default: org.gradle.jvmargs=-Xmx512m...