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How often does the sync process happen between Liferay DXP and Analytics Cloud?
legacy
Issue How often does the sync process happen between Liferay DXP and Analytics Cloud? Environment Liferay DXP  Analytics Cloud (Token-based connection) Resolution Sync happens every hour.    , content: Issue...
Favicon not showing on legacy Microsoft Edge
legacy Troubleshooting
Issue Liferay DXP is running locally on http://localhost:8080 Liferay DXP favicon doesn't show up on Microsoft Edge legacy (EdgeHTML) v.18 or lower. Instead, a dummy favicon placeholder will be shown: On the same...
Adding custom Spell checker and Query suggestions for languages that do not have them by default
legacy How To
Issue You might want to enable the spell checking and suggestion feature in your 'Search Portlet' but the language you wish to use does not have them by default. Environment Liferay DXP 7.x Resolution Create a...
Define Permissions page crashes with a large number of groups on MS SQL Server
legacy Troubleshooting
Issue When a large number of Organizations are added in the portal (More than 200,000), the "Define Permission" screen breaks down and appears to be blank when clicked on Summary -> Control Panel -> General...
Landing page redirection is not working after SAML configuration
legacy Troubleshooting
Issue Once the SAML is configured the Landing Page redirection is not redirecting to the desired page. Environment Liferay DXP 7.1 Resolution The pre and post-login actions (like DefaultLandingPage actions) are not...
When pasting a content into the Liferay editor, all the formatting is lost
legacy Troubleshooting
Issue After installing a Fix Pack, when an HTML content is pasted to the Liferay Web Content editor, all the format is lost, it no longer respects the styles. Environment Liferay DXP 7.0 Fix Pack 62+ Liferay DXP...
Expand button not working in mobile view
legacy
Issue While clicking the Expand button of Document & Media in the Mobile, it is not working. Environment Liferay DXP 7.2 Resolution The Expand button is working on all screen size, however, the expand button does not...
Resolving a "compressed-looking" control panel menu in a custom 7.3 theme
legacy Troubleshooting
Issue While attempting to upgrade our custom theme from 7.2 to 7.3, we have run into an issue where there is a "compressed" look for the new top-right control panel menu when comparing the custom theme with the...
Site Facet is not working properly
legacy Troubleshooting
Issue Steps to reproduce Create the sites - site 1, site 2, site 3. Create the page named "search" Drag the "search result" and "site facet" portlet to enable search on this page. Search for any site. Expected...
How to disable birthday and gender fields from user profile
legacy How To
Issue Is it possible to disable birthday and gender fields from user profile? Environment Liferay Portal 6.2 Liferay DXP 7.x Resolution On Portal 6.2, go to Admin > Control Panel > Configuration > Users > Fields ,...
Liferay PaaS - Liferay Service fails to start due to wrong Dynatrace credentials even if they are not set
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While starting the liferay service, the container will...
Unable to embed videos in Knowledge Base articles with the
Issue After publishing a new Knowledge Base article including a video embedded with the <video> HTML5 tag: <video controls="" height="240" width="320"><source...
Adding User Groups to Site Membership as a Site Administrator
legacy How To
Issue Site Administrators are unable to add user groups as members of the site they manage.  Environment DXP 7.0+ Resolution This is currently an intended behavior as the Site Administrator role by default does not have...
Deprecation warning in the browser's console: "Value provided is not in a recognized RFC2822 or ISO format"
legacy
Issue After patching a bundle with a fix (Fix Pack or hotfix) that includes the solutions for LPS-121066 and LPS-121499, customers and DXP users may notice the below warning message in the browser's console:...
Push notification API unable to register
legacy Troubleshooting
Issue When trying to register a device through the Liferay Push, the following error will be received: error: com.liferay.portal.kernel.jsonwebservice.NoSuchJSONWebServiceExceptio LRPush Error Error...
I cannot set the default template for a web content structure
legacy How To
Issue When I create web content based on a structure with multiple templates, I would like to change the default template of that structure. Environment Liferay portal 6.2 Liferay DXP 7.0 + Resolution In order to...
JournalArticle not properly indexed with 'Document contains at least one immense term' error
legacy Troubleshooting
Issue When attempting to perform a re-index, JournalArticle contents are not properly indexed due to an error similar to the following: For Solr: 2020-09-23 06:32:13 ERROR org.apache.solr.common.SolrException: Exception...
Renamed Liferay Enterprise Search apps and how it impacts installations
legacy How To
Table of Contents Summary of Changes Impact to New Installations (DXP 7.0-7.3) Impact to Existing Installations (DXP 7.0-7.2) Summary of Changes As of September 24, 2020, the Liferay Enterprise Search (LES)...
ClassCastException when using Elasticsearch 7
legacy Troubleshooting
Issue After installing the Elasticsearch 7 plugin and connecting Liferay DXP to an Elasticsearch 7 server, errors like this are thrown on startup: ERROR...
Embedded Language Selector with "Select Box" template throws "Uncaught TypeError: Cannot read property 'attr' of null" when switching language
legacy Troubleshooting
Issue When embedding the Language Selector in the theme or a layout template and setting it to have "Select Box" template in the portlet's Configuration settings, the below error will be thrown in the browser's...
Message Board Portlet - File Attachments
legacy How To
Issue Is it possible to deactivate File Attachments on the Message Board portlet? Environment Liferay Portal 6.2 Liferay DXP+ Resolution By adjusting the role/permissions according to the user and the...
Making changes to a Velocity Application Display Template does not update dynamically
legacy Troubleshooting
Issue When making changes to a Velocity Application Display Template, these changes are not processed and updated dynamically, and are not reflected immediately upon saving. Environment Liferay 6.2 Resolution This...
DXP 7.2 Service Pack 3 (SP3)/Fix Pack 8 (FP8) requires Liferay Connector to Solr 7 v2.1.0 or higher
legacy Troubleshooting
Symptom When DXP 7.2 is configured with Solr 7 and your patch level is Service Pack 3 (SP3) or Fix Pack 8 (FP8) or higher, the following error is thrown in the console when starting DXP and the Solr 7 connector...
Should the predefined value in a hidden Form field be recorded on Form submission?
legacy
Issue I have a form with 2 fields: - "Visible field" - "Hidden field" with a predefined value The Form has a rule: - If "Visible field" is not empty, then show "Hidden field" Submit 2 form entries, one where the...
liferay-search-tuning-rankings index is missing from Elasticsearch after installing DXP 7.2 FP8+/SP3+
legacy
Environment Existing Liferay DXP 7.2 installations after moving to Fix Pack 8+/Service Pack 3+ (FP8+/SP3+) patch level Elasticsearch 6.x/7.x Symptom After installing DXP 7.2 FP8+/SP3+, the...
Why p_p_auth token is exposed in the URL? Could it be a security risk?
legacy
Issue On Liferay Portal 6.2, p_p_auth token is exposed in the URL. It might be considered as a security risk. Environment Liferay Portal 6.2 Resolution No attacker or other user can use p_p_auth token, only a...
Navigation Menu portlet won't list child of child pages
legacy Troubleshooting
Issue While using any Navigation Menu portlet template different from the "List Menu" one (for example: Bar Minimally Styled), in a long page tree with multiple children pages, like: Only Welcome and Level1page...
In DXP, it is not possible to differentiate configuration per site on embedded portlets
legacy Troubleshooting
Issue In DXP, a portlet could be embedded like below: <#assign preferencesMap = {"portletSetupPortletDecoratorId" : "barebone"} /> <@liferay_portlet["runtime"] instanceId="1234"...
Guests can no longer see web content articles
legacy Troubleshooting
Issue After updating a Liferay DXP 7.2 server to dxp-5+ and publishing content Guests no longer see web content articles. A fix, LPS-106146, was introduced in dxp-5 that addressed a permissions error when...
Export of site fails with NoSuchTemplateException
legacy Troubleshooting
Issue We want to export our site into a LAR file, but it fails with the below error on the UI: An unexpected error occurred with the publication process. Please check your portal and publishing...
Web content loses its display page when deleting the default Asset Publisher from the page
legacy
Issue We have a Widget page with an Asset Publisher on it, which is set to be the default AP on that layout We also have a web content and our page is set as its display page in the web content's...
Multi-Tenant Elasticsearch Index Names Support in DXP 7.2 FP8/SP3 and DXP 7.3+: Important Changes for Search Tunings and Workflow Metrics
How To
Applicable Environments Liferay DXP 7.3 and 7.4 Liferay DXP 7.2 Service Pack 3+/Fix Pack 8+ (SP3+/FP8+) Elasticsearch 6.x/7.x Liferay Connector to Elasticsearch 7 v3.1.0 (for DXP 7.2) Who should read this article?...
Getting the themeDisplay object in DXP themes and layout templates
legacy How To
Issue In Liferay Portal 6.2, the themeDisplay object was inherited in themes and layout templates. How is it possible to get the same object in DXP? Environment Liferay DXP 7.0 Liferay...
Administrators can't edit form entries
legacy
Issue Form Entry Edit Functionality Missing Environment Liferay DXP 7.2 Resolution Form entries cannot be edited after they have been submitted by a user in Liferay 7.2. This is expected behavior and the option to edit...
Checking the different fixes between two hotfixes
legacy How To
Issue We have two hotfixes and we would like to know the difference between them How can we check the common and different fixes within those hotfixes? Environment Liferay Portal 6.2 Liferay DXP 7.0+...
Changing layout's type removes portlet preferences
legacy Troubleshooting
Issue Changing our page's type from "Layout" to "Link to URL" then back to "Layout", the page won't retain its portlets configuration Environment Liferay DXP 7.0 with Fix Pack 93 or below Resolution The...
Cannot Request Users With long userid After Patching to DE-93
legacy Troubleshooting
Issue We use this code to secure our API calls in our customization: (request variable is an HttpServletRequest object from @Context annotation) long userId = GetterUtil.getLong(request.getRemoteUser());  user =...
Handling Freemarker Template Errors in the UI
legacy Troubleshooting
Issue Liferay renders Freemarker Template errors in the UI, particularly when a Web Content template references a non-existent value from a Web Content structure. This can potentially cause confusion or negative user...
How Can I Share Widget Content on Social Media?
legacy How To
Issue I would like to share blogs, web content, and other asset-based widgets on social media sites like Twitter, Facebook, or Linkedin. Environment DXP 7.2 DXP 7.1 DXP 7.0 Resolution Sharing widget content on...
Contributed Fragment Collection's content is not correct after deployment
legacy Troubleshooting
Issue We have created a Contributed Fragment Collection, carefully following the documentation The collection contains two fragments After successful deployment, we see only one fragment is present twice...