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Unable to start sidecar elasticsearch after upgrading JDK 8 to JDK 11
legacy Troubleshooting
Issue Following error appeared in the console after upgrading JDK 8 to JDK 11: [Sidecar:617] Sidecar Elasticsearch process is aborted java.util.concurrent.ExecutionException:...
Uploading the large image the resize option is not appearing to resize the editor
legacy Troubleshooting
Issue Upload the large image in the web content editor; the option to resize the editor is not available for the first time to check after publishing. Steps to reproduce: 1. Start the server. 2. Navigate to the...
How to Generate SAML Tracer export for Liferay Support
legacy How To
SAML Tracer can be a useful debugging tool for viewing SAML messages sent through the browser during single sign-on and single logout and helps with analyzing both SP- and IdP-initiated SAML flows, including viewing and...
Ampersand in Web Content Text field turned into & in Content Pages
legacy Troubleshooting
Issue Create an example structure with the following associated template: <#ftl output_format="HTML" auto_esc=false> <p>-----------------</p> This should't be escaped: ${'&'} <p>-----------------</p> This should be...
How to enable conversions for document library files.
legacy How To
Issue How to download converted document through Liferay Document Media portlet while using OpenOffice? Environment Liferay DXP 7.4  LibreOffice 7.1.6  OpenOffice 4.1.11  Resolution Add the...
Different behavior if you call a non-existing jpg or a gif
legacy How To
Issue A user tries to open a non-existing file with the documents path For example: localhost:8080/documents/abc.jpg or localhost:8080/documents/abc.gif The user will get a "Not Found" Page but it is not the same for...
Eclipse / Liferay IDE: "Failed to read schema document" URL when creating JNDI connections for Spring Portlets
legacy Troubleshooting
Issue When creating JNDI connections using Spring, Eclipse / Liferay IDE users may encounter the following error: "Failed to read schema document 'http://www.liferay.com/schema/lrjee/liferay-jee.xsd', because 1)...
'Unable to write temporary file' when uploading large LAR files
legacy Troubleshooting
Issue After uploading a LAR file, a message "The file <filename>.lar cannot be imported: Unable to write temporary file" is displayed Environment DXP 7.3, DXP 7.4, Quarterly Releases Resolution Liferay...
DocuSign is not working for Production environment
legacy Troubleshooting
Issue DocuSign works properly with developer DocuSign credentials in the UAT environment, however, while working in production with prod DocuSign credentials, users are unable to view or receive the entries on the...
Unable to play .wav audio files
legacy Troubleshooting
Issue Unable to play audio files of the '.wav' extension on the iOS app. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution To mitigate this concern, please include the...
'Page Comments' portlet showing JS errors
legacy Troubleshooting
Issue After replying to the comments on the 'page comments' portlet, it is showing the following javascript errors in the console: Error] TypeError:...
DocuSign API rules and limit
legacy
Issue APIs are failing, hence Liferay has to provide a feature to restrict the API limit. Environment Liferay DXP 7.4 DocuSign Resolution With the current DocuSign integration feature provided by Liferay, the...
Behaviour of the Liferay Infrastructure on Liferay PaaS when a Headless API is called during deployment
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue 1. What will be the behavior of the Liferay...
DocuSign Error: The access token provided is expired
legacy Troubleshooting
Issue When attempting to work with a new token for DocuSign integration, the following errors are observed: DEBUG [https-jsse-nio-443-exec-38][DSEnvelopeManagerImpl:177] [LPP-50430] value of Json Object is...
"Link to Page of this site" "Select" popup is slow when the site has lot of pages.
legacy Troubleshooting
Issue When a site contains a large number of pages when creating a "Link to Page of this site" page then clicking on "Select" the Popup window's load time is long. To reproduce: On a site with a very large number of...
The Commerce Site Catalog UI is distorted when the '/' is placed at the end of the URL
legacy Troubleshooting
Issue UI is distorted when the user appends '/' at the end of the URL Steps to reproduce: 1. Start Liferay DXP U62. 2. Navigate to Site -> Click on the "+" blue icon -> Select 'Minium' template. 3. Opened the...
Error when using Fragments Toolkit
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When using the Fragments Toolkit, following the steps in the...
URL for uploaded documents not being displayed
legacy Troubleshooting
Issue After uploading a document in Documents & Media and clicking on Details, its URL should being displayed on the right hand side menu, under "Latest version URL, but it is not. Environment DXP 7.3 Resolution A .jsp...
Webserver deployment fails with error "Desired service spec customDomains exceeded the max limit"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm trying to deploy the webserver service but the...
Error "Uploaded LAR file type layout-set-prototype does not match Portlet." reported when importing site template lar file
legacy Troubleshooting
Issue Go to Control Panel --> Site Templates Click the icon with three vertical points in the upper right corner of the page and click Export/Import Select Import section Then importing a site template lar file, the error...