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Why I can see a document if I don't have permission in a parent folder and permissions inheritance is enabled?
legacy
Issue In a portal with the structure Folder1 > Folder2 > Folder3 > Document and below permissions: Folder1: Subscribe, View, Access Folder2: No permissions Folder3: Subscribe, View, Access Document: View,...
Liferay's Upgrade Tool isn't compatible with JNDI
legacy Troubleshooting
Issue When trying to upgrade our Liferay environment when using JNDI, normal upgrade tools don't work. What would be another method to update our Liferay environment without using the normal upgrade tools? ...
Search Blueprints feature is not shown in Liferay
legacy Troubleshooting
Issue According to this documentation, Search Blueprints, the Search Blueprints functionality is available in DXP 7.3 starting with Update 6. However, after installing DXP 7.3 Update 6, the Search Blueprints...
How can I know what third party libraries Liferay uses?
legacy
Issue I wonder what third party libraries's versions are distributed with Liferay. Environment N / A Resolution The file 'versions.html' included in a Liferay bundle enumerates the 'Third Party Software List' ....
Error: Could not find or load main class when upgrading Liferay version using Upgrade Tool
legacy Troubleshooting
Issue When attempting to upgrade the Liferay version using the Upgrade Tool users are met with the following error message: "Error: Could not find or load main class [class name]", and the upgrade fails to...
Is JDK 17 supported by Liferay?
legacy
Issue We would like to use JDK 17 but we see that it is not listed in the Compatibility Matrix Environment Liferay DXP 7.0+ Resolution JDK 17 is not supported as of yet. However, it is already being considered The same...
SOAP service list API is exposed to non-authorized guest users
legacy Troubleshooting
Issue SOAP service list API found at http://[host]:[port]/api/axis is exposed to external guest users even with it configured to display locally only. The following property is set in portal-ext.properties:...
The custom scheduler is not working after upgrading from 7.4 U62 to U90
legacy How To
Issue We have written a scheduler which works perfectly in 7.4 U62, but when we updated our bundle to 7.4 U90, it is not working.    Environment Liferay DXP 7.4   Resolution Due to the changes by LPS-176754, please adapt...
"HTTP/1.1 413 Request Entity Too Large" Error encountered when reindexing
legacy Troubleshooting
Issue We encountered the error below while reindexing:  Error reindexing all com.liferay.journal.model.JournalArticle for company: 10157 com.liferay.portal.kernel.log.LogSanitizerException: java.lang.RuntimeException:...
Unable to see upload option under 'Talend' tab
legacy Troubleshooting
Issue The user is not able to see the upload option for the file in the 'Talend tab' of the job scheduler. Steps to reproduce: Start DXP server Navigate to Control Panel > Job Scheduler Click on the add button to...
How to change ReleaseInfo panel in server administration, resources tab
legacy
Issue We want to change the Release Info panel, what is shown inside the Server Administration > Resources menu Environment Any DXP 7.x Liferay version Resolution Since it would require changing the...
Where are the Fix Pack Releases for Liferay DXP 7.4
legacy
Issue We are not seeing any Fix Pack releases for 7.4 recently. Can we expect FPs for 7.4 or only Service Pack? Environment DXP 7.4 Resolution Starting with Liferay DXP 7.3 SP3 and above, we switched to an Update...
Which folders can be cleared in the Tomcat bundle while restarting Liferay?
legacy How To
Issue which folders can be cleared in the Tomcat bundle before restarting Liferay? Environment Liferay DXP 7.0 - 7.4 Resolution The following folders can be cleared: osgi/state {Liferay_home}/work {tomcat_home}/temp...
java.util.zip.ZipException: Invalid CEN header (invalid zip64 extra data field size) when starting dxp using JDK 11.0.20
legacy Troubleshooting
Issue Start DXP against JDK 11.0.20, the following error is reported in the log: ERROR [main][ModuleFrameworkImpl:417] null org.osgi.framework.BundleException: Error occurred installing a bundle. at...
Sometimes not getting full captcha text in the image
legacy Troubleshooting
Issue Full captcha is not visible sometimes, which degrades the user experience as the user needs to refresh the captcha image trying to get a full image in order to pass the captcha test. Environment Liferay DXP...
Azure Active Directory authentication between DXP and underlying database
legacy
Issue I have a question regarding regarding the SQL AAD Integrated authentication. Is it supported (or not) for ManagedIdentity?  Connect using Azure Active Directory authentication - JDBC Driver for SQL Server | Microsoft...
Unable to install any patch or hotfix on DXP
legacy Troubleshooting
Issue Even after trying with a vanilla instance and restarting the server, the user was unable to install a patch or hotfix. Environment Liferay DXP [all versions ] Resolution The above issue also might happen when...
PostgreSQL timezone
legacy
Issue The time zone of PostgreSQL is set as UTC. ・Is there any recommended setting for Liferay? ・Is there any issue for Liferay if TimeZone is set to UTC? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP...
Cannot access source code on configuration mails with ckEditor
legacy Troubleshooting
Issue When try to put a source code on the configuration email, after save, the CKeditor shown an empty code. Environment Liferay DXP 7.4 U72 until the U75. Resolution Upgrade to Liferay DXP 7.4 Update 76 or...
Can't enable Xuggler in DXP
legacy Troubleshooting
Issue The "enabled" checkbox for Xuggler does not appear after properly following the official documentation containing the steps to enable it. Environment DXP 7.3 Resolution Please note that every time...
API versioning in Liferay Headless
legacy
Issue Does Liferay Headless framework support API versioning? Environment DXP 7.3 Resolution Liferay Headless framework does support API versioning. With the combination of this GitHub...
React widgets take more than 10 seconds to load on page
legacy Troubleshooting
Issue React widgets that have files caching in the browser take 10+ seconds to load. Environment DXP 7.3 Resolution Using Webpack instead of NPM Bundler may help with this performance issue. Having only...
Deploying DXP 7.4 on JBoss EAP 7.4.0
legacy How To
Issue This article outlined the detailed steps to deploy Liferay DXP 7.4 on JBoss EAP. Environment Liferay DXP 7.4 JBoss EAP 7.4.0 Resolution JBoss_Home/Liferay_Home contains jboss-eap-7.4 folder which is shown below...
Upgrading Liferay using a JNDI connection
legacy Troubleshooting
Issue When trying to upgrade a Liferay environment using a JNDI connection to the database the upgrade fails and produces errors.  Auto upgrade portal properties ("upgrade.database.auto.run=true" and...
The search does not return the page
legacy Troubleshooting
Issue The search does not return the page Steps to reproduce: 1. Create a Minium site 2. Navigate to Commerce>Channels >Minium Site Portal 3. Go to the tab Product/Category display pages 4. Click “Choose” on the...
Configure New Relic in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Note: New Relic is a third party monitoring tool, use this...
How to modify web content by editing database field
legacy How To
Issue On 7.4 there is no content field on JournalArticle table, so you can't search here this content or modify it quickly. Environment DXP 7.4 Resolution Knowing that on DXP 7.4 content field was removed...
How to send notification based on site with groupid
legacy Troubleshooting
Issue When having two separate sites, we want to create different notification for each, but we can't set separate notifications for different sites with the condition: groupId==<groupId of your site>. If we create...
After upgrading 7.4, a new Tunnel Authentication entry is created
legacy How To
Issue After upgrading to 7.4 from previous versions or Updates, there is a new /api/liferay/do entry in Tunnel Authentication configuration (Control Panel > System Settings > API authentication > Tunnel...
StackOverflowError related to locales during upgrade
legacy Troubleshooting
Issue You might encounter an issue where you receive a StackOverflowError during your upgrade process, such as this: ERROR [main][ROOT:56] bundle com.liferay.portal.verify.extender:7.0.24...
Error updating DXP 7.4: Upgrade process failed or upgrade dependencies are not resolved
legacy Troubleshooting
Issue We are updating DXP 7.4 from Update-X to Update-Y following this article https://help.liferay.com/hc/es/articles/4415761553677 But when system boots with the Update-Y installed, following message is showed in...
Manually Installing Liferay Connector to SAML 2.0
legacy How To
Issue We need to manually install and/or update the Liferay Connector to SAML 2.0. This is primarily done for security reasons, such as a Liferay bundle being firewalled off the internet.  Environment DXP 7.3...
Firewall is blocking special characters
legacy Troubleshooting
Issue Particular variables or special characters, like "@" and "$," are present in the URLs that the security layer blocks. Some security rules do not allow special characters like "@" and "$" in the URLs used when...
OOB Category Filter widget configuration failed
legacy Troubleshooting
Issue When updating the order of vocabularies in the Category Filter widget configurations, it fails with an error: ERROR [http-nio-8080-exec-10][render_portlet_jsp:131] null java.lang.NumberFormatException: Unable to...
AnalyticsEventModelImpl error during upgrade via Liferay Upgrade Planner
legacy Troubleshooting
Issue While upgrading using Liferay Upgrade Planner, the AnalyticsEventModelImpl.java class encounter some errors The following errors are readable:...
Upgrade Error DDM Forms Replacing Polls
legacy Troubleshooting
Issue We are running an upgrade from Liferay 7.0 to 7.4 and observing the following error in the log: WARN  [main][BasePortletIdUpgradeProcess:511] null com.liferay.portal.kernel.log.LogSanitizerException:...
Disabling jQuery breaks Control Panel and Login Portlet
legacy
Issue After disabling jQuery in DXP 7.2, it is no longer possible to close the control panel, expand the "Users" and other sections, and the login portlet breaks as well, resulting in reduced portal...
Unable to use /expandovalue/get-data method
legacy Troubleshooting
Issue When using the JSON Web Service API, to get the values for multiple column names, we find that filling the columnNames field on get-data Method does not yield any of the expected data. Any values input into the...
FrameworkEvent ERROR when deploying Liferay to WebSphere
legacy Troubleshooting
Issue After an upgrade from 7.4 U69 to U73, the following errors are seen when deploying Liferay to WebSphere: ERROR [Framework Event Dispatcher: Equinox Container:...
Model Listener cannot record an occurrence for user assignment in a password policy
legacy Troubleshooting
Issue Unable to record audit records using the add association method in either the user listener or the password policy model listener when a user gets assigned to a password policy. Environment DXP 7.4...
Overriding Gradle default settings and downloading files from a local repository using IntelliJ
legacy Troubleshooting
Issue Downloading files from the default Liferay repository is not possible due to firewall settings while using IntelliJ. How to change the default Gradle settings for the repositories and use a local one...
Failed upgrade process for module com.liferay.journal.service
legacy Troubleshooting
Issue During your upgrade process, you might encounter an error during the com.liferay.journal.internal.upgrade.v1_1_0.DocumentLibraryTypeContentUpgradeProcess step: Caused by:...
How to add Sample Data to Liferay DXP?
legacy How To
Issue While this might be a simple thing to do, the way to do this may be unknown to most Liferay users. Environment Liferay DXP Resolution Whenever you're first setting up your Liferay DXP server, you'll...
Basic document file entry type group id is zero
legacy
Issue After upgrade to DXP 7.4 U67 from 7.0, in DLFileEntryType table the entry for Basic Document type has the following fields set to zero: fileEntryTypeId, groupId, companyId, userId. Is this the intended behavior?...
Errors calling an external SOAP web service related to javax.xml.ws.spi.Provider or com.sun.xml.ws.spi.ProviderImpl after upgrading to Java 11
legacy Troubleshooting
Issue We have developed a custom login pre-action module where we want to call an external SOAP web service, this module was working on older Liferay versions. After upgrading to Java 11, if we try calling this external...
ServletException during Liferay startup caused by a NullPointerException
legacy Troubleshooting
Issue You might encounter an issue where you face an error when starting up Liferay which prevents proper functioning: javax.servlet.ServletException: java.lang.NullPointerException at...
Does Liferay have a health check URL or a similar monitoring mechanism?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to monitor Liferay nodes health in order to connect it...
com.liferay.portal.servlet.filters.i18n.I18nFilter has been removed. What do I need to do?
legacy Troubleshooting
Issue During startup (or upgrade) we see this error in the logs ERROR [main][VerifyProperties:163] Portal property "com.liferay.portal.servlet.filters.i18n.I18nFilter" is obsolete Why was this removed, and what do we need...
Audit OSGi Dependency Error Post Upgrade
legacy Troubleshooting
Issue We are observing the below error after upgrading: WARN  [main][DependencyManagerSyncUtil:73] Declarative Service Unsatisfied Component Checker check result: _Bundle {id: 148, name:...
Liferay DXP 7.4 Upgrade Compatibility with Spring 6.0.X
legacy
Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these...
PortalUtil.getPortalURL() is returning http response
legacy Troubleshooting
Issue While trying to fetch some data using PortalUtil.getPortalURL(httpServletRequest) method, it returns http response even on a SSL enabled website. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution There...
The Error "org.hibernate.HibernateException: Unable to determine Dialect to use" Occurs When Connecting to MariaDB Server
legacy Troubleshooting
Issue The server cannot start up due to the following error Liferay log: ERROR [ServerService Thread Pool -- 106][DialectDetector:147] org.hibernate.HibernateException: Unable to determine Dialect to use [name=MariaDB,...
Unable to copy from file:/opt/liferay/osgi/modules error when starting docker
legacy Troubleshooting
Issue When starting Liferay docker environment, the user gets the following error:  ERROR [main][ModuleReadHookImpl:88] Unable to copy from file:/opt/liferay/osgi/modules Environment Docker Liferay Quarterly Release...
Href lang URLs wrongly formatted (with trailing slash)
legacy Troubleshooting
Issue The presence of trailing slash is inconsistent in the href lang URLs impacting Search engine indexing. For example: https://www.mysite.com/en https://www.mysite.com/de/ https://www.mysite.com/fr Environment...
Resolving Job Scheduler Stuck in "In Progress" Status
legacy Troubleshooting
Issue The Job Scheduler log status remains stuck in "In Progress" after a server outage during a triggered job and can not be deleted. Environment Liferay DXP 7.4 Quarterly Release 2023.Q3 Resolution...
Upgrade Liferay From 7.4 to Quarterly Release
legacy How To
Issue Please provide details on how we can upgrade from 7.4 Update 20 to Quarterly Release 2023.Q3.2. Environment Liferay 7.4 Update 20, Liferay 2023.Q3.2 Resolution Replace the content in...
Moving to SAML w/ Upgrade Encountering Landing Page Issues
legacy Troubleshooting
Issue We just tested upgrading to 7.4 changing to SAML (coming from CAS) in the process and believe we have encountered the issue as described in this...
Getting timeout exception during application restart in a cluster environment
legacy Troubleshooting
Issue Getting the below error (TimeoutException) during application restart in a cluster environment: Error: ERROR [localhost-startStop-1][ClusterSchedulerEngine:604] Unable to load memory clustered jobs...
Upgrade Tool in 2023.Q3.1 Bundle uses Wrong Version of Tomcat
legacy Troubleshooting
Issue When upgrading to 2023.Q3.1 Quarterly Release, the wrong version of Tomcat is suggested by the Upgrade Tool as below: Please enter your application server directory ([Your Liferay Home]/tomcat-9.0.80): Environment...
Create transactional method without using ServiceBuilder
legacy
Issue We want to know if there's any API or Class that we can use in Liferay to create a transactional method without using service builder. Environment Liferay DXP 7.4 Resolution You can use...