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Export process does not include draft versions of web contents
Issue We are using LAR export import functionality to migrate some data between Liferay installations. We have detected the web contents in "draft" status are not being exported and migrated. Is this the correct behavior? Environment Any Liferay DXP or Liferay Portal version Resolution...
Error "The SSL private key cannot be parsed" when deploying to Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to deploy to Liferay Liferay PaaS, the build fails with the following error message: Some error has happened during...
Maximum number of attempts to create a unique file name
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The default value is 50, but is there a limit to the value that can be...
Suggestion for troubleshooting/debugging document preview generation problems
Issue Document previews do not seem to be generated, we keep seeing the "Generating preview will take a few minutes" message. No errors in the logs. How can I troubleshoot or get more logs about what is happening during preview generation, what could go wrong? Environment 7.4 Resolution...
How to change Menu Display widget default display template
Issue When configuring a Menu Display widget the default display template can be changed. Environment Liferay DXP Resolution Can be changed through System Settings > Content and Data > Navigation > Navigation Menu Template, content:...
DXP 7.0 License not activated after deployment
Issue After deploying the provisioned Liferay license, the Liferay bundle license is not activated and "This instance is not registered." error is thrown.  After going through the Activation Key Troubleshooting Guide, still having issues with the license. Environment DXP 7.0 Resolution...
Create a new database user in Liferay Cloud: Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While creating a new DB user, it gets self-deleted upon server restart. Environment Liferay DXP 7.0 + Resolution Please follow the...
What to do if you accidentally delete an administrator user
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I accidentally deleted an admin user due to customization. How should I...
Remote App is not being Published to the Remote (Live) Server
Issue When attempting to publish a Remote App from Staging to Live in DXP 7.4, the App is successfully sent to the Remote Server and .js and .css files can be seen in Documents and Media. However, after registering the client extension in Live, the App is not rendered on the page....
Loading a module to nginx
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to load a module for restricting IP accesses from certain places. We need to enable "ngx_http_geoip_module" to achieve this...
LDAP users are not being added to portal upon sign in and cannot sign in
Issue LDAP users not getting created upon sign in, preventing authentication and resulting in errors similar to: ERROR [https-jsse-nio-8443-exec-1][AutoLoginFilter:256] Current URL /portal/ generates exception: com.liferay.portal.kernel.exception.NoSuchUserException: No User exists with...
OAuth2 Scopes list long text shifted over
Issue When viewing the OAuth 2 administration> Scopes page as a regular admin in a virtual instance, longer text and their checkboxes are shifted over. Environment 7.4 Resolution Update to 7.4 u53+ LPS-168507, content:...
Is it possible to edit a file using the Liferay service shell console?
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to edit a file using commands like vim, vi, emacs, pico, or nano in Liferay PaaS, a "command not found" message...
Symantec reporting Analytics Cloud URL as malware
Issue https://osbasahbackend-ac-europewest3.lfr.cloud is being categorized as a security risk by Symantec the following URLs may also be affected by this https://osbasahbackend-ac-southamericaeast1.lfr.cloud https://osbasahbackend-ac-europewest2.lfr.cloud...
Navigation showing wrong page hierarchy
Issue After creating public and private pages in DXP 7.3 and then creating a Master Page Template Design and a Display Page Template Design with the private pages, you should be able to see private pages in the Navigation bar of "Private page display page template". But instead, you see...
Liferay Learn (learn.liferay.com) is not loading properly or looks distorted
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay Learn (learn.liferay.com) is not loading properly and looks distorted such as below when accessed. Environment Any browser...
How can I find valid Workspace Product Keys to configure for liferay.workspace.product in gradle.property?
Issue What "product keys" are valid to configure for the liferay.workspace.product= property in gradle.properties? How can I select the proper "product key" value for Liferay Workspace? Environment Liferay Workspace DXP 7.0+ Resolution For Quarterly Releases: There is a new index file:...
Login fields are greyed out in 7.4 after upgrade with dl.store.impl specified in 7.4 upgrade tool
Issue After setting dl.store.impl= in portal-upgrade-ext.properties and using the upgrade tool to upgrade from 7.0 to 7.4, login fields are greyed out in 7.4. Environment 7.4 Resolution Double check your upgrade configuration and process per 7.4 upgrade documentation. The presence of the...
Filtering by date is not working in API explorer
Issue Filtering by date is not working in API explorer. Results return no objects and there are errors in the log similar to: java.lang.UnsupportedOperationException: Unsupported method getColumn with field name dateCreated Environment 7.4 Resolution Update to 7.4 u47+ LPS-163011,...
Fragments with Accent or Special Characters in Title Fail to Export
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to export a fragment with a name containing accent or special characters, a blank page is displayed and the following...

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