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404 error when downloading module "com.liferay.saml.opensaml.integration" from Release Notes page
legacy Troubleshooting
Issue Getting a 404 error when downloading module "com.liferay.saml.opensaml.integration" from Release Notes page. Environment Liferay DXP 7.2 Resolution The module for  "com.liferay.saml.opensaml.integration" can be found on Marketplace. Please download SAML 2.0 from Liferay Marketplace...
How to change Liferay DXP session timeout on Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You need to change the session timeout for Liferay DXP instances running on Liferay PaaS Environment Liferay PaaS stack 4  Liferay...
The /dtd/ folder of the war with sensitive information is exposed when deploying a portal on Weblogic 12c R2
legacy Troubleshooting
Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles will be at your team's discretion. Issue After the creation...
If a user is created under an organization, a user who does not have permission to change roles can control roles.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Added users under the organization The user who performs "Add User" does...
Range affected by IP address changes
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The IP address of the application server will be changed.Does it have any...
nodejs download fails due to invalid link
legacy Troubleshooting
Issue Customers may encounter failures using Gradle v.4 + Workspace. Here is the relevant stacktrace exception: > Task :downloadNode FAILED Trying to download http://mirrors.lax.liferay.com/nodejs.org/dist/v10.15.1/node-v10.15.1-linux-x64.tar.gz to...
On slow networks, the browser's console throws "A require() call has failed but no failure handler was provided" at frontend-js-spa-web@/liferay/init.es
legacy Troubleshooting
Issue Administrators may run their Liferay DEV instances on slow networks due to different reasons. In those cases, several issues will be observed: - Buttons unresponsive - Forms not showing data from the database - No pop-ups appearing etc .... The browser's console will print some...
Password Reset Expiration Date
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is there any specification that the password reset email will be...
"Version specific upgrade task must return function" error when running gulp upgrade command
legacy Troubleshooting
Issue While upgrading a theme created with Theme Generator and running the step of upgrading the theme itself (gulp upgrade), the below error message will be returned: [18:20:11] Starting 'upgrade'... [18:20:11] 'upgrade' errored after 680 μs [18:20:11] Error in plugin...
In Select File modal window, when clicking on the SITES breadcrumb link, I see sites that I am not a member of
legacy
Issue When creating e.g. a web content and adding an image or document to it, I am presented with a popup window for selecting the document/image file, and at the top there's a breadcrumb link (Sites), and when I click on it, I can see also sites that I don't belong to. Environment DXP...
Is it possible to view the field values of a specific Elasticsearch document through the Liferay UI?
legacy How To
Issue I'm aware that the values for a specific, indexed Elasticsearch document can be viewed using the Elasticsearch REST APIs, but can I also view those fields and values within the Liferay UI? Environment DXP 7.2 Resolution Yes, it is possible to view the fields and values of...
Liferay DXP Source Code Access
legacy How To
Liferay DXP repositories are located at https://github.com/liferay/liferay-dxp.  This repository replaces source patching mode, which is no longer available for Liferay DXP 7.3+ and Liferay Commerce 3.0+   Liferay subscribers can now access the Liferay DXP source code for our releases...
In Select File modal window, when clicking on the SITES breadcrumb link, the Global site is not listed
legacy How To
Issue When creating e.g. a web content and adding an image or document to it, I am presented with a popup window for selecting the document/image file, and at the top there's a breadcrumb link (Sites), and when I click on it, I cannot see the Global site, so I can select a document from...
How to hide specific pages from search results using the Custom Filter Widget
legacy How To
Issue Is it possible to hide specific pages from search results? For example, we have a site with Page A and Page B. Both pages need to remain public, but we only want Page B to show up in the results when users perform searches.  Environment DXP 7.2 Resolution Important note: Instead of...
Can a guest submit an entry via the form?
legacy Troubleshooting
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue Guests cannot submit...
Web Contents still appear after updating Display Date to a future time
legacy How To
Issue 1. Create a Web Content with a future display date 2. Add an Asset Publisher in the home page 3. The Web Content does not appear in the list (as expected) 4. Create another Web Content and publish 5. The Web Content appears in the list (as expected) 6. Change this last Web...
Commerce guest checkout: country and region drop-downs show "undefined"
legacy Troubleshooting
Issue When I checkout an order as a guest, on the checkout page the Country and Region drop-downs are wrongly populated, showing "undefined" for every country/region name Environment Commerce 2.1.1 DXP 7.1 Resolution The problem is that the methods used to fetch this information are not...
Can not connect to an external service using port 25
legacy Troubleshooting
Issue It is not possible to establish a connection to an external service from Liferay Cloud using the port 25, commonly used for email sending/receiving purposes. Environment Liferay Cloud Resolution Port 25 is always blocked by several Cloud providers (including our solution) due to...
Can not install a hotfix due to folder permission errors
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Can not install a hotfix due to folder permission errors as following: liferay[liferay-xx] ## Hot fix liferay[liferay-xx] ##...
Can not associate an User Segment to a Content set
legacy Troubleshooting
Issue In Site management > Content & Data > Collections > Add a new manual selection > Add a new personalized variation, it is not possible to select a User segment from the list after changing the number of entries per page at the bottom left of the popup window. Environment Liferay DXP...
Can not generate a build from Bitbucket due to status 401 (unauthorised) error on Jenkins service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After trying to integrate your Bitbucket repository, builds are not being generated and the following error is observed on the CI...
JSP fragments modules do not get Resolved after being deployed
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue JSP fragment modules don't get Resolved after being deployed via environment folders on /lcp/liferay/deploy/  Environment Liferay...
How to enable simultaneous login from multiple sessions
legacy How To
Issue How to enable users to simultaneously login to Liferay DXP using multiple different sessions Environment Liferay DXP Resolution Add the following lines to your portal-ext.properties file (you must include both of them otherwise it will not work): auth.simultaneous.logins=true...
Stuck reindex: How to check the progress of a reindex process and remove blocked BackgroundTask and Lock records
legacy Troubleshooting
Symptom Sometimes a reindex will take a long time and seem like nothing is happening. You simply see the reindex icon in the Control Panel bar and/or the percentage does not change.  Environment DXP 7.4 DXP 7.3 DXP 7.2 DXP 7.1 DXP 7.0 Resolution Since this resolution requires...
After 7.0 > 7.1 or 7.2 theme upgrade, the menu to edit web contents will no longer be available
legacy Troubleshooting
Issue After upgrading to DXP 7.1 or 7.2 a 7.0 DXP theme created with the Liferay Theme Generator according to e.g. this tutorial: Upgrading Your Theme from Liferay Portal 7.0 to 7.2, the Web Content Display widget showing a piece of web content will no longer have the menu options to...
Module download link can not be opened on Liferay DXP Release Notes page with 404 error
legacy Troubleshooting
Issue  When trying to download modules like "com.liferay.saml.opensaml.integration" from Liferay DXP Release Notes page, the download link can not be opened with a 404 error. Environment Liferay DXP 7.2 Resolution Modules like "com.liferay.saml.opensaml.integration" is included...
How to Modify Home Folder permissions
legacy Troubleshooting
Issue Guests who don't have view permissions for the Home Folder cannot view any Web Content when the Article view permissions check enabled option is checked. Environment Liferay 7.1+ Resolution The Home folder permissions can be modified with the following steps: Navigate to Site...
Users with role Site Member cannot find other users in search results
legacy How To
Issue Users with role Site Member cannot find other users in search results. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution This is the expected behavior. For security reasons, by default the permission to view other users' data is only given to administrators....
How to connect DXP 7.2 to Elasticsearch over SSL/TLS using PKI authentication where native realm is disabled on Elasticsearch
legacy Troubleshooting
Issue Once DXP 7.2 is configured with Elasticsearch 6.x or 7.x over SSL/TLS in the specific scenario where Elasticsearch uses PKI authentication with username-password disabled, NoNodeAvailableException is thrown during Liferay startup: Caused by: java.lang.RuntimeException:...
How to identify the version of Clay under DXP?
legacy How To
Issue As a developer, I would like to identify the exact version of Clay on the specific DXP version (and patch level) which is currently running. Environment DXP 7.1 Resolution Please go to Control Panel -> System Settings -> Javascript Loader and enable the option Explain module...
Liferay DXP cannot be started correctly due to "Unable to initialize Elasticsearch cluster" errors
legacy Troubleshooting
Issue The server can not be started correctly with ES errors like the following: 2020-06-05 06:45:41.596 ERROR [Framework Event Dispatcher: Equinox Container: 2a6f419e-c609-4e73-a180-4e901fcc9b18][Framework:93] FrameworkEvent ERROR java.lang.IllegalStateException: Unable to initialize...
Connect to LDAP via VPN for Liferay Cloud
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Liferay DXP supports LDAP connectivity, and Liferay Cloud provides VPN capabilities to connect to an on-premise network. In this article,...
Migrating Tag Sets During the Upgrade Process From Liferay Portal 5.2 to 6.0
legacy How To
This article outlines the changes to Tags and Tag Sets between Liferay Portal 5.2 to Liferay Portal 6.0, and later versions. Specifically: The changes to the Tags Navigation Portlet (Where Did Tag Sets Go?) How to migrate Tags to Categories and Tag Sets to Vocabularies. Resolution 1. The...
JBoss EAP vs. JBoss AS
legacy
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these principles is the responsibility of the subscriber. One commonly asked...
Liferay DXP 7.1 Database Portal Properties
legacy How To
This article is intended to provide a list of all the Liferay DXP 7.1 database properties that can be used to connect your DXP 7.1 installation to various databases. To use any of them, uncomment the block of code you need, and paste it into your portal-ext.properties file. For example,...
Changes in Enabling serviceLocator Calls in Liferay DXP 7.0
legacy How To
This article documents a change in where to define serviceLocator properties in Liferay platforms; both in Portal and Digital Experience Platform (DXP). Developers familiar with this functionality in Portal 6.2 can enable or disable this property to allow specific calls in Freemarker or...
DLFileRank Causes Deadlock or SQL Update Batch Errors
legacy Troubleshooting
With DLFileRank enabled, Deadlock or SQL Update Batch Errors may happen due to DLFileRank updates. When using DLFileRank, unique constraints can be found due to the amount of writes that are done to the database. Many times it is helpful to take a look at the constraint that is causing...
Disabling Specific Built-In Portlets
legacy How To
Liferay comes equipped out-of-the-box with a variety of portlets that users may add to their page. For various reasons, however, an administrator may wish to remove some of these portlets from the pool of available portlets. Fortunately, this can be achieved either in the control panel...
Deploying Xuggler on Windows 64 bit
legacy Troubleshooting
Xuggler is a tool for users to encode and decode media files. Used in conjunction with Liferay Portal or Digital Enterprise 7.0, users can view media files on the Documents and Media portlet. The integration with Liferay is a .jar file downloadable from the Control Panel. There is a...
Declining One Event of a Repeating Event Declines Every Repeating Event
legacy Troubleshooting
This article documents how declining one event of a Repeating Event declines every repeating event. For example, if there is a weekly repeating event and a user declines that event in the third week—every repeating event is then declined. When you select Event Details, the option to...

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