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Why does my Liferay instance rejoin a cluster that it was previously a part of?
legacy Troubleshooting
Issue My Liferay instance was once a part of a cluster. Now I've separated it from the cluster, but the cluster keeps detecting the instance and re-adding it. I use TCPPING for both of my environments, but I've changed the tcpping.xml files to ensure that they're separate. Resolution...
Although I access DXP using https, CDN urls use http
legacy Troubleshooting
Issue If there is a load balancer in front of the DXP nodes responsible of the SSL offloading and the use of a CDN has been configured, when DXP is accessed using the https protocol, the content is downloaded from the CDN using http and not https. The use of a CDN has been configured...
In a thread dump there are many blocked threads inside InitFilter class
legacy How To
Issue When I analyze a thread dump there are multiple threads in BLOCKED status with stacktraces such as this: "http-nio-8080-exec-129" Id=325 BLOCKED on com.liferay.portal.init.servlet.filter.internal.InitFilter@4334dad owned by "http-nio-8080-exec-130" Id=326 at...
Where can I test Liferay APIs in Liferay DXP?
legacy
Issue Where can I test Liferay APIs to confirm their behavior? Environment Liferay DXP 7.3 Resolution An API Explorer interface was made available in Liferay DXP 7.3 The API Explorer can be accessed at <ip address>/o/api (for local testing this could be localhost:8080/o/api). Within the...
Session lost on page redirect using POST method when request header is SameSite=LAX
legacy Troubleshooting
Issue The problem is happening when using POST method to receive data from another portal on a different domain, which is considered unsafe when request header is SameSite=LAX, that because if this header is not declared (as in our portal) then by default the browser is setting its value...
"Illegal HTTP status in response" error when configuring an F5 BIG-IP ASM before a Liferay Server
legacy Troubleshooting
Issue After configuring the F5 BIG-IP® Application Security Manager™ (ASM) product before a Liferay Server, several requests are blocked by the ASM module and following error is displayed: Illegal HTTP status in response Environment Liferay Portal 6.0, 6.1, 6.2 Liferay DXP 7.0, 7.1, 7.2,...
Session unexpectedly lost in Google Chrome
legacy Troubleshooting
Issue Session is suddenly lost in Google Chrome even when session.timeout.auto.extend=true has been set in portal-ext.properties file. Environment Liferay DXP Liferay Portal 6.2 Resolution This is only happening under following circumstances: We've set in our portal-ext.properties...
java.lang.IllegalArgumentException at jodd.asm5.ClassReader. when calling a remote JSON service
legacy Troubleshooting
Issue When we call a JSON remote service of a custom service builder entity, it doesn't work when it has parameters. For example if we define this service builder method: public Foo getFooById(long userId) { <code> } And we call it using the...
Tables from version 7.0 still persist in DB after upgrade
legacy
Issue Is there any specific reason for not removing 'old unused' tables from the database after the upgrade? For example, Liferay Bookmarks were archived with no direct replacements in Liferay 7.3 but after the upgrade, 'BookmarksEntry' and 'BookmarksFolder' tables remain in the...
Liferay trigger execution during Daylight saving time
legacy
Issue In the case of days in which there is a time change in summer, what happens in these cases with the Quartz library? Could some process not trigger? Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution Liferay makes use of the Quartz library. Therefore, the...
PrimKeyId field with NULL value in ResourcePermission table
legacy Troubleshooting
Issue After upgrading there are problems with the permissions: Some users cannot access the "Document and Media" section from the site administration They cannot see the "Document and Media" widget either If you execute the SQL select * from ResourcePermission where primKeyId IS NULL it...
ServiceConfigurationError is thrown when trying to call a SOAP web service from a 7.2 Spring/Faces WAR portlet
legacy Troubleshooting
Issue When trying to call a SOAP web service from a 7.2 Spring/Faces WAR portlet, the following ServiceConfigurationError is thrown: java.util.ServiceConfigurationError: javax.xml.ws.spi.Provider: com.sun.xml.ws.spi.ProviderImpl not a subtype at...
"invalid keyLength value" error in console at the time of login post upgrade from Liferay 6.1 to DXP 7.1
legacy Troubleshooting
Issue Post upgrade from Liferay 6.1 to DXP 7.1 user is unable to login and "invalid keyLength value" error observed in the server console. 2021-07-16 12:42:48.447 ERROR [http-nio-8080-exec-6][LoginMVCActionCommand:147] com.liferay.portal.kernel.exception.PwdEncryptorException: invalid...
Unable to add the token in Analytics Cloud configuration
legacy Troubleshooting
Issue Unable to add the token in Analytics Cloud configuration of Liferay DXP Instance Settings. The below errors are observed in the console 2021-05-09 12:14:26.660 ERROR [WebContainer : 189][PortletServlet:112] javax.portlet.PortletException: java.net.UnknownHostException:...
Declarative Service Unsatisfied Component Checker Warning when upgrading from DXP 7.3 GA1 to Fix Pack 1
legacy Troubleshooting
Issue After installing Fix Pack 1 and running the upgrade tool, I get a warning about an unsatisfied component for analytics modules. The following warning shows up in the startup logs if I have module.framework.properties.initial.system.check.enabled=true set in my portal-ext.properties...
Can I Only Use Market Place Apps for Personal Use
legacy
Issue Whenever I go to download a market place app for Liferay I am asked to enter my project details and a legal entity name. However, even if I enter those it says for personal use only. Environment Liferay DXP Liferay Portal  Liferay Marketplace Resolution If you want to use the app...
SYSERR(root) rewrite excessive recursion (max 50) ruleset canonify exception when mail triggers
legacy Troubleshooting
Issue When mailing triggers, exception [SYSERR(root): rewrite: excessive recursion (max 50), ruleset canonify] throws in the server, and mail is not received by recipients. Environment DXP 7.0 Resolution This kind of issue usually occurs when you configure an e-mail forwarding to an...
Stopping application server takes too much time
legacy Troubleshooting
Issue Shutting down the application server waits indefinitely so we have to use kill command. Environment Liferay DXP 7.0+ Resolution It can happen that a latch countdown to stop an OSGi service takes a lot of time, in any circumstance. Thus, the stuck OSGi service prevents the...
S3Store error during upgrade in case of missing s3Endpoint parameter
legacy Troubleshooting
Issue During upgrade, you might encounter the following error if the s3Endpoint parameter is not configured properly in the com.liferay.portal.store.s3.configuration.S3StoreConfiguration.config file:...
Will a Custom Portlet Require a Restart After Deployment in Liferay DXP?
legacy
Issue When creating a custom portlet, sometimes a restart will be required to complete installation, but other times it will not Environment Liferay DXP 7.0+ Resolution Any customization that modifies a JAR file within Liferay will require a restart to finish deployment as the JAR will...
How to acquire Liferay PaaS logs in a file on a local machine without requiring browser interaction
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Our team would like to transfer Liferay PaaS logging into a file on our local machines -- however, we would like to automate this if...
Liferay application is not reconnecting with database server
legacy Troubleshooting
Issue Why Liferay application is not reconnecting with the database server? Environment Liferay DXP 7.0 Resolution In case the database services have been restarted, Liferay would need a restart to re-establish the DB connections as the application server needs to enable locks on certain...
Client-side HTTP parameter pollution vulnerabilities
legacy Troubleshooting
Issue  How to address the Client-side HTTP parameter pollution vulnerabilities Environment Liferay DXP 7.2 Resolution Encode the URLs or user input to avoid the HTTP parameter pollution vulnerabilities. Additional Information Client-side HTTP parameter pollution (HPP) vulnerabilities...
Liferay application servers getting unresponsive while switching the database
legacy Troubleshooting
Issue The below exceptions have been observed in the Liferay application servers.  It's getting unresponsive while switching the database.  ERROR [QuartzScheduler_PersistedQuartzSchedulerEngineInstance-ecmsndcappcp11617706920289_ClusterManager][PortalJobStore:3641] Couldn't rollback jdbc...
Integrating Outlook certificate for User Authentication
legacy
Issue How to integrate authentication certificate introduced by the outlook for user authentication?    Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution While configuring mail-in Liferay, by default it gives a username & password for user...
'flatten' parameter does not work for Knowledge Base Articles headless delivery API
legacy Troubleshooting
Issue When calling the KB Article headless-delivery API with the flatten parameter, the results are not flattened as expected. For example, if you have KB Articles and folders in this structure: root │ └─►Folder A │ ├───►articleA │ └───►Folder B │ └──►articleB and run the following...
How to enable web content and user logs in server console?
legacy How To
Issue In this article, we'll know how to display logs of web content and user creation in the server console. Environment Liferay DXP 7.1 Resolution For Web Content logs: Navigate to Control Panel→ Server Administration→ Logs Level and change the log level of 'com.liferay.journal.api'...
Setting up Microsoft Server AD with Liferay
legacy How To
Issue This article provides you detailed steps to set up and configure Microsoft Server AD to Liferay. Environment Liferay DXP 7.1 Resolution Changing Computer Name: Control Panel → System and Security → System Computer name, domain and workgroup settings → Change Settings Click Change....
Certified vs Supported Environments
legacy
Issue Difference between "Certified" and "Supported" Environments Environment Liferay Portal 6.2 Resolution The difference between certified and supported is related to amount of testing the technology by our Quality Assurance(QA) Team. Here, certified means that the combination of...
Does the /osgi/state folder need to be cleared before upgrading to Liferay DXP 7.3+?
legacy Troubleshooting
Issue When we upgraded to Liferay DXP 7.3 there were errors. However after clearing the /osgi/state folder within the DXP 7.3 bundle a follow up upgrade completed without issue. Environment Environment's upgrading to Liferay DXP 7.3+ Resolution To help ensure that the upgrade process...
'Invocation of 'addApplication' failed' after upgrading
legacy Troubleshooting
Issue The migration was seemingly successful, but upon startup the following error is appearing in the logs: 2021-05-10 08:09:13.142 ERROR [Portal Dependency Manager Component Executor--1][AbstractJAXRSFactoryBean:102] No resource classes found 2021-05-10 08:09:13.148 ERROR [Portal...
Resolve the below error
legacy Troubleshooting
Issue Observed the below error in the logs: Caused by: java.sql.SQLException: javax.resource.ResourceException: IJ000453: Unable to get managed connection for java:/jdbc/LiferayPool at org.jboss.jca.adapters.jdbc.WrapperDataSource.getConnection(WrapperDataSource.java:146) at...
HTTP 400 Bad Request errors with some portal URLs
legacy Troubleshooting
Issue Sometimes there are several HTTP 400 Bad Request errors with URLs from the portal. For example, when editing a user, a bad request is shown. In the Tomcat access log we could see the 400 request: - | 10.172.2.11 | [10/May/2021:09:12:21 +0000] | GET | "/group/control_panel/manage" |...
How to hide node name from being displayed on every page
legacy Troubleshooting
Issue The node name is being displayed at the bottom of the page in Control Panel, but I want to hide it. Environment DXP 7.0+ Resolution This behaviour is controlled by the web.server.display.node= property. Here's the description of that property from the default portal.properties...
Double serialization might cause performance issues with Weblogic
legacy Troubleshooting
Issue You might encounter performance issues in case serialization is enabled on both Liferay's and Weblogic's side, for example the following logs might suggest this problem: <Error> <WebLogicServer> <BEA-000337> <[STUCK] ExecuteThread: '16' for queue: 'weblogic.kernel.Default...
Approaching database support
legacy How To
Issue Approaching database support issues in the Liferay. Environment Liferay DXP 7.0 Resolution There are two ways to set up database connections in the portal-ext.properties file. If both JDBC properties and JNDI name are set then JNDI takes preference. If neither is set, then the...
Fragments are not getting deployed
legacy Troubleshooting
Issue Steps: 1) Setup a clean instance of 7.3 fixpack1 2) Log in to gogo shell and run "lb com.liferay.layout.taglib" 3) Observe the output, it says :  START LEVEL 20 ID|State |Level|Name 253|Active | 15|Liferay Layout Taglib (5.3.26)|5.3.26 which means, Liferay layout taglib version...
Is it possible to add additional columns to the CSV Log Message Formatter system setting?
legacy
Issue While looking into configuring CSV Log Auditing for an environment, our team noticed that the CSV Log Message Formatter system setting (within System Settings > Audit) has +/- buttons to add/remove columns. Is it possible to add additional columns to the auditing output, such as a...
Is there any configuration that can be done in Liferay to encode all the URLs ?
legacy
Issue If there is a mechanism available in the Liferay portal to encode all the URLs? Environment Liferay DXP 7.2 Resolution Liferay DXP 7.2 out of the box includes the Antisamy Module that protects against malicious code that users might create. Liferay DXP uses the AntiSamy sanitizer...
Fragment bundle not getting deployed
legacy Troubleshooting
Issue  The issue is occurring whenever fragments getting deployed and in case if the custom dependency API module is not deployed, all the 14 host-dependent bundles go in the loop of start-stop, the only resolution then is to restart the server. 2021-03-24 13:19:48.996 INFO [Refresh...
Stopping scheduled tasks in Liferay
legacy How To
Issue I would like to stop the out-of-the-box scheduled tasks in Liferay. Environment Liferay Portal Liferay DXP Resolution Most of the scheduled tasks included in Liferay can be found by searching for .check in the list of the Liferay version's portal properties. Once the scheduled...
UpgradeDDMFormDocumentLibraryFields upgrade step fails due to high number of DDM entries
legacy Troubleshooting
Issue You might encounter a behavior where a race condition occurs due to the high number of DDM entries in your environment: 2021-03-18 09:54:44,010 INFO [Portal Dependency Manager Component Executor--1][UpgradeProcess:93] Upgrading...
How to check Java's TZData (Timezone Data) version
legacy How To
Issue In countries where Daylight Savings Time (Summer Time) is defined each year the timezone data (TZData) can be outdated. This procedure can help you fetch the version of the TZData currently in use in your Java Virtual Machine, which can be later cross-referenced with Oracle's or...
How can I upgrade to jQuery version 3.5.0 on Liferay DXP?
legacy Troubleshooting
Issue After a vulnerability test on my portal, it has been recommended that we upgrade to jQuery version 3.5.0, since the current version is vulnerable to Cross-site Scripting (XSS). We currently have jQuery version 3.4.1. How should we proceed? Environment Liferay DXP 7.0 Liferay DXP...
How to resolve a "failed to 'KillContainer' ... context deadline exceeded" error observed in a Liferay PaaS service's status logging during deployment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Whenever we deploy a build (even if the image versions are not changed), we notice an "error killing pod" in the status logs of a...
Is it possible to apply ping command in Liferay SaaS shell?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue On Liferay SaaS v3 stack, ping command was actually available at Liferay Service's Shell console. However, on v4 stack, the command...
Known Issue [Resolved]: Using the Liferay PaaS CLI lcp deploy command removes the git origin configuration
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After using the lcp deploy command in the CLI to deploy a service, the command seems to erase the existing git remote origin...
Getting a JSON object through Liferay REST API no longer works on 7.2
legacy Troubleshooting
Issue After migrating to Liferay DXP 7.2 from previous versions, customers may notice that REST API implemented on the portal according to the JAX-RS tutorial and targeted to get a JSON object will return: No message body writer has been found for class , ContentType: application/json...
Error when deserializing a session
legacy Troubleshooting
Issue You might get an error when trying to deserialize a session, which looks similar to this: java.lang.IllegalStateException: Error deserializing Session [2522563CC05A5789E25189BD49FFB38C]...
A lot of services have unsatisfied references when running gogo shell ds:unsatisfied
legacy Troubleshooting
Issue A lot of services have unsatisfied references in the output after running the gogo shell command ds:unsatisfied Environment Liferay DXP 7.3 GA1 Resolution This issue is caused by the settings scheduler.enabled=false in the portal-ext.properties This issue can be resolved by setting...
Documents and Media: Disable permission for users to add new folder
legacy How To
Issue A user assigned a 'Site Role' is able to create a new folder in Documents and Media How can I prevent a user creating new folders? Environment DXP 7.1    DXP 7.2    DXP 7.3    Resolution By default, Site Members are given the 'Add Folders' permission within the 'Documents and...
Email Notification for Document & Media Subscribed Folder
legacy
Issue Liferay DXP where multiple users have subscribed to a folder in Document & Media, all the users subscribed to the folder are receiving mail except the user who is uploading the document. However, in Liferay 6.2 all the users were receiving the mail irrespective of who is uploading...
Known Issue: Fragment section background colors are no longer full width after upgrading to 7.3 GA1
legacy Troubleshooting
Issue After upgrading from 7.2 to 7.3, we noticed that some of our page fragments (contained within layout sections on content pages) that had been configured to use a full-width background color had the width shortened so that it only spanned the width of the container, instead of the...
How to set up a clean bundle in your local environment
legacy How To
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue What is a clean bundle?...
Is there an officially supported DDM field extension mechanism for Liferay?
legacy
Issue Is there an officially supported DDM field extension mechanism? Does Liferay support the adding of custom DDM form fields? Environment DXP 7.1   DXP 7.2   DXP 7.3   Liferay CE Resolution At the time of writing, there isn't an officially supported mechanism for adding DDM custom...
Where can I get the database query logs for my Liferay PaaS project?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Where can I get database query logs for my Liferay PaaS project? Environment Liferay PaaS Dynatrace Add-On Resolution Ensure to...
Unable to send message: Could not convert socket to TLS
legacy Troubleshooting
Issue In Fix Pack 92 we add the mail.session.mail.smtp.starttls.enable property to the portal.properties file to successfully configure the outlook mail server. After installing this Fix Pack or a higher one you might receive the following error: 2021-01-18 20:39:05.590 ERROR [default...
Upgrade fails for bundle(s) due to "Table 'X' already exists" error
legacy Troubleshooting
Issue When running the DB Upgrade Tool, I'm seeing that my upgrade process fails due to an error that looks something like the following: Bundle X has invalid content in tables.sql:_create table X ... caused by ... Table 'X' already exists Environment Upgrade to Liferay DXP Resolution...
When attempting to use a Read/Write database split configuration, the Liferay startup logging warns that Hypersonic is in use
legacy Troubleshooting
Issue When setting up an environment that uses a read/write database split, it appears that Liferay tries to use Hypersonic (HSQL) instead of the configured database, as the startup logs note: WARN  [main][DialectDetector:100] Liferay is configured to use Hypersonic as its database. Do...
How to resolve Jenkins builds no longer completing after GitHub user contact adjustments
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After a user left our company (who had previously created a GitHub Personal Access Token (PAT), which we use to connect to our...

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