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Users are not allowed to create organizations at a higher level than where they currently are
legacy
Issue Can we enable users to create organizations that are at a higher level in the hierarchy than their own membership?   Example: Parent > Organization > Child Organization > Child Organization 2.0 Can a user...
Unable to select Specific Display Page Template for the default 'Home' page from the page hierarchy
legacy Troubleshooting
Issue While creating web content and while selecting the Specific Display Page Template, the ‘Home' page does not get enabled and hence the child page associated with the 'Home’ page cannot be selected....
Gaining access to Analytics Cloud Workspace
legacy
Issue Could you please provide access to the Liferay Analytics workspace? Resolution Once the workspace is created, the decision of who can access it falls on the Owner of the workspace. If you do not know who is the...
Redirecting to login page when authenticated via SAML returns a 500 error
legacy Troubleshooting
Issue Navigating to to the login page /c/portal/login on the SP throws a 500 error when already logged in through SAML. Environment DXP 7.3 DXP 7.4 Resolution This is a known issue affecting DXP 7.4 U80 and lower and...
After copying the data to the Message Board, the numbered list not continuing
legacy Troubleshooting
Issue Copied the data from the Word file, pasted it into the Message Boards's Thread, and published it. After publishing the Thread, the number list is not continued and shows like: 1. a. 1. a. 1 a. Steps to...
Vulnerability on spring-web
legacy
Issue The security scanner flagged the Liferay with the security vulnerability due to the JAR containing the vulnerable classes, reported here CVE-2016-1000027. Environment Liferay DXP 7.4 Resolution It's been...
Uploaded document's file extension not visible in the URL
legacy
Issue While uploading the documents in the 'Documents and Media' section the file extension is not showing in the URL. Example: In Liferay 7.4 update 24, uploaded the document in the 'Documents and Media' section,...
Enable/Disable Multi-Factor Authentication
legacy How To
Issue If there is any problem related with the way two-factor is working or do you simply want to deactivate it for some reason. Environment Liferay DXP 7.4 2023 Q1 - 2023 Q4 2024 Q1 Resolution There are two...
The users imported from LDAP cannot change their password
legacy Troubleshooting
Issue The users who were imported from LDAP cannot modify their passwords from My Account. Environment All Liferay DXP environments Resolution Make sure that LDAP Export option is enabled. Ensure that the credentials...
A user group imported from LDAP is not removed from Liferay when the related group is removed from LDAP
legacy
Issue Removing a group from LDAP does not remove the related user group imported in Liferay DXP's database. Environment All Liferay DXP environments Resolution This is the intended behavior. The user group has to be...
Is there a maximum number of calls to the headless API before performance degrades?
legacy
Issue Is there a maximum number of calls to the headless API before performance degrades? Environment Liferay SaaS Liferay PaaS Resolution We cannot specify a maximum number of calls that would avoid performance issues....
Unable to minify CSS in commerce sites
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.2 fix-pack-20 (commerce site) 2. Add the below properties in portal-ext.properties: minifier.enabled=true theme.css.fast.load=true javascript.fast.load=true 3....
How to properly scale up Search nodes?
legacy How To
Issue How to properly scale up Search nodes instead of deleting the Search service and deploying it again? Environment Liferay PaaS Liferay DXP 7.4+ Resolution Following the Liferay Cloud Upgrading to a...
Deactivating Autogenerate Structure Key generates IDs
legacy
Issue I  browse to Control Panel -> System Settings -> CONTENT AND DATA -> Web Content -> SYSTEM SCOPE -> Administration and uncheck 'Autogenerate Structure Key' option. Then I create a new Web Content Structure...
Tabs created in Webcontent body field are not clickable in content management system
legacy
Issue Created tabs are not clickable in 2023.q4.0 editor where as the same tabs were working correctly in Liferay 7.2 editor. Environment 2023.q4.0 Resolution In DXP 7.2, the editor utilized was AlloyEditor. However,...
Content does appear correctly for 'Site Member' users even though permissions appear correct
legacy Troubleshooting
Issue We have a 'Web Content' set up as visible for 'Site Member' users. This 'Web Content' is under a hierarchy of folders. We added a 'Web Content Display' widget to show the 'Web Content'. The widget is also set...
Object page is empty and showing the JS errors in browser console
legacy Troubleshooting
Issue When upgrading from to 2023.Q4.2 to 2024.Q1.2, the "Objects" page under "Control Panel" is empty. Objects are not visible and showing the JS errors in the browser console logs. The JS error in the browser...
How target Liferay product in my workspace?
legacy Troubleshooting
Issue We are currently upgrading our workspace and we would like to change the target version in our gradle.properties file, but we are unsure what is the correct format. We tried using e.g....
UI distorted on Product Visibility Account Page
legacy Troubleshooting
Issue Whenever user enables/disables the account group toggle button under visibility tab, a distorted UI appears. Steps to reproduce: 1. Start Liferay DXP 7.4 U83. 2. Create two account groups. 3. Create a...
Mitigation Plan for Node Scale-Down Outages Affecting Non-HA Customers
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In a non-High Availability (HA) environment, unplanned site...
Browser console error - Failed to execute 'removeChild' on node : The node to be removed is not a child of this node
legacy Troubleshooting
Issue When opening a Web Content in edit mode, the following error populates within the browser console:  Browser console error - Failed to execute 'removeChild' on node : The node to be removed is not a child of...
Downloading File from Custom Document Type fails when there is no ddmFormInstanceRecord
legacy Troubleshooting
Issue When downloading files from custom document types, download fails when there is no ddmFormInstanceRecord In particular, issue appears when Custom Document Type includes an upload field   Environment 2024.Q1.1...
Folders, contents and other assets display outdated user name/surname
legacy
Issue Within the Site administration, asset creators' names are displayed for folders, web content, and documents. Updating a user's name and/or surname does not reflect these changes in the aforementioned resources;...
Add a flag icon for language in web content
legacy How To
Issue Need to add language flag icon in web content Environment Liferay DXP 7.4 Resolution Please note: The following information involves customizations or implementation ideas that are beyond the scope of...
Personal Menu is disappearing after deploying custom admin theme
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Deploy custom admin theme (without any customization) by navigating to $Liferay_Home/deploy. 3. Log in as admin and Navigate to Control Panel > Instance...
Disable 'redirected to' popup
legacy Troubleshooting
Issue When accessing a page site as guest and changing the default language (IT) to another (for example EN), an azure popup will appear on the bottom left with the following message: Success: You were redirectet...
Email addresses that cannot be registered
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...
ModelSearchRegistrarHelper class mentioned in Search Service Registration article is missing
legacy How To
Issue I tried to follow this Search Service Registration article to perform indexing my custom service-builder object, but there is no ModelSearchRegistrarHelper class available, what should I do now? Resolution Remove...
Web Server keeps asking for basic authentication when using a Client Extension that makes a request via OAuth to Liferay API
legacy Troubleshooting
Issue A Web Server before the Liferay environment is configured with Basic Auth. Liferay uses a Client Extension (CX) that makes a request to a Liferay API using OAuth. When the page using the CX is loaded, the Web...
How long does it take Liferay analytics to get the analysis results (number of accesses) after the page is published?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
How to retrieve images associated with Asset Categories from custom code?
legacy Troubleshooting
Issue When editing a category, it is possible to set images. However, when trying to get those images from my custom code, I am unable to do that. There are no related methods in AssetCategory objects. Environment...
Microsoft Azure Key Vault with Liferay DB
legacy How To
Issue Can we use Azure Key Vault with DB setup configuration in Liferay instead of having it in plain text in the properties file? Is there any way to configure the DB in Liferay using Azure Key Vault? How we can use...
Authority to view form entries
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
No external access to database
legacy How To
Issue We need to make some modifications to the database, and therefore we have opened port 3306 of the database to be able to access it from outside, just as we have done many other times. However, this time we...
The list of web contents filtered by Mine or Recent can take some time to load
legacy Troubleshooting
Issue When using the Web Content admin view filters Mine or Recent, the list of resulting web contents can take a while to load.  Environment Quarterly Release 2024.Q1, 2023.Q4, 2023.Q3 DXP 7.4, DXP 7.3 Resolution...
Upgrade error: Skipped updating database indexes for com.liferay.document.library.service since it is not upgraded
legacy Troubleshooting
Issue While updating to quarterly releases, an error is shown in the log and several modules do not start correctly. IndexUpdaterUtil-BundleTrackerOpener][IndexUpdaterUtil] Skipped updating database...
Image title overlap on small screens
legacy Troubleshooting
Issue When viewing an image after it has been uploaded to Documents and Media and trying to scroll on small screens, the image title overlaps. Environment Liferay 2024.Q1.1 Resolution The observed behavior is a...
'Email Account Activity: New Sign-In detected for your account' received which is an unwanted email
legacy
Issue Receiving unwanted email notifications like "Your email account abc@xyz.org.in was signed into from a new location, device, browser, or application" from GoDaddy. Below are the details received:   From:...
Plugin Descriptor Error When Building Maven Fragment in AWS Codebuild
legacy Troubleshooting
Issue We are observing errors in the console log for various plugins when trying to build a custom fragment via maven in AWS Codebuild: [ERROR] Failed to parse plugin descriptor... Invalid CEN header Environment DXP...
HTML Parsing issues when reindexing journal articles after upgrading to Quarterly Release (Jericho)
Troubleshooting
Issue I upgraded my instance to Quarterly Release. I performed a full reindex and received several errors in the log: ERROR [default-26][jericho:211] StartTag a at (r17,c4,p1100) contains attribute name with invalid...