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Web Content display style UI is changing when navigating to other assets
legacy Troubleshooting
Issue Steps to reproduce 1. Navigate to Web Content. 2. Create Basic Web Content (Note that display style of UI is "list"). 3. Change display style icon to table. (Display style changes correctly and UI indicator...
InvalidReferenceException when rendering an article template
legacy Troubleshooting
Issue Adding a new field in an existing estructure produces an InvalidReferenceException in articles unless you update them if you try to render this field in a template: freemarker.core.InvalidReferenceException:...
I cannot set a SVG file as a site logo
legacy Troubleshooting
Issue When I try to set a SVG image file as a site logo, the portal displays the error "Error: Please enter a file with a valid file type". Environment Liferay DXP 7.3 Resolution Unfortunately, uploading image...
Fatal error when using the Patching Tool in Windows
legacy Troubleshooting
Issue When executing the command patching-tool.bat info in Windows, a fatal error is shown: C:\liferay\patching-tool>patching-tool.bat info Loading product and patch information... Product information: * installation...
java.sql.SQLSyntaxErrorException: In aggregated query without GROUP BY, expression #1 of SELECT list contains nonaggregated column 'lportal.this_.searchText'; this is incompatible with sql_mode=only_full_group_by
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a dynamic query that uses a group by clause....
Widget permissions aren't available on Content pages
legacy
Issue After upgrading from 6.2 to 7.2 version, when we try to modify the permissions of a widget used on a page, we don't have this option available (as we had in 6.2). This problem happens only for Content Pages. For...
Cannot access portal due to NoSuchResourcePermissionException exception
legacy Troubleshooting
Issue An error when rendering a page produces a critical issue that blocks the portal access. In the logs you could see a trace similar to this: com.liferay.portal.kernel.events.ActionException:...
Missing translation of aria-label attribute in Forms
legacy Troubleshooting
Issue Steps to reproduce 1. Create a new form. 2. Add a Grid field adding( at least 1 row and 1 column). 3. Save & Publish form. 4. Deploy the form on the content page. 5. Switch language to Spanish. 6. Now,...
I cannot set a Canonical URL longer than 75 characters
legacy Troubleshooting
Issue I configured a Custom Canonical URL longer than 75 characters in the SEO section of the page and saved the settings. When I check the Canonical URL, I notice that the URL is truncated to 75 characters....
Why is my site import failing with a Could not execute JDBC batch update error?
legacy Troubleshooting
Issue When I attempt to import a site with the Copy as New option selected under Update Data, the import throws a could not execute JDBC batch update error, which is caused by a duplicate entry exception: Unable...
Link page in fragments in 7.3
legacy How To
Issue In 7.3, contrary to 7.4, it is not possible to select a page using the type='link' tag in a fragment. Only 'content' and 'URL' options are available. This feature would be very useful to, for...
Autocomplete issue during login
legacy How To
Issue During login, the browser autocompletes the user's credentials into the fields based on past logins. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution These login...
Fixes present in Fix Packs affecting themes are not directly applied to my custom theme
legacy Troubleshooting
Issue Part of the fixes included in a given Fix Pack can be located within the base themes Unstyled or Styled. Just applying that Fix Pack might not make those changes appear in the custom themes which inherits from...
Info button is not visible for searched documents with a preview
legacy Troubleshooting
Issue Unable to download the file from search results as it only displays a preview of the file Steps to reproduce Start a clean bundle of Liferay  Go to Content & Data -> Documents and Media and upload a...
How to download a file I created on the liferay service in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Example use case: with the below command in the Liferay service, I...
I cannot add more than one resource into fragments
legacy
Issue When I try to add multiple files in the Resources section of the fragment using Drag & Drop, the portal only adds the first one. How do I upload several resources into fragments? Environment Liferay DXP 7.3...
Can I change the font and font size in the CKEditor of web content?
legacy
Issue Cannot set up the font and font size in the CKEditor Environment Liferay DXP 7.3 Resolution In DXP 7.3, there is no UI option to change font and font size in the CKEditor of web content by default. This is because...
New Analytics member's e-mail did not arrive
legacy Troubleshooting
Issue I added a new Analytics Cloud member but the e-mail to log in to the platform or activate the account did not arrive. Environment Analytics Cloud Resolution Make sure that the user has a Liferay account - if they...
SAML Authentication Issue: Message context was not authenticated when Azure AD as IDP
legacy Troubleshooting
Issue After enabling the SAML, when the user is trying to log in, authentication failed with the following message. ERROR [http-nio-8080-exec-36][BaseSamlStrutsAction:59]...
MySQL client cannot export table into file with INTO OUTFILE directive
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am using the MySQL Client of Liferay Cloud and I want to export...
Info button is not visible for searched documents with a preview
legacy Troubleshooting
Issue Unable to download the file from search results as it only displays a preview of the file Steps to reproduce Start a clean bundle of Liferay  Go to Content & Data -> Documents and Media and upload a...
Non localized text in 'Select from list' field in Forms
legacy Troubleshooting
Issue Steps to reproduce 1. Create a new form. 2. Add a `select from list` field. 3. Fill, at least, 6 options for this new field. 4. Deploy Forms widget into a page. 5. Click on Select field and assert the text...
Alphabetical order is not working with accented words in Forms
legacy Troubleshooting
Issue Steps to reproduce 1. Create a new form. 2. Add `select from list` field. 3. Add some options.      1. A      2. Z      3. Á      4. Ó 4. In the advanced tab mark "order options alphabetically". 5. Publish...
Workflow immediately trigger when duplicate product is created
legacy Troubleshooting
Issue When we create duplicate product with workflow enabled, the user gets notification without clicking on `Submit for Publication`. Steps to reproduce 1. Enable workflow for commerce products. 2. Go to any...
Content Page image lost after changing site's default language
legacy
Issue After changing the default language on a site and checking content fragments that include images, the content on existing pages is not displayed anymore if we change the translation. Environment DXP 7.2 DXP 7.3...
Which is the most convenient tooling to create and build new themes?
legacy
Issue It is common among users being in doubt about which is the most suitable way to create and build new themes. Two main ways of doing this are available: Using Liferay Blade or Liferay Developer Studio, which...
Group not found in the instance during a Remote Staging configuration or publishings
legacy Troubleshooting
Issue Remote Staging configuration or publishing fails with the next error: com.liferay.portal.kernel.exception.NoSuchGroupException: Group 39662 does not belong in company 20097 Environment All versions of Liferay...
Behavior change in searches for partial matches when using Elasticsearch 7
legacy
Issue The behavior for searches by a prefix on the content fields has changed. It continues working if you search by title fields. For example, if you have a content field with the "legal" word on it and you search the...
How to change site URL prefix from /web/sitename to a custom one
legacy How To
Issue Our Liferay web site has the following URL prefix: /web/sitename and its URLs are: http://example.com/web/sitename/mypage We want to change the URL prefix to: /level1/level2/level3 so its URLs are changed to:...
Unable to move fragments in a page structure
legacy Troubleshooting
Issue When editing a Content Page, it's not possible to move fragments using the tree in the page structure sidebar panel. Environment Liferay DXP 7.3 Resolution Please contact support and request a hotfix with...
"Ready for Publication" slider does not work as expected.
legacy Troubleshooting
Issue Steps to reproduce Start a clean bundle of Liferay DXP 7.2 installed with dxp-9 Go to Publishing -> Staging and enable staging for Local Live with page versioning enabled for public and private pages Create a new...
Can Multi-Factor Authentication (MFA) be set for specific roles only?
legacy
Issue We want to set up MFA for Administrators only. Is this possible with Liferay out-of-the-box? Can we target specific users to sign in using multi-factor authentication? Environment DXP 7.4 DXP 7.3 DXP 7.2  ...
Image Properties window is no longer available
legacy Troubleshooting
Issue After updating the portal, we noticed that the Image Properties window no longer appears when editing images in a Web Content. Environment Liferay DXP 7.2 with fix-pack-dxp-11-7210 or higher. Resolution...
Site Administrator cannot add images of global site to current site's web content
legacy Troubleshooting
Issue Site Administrator cannot see global site and it's content listed when trying to add an image from global site to current site's web content. Steps to reproduce: Log in as admin. Go to the Global site's...
URL of "Link to URL" page not updated during publication.
legacy Troubleshooting
Issue Steps to reproduce Start a clean bundle of Liferay DXP 7.2 installed with dxp-9. Create a new site and enable local staging with pages and documents being enabled to be staged Go to Content & Data -> Documents...
Logged in segment is not matched for false value.
legacy Troubleshooting
Issue Reproduction steps: Go to Site administration -> People -> Segment Create a new segment called "Not logged in" Put the Session -> Logged in the condition in it and set it to equals - false Create a Content page,...
Structure item is not getting saved in Asset Publisher.
legacy Troubleshooting
Issue Steps to reproduce Navigate to default site > Content & Data > Web Content:Structure Add a structure named "test structure" with a "text box" field Add a web content using the structure added in step 2 Navigate...
Internet Browsers Supported by Liferay Help Center
legacy
The Liferay Help Center has been tested with the browsers listed below. Older browsers can still be used, but newer features may not look or work as intended. We recommend that you always use the current version of a...
MultiSearch Request solution for Liferay
legacy How To
Issue Liferay has no out of the box solution for handling MultiSearch Requests. Environment DXP 7.2 Resolution The Multi-Search API is exposed as a low-level API in Liferay Search's APIs through...
How to enable CSRF Token in Liferay?
legacy
Issue How to enable CSRF Token in order to prevent CSRF attacks in Liferay? Environment Liferay DXP 7.2 Resolution Liferay's p_auth token protects against CSRF and is enabled by default. Here is the main...