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Values of hidden form fields are not saved/submitted anymore
legacy How To
Issue After installing dxp-18 (DXP 7.1) or dxp-2 (DXP 7.2), values we have in form fields hidden through rules show empty after submitting the form, when viewing the form entries. Environment DXP 7.1 DXP 7.2 Resolution...
Unable to initialize Elasticsearch cluster, health status is in RED
legacy Troubleshooting
Issue When the search cluster is in RED, this results in the Liferay service (DXP) not starting or starting without search capability. A RED status usually means that the search cluster has an inconsistent status...
Users without Admin role cannot initiate SSO on the SP when using expando fields
legacy Troubleshooting
Issue When using expando field as "Name Identifier Attribute Name=expando:concurid", user without Administrator role can not initiate SSO. Steps to reproduce: On IdP end Add a custom field 'field1' for user.  Go to SAML...
Additional JavaMail properties not being considered in mail server configuration
legacy Troubleshooting
Issue JavaMail properties defined in the field Manually specify additional JavaMail properties to override the above configuration are not being considered. Environment Liferay 7.0+ Resolution Each property should...
Service keeps on restarting
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The service running on Liferay SaaS keeps on...
CDN Server location for Liferay Cloud
legacy
Issue Where are the CDN server locations? Environment Liferay Cloud Resolution CDN available in Liferay Cloud is provided by Google Cloud Platform (GCP). Please check the GCP's CDN location for more...
Workflow is not getting triggered on a custom entity
legacy Troubleshooting
Issue The below errors are observed on the Liferay console whenever trying to apply a 'Single Approval Workflow' on a 'Custom Entity' ERROR...
Custom widget template for breadcrumbs doesn't get applied in control panel and breadcrumbs aren't shown
legacy Troubleshooting
Issue When a widget template is configured via system settings in system scope it doesn't show any breadcrumb. Environment Liferay DXP 7.2. Resolution Those configurations are made inside System Settings ->...
Why does my instance have a default@liferay.com user?
legacy
Issue I see a default@liferay.com user in my database. What is the purpose of this default user? If you have a virtual instance is configured, you may see another default user with the configured mail domain (i.e....
Cannot read property 'help' of undefined error when trying to upgrade a theme to Liferay DXP 7.2
legacy Troubleshooting
Issue While following this tutorial: https://help.liferay.com/hc/en-us/articles/360029005512-Upgrading-Your-Theme-from-Liferay-Portal-7-0-to-7-2, users may encounter the below error: $ gulp upgrade...
Solr Error when searching for Users or Organizations
legacy Troubleshooting
Issue When I perform a search for Users or Organizations, I see a blank screen and an error like the following in the logs: 2021-01-29 00:15:48.429 WARN  [http-nio-8080-exec-5][ProxyMessageListener:86]...
How to change the HTTP port for Sidecar Elasticsearch 7
legacy How To
Issue Need to run two or more instances of Liferay with Elasticsearch Sidecar locally. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The default HTTP port in Sidecar mode is 9201   If two or more 7.3 or...
Loss of CKEditor functionalities on Fix Pack 9 (DXP 7.2), Fix Pack 20 (DXP 7.1) and Fix Pack 97 (DXP 7.0)
legacy Troubleshooting
Issue After upgrading to Fix Pack 9 (DXP 7.2), Fix Pack 20 (DXP 7.1) and Fix Pack 97 (DXP 7.0) several CKEditor functionalities will no longer be operating: LPS-125443 - The "Browse...
Can I use Java 11 in Jenkins to build 7.2 projects?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay DXP 7.2 is compatible with JDK11, how can I have...
"Unable to initialize Elasticsearch cluster" error occurs after installing a new Fix Pack
legacy Troubleshooting
Issue After installing a new Fix Pack on your current environment you might encounter the following errors in the logs due to Liferay Connector to Elasticsearch version update:...
Is there any limitation on the number of Properties or Data Sources in Analytics Cloud?
legacy
Issue  Is there any limit on how many data sources and properties I can add to my Workspace in Analytics Cloud? Environment Analytics Cloud Resolution There is no limit on how many data sources and...
Cannot view previous comments posted for a Web Content in Kaleo Workflow
legacy
Issue I am unable to view comments that I previously posted when a Web Content gets re-submitted through a Workflow. For example: User submits a Web Content through Single Approver Workflow. I assign the Workflow Task to...
Can't find npm jQuery portlet template for DXP 7.2 in Dev Studio
legacy
Issue I want to create a Liferay Module project for DXP 7.2 using the npm jQuery portlet template, but I am unable to find the template in the drop down: Environment Liferay Developer Studio  DXP 7.2 Resolution The npm...
How to resolve "User 'x' must have 'y' permission" errors encountered while performing staging publication processes
legacy Troubleshooting
Issue Our team would like our staging managers to not be administrators, so we are only providing them with select permissions. However, publication attempts encounter errors such as:  ERROR...
Text Area (text fields with multiple line) no working in IE
legacy Troubleshooting
Issue Steps to Reproduce: 1) Take Liferay-dxp-tomcat-7.2.10-ga1 and install fix-pack dxp-1. 2) Go to Content > Forms. 3) Add a new Form. 4) Add text field. 5) Set text field as multiple lines. 6) Publish Form. 7) Now...
Empty style selector in Page Fragments
legacy Troubleshooting
Issue Steps to reproduce the issue: Create a page fragment with any text and publish it Drag it on a content page Publish the page Open the developer tool and inspect the fragment source code, you will get an empty css...
Validation on Forms(Numbers)
legacy Troubleshooting
Issue  Validation is not working for the text field(Mobile Number). Put validation like if the value is greater than 9999999999 it should say Invalid Mobile Number. Environment Liferay DXP(fix-pack de-32) Resolution...
Got the error "saml-hook.war does not support this version of Liferay" after deploying the Liferay Connector to SAML 2.0 lpkg
legacy Troubleshooting
Issue Got the error saml-hook.war does not support this version of Liferay in log after deploying the SAML 2.0 lpkg (version 6.0.0) on DXP 7.1 fix pack dxp-18 Environment Liferay DXP 7.1 Resolution The root cause for...
User Segments and Personalization
legacy
Issue  Unable to find the 'Segments' and 'Personalization' option. Environment Liferay 7.1 Liferay 7.2 Resolution In Liferay DXP 7.2, the creation of user segments and experience personalization are introduced as...
Is that possible to embed video in a blog using iframe element?
legacy
Issue Is that possible to embed the video in a blog? Environment Liferay DXP 7.0 Resolution Liferay DXP 7.0 does not support embedding iframe video in a blog content by default. Additional Information This feature has...
LDAP server Id in Liferay
legacy
Issue How to identify which LDAP server the user is coming from when Liferay is configured with multiple LDAP servers? Environment Liferay 7.2 Resolution LDAP Server Id in Liferay helps us to identify the LDAP...
Limit on number of users for 'Analytics Cloud' platform access
legacy
Issue  Any limit on the number of users for analytics platform access if giving access to some more users for analytics cloud platform along with 'Admin' and 'Product Team' users. Environment Liferay 7.1 Resolution...
How to force syncing between Liferay DXP and Analytics Cloud?
legacy How To
Issue You want to force a sync at any given time Environment Liferay DXP Analytics Cloud Resolution The only way to force sync is to update the AC contacts configuration, as per described here. If syncing all...
How often does the sync process happen between Liferay DXP and Analytics Cloud?
legacy
Issue How often does the sync process happen between Liferay DXP and Analytics Cloud? Environment Liferay DXP  Analytics Cloud (Token-based connection) Resolution Sync happens every hour.    , content: Issue...
How to set up auto deploy for a new environment in Liferay Cloud
legacy How To
Issue You want to set up an auto deploy task so every time a Build is created for a branch X, it is automatically deployed into the environment Y, just the way it is for the dev environment, when building the...
Site is insecure after adding a new custom domain into Liferay Cloud
legacy Troubleshooting
Issue After adding a new custom domain, the SSL certificate is no longer working and a website (in which the certificate was working just fine before) is now marked as insecure.  Environment Liferay Cloud...
How can I share the same navigation menu(s) with child sites?
legacy
Issue We have multiple sites, each of them has its own navigation for navigating between the other sites. If we want to make any changes, we need to update them manually. Is it possible to share the navigation items by...
Cancel button for a running Staging publication disappeared
legacy
Issue When a Staging publication is processed, the Cancel button for a running publication in the Actions option () does not appear, and the currently in progress publication can't be cancelled.   Environment...
Getting "Unresolved requirement osgi.extender=liferay.frontend.js.portlet" when deploying a JavaScript Widget on Liferay DXP 7.1
legacy Troubleshooting
Issue Developers create a JavaScript widget as per Creating and Bundling JavaScript Widgets with JavaScript Tooling  The below error will be printed upon deployment: INFO...
Storage structure and mechanism to verify the backup storage
legacy
Issue How the Documents are stored and a mechanism to verify the backup storage with SAN storage. Environment Liferay 7.0 Resolution When uploading the documents via document and media portlet from the Liferay...
How to manually know the storage in use in a Liferay PaaS environment
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Description The storage is a limited resource with a default quota...
Liferay DXP starts as a clean installation after restoring an on-premises DXP backup in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Some databases manage the table names in lower case (e.g.,...
How to resolve a "Failed to define class from Service Module Loader" error
legacy Troubleshooting
Issue Upon installation of security-hotfix-lsv-45 in Liferay Portal bundled with JBoss, a "Failed to define class" error is generated in the Liferay logs. Failed to define class...
Performance issues with working in the Miller columns with a large page tree
legacy
Issue In environments with a large page structure having many sub-pages, portal administrators may notice slowness and lagging while browsing the tree. Environment Liferay DXP 7.1+ Resolution This is currently a...
Full support for Unicode in a Liferay PaaS database
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Emoji symbols can not be stored in database, for example as...