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Multi-Select Option Missing from Translation Interface
legacy How To
NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations....
WorkFlow Task Timer Does Not Send Notifications
legacy Troubleshooting
Issue Kaleo Task does not execute a timer with a Groovy type action. After setting a notification in a Workflow Task Timer, the message is not printed in the log. Timer notification is not sent when the...
Getting the value chosen by user in a 'Select From List' field
legacy How To
Issue How to get the value from the options added in a 'Select From List' field? We are getting the reference (i.e. ["Option37425674"]) instead of the value chosen by the user. Environment Quarterly Release...
How to setup Kibana in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). NOTE: Liferay Support does not recommend or endorse specific...
Create custom API applications in Liferay
legacy How To
Issue Is there any way to create custom API applications without code? Environment Liferay DXP 2023.Q4. Resolution Liferay has created a new application to help developers build APIs based on custom objects in a...
Hard to Manage Web Contents and Structures
legacy
Issue I want to easily find and manage all my web contents organized by structures I'm working with so that I can review them, edit them, etc. Environment Liferay DXP Quarterly Releases Resolution This has been...
If PaaS Environment Hangs after Upgrade Deployment Should we Rollback?
legacy How To
Issue During an update we observed an error on startup and so decided to rollback from 5.X to a 4.X version. However, when we tried to restart services the system would not recover, hanging indefinitely. Further, the...
The portal is not reindexing because the following error: "HTTP/1.1 413 Request Entity Too Large"
legacy Troubleshooting
Issue When attempting to reindex the portal, the process fails, and the following messages are displayed in the logs: May 29 12:46:07.767 build-3886 liferay[liferay-5655d97f59-99cjk] [dxp] ERROR...
Image added via rich text editor on Wiki tool losing reference
legacy Troubleshooting
Issue When adding an image in a rich text editor within a Wiki Page using Ctrl C + Ctrl V and then publishing that page, the image loses its reference and is no longer displayed in my content manager. Is there any way...
Adding or Editing a Web Content in an Asset Publisher does not display a success message
legacy Troubleshooting
Issue When editing or adding a Web Content in an Asset Publisher that is on one of my Portal pages, no message is displayed to the user confirming that the action was performed or if it was successful. If this step is...
Why does my Liferay Docker container slowly accumulate memory over time and run into OutOfMemoryErrors?
legacy Troubleshooting
Issue In some implementations of containerized Liferay Docker environments, there are reports of memory usage slowly increasing over time until an OutOfMemoryError is reached or the pod alerts trigger a kill of the pod. ...
Large Amount of Object Data within the `analyticsmessage` table.
legacy Troubleshooting
Issue We're experiencing slow database restore times due to excessive large object data, primarily within the `analyticsmessage` table. When planning an upgrade, we've found a table with millions of...
After updating a site's friendly URL, what happens to the existing Documents & Media/Web Content that are being used?
legacy
Issue When updating a site's friendly URL, I've found that Documents & Media/Web Content that were previously assigned to the site are not being updated. The links do not update to the newly set friendly URL but...
Frontend taglib removed: 'liferay-frontend:html-vertical-card'
legacy How To
Issue After upgrading to 7.4+, we noticed that some frontend taglibs have been removed, such as liferay-frontend:html-vertical-card. Is there any replacement for it? Environment Upgrades to DXP 7.4+ Resolution As per...
'Backup "undefined" not found' when trying to restore a db dump in another environment
legacy Troubleshooting
Issue I have performed a backup in one env (for example, DEV), and I want to restore it in another env (for example, PRD). When I try to do that, the result is not successful. In the logs, this error is shown: [ERROR]...
"Learn how to tailor categories to your needs." linked documentation appears in bundle
legacy
Issue After upgrading, we're seeing a message that says Learn how to tailor categories to your needs in the bundle. A link to documentation shows up in the Web Content menu and Categories Menu. Environment...
All out-of-the-box Liferay Job Schedulers stop working if one job scheduler is incorrectly configured
legacy Troubleshooting
Issue Setting the interval to -1 for scheduled jobs is allowed by the UI, but causes an array of issues. Steps to reproduce:  Start the server and login as an administrator. Open Application Menu from top right...
Is there a way to easily add tables to fragments using the WYSIWYG Editor?
legacy
Issue Currently it is not possible to add a table from the WYSIWYG Editor toolbar in Fragments.   Environment Liferay PaaS, Saas Quarterly Releases Liferay 7.0+   Resolution We have an open story ticket for future...
Can I schedule the garbage collector to run periodically?
legacy
Issue The 'Run the garbage collector to free up memory' task can be manually executed from Control Panel > Server Administration. Does the product offer any functionality for scheduling or automating the periodic...
When logging into Dynatrace I cannot see my hosts
legacy Troubleshooting
Issue I log in to my Dynatrace Dashboard I see the message "You have no monitored hosts"   Environment Liferay PaaS   Resolution Make sure that the tenant is correctly configured. The tenant or environmentid...
After an upgrade, some fragments get broken because JS strict mode seems to be enforced now
legacy Troubleshooting
Issue We do not declare JS variables when developing fragments. After an upgrade, these fragments stop working properly. Environment Upgrades to the following Patch Releases: 2023.Q3.5+, 2023.Q4.1+ Upgrades to 2024.Q1...
NoSuchGroupException: No Group exists with the primary key 0 when updating a Journal Article via service API
legacy Troubleshooting
Issue When trying to update a Journal Article (i.e., a web content) using the service API  journalArticleLocalService.updateArticle( journalArticle.getUserId(), journalArticle.getGroupId(),...
Unable to read the content for custom_robots.txt file
legacy Troubleshooting
Issue I am getting the following message in my log file: [RobotsUtil:47] Unable to read the content for custom_robots.txt However, the same does not happen in other environments. What can be the reason? Environment...
SecureXMLFactoryProviderImpl.class_blocked.pdf is not listed
legacy Troubleshooting
Issue The user was unable to install a patch or hotfix, even after restarting the server and attempting with a vanilla instance, the following errors can be seen:  ERROR [Patcher:-1] The command has failed. Please...
How long does it take to apply a resource extension in the SaaS extension area?
legacy
Issue How much time passes from the moment of purchase of an expansion of CPU and RAM in the extension area in Liferay Saas until the resources are available? Environment Liferay Saas Resolution Currently, there is a...
What is the use of the Analytics Administrator user and role?
legacy
Issue After connecting to Analytics Cloud (AC) there's an Analytics Administrator user with the Analytics Administrator regular role. What is their use? Environment Liferay DXP with Analytics Cloud Resolution The...
Is it possible to use a hotfix when building my custom code?
legacy How To
Issue I have been provided with a hotfix, and I want to compile my custom code using that hotfix from my Liferay Workspace. Environment Any Liferay DXP version Liferay Developer Tools Resolution There is not an easy...
Unable to Edit Document with a Name Not Including a File Extension
legacy Troubleshooting
Issue We cannot edit a document's properties if the document name does not contain a file extension and here are the steps we took: Navigate to Control Panel > System Settings > Documents and Media Change the value for...
Unable to restore backups in Liferay PaaS
legacy Troubleshooting
Issue When attempting to restore a backup to the Liferay service, the backup appears to be restored successfully, but there is no document library that appears associated with the Liferay service The following error...
Is it possible to map non-basic user attributes with SAML?
legacy
Issue Can non-basic user attributes(e.g. jobTitle) from an Identity Provider(IdP) get mapped to their respective fields on the Service Provider's User_ table? Environment 2024.Q2 Resolution Currently, LDAP can only be used to...
A simple example and key factors to check when testing custom OAuth 2.0 applications
legacy How To
Issue You have created an OAuth 2.0 application and would like to set up the minimum configuration to be able to test it. This article provides a simple example that could be adapted to your needs....
After an upgrade and database migration, old theme is not being replaced by new theme
legacy Troubleshooting
Issue After an upgrade, a new theme developed to replace an old theme is not applied to pages that utilized the old theme. There are multiple pages with different theme settings and updating them one-by-one is...
Error appears in Liferay logs when "Members" Widget is added to a blank site
legacy Troubleshooting
Issue When adding a "Members" widget to a new page, on a blank site, the following error appears in the Liferay logs: ERROR [http-nio-8080-exec-6][ComboServlet:412] Skip...
How to programmatically add a form entry with API?
legacy How To
Issue I am currently working with a Liferay form. I am attempting to submit a new record to this form using the /ddm.ddmforminstancerecord/add-form-instance-record API via JSON Web Services (JSONWS). This API requires a...
Why is Zendesk Chat Provider missing after upgrading to a Quarterly Release?
legacy
Issue If you configured Zendesk Chat Provider in an earlier version of 7.4, you may notice that it is missing in Instance Settings after upgrading to a Quarterly Release Environment Quarterly Release Resolution The...
Is it possible to filter the Account Selector search results to exclude fields?
legacy How To
Issue I would like to add a filter to the Account Selector fragment so that it excludes selected matching fields from the search results. For example, I would like to exclude any results with Account IDs that...
How to create a read-only field in a form
legacy How To
Issue When you are creating a form, sometimes you want to create a field that is read-only because, for example, it is automatically populated by taking information from an API or a database, and you don't...
Receiving multiple notification when clicking on 'Done' button multiple times in workflow
legacy Troubleshooting
Issue Getting multiple notifications in the workflow when clicking on the 'Done' button multiple times when assigning the task 'to me' or to the user in the slow network. Steps to Reproduce: 1. Start the server....
Download Liferay Quarterly Releases Using the Linux Command Line
legacy How To
Issue I want to download Liferay using the Linux command line rather than going through a web browser. Environment Liferay DXP Quarterly Releases Resolution Liferay offers a release directory that can be downloaded...
Web Content Not Showing as `Translated`
legacy Troubleshooting
Issue After creating a web content in English, then selecting a new language and translating the content, we're able to publish, but the content remains untranslated. We created a sample web content and...
The portal is not reindexing because Elastic Search has reached the maximum number of shards.
legacy Troubleshooting
Issue When attempting to reindex the portal, the process fails, and the following messages are displayed in the logs: Validation Failed: 1: this action would add [1] shards, but this cluster currently has...
Unable to upload blog images after upgrading to 2024.Q1.1
legacy How To
Issue After upgrading to 2024.Q1.1, I no longer have the option to upload blog images within a blog post. This was implemented due to a potential security vulnerability with actors being able to upload offensive or...
Locating Configurations in OSGi in Backup
legacy
Issue Where could I locate files such as modules, Marketplace packages and WAR files from the backup? What are the files we take from Document Library in the backup? Environment Paas and SaaS Resolution What are...
User's chosen Prefix does not save when switching between Languages
legacy
Issue When editing a user's preferences, I've found that the pre-selected options for "Prefix" do not remain saved when changing the "Language" option Environment Quarterly Release Resolution Liferay doesn't have...
Changes in a site's widget page variation also affects the hierarchy in other variations
legacy
Issue Is it possible to configure Liferay so that a change in one site's widget page variation does not also affect another page's hierarchy?  Environment Quarterly Release Resolution Unfortunately, there is no...
Detecting Unsuccessfully Deployed Components on Startup
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to detect unsuccessfully deployed components on...
com.liferay.portal.kernel.exception.LocaleException occurs during upgrade
legacy Troubleshooting
Issue I am receiving the following locale exception error when upgrading my database:  ERROR - Failed upgrade process for module com.liferay.layout.admin.web com.liferay.portal.kernel.upgrade.UpgradeException:...
Understanding the 'locales.enabled' property and the Instance Settings language configuration
legacy
Issue There is a portal property to specify the locales that are enabled by default: locales.enabled. However you can change that from Control Panel > Instance Settings > Localization. How that portal property and...
What are the conditions to decide if a page inherits its theme?
legacy
Issue The UI allows you to determine whether a page inherits its parent's theme or has a custom theme applied. However, the Layout table does not contain a field specifying theme inheritance. Then, what criteria are...
Product Description contains HTML elements
legacy Troubleshooting
Issue When searching products, the product description contains HTML elements. Steps to Reproduce: 1. Create a site using the Minium accelerator. 2. Navigate to Commerce > Product Management > Products 3. Open Brake Fluid and...
Not all the subCategories are shown when empty search performed
legacy Troubleshooting
Issue When empty search performed not all the available subCategories are shown under a certain Category. Environment Liferay 7.4+ Resolution At your search facets, select configuration of the Category facet and...
OpenID Connect Client Secret field must be filled
legacy Troubleshooting
Issue I configured an OpenID Connect Provider Connection. When I try to login using the OpenID  Connect Client Name, I get an internal server error. In logs, a java exception is thrown: WARN [http...
Checking for missing files in the Document Library as a result of File Store Migration
legacy Troubleshooting
Issue If Document Library files are missing after performing a File Store Migration, can the missing files be identified?   Environment Liferay 7.4   Resolution The following Query may be able to check for what is...
How to determine when a certain ddmfieldattribute record was created?
legacy How To
Issue I am  writing a Groovy script to remove certain sensitive data created before a specific date, so that the Liferay database can be shared with support . One of the tables that contains sensitive data is...
Duplicate account details are visible to user
legacy Troubleshooting
Issue The admin user needs to place an order on behalf of B2C and B2B customers who have different accounts. While impersonating users simultaneously in the same browser, duplicate account details are visible....
Creating and Editing a Web Content Structure in Partitioned DB Results in Error
legacy Troubleshooting
Issue Creating and Editing a Web Content Structure in a Virtual Instance in PaaS or a database partitioned environment results in an error like below ERROR [http-nio-8080-exec-1][BundleSiteInitializer:635] null...
Virtual product order status and tax
legacy How To
Issue Require the following with the virtual product: No need for user personal data and would like to remove it for checkout. The order status should moved to completed status directly after the payment....
Why do I experience slowness after Liferay 7.4 2023.q4?
legacy Troubleshooting
Issue User experiences a slowness in the Liferay 7.4 Q1+ while they check the below query: SELECT COUNT (*) AS col_0_0_ FROM PortletPreferences portletpre0_ WHERE (portletpre0_.ownerType = ?) AND...
Click-to-Chat Bubble Disappears When Navigating to Other Pages
legacy Troubleshooting
Issue Click-to-Chat bubble disappears if I change to a different page. The page needs to be reloaded for the click-to-chat bubble to appear. During conversation in click-to-chat bubble, the conversation...
Why is Jenkins build failing with SynchronousResumeNotSupportedException?
legacy Troubleshooting
Issue We are facing an issue where the builds are failing and we are getting the below error:  org.jenkinsci.plugins.workflow.steps.SynchronousResumeNotSupportedException: Resume after a restart not...