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Images displayed in a fragment lose resolution
legacy Troubleshooting
Issue An image selected in a fragment loses resolution and is displayed with lower quality. Environment Quarterly Release 2023.q3 Resolution The image resolution is adapted to the resolutions defined in Adaptive...
Error: Only known users are allowed to sign in using OpenID Connect.
legacy Troubleshooting
Issue You might encounter an error when using OpenID Connect, and users who are not yet been registered to Liferay are unable to login as they are identified as strangers. The error appears as the...
Single Approver Workflow: how to bypass for admin role
legacy How To
Issue We have implemented a single approver workflow for content review. The requirement is to bypass this workflow for users with the Admin role, allowing them to directly create new content and publish it without going...
Automatic triggered re-indexing in elastic search
legacy
Issue Most of the time, the Liferay auto-initiated "MlDailyMaintenanceService" job runs daily at midnight. It also corrupted all indexes, as this job deleted some files. Due to the index getting corrupted, no...
X-Xss-Protection response header is not working in DXP 7.4
legacy
Issue To enable X-Xss-Protection, add the below property in system-ext.properties http.header.secure.x.xss.protection=1; mode=block and restarted the server. But it is not working in the Liferay. Environment...
Validate the JSON format in WYSIWYG editor of Web content
legacy
Issue When the user creates basic web content and puts JSON inside the rich text, the JSON is used for the navigation menu. Since content contains extensive JSON, it is challenging to add more menu means attributes...
Access multiple sites using the different domain name
legacy How To
Issue Run multiple Sites on a single instance using the different domain names Example: Site 1 running on the 'www.test.com:8080' domain and Site 2 running on the 'www.demo.com:8080' domain. Environment Liferay DXP...
Fieldset inside a field group cannot be updated in Web Content Structure
legacy Troubleshooting
Issue Create a webcontent structure Add a Select from List field with 3 options and save. Name it WS1 Create a second web content structure. Name it WS2 Add a text field to it From the Fieldset tab, drag and drop the...
Web Content Does not appear in Asset Publisher
legacy Troubleshooting
Issue After updating to a new update, web content is no longer appearing in the Asset Publisher. Environment Liferay DXP 7.4 Quarterly Release 2023 Q4 Resolution Sometimes, when web content does not appear in the Asset...
Hide default login page /c/portal/login
legacy How To
Issue Is it possible to hide the default /c/portal/login page? We want users to use a specific login page, and prevent them from using /c/portal/login to log into the portal. Environment Liferay DXP 7.0+ Resolution...
After activating Publications, publication users can make changes directly in production
legacy How To
Issue With Publications active, we want to prevent publication users from being able to make changes directly in production, we only want them to be able to change publications. Environment Quarterly Release...
How to enable cookies and the banner, consent panel
legacy How To
Issue How to enable the cookie preference handling as well as the configuration options for both the banner and the consent panel. Environment Liferay DXP 7.4 Resolution This feature was introduced in the Liferay...
'${processor.processMax()' error while creating Application Display Templates
legacy Troubleshooting
Issue In the application display templates, whenever try to create an asset publisher template, the below error appears on the UI: The error appears in the Liferay logs as well: ERROR [WebContainer :...
PortalUUID: 'cannot find symbol' in Service Builder module
legacy Troubleshooting
Issue When trying to build my Service Builder module, the following error is thrown in *PersisenceImpl.java classes: cannot find symbol PortalUUID *PersisenceImpl.java classes contain the following reference:...
Portal.properties link not up to date
legacy
Issue I am looking at the link https://docs.liferay.com/dxp/portal/7.4-latest/propertiesdoc/portal.properties.html  to inspect the default portal properties, but it doesn't seem to be up to date. For example, some...
Error "The SSL certificate does not match the SSL private key"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment process failed with the following error...
Deployment failure due to invalid Environment Variable name
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment process failed with the following error...
Error "Someone may be trying to circumvent the permission checker" when deleting a virtual instance
legacy Troubleshooting
Issue When attempting to delete a virtual instance, users may encounter the following error: javax.portlet.PortletException: com.liferay.portal.kernel.exception.SystemException:...
Approver does not have access to preview of Content Page
legacy Troubleshooting
Issue Created a custom role to approve Content Pages Added View and Update permissions for Pages When the user with the role opens the Workflow Task and clicks the preview button, the following error appears: ...
SAML Sessions remain Active despite Logout in Liferay
legacy Troubleshooting
Issue We have integrated SAML with our Liferay configuration. We have noticed that after a User logs out, their session remains active in Liferay. Environment Liferay DXP 7.3 Resolution This issue may occur if the...
I cannot select a Folder when adding a Basic Document via Asset Publisher
legacy Troubleshooting
Issue I have an Asset Publisher Widget configured as Manual Asset Selection. When adding a Basic Document, the portal does not allow me to change the default Folder. Environment Liferay DXP 7.4 Resolution The...
Unable to add images to an out of the box paragraph fragment
legacy Troubleshooting
Issue We are facing editing issues on the out of the box paragraph fragments when trying to add images to it. The add button is only available in the editor when the paragraph is placed in a grid. If the paragraph is...
Private Pages for New Users are being created only after New User logs in
legacy
    Issue When creating Private pages for new users, the private pages are being created only once the new user has logged in or is impersonated   Environment Liferay DXP 7.X   Resolution The behavior listed above is...
How can administrator users pre-configure a category filters in a search page?
legacy How To
Issue In a search page, an administrator user can narrow search results using the Type Facet by pre-selecting specific object types in the widget configuration. We need to do a similar filtering selecting specific...
jQuery error in the logs when using Quarterly Release 2023.Q4
legacy Troubleshooting
Issue When jQuery is enabled we are facing the following error in the logs: ERROR [http-nio-8080-exec-8][ComboServlet:389] Skip /o/frontend-js-jquery-web/jquery/bootstrap.bundle.min.js because its content type is not...
After migrating to DBStore, how to check it was (entirely) successful
legacy How To
Issue We are in the process of migrating documents and media from our file-system based store to the database (DBStore) How to find out if all active documents and media are migrated to the database? Is there a way to do a...
The field should save the previous selection
legacy Troubleshooting
Issue Comma in Values of Select from List in Structures Steps: Create a structure with a Select from List. Export it to JSON. Change the value of Select from List to comma-separated words in the JSON file. Import...
Unable to select organization in segment property
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Add an organization. 3. Add a segment. 4. Add an organization property. 5. Select the organization. Expected result: User should be able to select the...
Text field limited to 120 characters in forms
legacy Troubleshooting
Issue If users enter more than 120 characters, the form is published successfully, however, when implemented in a form widget, they will notice that the text in both has been reduced to accommodate the...
FTL Error in Category Facet with Vocabulary Layout Display Template
legacy Troubleshooting
Issue Category facet error when selecting certain categories under vocabulary layout display template. Steps to reproduce: Create a search page using the search template under global templates. Uncheck the inherit...
Which database table stores the custom workflow value?
legacy
Issue Where does the custom workflow values  present in the database table? Environment Liferay DXP 7.4 Resolution The data of custom workflow under process builder information inside your database should be...
Expiring license causing 'Uncaught TypeError: Liferay.Alert is not a constructor'
legacy Troubleshooting
Issue Within 30 days of license expiry an alert message should pop up reminding the user about renewing the license. On 2023.Q4.0 it causes Uncaught TypeError: Liferay.Alert is not a constructor in the browser's...
Structure fields are not loading after upgrade from 7.2 to 7.4
legacy Troubleshooting
Issue we have a problem with one of our journal structures after running the upgrade process from 7.2 fixpack-20 to 7.4u92. After the upgrade, the structure is empty when we try to edit in in Liferay (also when we try to...
Uploaded documents are available for all sites using different virtual hosts
legacy
Issue Create two sites Set a different virtual host for each site e.g. testsite.local, testsite2.local Upload a document into Documents and Media on your second site See that the uploaded file is available when...
How can I disable web content history?
legacy How To
Issue We would like to have only one version of our web contents so we want to to disable the web content history/versioning. Environment Liferay DXP 7.4 + Resolution Edit the Journal Article Maximum Version Count...
Font-weight is not being responsive on Heading Fragment
legacy How To
Issue Despite setting the font weight for the Heading Fragment, the fragment is unresponsive and doesn't respond to the applied setting.  Environment DXP 7.4 Resolution This is determined to be the intended behavior....
Enabling Special Characters for Screen Names and Passwords
legacy Troubleshooting
Issue When trying to use special characters for setting screen names and passwords, not all special characters are accepted.  Environment DXP 7.0+ Resolution There is a simple workaround available to enable...
HTML Parsing errors when reindexing journal articles (jericho)
legacy Troubleshooting
Issue In general, this error may occur after upgrading to Quarterly Releases. When reindexing or updating specific web contents, errors are displayed in logs similar to the following traces: ERROR...
Stack overflow and org.apache.catalina.core.ApplicationDispatcher.invoke Servlet.service() for servlet [Friendly URL Servlet - Public] threw exception
legacy Troubleshooting
Issue There is a stack overflow error together with the error org.apache.catalina.core.ApplicationDispatcher.invoke Servlet.service() for servlet [Friendly URL Servlet - Public] threw exception Environment Liferay...
Screen name must not be duplicate but is already used by user SAML Error
legacy Troubleshooting
Issue Some users can't log into Liferay via SAML when Liferay acts as Service Provider. There's an error in the logs about a duplicate screen name: 2023-11-30 18:04:53.521 ERROR...
Remote Publish is Failed After Upgrading JBoss EAP 7.0 to 7.4.13
legacy Troubleshooting
Issue The remote publish always failed after upgrading JBoss EAP 7.0 to 7.4.13. In the Staging server, the following error occur: ERROR [liferay/background_task-1][StagingServiceHttp:327]...
Liferay login session not working in iframe
legacy Troubleshooting
Issue In 7.4, iframe does not show signed in session of a separate 7.4 portal Environment 7.4 Resolution The iFrame is working as expected in that the portal is rendered within the frame and the cookies are...
Elasticsearch does not work with on a docker setup
legacy Troubleshooting
Issue ES not working with a docker/containerized setup giving below error: There are no ingest nodes in this cluster, unable to forward request to an ingest node Environment Liferay DXP 7.4 2023 Q3 Resolution...
Drag and Drop is not working correctly for image in CKEditor
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Control panel > Content & Data > Web Content > Create new Basic Web Content. 3. Add text to the content and also an image using the image...
Language options show wrong placeholder
legacy Troubleshooting
Issue Placeholder shows 'Select an Option' on the Language option Steps to Reproduce: Menu > Control Panel > Objects Create a custom object definition Go to the Fields tab Add a custom field Open the custom field...
Unable to assign organizations to users if SPA is disabled
legacy Troubleshooting
Issue Steps to reproduce: 1. Create portal-ext.properties with this property to disable SPA: javascript.single.page.application.enabled=false 2. Navigate Control Panel → Users & Organizations → Organizations →...
Forms portlet doesn't populate logged user's data
legacy
Issue It would be nice it there could be an option to autofill using the user logger data instead of the user data that was used to define the data provider. Environment Liferay DXP [all versions]  Resolution This...
Save button has different dimension than delete button
legacy Troubleshooting
Issue Steps to reproduce: 1. Enable this feature flag: feature.flag.LPS-148856=true 2. Start Liferay DXP 7.4 3. Create two Custom Objects. 4. Navigate to the Model Builder view. 5. Create a relationship between...
While uploading file via drag and drop, file losing its extension
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a Sharepoint OAuth2 Connection by navigating to this path System Settings > Documents and Media > Sharepoint OAuth2. 3. Now, access Document & Media....
Duplicated web content fails to render on a display page
legacy Troubleshooting
Issue Copied Web Contents misses display page settings Steps to reproduce: 1. Create a display page for Basic Web Content 2. Create a Basic Web Content titled 'Test' and set the display page for the previously...
Dropdown always opens upward
legacy Troubleshooting
Issue Select input dropdown opens upward in the system settings Steps to reproduce: Navigate to a settings page with a select input (For example, Control Panel > System Settings > Search > Category Facet Field)...
Unable to see Multiple options for web content
legacy How To
Issue Trying to change the web content to multiple languages but users are unable to see multiple options for web content. Environment Liferay DXP 7.4 [all versions] Resolution There are the following steps to add...
How to disable the blue redirection box
legacy How To
Issue Navigate to the home page and change the URL http://localhost:8080/en/web/guest to http://localhost:8080/en-au/web/guest or http://localhost:8080/en-gb/web/guest and hit the URLs, the blue pop-up appears on the...
Jenkins build failed with exception of "no artifacts found that match the file pattern build"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Jenkins builds are failing with the below errors for all...
File upload feature for guest users in Liferay Forms
legacy
Issue We have a requirement to create a Liferay form having a document upload feature for guest users. Currently, in Liferay 7.1 uploading documents is not available for guest users.    Environment Liferay...
Email for activation of Analytics Cloud is delaying to arrive
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We've activated the Analytics Cloud account through the...
Error uploading files larger than 100MB in Liferay Cloud
legacy Troubleshooting
Issue Uploading files greater than 100 MB for enviroments on Liferay Cloud are failing This occurs even after the Maximum Upload Request Size has been increased to accommodate files larger than 100MB When attempting to...
CPU utilisation is going greater than the 100%
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue During backup, the CPU utilization is greater than 100%...
Modules with escapeModel=true attribute in search-container not working
legacy Troubleshooting
Issue We have detected that the modules that implement the search-container with escapedModel="true" attribute in the search-container-row, are not working. We have also seen the following messages appear in...
How to bulk edit Categories?
legacy How To
Issue How can a Liferay user bulk edit Categories in the Documents and Media? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Go to a DXP site. Navigate to Content&Data --> Categorization -->...