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Merge Category Between Environments
legacy Troubleshooting
Issue We have the same category in UAT and Production but the category UUID is different. Therefore, we cannot import the web content lar file which exported from UAT.  Environment Liferay DXP 7.4 Resolution Steps to merge...
/language showing 403 forbidden url
legacy Troubleshooting
Issue When the user tries to access the URL: 'http://localhost:8080/language', even if the language page doesn't exist, it shows a 403 Forbidden error on UI instead of a 404 page not found. Logs error: ERROR...
The Job Scheduler Portlet is not accessible through the Control Panel
legacy
Issue A new Role has been created and enabled the Job Scheduler portlet to the new Role, but unable to access the Job Scheduler portlet with the new user. Steps to reproduce: 1. Navigate to Control Panel-> Role and...
UI showing '404 page not found' after appends '/' in the friendly URL
legacy
Issue Steps to reproduce: 1. Navigate to the product > Commerce. 2. Select 'U-Joint' product. 3. In SEO > Friendly URL > append '/' just after u-joint. 4. Navigate to the catalog page and select U-Joint Product....
Licensing Issues with iText PDF Library
legacy
Issue We need to understand that "Does the iText license come bundled with the Liferay License or needs to be procured separately?". Environment Liferay DXP  7.2 Resolution There is no license included for...
Slow build times when compiling a React Portlet
legacy Troubleshooting
Issue After setting up some libraries in package.json, like mui, the build time is longer than expected. Environment DXP 7.0, 7.1, 7.2, 7.3 DXP 7.4, Quarterly Releases Resolution In most cases, this...
Caches for Widget Pages and Content Pages
legacy How To
Issue There is not an easy way to know how many caches are, which their lifetime is, and how they can be cleared. Environment Quarterly Releases: 2023.Q3, 2023.Q4, 2023.Q1 Liferay DXP 7.3, 7.4 Resolution Widget Pages...
Unable to add custom object using collection display
legacy Troubleshooting
Issue Steps to reproduce: 1. Go to Control Panel > Object 2. Create a new Object O1 3. Click on Object > Account98 4. Go to tab relationship 5. Create a relationship "O1 rel" type "One to many" with custom object...
Vulnerable JavaScript dependency Bootstrap-select 1.12.4
legacy
Issue The version of bootstrap-select 1.12.4 is vulnerable to attacks. To overcome this, bootstrap-select should be upgraded to a non-vulnerable version. Environment Liferay DXP 7.3  Resolution Liferay does not...
I cannot add a relative URL into Form's "Redirect URL on Success"
legacy Troubleshooting
Issue Create a Liferay Form Open the Form's Settings In the field "Redirect URL on Success", enter a relative URL like "/web/guest" Result: Receive error message "Please enter a valid URL."   Environment Liferay DXP...
View Display Page for Objects is not working for guest users
legacy Troubleshooting
Issue When creating a Display Page Template to display entries of an object, even when setting the viewing permission to "guest," attempting to access the page template results in a 404 page. Environment Liferay...
Could not install Gradle distribution
legacy Troubleshooting
Issue While importing workspace from one system to another through a remote desktop connection, the below error has been encountered: Could not install Gradle distribution from...
"Index.on.startup=true" does not trigger "Reindex Spell-Check Dictionaries" on Startup
legacy
Issue Adding "index.on.startup=true" to the portal-ext.properties file does not trigger the reindex.   Environment DXP 7.4   Resolution The primary purpose of the property index.on.startup=true is to force reindex...
Custom Facet displays encoded term values
legacy Troubleshooting
Issue After setting up a custom facet on a search page, it only shows encoded values. The custom facet is configured with an Aggregation Field that includes a sortable search field. Environment DXP 7.2...
When a web content is copied, only its title is changed for default language
legacy Troubleshooting
Issue When copying content, the suffix "(Copy)" is only added to the title in the default language. Shouldn't it also change in the rest of the languages? In our example, if the copied content becomes "prueba copia...
When inviting users to a Publication, some of them are not shown
legacy Troubleshooting
Issue When trying to invite users to a Publication, some of them don't show up in the "Invite Users" box, despite having the Publications User role. Environment Liferay DXP 7.4 Quarterly Releases Resolution The users...
The status for shared content is blank
legacy
Issue The status is not visible, it always coming blank.  Steps to reproduce: Navigate to the 'Content and Data'> Document and Media> upload 1-2 documents upload a new image and click on three dots to get the share...
Need to create a role for accessing Server Administration
legacy
Issue User needs to create a custom role and add permissions to access Server Administration Environment Liferay DXP 7.0+ Resolution There are no options provided under System to add these permissions. Only an...
"Text verification failed" Captcha error
legacy Troubleshooting
Issue We are trying to use the Reset Password functionality, but every time we enter the captcha text correctly, we always get an error saying: "Text verification failed". We noticed this same behavior on other...
java.net.UnknownHostException: artifacts.elastic.co
legacy Troubleshooting
Issue While starting the Liferay application server, the below error is encountered in the log file: ERROR [Start Level: Equinox Container: 53ada45d-f96c-449b-8a58-e68855c57982][ElasticsearchConnectionManager:70]...
Unable to start sidecar elasticsearch after upgrading JDK 8 to JDK 11
legacy Troubleshooting
Issue Following error appeared in the console after upgrading JDK 8 to JDK 11: [Sidecar:617] Sidecar Elasticsearch process is aborted java.util.concurrent.ExecutionException:...
Uploading the large image the resize option is not appearing to resize the editor
legacy Troubleshooting
Issue Upload the large image in the web content editor; the option to resize the editor is not available for the first time to check after publishing. Steps to reproduce: 1. Start the server. 2. Navigate to the...
How to Generate SAML Tracer export for Liferay Support
legacy How To
SAML Tracer can be a useful debugging tool for viewing SAML messages sent through the browser during single sign-on and single logout and helps with analyzing both SP- and IdP-initiated SAML flows, including viewing and...
Ampersand in Web Content Text field turned into & in Content Pages
legacy Troubleshooting
Issue Create an example structure with the following associated template: <#ftl output_format="HTML" auto_esc=false> <p>-----------------</p> This should't be escaped: ${'&'} <p>-----------------</p> This should be...
How to enable conversions for document library files.
legacy How To
Issue How to download converted document through Liferay Document Media portlet while using OpenOffice? Environment Liferay DXP 7.4  LibreOffice 7.1.6  OpenOffice 4.1.11  Resolution Add the...
Different behavior if you call a non-existing jpg or a gif
legacy How To
Issue A user tries to open a non-existing file with the documents path For example: localhost:8080/documents/abc.jpg or localhost:8080/documents/abc.gif The user will get a "Not Found" Page but it is not the same for...
Eclipse / Liferay IDE: "Failed to read schema document" URL when creating JNDI connections for Spring Portlets
legacy Troubleshooting
Issue When creating JNDI connections using Spring, Eclipse / Liferay IDE users may encounter the following error: "Failed to read schema document 'http://www.liferay.com/schema/lrjee/liferay-jee.xsd', because 1)...
'Unable to write temporary file' when uploading large LAR files
legacy Troubleshooting
Issue After uploading a LAR file, a message "The file <filename>.lar cannot be imported: Unable to write temporary file" is displayed Environment DXP 7.3, DXP 7.4, Quarterly Releases Resolution Liferay...
DocuSign is not working for Production environment
legacy Troubleshooting
Issue DocuSign works properly with developer DocuSign credentials in the UAT environment, however, while working in production with prod DocuSign credentials, users are unable to view or receive the entries on the...
Unable to play .wav audio files
legacy Troubleshooting
Issue Unable to play audio files of the '.wav' extension on the iOS app. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution To mitigate this concern, please include the...
'Page Comments' portlet showing JS errors
legacy Troubleshooting
Issue After replying to the comments on the 'page comments' portlet, it is showing the following javascript errors in the console: Error] TypeError:...
DocuSign API rules and limit
legacy
Issue APIs are failing, hence Liferay has to provide a feature to restrict the API limit. Environment Liferay DXP 7.4 DocuSign Resolution With the current DocuSign integration feature provided by Liferay, the...
Behaviour of the Liferay Infrastructure on Liferay PaaS when a Headless API is called during deployment
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue 1. What will be the behavior of the Liferay...
DocuSign Error: The access token provided is expired
legacy Troubleshooting
Issue When attempting to work with a new token for DocuSign integration, the following errors are observed: DEBUG [https-jsse-nio-443-exec-38][DSEnvelopeManagerImpl:177] [LPP-50430] value of Json Object is...
"Link to Page of this site" "Select" popup is slow when the site has lot of pages.
legacy Troubleshooting
Issue When a site contains a large number of pages when creating a "Link to Page of this site" page then clicking on "Select" the Popup window's load time is long. To reproduce: On a site with a very large number of...
The Commerce Site Catalog UI is distorted when the '/' is placed at the end of the URL
legacy Troubleshooting
Issue UI is distorted when the user appends '/' at the end of the URL Steps to reproduce: 1. Start Liferay DXP U62. 2. Navigate to Site -> Click on the "+" blue icon -> Select 'Minium' template. 3. Opened the...
Error when using Fragments Toolkit
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When using the Fragments Toolkit, following the steps in the...
URL for uploaded documents not being displayed
legacy Troubleshooting
Issue After uploading a document in Documents & Media and clicking on Details, its URL should being displayed on the right hand side menu, under "Latest version URL, but it is not. Environment DXP 7.3 Resolution A .jsp...
Webserver deployment fails with error "Desired service spec customDomains exceeded the max limit"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm trying to deploy the webserver service but the...
Error "Uploaded LAR file type layout-set-prototype does not match Portlet." reported when importing site template lar file
legacy Troubleshooting
Issue Go to Control Panel --> Site Templates Click the icon with three vertical points in the upper right corner of the page and click Export/Import Select Import section Then importing a site template lar file, the error...