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Can not change virtual host from an existing virtual instance
legacy Troubleshooting
Issue After editing the virtual host field from an existing virtual instance, the new value suddenly disappears after clicking on Save button.  Environment Liferay DXP 7.2, fix pack dxp-5 or higher Resolution This is an outdated index issue that affects the new virtual host value...
Cannot deploy themes using the `themes` folder
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Your themes (.war files) on the themes folder are not being deployed. Environment Liferay SaaS CI (Jenkins) image version 3.2.[0 to...
Invalid CSRF Token warnings
legacy Troubleshooting
Issue Invalid CSRF Token warnings appear in the logs, if portlet.url.anchor.enable=true is set in portal-ext.properties. User 20127 is not allowed to access URL http://localhost:8080/web/guest/home and portlet com_liferay_message_boards_web_portlet_MBPortlet: User 20127 did not provide a...
I want to define user permissions for the Notice and Warning portlets respectively.
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue From the "Define...
How to resolve "Unable to validate referenced file entry" UI errors preventing Web Content from being updated
legacy Troubleshooting
Issue When trying to update a previously published web content article, clicking the Publish button results in an error message in the UI like the following: Error: Unable to validate referenced file entry because it cannot be found with the following parameters: {groupId=[33499],...
RSS Publisher portlet on Widget Pages can be refreshed by guest users
legacy Troubleshooting
Issue RSS Publisher portlet on Widget Pages can be refreshed by guest users. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution Add an RSS publisher portlet to Wiget Page Go to Configuration, set a title and URL, and save it.  Logout with your admin...
How to disable login to access DXP web interface
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue By default, authentication is required to access the Liferay DXP instance for both DEV and UAT environments. It is recommended that...
Deploying Liferay SAML Connector in Liferay SaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After deploying the SAML connector plugin from Marketplace (the .lpkg file) by putting it into the Deploy folder, the Liferay log...
Liferay is unable to find a PostgreSQL database after restoring it from a dump or backup
legacy Troubleshooting
Issue Liferay is unable to find a PostgreSQL database after restoring it from a dump or backup Liferay appears to be creating new data when connected to the restored PostgreSQL database A blank (i.e., default Liferay) site is being displayed after starting up the server. Environment...
How to configure validation directives in AntiSamy
legacy Troubleshooting
Issue When trying to import content between sites, i.e. knowledge base, a validation error arises: An unexpected error occurred with the publication process. Please check your portal and publishing configuration. com.liferay.portal.kernel.exception.SystemException:...
How to review User Permissions on Freemarker and Velocity templates
legacy How To
Issue After applying the fix for LSV-658, how can I see which users have permissions for (which) Freemarker/Velocity templates, i.e. via the user interface or by a database query? The Mitigation Notes of LSV-658 suggests that we review the owners of existing templates as they have full...
DevTools failed to load SourceMap: Could not load content for popper.min.js.map on Chrome browser
legacy Troubleshooting
Issue While using a production instance of Liferay, the below warning will appear in the Chrome console: DevTools failed to load SourceMap: Could not load content for http://localhost:8080/popper.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE Environment...
Can not add images in a Paragraph fragment of a Content Page
legacy Troubleshooting
Issue It is not possible to link an image in the rich-text editor of a Paragraph fragment in a content page.  Environment Liferay DXP 7.2 fix-pack dxp-6 or older. Resolution This is a known and fixed bug. Please install fix-pack dxp-7+ or request a hotfix with the LPS-111873.  Additional...
The Forget Password page is vulnerable to CSRF attack
legacy
Issue The Forget Password form can be re-submitted with different cookies which lead to the CSRF issue. Environment Liferay DXP 7.2 Resolution This is considered as a False Positive, as the user is not logged into Liferay when accessing the Forget password page. CSRF is meant to protect...
Migrating a Remote Staging Setup to Liferay Cloud
legacy How To
Issue There are many factors to consider when planning to migrate your on-prem Liferay installation to Liferay Cloud. One of these factors is your Staging configuration. Below is the recommended method to migrate a staged local installation to Liferay Cloud. The best way to migrate your...
Reindexing on Elasticsearch is slower than it was on an earlier patch-level
legacy Troubleshooting
Issue We recently installed fix pack 16 on DXP 7.1, and we noticed that now re-index is really slow compared to fix pack 11, our previous patch-level. We found that both liferay indexes (liferay-0 and liferay-companyId) contain all data for all models. Environment DXP 7.1 Fix Pack 13 -...
Jenkins builds are failing due to "Cannot run program ./gradlew" error
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Builds on Jenkins are failing due to the following error: Cannot run program "./gradlew" (in directory...
Why am I not receiving Liferay security bulletin emails?
legacy Troubleshooting
Liferay Support sends security bulletin emails to all customers with an active Enterprise Subscription. These notifications include critical information on potential security vulnerabilities along with the corresponding patch and mitigation steps. To learn more, please read our Security...
Bundle-Version differences in fixpacks
legacy
Issue Why do Bundle-Version differ between MANIFEST.MF in fixpack binaries and the source code? Environment Liferay DXP 7.0+ Resolution To briefly explain the reason it must be clarified the way .jar files are released and fix pack source is packaged. When releasing all the binaries are...
Errors occur after Liferay Faces upgrade
legacy Troubleshooting
Issue After the upgrade of Liferay Faces (by updating the given versions in dependencies shown in the provided screenshots), the following error occurs logs: javax.el.ELException: Function 'p:component' not found Original dependency versions:  Upgraded dependency versions: Environment...
Page version control information is accessible in sitemap.xml
legacy
Issue Page version control information is accessible in sitemap.xml - such information shall not be exposed for security reasons. Reproduction: 1) Start up bundle 2) Access sitemap (e.g. http://localhost:8080/sitemap.xml) 3) From the site map, open one of the URLs within <loc>...
Are Blade/Gradle FrontEnd NPM 7.0/7.1 portlets still available and supported on 7.2?
legacy How To
Issue Developers are using Blade/Gradle FrontEnd NPM portlets on DXP 7.0 / DXP 7.1, for example: https://help.liferay.com/hc/en-us/articles/360018170751-React-npm-Portlet https://help.liferay.com/hc/en-us/articles/360017891632-Angular-npm-Portlet...
[CKEditor] Browse Server button is missing from Image Info tab
legacy
Issue Using the CKEditor, in Image Properties I cannot see the Browse Server button under the Image Info tab so if I want to change the image, I have to delete it and add it again. Environment Liferay DXP 7.2 Resolution This behavior is an intended change that was introduced...
User is redirected to the Pages section after saving a Widget Page
legacy
Issue When creating a new Widget Page and saving it, the user is landed on the Pages section instead of the newly created Widget Page. Environment DXP 7.1+ Resolution This is an intended behavior that was introduced in DXP 7.1 along with the replacement of the page tree view with the...
Impersonation won't give you all the permissions set of the impersonated User
legacy
Issue If User A impersonates User B than User A might not be able to perform the same actions as User B was originally able to. For example, downloading certain documents or checking the previews. For Example, if User that is not an admin impersonates an admin user that does not mean...
Unable to import User Groups from LDAP containing a comma "," or an asterisk "*"
legacy Troubleshooting
Issue Receiving the following error when trying to import User Groups from LDAP containing a comma "," or an asterisk "*": 2020-06-04 08:23:50.268 WARN [main][LDAPUserImporterImpl:1165] Unable to create user group test,users 2020-06-04 08:23:50.280 ERROR [main][LDAPUserImporterImpl:780]...
Web Content validation is not working on mandatory field
legacy Troubleshooting
Issue Web Content validation is not working on the mandatory field. Steps are as follows: 1. Create a new Web Content structure with an Image field. 2. For Image field: change "Required" & "Repeatable" to Yes. 3. Create a new Web Content with this structure, then adding two Image fields....
Which table keeps the data for Web Content in the Database?
legacy
Issue Which table keeps the data for Web Content in the Database? Environment Liferay DXP 7.1 Resolution The tables whose name starts with "journal*" are the ones that keep the data related to Web Content.  , content:...
How to load a third-party npm package as a JS provider OSGi bundle in Liferay 7.1 and 7.2?
legacy How To
Issue Front-End developers may at times need to load third-party NPM packages in Liferay DXP and consume them from the Liferay APIs Environment Liferay DXP 7.1 + Liferay Loader version 4.x Liferay DXP 7.2 Resolution As an example, we will use the minimal, zero-dependencies, NPM...
Make Recycle Bin available for regular users
legacy How To
Issue How to make Recycle Bin available for regular users?  Environment Liferay 6.2  Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution Navigate to Control Panel --> User --> Roles. Create a new regular role.  Edit the new role, select Define Permissions --> Site Administration...
Setting Cookie Configurations for Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue One common service customization is to add the HttpOnly and Secure flags onto JSESSIONID cookie at the application level for...
Liferay DXP Elasticsearch Connectors: Technical Data Sheet
Introduction This article extends the Search Engine Compatibility Matrix, providing additional details about Liferay's Elasticsearch* connectors. To learn what influences Liferay's compatibility with Elasticsearch, please read this article. Liferay Enterprise Search (LES) The LES...
Why does it take so long to save a Web Content article?
legacy Troubleshooting
Issue When we try to Publish (save) a Web Content article it takes several minutes. Environment Liferay DXP 7.2 Resolution By default when a Web Content article is saved within Liferay DXP 7.2 all versions of the article are indexed alongside the latest version. If an article has been...
Language priority when a page is displayed
legacy
Issue Which localization is being used when a page is displayed? Environment Liferay Portal DXP 7.0+ Resolution The language of a page can be determined by 3 factors: the page URL (whether there is a language id) GUEST_LANGUAGE_ID cookie jsessionid cookie (session variables) If we are...
Cannot import an individual page template
legacy Troubleshooting
Issue We have exported a page template through the template's context menu -> Export When we try to import it to another page templates, it fails and throws the below error: Please import a LAR file of the correct type (layout-prototype) How can we import one page template alone?...
To which sites are the documents and media selected in the workflow associated?
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue To which sites are the...
External Elasticsearch server is not available and control panel is inaccessible
legacy Troubleshooting
Issue The external Elasticsearch server configured for Liferay DXP is no longer available Liferay cannot be set to use the embedded Elasticsearch server because the Control Panel is showing a blank page with “No Group exists with the key {companyId=0, groupKey=Guest}” Environment Liferay...
Content is not visible after an upgrade
legacy Troubleshooting
Issue After our migration (upgrading to a newer version of Liferay) we cannot see our pages / web contents / templates When we create a new one, we see it gets created in the database but we don't see it on the UI Environment Liferay Portal 6.2+ Liferay DXP 7.0+ Resolution As a rule of...
How to configure Liferay DXP to connect to Elasticsearch on Elastic Cloud
legacy How To
Disclaimer: please read the Liferay DXP compatibility with Elasticsearch hosted on Elastic Cloud article before starting to build your Elastic Stack for Liferay DXP on Elastic Cloud to understand the requirements and the support coverage. This article shows an example configuration only...
Pagination not working in 7.2 Fix Pack 5
legacy Troubleshooting
Issue When navigating to another page of a portlet (such as Asset Publisher) using the dropdown, user is redirected to another page with a "The requested resource could not be found" error. Environment DXP 7.2 Fix Pack 5 Resolution This behavior is caused by a regression bug introduced...
Site export (or staging enabling) fails with "missing reference(s) that could not be found during the process."
legacy Troubleshooting
Issue I am exporting a site and it fails with an error like "The Dynamic Data Mapping Template (Automatic Copy): Service Menu has missing reference(s) that could not be found during the process." and a stack trace like in the attached file (site_export_error.txt) Environment DXP 7.1, DXP...
How can we use the Notifications portlet in DXP?
legacy How To
Issue In Liferay Portal it was possible to place a Notifications portlet onto a page. However in Liferay DXP 7.2 the Notifications portlet is not a listed Widget and can not be added to pages. Environment Liferay DXP 7.2 Resolution The default setting for the Notifications portlet can be...
Search portlet temporarily unavailable due to ClassCastException
legacy Troubleshooting
Issue In DXP 7.0 with Elasticsearch 6, when using the search portlet, it becomes temporarily unavailable and the following stacktrace is seen in the logs. Caused by: java.lang.ClassCastException: com.liferay.portal.search.elasticsearch6.internal.filter.ElasticsearchFilterTranslator...
Can't enable staging because the propagation of changes is enabled
legacy Troubleshooting
Issue When trying to enable Staging for a site the page is blank with the following message on the top: Warning: Staging cannot be used for this site because the propagation of changes from the site template is enabled. Change the configuration in the details section. Environment Liferay...
How to delete the old data from Audit?
legacy
Issue How to delete the old data from Audit? Environment Liferay DXP 7.0 Resolution Please note: The following information involves customizations that are beyond the scope of Liferay Support.  Please exercise appropriate discretion in the use of this information to choose or to...
I cannot sync my Contacts to Analytics Cloud
legacy Troubleshooting
Issue I connected Liferay DXP and Analytics Cloud successfully In Analytics Cloud I navigate to "Configure Data Source" I selected the Sites and Users to sync The process gets stuck at "Syncing - 50.00% Completed" Environment Liferay DXP 7.0+ Liferay Analytics Cloud Resolution The root...
Changing password forces users to log in again
legacy Troubleshooting
Issue Changing password invalidates current sessions and the users have to log in again. 2020-02-07 13:08:37.558 ERROR [http-nio-8080-exec-2][PortletServlet:112] javax.portlet.PortletException: java.lang.IllegalStateException: getAttribute: Session already invalidated Environment Liferay...
Document is not found for users searching in another language
legacy Troubleshooting
Issue When searching for a text document (e.g., PDF) by keywords inside the text using the default portal language, the document is shown in the search results. When the language is different, the document cannot found. Environment Liferay DXP 7.0, 7.1, 7.2, 7.3 Resolution The text of...
How to make the image as clickable with the link in fragments?
legacy How To
Issue How to make the image as clickable with the link in fragments? Environment Liferay DXP 7.1 Liferay DXP 7.2 Resolution Please note: The following information involves customizations or implementation ideas that are beyond the scope of Liferay Support.  Please exercise appropriate...
How to register the same user using email id in other sites as well
legacy How To
Issue Use case: Creating multiple sites in a single instance of the portal. User1 is registered using the same email id on SiteA and SiteB. If User1 is logged in on SiteA and he/she should not able to open the SiteB without login again in SiteB. Environment Liferay DXP 7.2 Resolution...
Web Content Title not displayed in notification email resulting from Workflow
legacy Troubleshooting
Issue When implementing a workflow that sends users an email notification when a new Web Content Article is created, the email does not contain the title of the Web Content Article. Environment Liferay DXP 7.2 Resolution Between Liferay 6.2 and Liferay DXP 7.2, the attribute name for the...
Session Hijacking issue with https connection
legacy
Issue By replacing the sessionId of a logged-in user, the user's session from another browser is replicated. Steps to reproduce Create 2 users like u1, u2 Assign the role for the u1 as "Power user", u2 as "Portal Content Reviewer" Create 2 pages like Page1, Page2 Click on the permission...
Integration of SiteMinder SSO
legacy How To
Issue How to integrate the SiteMinder SSO with Liferay Environment Liferay DXP 7.0 Resolution By default, Token based authentication is disabled in the Liferay. To manage the same, refer to this document Token-based Single Sign-On Authentication which describes the Token SSO...
The "Add Notification" button does not appear in the notification portlet
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The "Add Notification" button does not appear in the notification portlet...
Using Active directory, after changing the user password, still user is able to login using the old password
legacy Troubleshooting
Issue Using Active directory, after changing the user password, still, a user is able to login using the old password Environment Liferay portal 6.2  Resolution Under Control Panel -> Portal Settings -> Authentication -> LDAP, if the "required" checkbox is not selected then the expected...
How to resolve hudson.model NoSuchFileExceptions when switching the CI to use a StatefulSet for a Liferay PaaS environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After attempting to update our Jenkins CI image to use a StatefulSet rather than Deployment type, we started seeing builds failing in...
Patching Tool 'WARNING: Some of the currently installed fixes are not available' while installing certain fix packs and hotfixes
legacy Troubleshooting
Issue After installing a fix pack and a hotfix, Patching Tool shows the message - "WARNING: some of the currently installed fixes are not available: <a very long ticket list>": Environment Liferay DXP 7.0: fix packs de-90, de-91, de-92 Liferay DXP 7.1: fix packs dxp-16,dxp-17 Liferay DXP...
How to set an absolute path in an OSGi .config file for a directory on a shared network drive
legacy Troubleshooting
Issue We are attempting to use a Document Library directory "External_Library" on a shared network drive, but cannot determine how to use an absolute path instead of a relative path; during startup, a relative path is being used and the full directory structure is getting created within...
404 error when downloading module "com.liferay.saml.opensaml.integration" from Release Notes page
legacy Troubleshooting
Issue Getting a 404 error when downloading module "com.liferay.saml.opensaml.integration" from Release Notes page. Environment Liferay DXP 7.2 Resolution The module for  "com.liferay.saml.opensaml.integration" can be found on Marketplace. Please download SAML 2.0 from Liferay Marketplace...
How to change Liferay DXP session timeout on Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You need to change the session timeout for Liferay DXP instances running on Liferay PaaS Environment Liferay PaaS stack 4  Liferay...

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