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Special Characters in Screen Name Cause “Not Found” Error
legacy Troubleshooting
Issue Special characters such as "., _, |" being present within a screen-name throws a “Requested resource could not be found” error in the UI. Environment DXP 7.2 Resolution This issue was fixed by LPS-119836, which was released in DXP-9-7210. To resolve this error, patch up to DXP-9 or...
IBM MQ Connector
legacy How To
Issue I would like to integrate IBM MQ with Liferay DXP. Is there an IBM MQ connector for Liferay DXP? Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 DXP 7.4 Resolution We unfortunately don’t have a specific jar to support IBM MQ. Additional Information As a potential workaround, you may...
Number items to display is wrong after migration
legacy Troubleshooting
Issue After the migration from Liferay 6.2 to DXP, some Asset Publishers have the wrong 'Number items to display' In Portal 6.2, Number items to display is saved in a pageDelta property inside a portlet preference XML. In DXP, this property is now called delta After the migration, the...
Upload files with the '.webp' extension in blogs
legacy Troubleshooting
Issue Any file with the '.webp' extension cannot be uploaded in blogs. Environment Liferay DXP 7.4 Resolution Blog module is using an additional file restriction, therefore, users will need to access System Settings > Blogs > File Uploads add a new 'Allowed Blogs Image File Extensions'...
I want to limit content versions in documents and media
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Content stored in documents and media can be versioned and updated.After...
The SSL certificate does not cover domain
legacy Troubleshooting
Issue The SSL certificate deployment is failing with the below error Jun 22 13:21:04.374 build-479 [testdomain-uat] Deployment in progress [webserver] as liferaycloud/nginx:1.16.1-4.0.1 Jun 22 13:21:12.200 build-479 webserver[building] Deployment interrupted: {"message":"Bad...
Language override - the global key does not get overwritten
legacy Troubleshooting
Issue Language hook does not rewrite the 'Mine' key in the Filter and Order menu. Environment DXP 7.1 Resolution To solve this, follow this article:...
Redirect component limitations
legacy
Issue Right now redirection component is only available for pages, not intended for web contents, documents,... Resolution Currently there two limitations regarding the redirection component, both of which have a related ticket opened: LPS-112815: Redirection component isn't allowed for...
Display Page Template and Pages Navigation not showing for Private site
legacy
Issue Pages created from a Display Page Template are not showing in the Site Navigation menu on a Private site. Environment DXP 7.2 Resolution It is expected that the navigation menu display a different hierarchy in private pages versus public pages. Additional Information When on a...
'TemplateNode cannot be cast to java.lang.String' error when using certain words in structures
legacy
Issue We have a structure that has a field called 'type' and being referenced in the advanced settings When we try to preview it, we get the above-mentioned exception in our logs Environment Liferay DXP 7.4 Resolution The current behavior is expected, since there are certain keywords...
After upgrading to DXP 7.4 the tags and categories are not accessible and 403 forbidden errors appear in the JS console.
Troubleshooting
Issue I cannot access the categories and tags after upgrading to DXP 7.4. The category selection disappeared from the web content admin. When I try to use the categories I receive 403 forbidden JS console errors. Environment Liferay DXP 7.4 Resolution This is a known issue and is...
Changes to portlet-model-hints.xml are lost if running mvn generate-resources from the root of a maven workspace
legacy Troubleshooting
Issue I made some changes (e.g. a hint) to the portlet-model-hints.xml file under my project's service builder folder and I am now running the mvn clean generate-resources command. If I run this command from within the service folder, the modification is kept, but if I run it from the...
Preventing auto-deploy of builds to DEV
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When a new pull request merges to the develop branch, it auto-builds and deploys to the "dev" environment. How can this be prevented?...
How are Unique Visitors calculated and identified?
legacy
Issue We would like to know how the Unique Visitors are calculated and what the factors are that identify a unique visitor. Environment Analytics Cloud Resolution As for unique visitors, we track known users based on a combination of factors including that user's individual ID and...
Command-Line Tool installation in Linux Debian
legacy Troubleshooting
Issue After installing Command-Line Tool following instructions from https://learn.liferay.com/dxp-cloud/latest/en/reference/command-line-tool.html , the lcp command does nothing: username@mylaptop:~$ curl https://cdn.liferay.cloud/lcp/stable/latest/install.sh -fsSL | bash ... ... ......
How to enable the form's Require CAPTCHA option by default?
legacy
Issue Due to security rules, I need all forms to have the Require CAPTCHA option enabled. Currently, the Require CAPTCHA option is disabled by default. Is there any way to enable this option by default? Environment Liferay DXP 7.3 Resolution Unfortunately, there is no out-of-the-box...
How to Track Data from a Knowledge Base Article in Liferay Analytics Cloud
legacy
Issue As an Analytics Cloud Workspace Admin, I would like to access the data from the Knowledge Base articles. Environment Liferay Analytics Cloud. Resolution This is currently a product limitation, however, we already have a feature request for it so it may be implemented in a future...
Language override is missing the Export-Import
legacy Troubleshooting
Issue We would like to use the Export-Import feature for our translations at Control Panel → Language override but we cannot find it. Environment DXP 7.4 Update 1-15 Resolution This feature has been available since Update 16, based on LPS-146944. Please upgrade to that or a later patch...
How is Bounce Rate calculated?
legacy
Issue We would like to know how the Bounce Rate is calculated. Environment Analytics Cloud Resolution It is calculated every 30 days. If you find that the values are too small, it is possible that there just has not been enough time to calculate an accurate % change. E.g. if your...
Differences in number between Google Analytics vs Liferay Analytics results
legacy
Issue We are currently evaluating Liferay Analytics Cloud vs. Google Analytics and have noted a strong discrepancy in the overall site metrics that are shown in the Liferay Analytics graphs for the past 30 days. We would like to understand more details about the overall calculation...
Look & Feel Configuration popup displays error upon saving when using HTTP2
legacy Troubleshooting
Issue Look & Feel Configuration popup displays below error upon saving when using HTTP2: Your settings could not be saved Steps to reproduce: Configure the App server to work with HTTP/2. Open the Look & Feel configuration of any portlet, make some changes and save it. Expected Behavior:...
Users who are not registered with Liferay application are able to log in
legacy Troubleshooting
Issue Users who are not registered with the Liferay application are able to log in even though they have no connections. Environment Liferay DXP 7.0 to 7.4 Resolution Users log into Liferay DXP by using the Sign In widget, which uses the database to authenticate the user based on...
Lodash Security Vulnerability
legacy Troubleshooting
Issue In Liferay, a vulnerable version of Lodash 4.17.14 is being used. Environment Liferay DXP 7.0 Resolution The observed behavior is a known issue LPE-17236 and has already been fixed in the latest fix pack de-102-7010. Please raise a ticket including the latest patching-tool.info if...
Unable to search orders in the submission page
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a Minium Site and perform a full reindex. 3. Navigate to Commerce > Channels and edit the Minium Channel. 4. Set 'Buyer Order Approval Workflow' to the default Single Approver workflow. 5. Navigate to the 'Catalog' page. 6. Add...
The structure cannot be deleted because it is required by one or more structure links error
legacy Troubleshooting
Issue Position error in the message after deleting a Field Set linked with a process at Manage Field Sets page, showed misaligned, sloppy, and confusingly, with a white box in the background. Steps to Reproduce: 1) Navigate to Open Menu >Content & Data > Kaleo Forms Admin 2) Add a new...
The page title size and place are not working with long texts
legacy Troubleshooting
Issue When using a long page title, the text is overlapping the other elements on the published form. Steps to Reproduce: 1) Navigate to Content & Data > Forms 2) Create a new form 3) Add any field 4) Add a long title to the page 5) Publish the form 6) Open published form Expected...
There is no length restriction on the Name and Description of Web Content template
legacy Troubleshooting
Issue Name and Description don't have a length restriction Steps to reproduce: 1) Navigate to Content&Data> Web Content> Templates 2) Create a new Template Observed Behavior: Name and Description don't have length restrictions. Expected Behavior: Name and Description should have length...
Install Tomcat Manager to a Liferay Bundle
legacy How To
Issue Tomcat Manager is a native application in the default Tomcat bundle but is not included in the Liferay Bundle You need to add Tomcat Manager   Environment DXP 7.3   Resolution Follow this steps to install Tomcat manager in the existent Liferay Bundle. Download a Tomcat server from...
Error Accessing Notifications in Liferay 7.4
legacy Troubleshooting
Issue User encounters below error when trying to access notifications: WARN [PortalImpl:1013] Redirect URL <URL> is not allowed Steps to reproduce: Navigate to Control Panel->Configuration->System Settings Under Content and Data, select Pages Under Virtual Instance Scope, select Redirect...
SSO at site level
legacy
Issue Is there any OOTB option to configure SAML for two sites on the same instance? Whether creating a new instance for a site would help to configure SAML? Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Is there any OOTB option to configure SAML for two sites on the same...
Workflow tasks shows deleted commerce order
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using the 'Minium site template'. 3. Navigate to 'Channel'. Select the single approver workflow for buyer order workflow. 4. Go to the Catalog and Submit an Order for approval. 5. Open 'My workflow tasks' and assign the...
The preview component of the Info Panel shows a broken image preview
legacy Troubleshooting
Issue Invalid preview for non-image files in Info Panel Steps to reproduce: 1) Upload a non-image file to Documents and Media, such as; a PDF file 2) Navigate to the Content Dashboard in Menu > Applications 3) Click the info icon in the row of the uploaded file (appears on hover)...
When a file is not uploaded, the upload field throws a validation error, even if it is not required
legacy Troubleshooting
Issue The form is not submitted correctly Steps to reproduce: 1) Create an object with the text field required 2) Create an object with an upload field NOT REQUIRED 3) Create a new content page 4) Add a Form container 4.a) Map it to the object created before 5) Add a text field 5.a) Map...
Unable to add Product Display Page inside channel
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using a 'minium site template'. 3. Navigate to channels. 4. Click on the 'Product Display Pages' tab.  5. Click on the "+" button and add the product display page. Expected Behavior: User must be able to add the product...
NullPointerException in Knowledge Base Search widget
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a page and add a 'Knowledge Base Search' widget on the page. 3. Input any keyword into the search bar and hit Search. Expected Behavior: Knowledge Base search must work properly and show the result. Actual Behavior: Knowledge...
User cannot configure priority with negative values ​​within actions on a workflow nod
legacy Troubleshooting
Issue User cannot configure priority with negative values within actions on a node as in previous versions of the portal Steps to Reproduce: 1) Navigate to Open Menu > Workflow > Process Builder 2) Add a new process 3) Click on start or end node 4) Click on actions 5) Try to define a...
User can Import a non XML file to Process Builder
legacy Troubleshooting
Issue User can Import a non XML file to Process Builder Steps to Reproduce: 1) Navigate to Open Menu > Workflow > Process Builder 2) Add a new process by importing a .pdf file Expected Behavior: Should not be possible to import a file different from XML Observed Behavior: The user can...
Required alert is displayed on Name and Label fields
legacy Troubleshooting
Issue Required alert is displayed on Name and Label fields when only the Label field is blank for Object and Object Field Steps to Reproduce: 1) Navigate to Objects 2) Click to create an Object 3) Leave only the Label blank 4) Try to save 5) Do the same for Object Field Expected...
No products were found
legacy Troubleshooting
Issue Steps to reproduce: 1. Create a site by using the 'minium site template'. 2. Navigate to Site Builder > Pages > Create a page. 3. Add the 'search result' widget on the page. In order to see the product. Expected Behavior: The products must be shown in the search result. Actual...
Custom field values are not saving for Document Folder
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Log in as admin. 3. Navigate to Custom Fields under configuration. 4. Select 'Documents Folder'. 5. Create a new custom field for the document folder. 6. Click on the "+" icon. Select 'Text Area' and give any name in the field. 7....
Number of categories limited to 150 by default
legacy How To
Issue In Liferay 7.4 the maximum number of categories per vocabulary has been limited to 150 by default, because of performance issues. This was implemented in LPS-118305  Environment Liferay 7.4 Resolution A new configuration has been added so that the users can limit the number of...
Workflow task notification is not showing the changes with respect to expire date/display date
legacy
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Log in as admin. 3. Enable Single Approver Workflow for Web Contents. 4. Create a new web content article. 5. Edit the Article and change the Expire Date. 6. Send the modification for Review. 7. Assign the Workflow task to yourself....
Fragment Configuration Breaks Form Display
legacy Troubleshooting
Issue In 7.3 SP3, Changing a configuration setting that changes the applied CSS class on the fragment <div> causes the Form in the drop zone to be added twice, which results in the form not displaying at all. The following warning is displayed in the browser console with its...
Displaying and playing video files
legacy Troubleshooting
Issue Looking for a scenario for the video popup displaying and playing video files on video file upload.    Environment Liferay DXP 7.3 Liferay DXP 7.4   Resolution By default, Documents and Media don’t generate previews for audio and video files. Using Liferay’s Xuggler integration,...
Error Reading Image File in Liferay Document Library
legacy Troubleshooting
Issue I am getting the following error in the console log for an unidentified image: ERROR [https-jsse-nio-443-exec-7][ImageImpl:69] Error reading image 54130 com.liferay.document.library.kernel.exception.NoSuchFileException: {companyId=0, repositoryId=0, fileName=54130.gif,...
Enabling information about server errors in the JSON response
legacy Troubleshooting
Issue There is no error messages from api json services. How to manage the serialization and access to  Json services In Liferay Portal 6.2 or DXP7.0 the server response is serialized and shows information related with server errors but now their are empty. Environment Liferay DXP...
How to set a maximum number of web content versions available
legacy How To
Issue How to store a certain number of articles to save space or improve performance Environment Liferay DXP 7.3, 7.4 Resolution This number is defined from Control Panel -> System Settings -> Web Content Virtual Instance Scope -> Web Content -> Journal Article Maximum Version Count    ...
How to download the files attached to forms
legacy Troubleshooting
Issue A user with every permissions related with forms is unable to download the attached files Cannot find the download option in the form attached files list. Environment Liferay DXP  Resolution These form attached files are now part of the document library, so in order to access them,...
Video added in fragment not autoplaying on first page load
legacy Troubleshooting
Issue A video added through the Video URL fragment on a content page (external URL or Document Library URL) configured as follows: Muted: false Autoplay: true Is not autoplaying on first page load/with unauthenticated users. Once you interact with the page (by logging in or clicking on...
Changing the Master Template leads to Error: Your request failed to complete.
legacy Troubleshooting
Issue Changing the master template triggers: “Error: Your request failed to complete.” Error trying to assign an alternate master template to a web content article. Environment DXP 7.4 Resolution This can happen when assigning an alternate master template to an existing web content...
Use Custom certificate and Let's encrypt at same time in different domains
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to have some domains with custom certificates and others using provided Let's Encrypt certificates. Is it possible setting...
Style Book cannot be created or updated after upgrading to Update 4
legacy Troubleshooting
Issue I get the following error message when a new Style Book is created or an existing one is edited: ERROR [http-nio-8080-exec-6][JDBCExceptionReporter:234] Batch entry 0 insert into StyleBookEntryVersion (mvccVersion, ctCollectionId, version, uuid_, styleBookEntryId, groupId,...
Deployment issues using the App Manager in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You upload an application/plugin using the App Manager in DXP and you only see that it is deployed in only one instance, and from...
How to read translations from resource bundles by providing the language keys.
How To
Issue I would like to read translations from resource bundles by providing the language keys. Environment Liferay DXP 7.4 Resolution You can read translations from resource bundles by providing the language keys by utilizing languateUtil variable injected into freemarker templates. The...
Customize widget appearance when using Liferay's sharing URL
legacy Troubleshooting
Issue Accessing to a widget's configuration -> Sharing tab, we can get a code snippet to share that widget in an external page. Once we share it externally, sometimes the appearance of that widget might not be as expected. Why and how to change it? Environment Liferay Portal and Liferay...
How to access User object when overriding user-portrait taglib
legacy How To
Issue In Liferay Portal 6.x we made use of user-display taglib in order to show current user's image on screen. However, in Liferay DXP 7.x we are using user-portrait taglib, which actually includes a page.jsp.readme file in order to help being overriden. How can we access User object...
Avoid storing cookies generated by Google Analytics
legacy How To
Issue When Google Analytics is enabled in Liferay cookies like _gid and _ga are stored in browser session. How can we avoid storing these cookies? Environment Liferay DXP (any version) Resolution In 2024.Q1, Liferay has released an easy-to-use mechanism to allow third-party cookie...
Adding passive listeners to jQuery
legacy How To
Issue When running audit with Google Pagespeed is common to find a recommendation about implementing passive listeners for jQuery. How can we do this? Environment Liferay DXP (any version) Resolution Since jQuery is deprecated, and actually is disabled by default since Liferay DXP 7.3,...
Using the iFrame tags for a video file downloads the file instead of embedding it when using Blogs
legacy Troubleshooting
Issue If the iFrame tag is used to embed a video (.mp4) file within Blogs, the file is downloaded, instead of being embedded to be played.   Environment Liferay DXP 7.3   Resolution According to the documentation for iframe, the iFrame tag is best used for embedding PDFs and external...
Email Notification of Web Content
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What are some of the email notification features for web content?...

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