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Not found error accessing commerce product detail
legacy Troubleshooting
Issue Steps to reproduce: Create a new site (language default en_US, and make sure the en_GB is available) based on a minium site initializer Create a new Catalog with language en_GB and EUR as currency (Catalog A). Create a new product within the Catalog A and make it visible for the...
http.nonProxyHosts property is being neglected
legacy Troubleshooting
Issue You might encounter an issue where you are using a proxy and configured http.nonProxyHosts property, but it seems it is being ignored Environment Liferay 7.0+ Resolution Make sure that you use the right syntax for networkHostAddresses and add http or https in the...
URL for uploaded documents not being displayed
legacy Troubleshooting
Issue After uploading a document in Documents & Media and clicking on Details, its URL should being displayed on the right hand side menu, under "Latest version URL, but it is not. Environment DXP 7.3 Resolution A .jsp compilation error in one of the relevant .jsp files when loading the...
Webserver deployment fails with error "Desired service spec customDomains exceeded the max limit"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm trying to deploy the webserver service but the process fails.  The Build logs show this error: DEBUG Deployment interrupted:...
Data migration by virtual instance
legacy
Issue we'd like to manage a gradual migration from DXP 7.0 to DXP 7.3 Is it possible to define a database per instance on DXP 7.3? Is it possible to migrate data per instance from DXP 7.0 to 7.3 knowing that the data for both environments will evolve in the meantime and that the...
Images displayed in a fragment lose resolution
legacy Troubleshooting
Issue An image selected in a fragment loses resolution and is displayed with lower quality. Environment Quarterly Release 2023.q3 Resolution The image resolution is adapted to the resolutions defined in Adaptive Media. When selecting the image from a fragment it is possible to indicate a...
Error: Only known users are allowed to sign in using OpenID Connect.
legacy Troubleshooting
Issue You might encounter an error when using OpenID Connect, and users who are not yet been registered to Liferay are unable to login as they are identified as strangers. The error appears as the company.security.strangers is set to false You can also check this on the UI, by navigating...
Single Approver Workflow: how to bypass for admin role
legacy How To
Issue We have implemented a single approver workflow for content review. The requirement is to bypass this workflow for users with the Admin role, allowing them to directly create new content and publish it without going through the workflow process. For users without the Admin role, the...
Automatic triggered re-indexing in elastic search
legacy
Issue Most of the time, the Liferay auto-initiated "MlDailyMaintenanceService" job runs daily at midnight. It also corrupted all indexes, as this job deleted some files. Due to the index getting corrupted, no content is visible on the site. Environment Liferay DXP 7.4 Elasticsearch...
X-Xss-Protection response header is not working in DXP 7.4
legacy
Issue To enable X-Xss-Protection, add the below property in system-ext.properties http.header.secure.x.xss.protection=1; mode=block and restarted the server. But it is not working in the Liferay. Environment Liferay DXP 7.4 Resolution The HTTP header X-XSS-Protection set to 1 by default...
Validate the JSON format in WYSIWYG editor of Web content
legacy
Issue When the user creates basic web content and puts JSON inside the rich text, the JSON is used for the navigation menu. Since content contains extensive JSON, it is challenging to add more menu means attributes in the JSON because JSON is not saved in the correct format inside the...
Access multiple sites using the different domain name
legacy How To
Issue Run multiple Sites on a single instance using the different domain names Example: Site 1 running on the 'www.test.com:8080' domain and Site 2 running on the 'www.demo.com:8080' domain. Environment Liferay DXP [all versions] Resolution Modify the hostname, navigate to the...
Fieldset inside a field group cannot be updated in Web Content Structure
legacy Troubleshooting
Issue Create a webcontent structure Add a Select from List field with 3 options and save. Name it WS1 Create a second web content structure. Name it WS2 Add a text field to it From the Fieldset tab, drag and drop the WS1 structure on top of the text field and create a fieldgroup Save WS2...
Web Content Does not appear in Asset Publisher
legacy Troubleshooting
Issue After updating to a new update, web content is no longer appearing in the Asset Publisher. Environment Liferay DXP 7.4 Quarterly Release 2023 Q4 Resolution Sometimes, when web content does not appear in the Asset Publisher, running a reindex of all search indexes can resolve this...
Hide default login page /c/portal/login
legacy How To
Issue Is it possible to hide the default /c/portal/login page? We want users to use a specific login page, and prevent them from using /c/portal/login to log into the portal. Environment Liferay DXP 7.0+ Resolution You can leverage auth.login.url property to achieve this: # Enter a URL...
After activating Publications, publication users can make changes directly in production
legacy How To
Issue With Publications active, we want to prevent publication users from being able to make changes directly in production, we only want them to be able to change publications. Environment Quarterly Release 2023.q3 Resolution To prevent a user from being able to publish in Production,...
How to enable cookies and the banner, consent panel
legacy How To
Issue How to enable the cookie preference handling as well as the configuration options for both the banner and the consent panel. Environment Liferay DXP 7.4 Resolution This feature was introduced in the Liferay DXP 7.4 update 66. To enable this option, follow the below steps: Navigate...
'${processor.processMax()' error while creating Application Display Templates
legacy Troubleshooting
Issue In the application display templates, whenever try to create an asset publisher template, the below error appears on the UI: The error appears in the Liferay logs as well: ERROR [WebContainer : 13][LiferayMethodExceptionEventHandler:54] Unable to execute method processMax...
PortalUUID: 'cannot find symbol' in Service Builder module
legacy Troubleshooting
Issue When trying to build my Service Builder module, the following error is thrown in *PersisenceImpl.java classes: cannot find symbol PortalUUID *PersisenceImpl.java classes contain the following reference: @Reference private PortalUUID _portalUUID; Environment Liferay Workspace...
Portal.properties link not up to date
legacy
Issue I am looking at the link https://docs.liferay.com/dxp/portal/7.4-latest/propertiesdoc/portal.properties.html  to inspect the default portal properties, but it doesn't seem to be up to date. For example, some properties, like com.liferay.portal.servlet.filters.i18n.I18nFilter, are...
Error "The SSL certificate does not match the SSL private key"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment process failed with the following error message: Some error has happened during the build. Try again. [{"message":"Bad...
Deployment failure due to invalid Environment Variable name
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment process failed with the following error message: Some error has happened during the build. Try again. [{"message":"Bad...
Error "Someone may be trying to circumvent the permission checker" when deleting a virtual instance
legacy Troubleshooting
Issue When attempting to delete a virtual instance, users may encounter the following error: javax.portlet.PortletException: com.liferay.portal.kernel.exception.SystemException: java.lang.IllegalArgumentException: Someone may be trying to circumvent the permission checker:...
Approver does not have access to preview of Content Page
legacy Troubleshooting
Issue Created a custom role to approve Content Pages Added View and Update permissions for Pages When the user with the role opens the Workflow Task and clicks the preview button, the following error appears:  Forbidden: You do not have permission to access the requested resource.  ...
SAML Sessions remain Active despite Logout in Liferay
legacy Troubleshooting
Issue We have integrated SAML with our Liferay configuration. We have noticed that after a User logs out, their session remains active in Liferay. Environment Liferay DXP 7.3 Resolution This issue may occur if the 'SameSite' attribute in the browser cookie is set to 'Strict'. To resolve...
I cannot select a Folder when adding a Basic Document via Asset Publisher
legacy Troubleshooting
Issue I have an Asset Publisher Widget configured as Manual Asset Selection. When adding a Basic Document, the portal does not allow me to change the default Folder. Environment Liferay DXP 7.4 Resolution The observed behavior is a known issue addressed by LPS-205089. Please create a...
Unable to add images to an out of the box paragraph fragment
legacy Troubleshooting
Issue We are facing editing issues on the out of the box paragraph fragments when trying to add images to it. The add button is only available in the editor when the paragraph is placed in a grid. If the paragraph is in the middle or right column, the add button is visible. Adding the...
Private Pages for New Users are being created only after New User logs in
legacy
    Issue When creating Private pages for new users, the private pages are being created only once the new user has logged in or is impersonated   Environment Liferay DXP 7.X   Resolution The behavior listed above is considered intended behavior For performance reasons, user’s private...
How can administrator users pre-configure a category filters in a search page?
legacy How To
Issue In a search page, an administrator user can narrow search results using the Type Facet by pre-selecting specific object types in the widget configuration. We need to do a similar filtering selecting specific Categories, the problem here is the Category Facet lacks this capability,...
jQuery error in the logs when using Quarterly Release 2023.Q4
legacy Troubleshooting
Issue When jQuery is enabled we are facing the following error in the logs: ERROR [http-nio-8080-exec-8][ComboServlet:389] Skip /o/frontend-js-jquery-web/jquery/bootstrap.bundle.min.js because its content type is not CSS or JavaScript Environment 2023.Q4.0 and 2023.Q4.1 Resolution This...
After migrating to DBStore, how to check it was (entirely) successful
legacy How To
Issue We are in the process of migrating documents and media from our file-system based store to the database (DBStore) How to find out if all active documents and media are migrated to the database? Is there a way to do a count? Environment DXP 7.x Resolution First of all, if the...
The field should save the previous selection
legacy Troubleshooting
Issue Comma in Values of Select from List in Structures Steps: Create a structure with a Select from List. Export it to JSON. Change the value of Select from List to comma-separated words in the JSON file. Import the JSON into a new structure and create content from that. Observed...
Unable to select organization in segment property
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Add an organization. 3. Add a segment. 4. Add an organization property. 5. Select the organization. Expected result: User should be able to select the organization. Actual Result: No response when clicking select, unable to select...
Text field limited to 120 characters in forms
legacy Troubleshooting
Issue If users enter more than 120 characters, the form is published successfully, however, when implemented in a form widget, they will notice that the text in both has been reduced to accommodate the 120-character limit. Expected behvaior: The text area should be increased to 255...
FTL Error in Category Facet with Vocabulary Layout Display Template
legacy Troubleshooting
Issue Category facet error when selecting certain categories under vocabulary layout display template. Steps to reproduce: Create a search page using the search template under global templates. Uncheck the inherit changes checkbox in the page configurations and save it. Go to the page...
Which database table stores the custom workflow value?
legacy
Issue Where does the custom workflow values  present in the database table? Environment Liferay DXP 7.4 Resolution The data of custom workflow under process builder information inside your database should be present in the below tables: 1.WorkflowDefinitionLink 2.WorflowInstanceLink...
Expiring license causing 'Uncaught TypeError: Liferay.Alert is not a constructor'
legacy Troubleshooting
Issue Within 30 days of license expiry an alert message should pop up reminding the user about renewing the license. On 2023.Q4.0 it causes Uncaught TypeError: Liferay.Alert is not a constructor in the browser's console. Environment Liferay Quarterly Release 2023.Q4 Resolution This issue...
Structure fields are not loading after upgrade from 7.2 to 7.4
legacy Troubleshooting
Issue we have a problem with one of our journal structures after running the upgrade process from 7.2 fixpack-20 to 7.4u92. After the upgrade, the structure is empty when we try to edit in in Liferay (also when we try to add a new Web Content of this type or try to edit an existing...
Uploaded documents are available for all sites using different virtual hosts
legacy
Issue Create two sites Set a different virtual host for each site e.g. testsite.local, testsite2.local Upload a document into Documents and Media on your second site See that the uploaded file is available when accessing it with any of the site's URL Example:...
How can I disable web content history?
legacy How To
Issue We would like to have only one version of our web contents so we want to to disable the web content history/versioning. Environment Liferay DXP 7.4 + Resolution Edit the Journal Article Maximum Version Count from Control Panel > System Settings > Web Content. The other, already...
Font-weight is not being responsive on Heading Fragment
legacy How To
Issue Despite setting the font weight for the Heading Fragment, the fragment is unresponsive and doesn't respond to the applied setting.  Environment DXP 7.4 Resolution This is determined to be the intended behavior. This is because some common styles don't work with all the fragments...
Enabling Special Characters for Screen Names and Passwords
legacy Troubleshooting
Issue When trying to use special characters for setting screen names and passwords, not all special characters are accepted.  Environment DXP 7.0+ Resolution There is a simple workaround available to enable additional special characters to be accepted. Adding the following property to...
HTML Parsing errors when reindexing journal articles (jericho)
legacy Troubleshooting
Issue In general, this error may occur after upgrading to Quarterly Releases. When reindexing or updating specific web contents, errors are displayed in logs similar to the following traces: ERROR [default-38][jericho:211] EndTag li at (r1,c466,p465) not recognised as type '/normal'...
Stack overflow and org.apache.catalina.core.ApplicationDispatcher.invoke Servlet.service() for servlet [Friendly URL Servlet - Public] threw exception
legacy Troubleshooting
Issue There is a stack overflow error together with the error org.apache.catalina.core.ApplicationDispatcher.invoke Servlet.service() for servlet [Friendly URL Servlet - Public] threw exception Environment Liferay DXP 7.3 Resolution This error can happen when the following portal...
Screen name must not be duplicate but is already used by user SAML Error
legacy Troubleshooting
Issue Some users can't log into Liferay via SAML when Liferay acts as Service Provider. There's an error in the logs about a duplicate screen name: 2023-11-30 18:04:53.521 ERROR [ajp-nio-127.0.0.1-8009-exec-2][WebSsoProfileImpl:809] Screen name 12345 must not be duplicate but is already...
Remote Publish is Failed After Upgrading JBoss EAP 7.0 to 7.4.13
legacy Troubleshooting
Issue The remote publish always failed after upgrading JBoss EAP 7.0 to 7.4.13. In the Staging server, the following error occur: ERROR [liferay/background_task-1][StagingServiceHttp:327] com.liferay.portal.kernel.exception.SystemException: java.io.IOException: Server returned HTTP...
Liferay login session not working in iframe
legacy Troubleshooting
Issue In 7.4, iframe does not show signed in session of a separate 7.4 portal Environment 7.4 Resolution The iFrame is working as expected in that the portal is rendered within the frame and the cookies are available to the browser tab. However, since the “sameSite” flag is not set to...
Elasticsearch does not work with on a docker setup
legacy Troubleshooting
Issue ES not working with a docker/containerized setup giving below error: There are no ingest nodes in this cluster, unable to forward request to an ingest node Environment Liferay DXP 7.4 2023 Q3 Resolution Kindly check if ingest property in the docker configuration file is set to...
Drag and Drop is not working correctly for image in CKEditor
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Control panel > Content & Data > Web Content > Create new Basic Web Content. 3. Add text to the content and also an image using the image selector. 4. Click the "move" icon and drag the image to a new location within the...
Language options show wrong placeholder
legacy Troubleshooting
Issue Placeholder shows 'Select an Option' on the Language option Steps to Reproduce: Menu > Control Panel > Objects Create a custom object definition Go to the Fields tab Add a custom field Open the custom field Expected Behavior: Language options show the current portal language....
Unable to assign organizations to users if SPA is disabled
legacy Troubleshooting
Issue Steps to reproduce: 1. Create portal-ext.properties with this property to disable SPA: javascript.single.page.application.enabled=false 2. Navigate Control Panel → Users & Organizations → Organizations → Add Organization → Name it & Save it. 3. Navigate Control Panel → Users &...
Forms portlet doesn't populate logged user's data
legacy
Issue It would be nice it there could be an option to autofill using the user logger data instead of the user data that was used to define the data provider. Environment Liferay DXP [all versions]  Resolution This requirement is considered a feature request and is being covered...
Save button has different dimension than delete button
legacy Troubleshooting
Issue Steps to reproduce: 1. Enable this feature flag: feature.flag.LPS-148856=true 2. Start Liferay DXP 7.4 3. Create two Custom Objects. 4. Navigate to the Model Builder view. 5. Create a relationship between them. 6. Click on the connection label. Expected Results: The save button...
While uploading file via drag and drop, file losing its extension
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a Sharepoint OAuth2 Connection by navigating to this path System Settings > Documents and Media > Sharepoint OAuth2. 3. Now, access Document & Media. 4. Create a new Liferay Repository using the Sharepoint OAuth2 Connection. 5....
Duplicated web content fails to render on a display page
legacy Troubleshooting
Issue Copied Web Contents misses display page settings Steps to reproduce: 1. Create a display page for Basic Web Content 2. Create a Basic Web Content titled 'Test' and set the display page for the previously created one 3. Navigate to the web content's friendly URL:...
Dropdown always opens upward
legacy Troubleshooting
Issue Select input dropdown opens upward in the system settings Steps to reproduce: Navigate to a settings page with a select input (For example, Control Panel > System Settings > Search > Category Facet Field) Click on input to open the dropdown Expected Behavior: Dropdown opens...
Unable to see Multiple options for web content
legacy How To
Issue Trying to change the web content to multiple languages but users are unable to see multiple options for web content. Environment Liferay DXP 7.4 [all versions] Resolution There are the following steps to add multiple languages to the web content. 1. Add multiple languages in the...
How to disable the blue redirection box
legacy How To
Issue Navigate to the home page and change the URL http://localhost:8080/en/web/guest to http://localhost:8080/en-au/web/guest or http://localhost:8080/en-gb/web/guest and hit the URLs, the blue pop-up appears on the bottom left corner with the following message. Success: You were...
Jenkins build failed with exception of "no artifacts found that match the file pattern build"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Jenkins builds are failing with the below errors for all the branches (in all environments) Found LiferayCloudProject_v2_0_0 ...
File upload feature for guest users in Liferay Forms
legacy
Issue We have a requirement to create a Liferay form having a document upload feature for guest users. Currently, in Liferay 7.1 uploading documents is not available for guest users.    Environment Liferay DXP 7.1    Resolution The file upload feature for guest users in Liferay Forms has...

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