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Selecting a new repository hook
legacy Troubleshooting
Issue Selecting a repository hook (store implementation class) under Server Administration→Data Migration is showing the below two options only com.liferay.portal.store.file.system.FileSystemStore...
Headless API calls using basic auth fail in Liferay SaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When I make remote headless API calls using basic auth to...
Configuring Service Probes
legacy
Service Probes should be configured based on your individual business needs. The following overview is meant to explain the basics of how Service Probes work, so that you can better make decisions about...
Can I change the permissions of a specific role for multiple pieces of content at once?
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Liferay Security Scanning
legacy
Issue What procedures does Liferay follow to perform security scanning? Environment Liferay DXP Resolution Liferay uses DAST and SAST tools for scanning. Pen test and manual code reviews are performed as well....
Category parent-child relationships and asset publisher settings
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
What message is displayed when I log in with an expired password?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Permissions needed for changing image of a category
legacy Troubleshooting
Issue Why a user, having full permission in Categorisation > Categories, could not change the image of a category? Environment Liferay DXP 7.4+ Resolution Set within the role's Define permissions tab, Commerce >...
Trying to save a form with many fields fails showing a blank page
legacy Troubleshooting
Issue I'm creating a new form that has numerous fields. At some point when I try to save the form it won't let me add any more fields: when I try to save it, a blank page appears and the error below is shown...
Restrict the upload of certain Document and Media files by checking their metadata
legacy
Issue We would like to restrict uploading any files to the Document and Media portlet by their extension, however, there should be an extra check in their content (mime) type to make sure the extension wasn't...
Counter in Web Content Display remains at 0 after activating Enable View Count Increment
legacy Troubleshooting
Issue After activating the option Enable View Count Increment in System Settings → Web Content → Web Content Display, the counter remains at 0. Environment Liferay DXP 7.2+ Resolution In Liferay DXP 7.2 the...
Related Assets section in web content editor screen does not show Commerce Products
legacy Troubleshooting
Issue The Related Assets section in web content editor screen does not show Commerce Products despite following the steps in Enabling Commerce Products as Related Assets documentation Environment DXP 7.4 Resolution The...
An Object is missing from the Application or Control Panel menu after restarting
legacy Troubleshooting
Issue A custom Object configured to display in the Application or Control Panel menu is missing after restarting the application. The custom Object was previously present with Update 49 installed, but has now...
Reverting a hotfix while keeping your existing Fix Pack
legacy Troubleshooting
Issue When it is necessary to install a new hotfix in the affected environment, the following command needs to be run:  ./patching-tool.sh revert (Linux) or patching-tool.bat revert (Windows) The concern here is...
Error: "type=mapping_parsing_exception, reason=Failed to find type parsed [icu_collation_keyword] for ...." displayed in the log after upgrade
legacy Troubleshooting
Issue This error could appear in the client log after upgrading the portal: type=mapping_parsing_exception, reason=Failed to find type parsed [icu_collation_keyword] for .... Environment DXP 7.2 or higher Resolution...
Widget categories and order of widgets in the page edit menu
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
Elasticsearch Errors - Failure in Bulk Execution and Parsing
legacy Troubleshooting
Issue We upgraded Elasticsearch and now when we try to re-index JournalArticles we are seeing the following Elasticsearch errors: ERROR: = failure in bulk execution [liferay-12345], type [LiferayDocumentType], id...
How to Login after Blacklisting the Sign-In Portlet
legacy Troubleshooting
Issue We Blacklisted the Sign-In Portlet with a third-party authentication application and the admin logins were not synchronized in the process and so now we can no longer access our environment. How can we restore...
Incorrect Avatar Displayed when Editing Web Content
legacy Troubleshooting
Issue If I create an item of web content then someone else updates that web content, the avatar of the  person who did the update is not displayed. This causes a mismatch between avatar and name. Expected: Avatar...
Uploaded file is lost when changing Document Type in Documents and Media
legacy Troubleshooting
Issue File input resets after changing the Document Type in Documents and Media File Upload Steps to reproduce: 1. Create a Document Type 2. Create a folder in Documents and Media 3. Navigate to the folder 4. Click...
Can't save default values for web content because of required fields
legacy Troubleshooting
Issue When the user tries to edit the default values of the structure field, they receive an error and the updated default values are not saved. Steps to reproduce: 1) Set up DXP 7.4 2) Navigate to Content & Data...
Why are HTML updates of a cachable Fragment set not propagating to the content page after updating the Collection Contributor module?
legacy Troubleshooting
Issue When I attempt to edit and publish the HTML of a Fragment set after it has been published on a content page the propagated changes do not reflect on the content page.  Environment DXP 7.3 DXP 7.4 Resolution...
A popup will appear whenever accessing shared content
legacy Troubleshooting
Issue An alert will pop up Steps to reproduce: 1) Add a new user 2) Add blog entry or document with <script>alert(123);</script> title 3) Share the asset with the new user 4) Login the new user 5) Navigate to the...
The web content display is broken
legacy Troubleshooting
Issue New Structure Field causes Freemarker errors in the default Template Steps to reproduce: 1) Navigate to Content & Data -> Web Content -> Structures and create a structure with a 'Text' field 2) Create Web...
The description of the uploaded image is not displayed in an image type fragment
legacy Troubleshooting
Issue The description is not set in the alt tag. Steps to reproduce: 1) Upload an image to the document library 2) Add a description 3) Create a content page 4) Add an image fragment 5) Map it to the image you just...
Form not translating month and day of week in date field calendar
legacy Troubleshooting
Issue Date field calendar in Forms does not display elements like months and weekday abbreviations in the default language of Liferay DXP Is it possible for my forms to display months and date on the Liferay DXP...
Wrong language when posting a content in Social Media
legacy Troubleshooting
Issue We have two languages set in our environment.  The previews of news articles shared on Facebook appear in the incorrect language. We posted in French (fr) but we saw 'de' in the URL.   Environment...
The file is uploaded with a Guest View permission
legacy Troubleshooting
Issue When users upload a file to a restricted DDL, the file does not inherit its permission, so guest users can view the file via a link even though the DDL is not visible to them. Steps to reproduce: 1. Start a...
Search widget redirecting to minium '/search' page
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site by using a minium site template. 3. Navigate to the created minium site. 4. Search any product in the search bar widget. Expected Result: The...
A few MP4 videos are not playing
legacy Troubleshooting
Issue Some MP4 videos are not functioning correctly. Steps to Reproduce: 1) Startup Liferay 7.3 SP1 2) Install Xuggler. 3) Upload some MP4 videos Expected Behavior: All the videos should be played. Observed...
Segment's 'AND' condition is not working properly
legacy Troubleshooting
Issue Attempting to create a segment with two Organization equals criteria and the AND operator Steps to reproduce it: 1) Navigate to Segments 2) Add a new segment 3) Put a name for this segment and drag the...
Discounts Target Price Type is showing 'Net Price' in channel
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using a minium site template. 3. Navigate to the created channel Commerce > Channels > Minium(Channel Name) > Prices. 4. Config Discounts...
Why doesn’t copying a widget page make an exact copy of a widget page?
legacy
Issue When I make a copy of the widget page, only a copy of the layout is created(such as the columns and the portlets and configurations on the page), any web content on the original page isn't copied to the new...
How long are the services logs stored in Liferay Cloud Console?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Currently, through the web console, we only obtain the logs...
Is Liferay DXP licensed under the GNU Lesser General Public License (LGPL) v2.1?
legacy
Issue Are Liferay DXP and all of its libraries used being subjected to the GNU Lesser General Public License (LGPL) v2.1? Environment Liferay DXP 7.0+ Resolution Liferay EE is released under the LGPL v2.1 license...
MySQL client cannot export table into file with INTO OUTFILE directive
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am using the MySQL Client of Liferay Cloud and I want to export...
Info button is not visible for searched documents with a preview
legacy Troubleshooting
Issue Unable to download the file from search results as it only displays a preview of the file Steps to reproduce Start a clean bundle of Liferay  Go to Content & Data -> Documents and Media and upload a...
Content Page image lost after changing site's default language
legacy
Issue After changing the default language on a site and checking content fragments that include images, the content on existing pages is not displayed anymore if we change the translation. Environment DXP 7.2 DXP 7.3...
Which is the most convenient tooling to create and build new themes?
legacy
Issue It is common among users being in doubt about which is the most suitable way to create and build new themes. Two main ways of doing this are available: Using Liferay Blade or Liferay Developer Studio, which...
Group not found in the instance during a Remote Staging configuration or publishings
legacy Troubleshooting
Issue Remote Staging configuration or publishing fails with the next error: com.liferay.portal.kernel.exception.NoSuchGroupException: Group 39662 does not belong in company 20097 Environment All versions of Liferay...
"Ready for Publication" slider does not work as expected.
legacy Troubleshooting
Issue Steps to reproduce Start a clean bundle of Liferay DXP 7.2 installed with dxp-9 Go to Publishing -> Staging and enable staging for Local Live with page versioning enabled for public and private pages Create a new...
Can Multi-Factor Authentication (MFA) be set for specific roles only?
legacy
Issue We want to set up MFA for Administrators only. Is this possible with Liferay out-of-the-box? Can we target specific users to sign in using multi-factor authentication? Environment DXP 7.4 DXP 7.3 DXP 7.2  ...
Image Properties window is no longer available
legacy Troubleshooting
Issue After updating the portal, we noticed that the Image Properties window no longer appears when editing images in a Web Content. Environment Liferay DXP 7.2 with fix-pack-dxp-11-7210 or higher. Resolution...
Structure item is not getting saved in Asset Publisher.
legacy Troubleshooting
Issue Steps to reproduce Navigate to default site > Content & Data > Web Content:Structure Add a structure named "test structure" with a "text box" field Add a web content using the structure added in step 2 Navigate...
Internet Browsers Supported by Liferay Help Center
legacy
The Liferay Help Center has been tested with the browsers listed below. Older browsers can still be used, but newer features may not look or work as intended. We recommend that you always use the current version of a...
MultiSearch Request solution for Liferay
legacy How To
Issue Liferay has no out of the box solution for handling MultiSearch Requests. Environment DXP 7.2 Resolution The Multi-Search API is exposed as a low-level API in Liferay Search's APIs through...
How to enable CSRF Token in Liferay?
legacy
Issue How to enable CSRF Token in order to prevent CSRF attacks in Liferay? Environment Liferay DXP 7.2 Resolution Liferay's p_auth token protects against CSRF and is enabled by default. Here is the main...
URL length modification / restriction
legacy
Issue Sometimes we need to modify or restrict the length or URL Liferay generates ( for example for security custom solutions ) but Liferay has no out of the box solution for that. Environment DXP 7.2...
Instance level LDAP configuration
legacy How To
Issue When configuring LDAP authentication from DXP 7.3, the companyId has to be configured on an instance level. This issue can present itself for example during a CI / CD development. Environment DXP 7.3...
dtSa cookies containing special characters
legacy
Issue As dtsa cookies are detected, are these cookies URLs cause for concern? Is there any information concerning these cookies in relation to Liferay? Use Case: As Liferay generated dtSa cookies contain the...
Document Library does not get deleted from the temp directory after re-indexing when using Amazon S3 Store
legacy Troubleshooting
Issue Steps: Set up Liferay to use Amazon S3 Store Navigate to Site Administration > Content & Data > Documents and Media Upload several documents Perform a re-index of the instance Navigate...
View permission for the "Guest" is not selected by default
legacy Troubleshooting
Issue When we create WebContent, the permission for guest user is not selected by default. Steps to reproduce 1. Create new basic webcontent. 2. Before publishing, check the permissions of webcontent. 3. We see...
Custom Layout Templates shows source code in Nested Application Portlet
legacy Troubleshooting
Issue Configure the Nested Application Portlet to appear with any of the custom layouts whenever it is used. Instead of the layout's rendering, the source code is shown. Steps to reproduce 1) Deploy the custom...
A new version file is created for each slight modifications
legacy
Issue Is it possible to change the attribute of a file version without creating a new one? Environment Liferay DXP 7.0 Resolution Document and Media Portlet is designed to create a new file version whenever a file...
Liferay as SAML SP fails after switching the URL of the virtual instance
legacy Troubleshooting
Issue SAML configuration hasn't been working since the virtual host of the portal instance changed. Caused by: org.opensaml.ws.security.SecurityPolicyException: Request was required to be secured but was not...
Data Providers are not published to Live
legacy Troubleshooting
Issue A site under Staging has a form and a data provider ready to be published to Live. When publishing to Live, the form and the data provider are selected for publication. Result: The form is shown in Live but...
How to identify a Page Template using Freemarker
legacy How To
Issue I need to identify if the current page is a page template or not, using Freemarker from the applied theme. Is there a method similar to Layout.isPublicLayout() to achieve this? Environment Liferay DXP 7.2...
7.4 styled custom themes not working properly
legacy Troubleshooting
Issue When applying a styled based custom theme to a page in 7.4, header and other elements are misplaced and when you click the three elipsis button of a widget, options show up in the incorrect...
CKEditor is not displaying full source code text
legacy Troubleshooting
Issue Steps to reproduce 1. Set CKEditor as an editor for WebContent. 2. Start Liferay DXP 7.3  3. Create a new basic WebContent. 4. Write a long text, with multiple lines so that scroll should be visible. 5. Go...
After creating option in product details screen no successful message is appearing
legacy Troubleshooting
Issue No success/failure message is coming for adding a new option in product detail screen. Steps to reproduce 1. Create `Minium` site. 2. Go to any product. 3. Create option, after creating the option no...