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Is API versioning supported in Liferay headless Framework
legacy
Issue Is API versioning supported in Liferay headless Framework? Environment Liferay DXP 7.3 Resolution API versioning is supported in Liferay Headless Framework. As an example, there're two versions of the...
Upgrade Error DDM Forms Replacing Polls
legacy Troubleshooting
Issue We are running an upgrade from Liferay 7.0 to 7.4 and observing the following error in the log: WARN  [main][BasePortletIdUpgradeProcess:511] null com.liferay.portal.kernel.log.LogSanitizerException:...
Cannot install Liferay Push on DXP 7.0
legacy Troubleshooting
Issue Trying to install Liferay Push from Apps > Store Getting the error that it failed to complete and in the logs you get: Caused by: com.liferay.portal.lpkg.deployer.LPKGVerifyException: LPKG validation failed...
Non-Liferay Users Cannot Use Their Domain in Setup Wizard
legacy Troubleshooting
Issue We just ran a fresh install of Liferay and are seeing the following error in the logs: WARN [http-nio-8080-exec-5][PortalImpl:6760] null java.lang.IllegalStateException: Unable to get default company ID ...
java.lang.StackOverflowError while upgrading caused by getSuperLocale
legacy Troubleshooting
Issue Upgrading the database with the database upgrade tool fails, with the following (or similar) messages in the logs INFO  [main][UpgradeProcess:145] Failed upgrade process...
Custom deployment error "Require-Capability: osgi.ee=JavaSE"
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Cannot deploy a custom module due to the...
Enabling agent and adding packages in Bootdelegation properties to monitor Liferay application
legacy How To
Issue Enable Java agent (AppDynamics) on Liferay for monitoring the Liferay application. Required to add the packages from the agent to the...
Will the uploaded files get written to the tomcat /temp directory before moving to DB if setting dl.store.impl=com.liferay.portal.store.db.DBStore
legacy
Issue When setting the following property, whether the uploaded files will be written to the tomcat /temp directory before moving to DB. dl.store.impl=com.liferay.portal.store.db.DBStore Environment Liferay DXP 7.2...
Why I can see a document if I don't have permission in a parent folder and permissions inheritance is enabled?
legacy
Issue In a portal with the structure Folder1 > Folder2 > Folder3 > Document and below permissions: Folder1: Subscribe, View, Access Folder2: No permissions Folder3: Subscribe, View, Access Document: View,...
How can I know what third party libraries Liferay uses?
legacy
Issue I wonder what third party libraries's versions are distributed with Liferay. Environment N / A Resolution The file 'versions.html' included in a Liferay bundle enumerates the 'Third Party Software List' ....
When creating a Panel App Module, the instance becomes unresponsive
legacy Troubleshooting
Issue When trying to create a Panel App Module, the portal instance becomes unresponsive after signing in.  Environment DXP 7.4 Resolution This issue will be fixed in LPS-186113 and is caused by the conversion of...
Upgrading Liferay using a JNDI connection
legacy Troubleshooting
Issue When trying to upgrade a Liferay environment using a JNDI connection to the database the upgrade fails and produces errors.  Auto upgrade portal properties ("upgrade.database.auto.run=true" and...
Configure New Relic in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Note: New Relic is a third party monitoring tool, use this...
Remote Apps feature not available in Liferay 7.4
legacy
Issue We installed Liferay 7.4 and didn't find the Remote App feature in Control Panel. Do we have to enable that feature or was it removed for some reason? Environment DXP 7.4 U61+ Resolution Looking...
GZIP filter disabled by default
legacy How To
Issue GZIP filter is not enabled after upgrading from DXP 7.0. Environment DXP 7.0, 7.1, 7.2, 7.3, 7.4 Resolution This functionality has been disabled due to the potential security risk over HTTPS. ...
The search does not return the page
legacy Troubleshooting
Issue The search does not return the page Steps to reproduce: 1. Create a Minium site 2. Navigate to Commerce>Channels >Minium Site Portal 3. Go to the tab Product/Category display pages 4. Click “Choose” on the...
SQLSyntaxErrorException is Thrown When Liferay Starts up
legacy Troubleshooting
Issue We set up a new environment deploying Liferay 7.4 U92 on JBoss EAP 7.4. When Liferay starts up, we observe the following error in the log: Caused by: com.liferay.portal.kernel.log.LogSanitizerException:...
I would like to know more about the counter count-up conditions.
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
The requested resource could not be found errors
legacy Troubleshooting
Issue The user dashboard and profile page are not accessible on the JBoss server Steps to reproduce: 1) Set up a clean instance of Liferay 7.4 on JBoss EAP 7.4 2) login with admin (test user) 3) Navigate to the...
tcp.xml file path not mapped properly in clustering setup
legacy Troubleshooting
Issue The tcp.xml file path provided inside portal-ext.properties is unable to map it properly. The file is placed at ${Liferay_Home}/tomcat/webapps/ROOT/WEB-INF/classes/tcp.xml and the path provided inside...
Multiple Nullpointer warnings while upgrading in DDMFieldUpgradeProcess
legacy Troubleshooting
Issue Many warnings appears while upgrading Liferay DXP 7.4 from previous versions, affecting the DDMFieldUpgradeProcess (v4_1_0): INFO [main][UpgradeProcess:118] Upgrading...
Error updating DXP 7.4: Major upgrade finished with result failure
legacy Troubleshooting
Issue We are updating DXP 7.4 from Update-X to Update-Y following this article https://help.liferay.com/hc/es/articles/4415761553677 Also we followed this article too:...
Log4J 2 is required
legacy Troubleshooting
Issue When system starts, following error message is showed in the log: ERROR [Start Level: Equinox Container: 6841ecc3-6984-4344-8287-86848c86a132][Log4jConfigUtil:53] Log4J 2 <Configuration> is required...
StackOverflowError related to locales during upgrade
legacy Troubleshooting
Issue You might encounter an issue where you receive a StackOverflowError during your upgrade process, such as this: ERROR [main][ROOT:56] bundle com.liferay.portal.verify.extender:7.0.24...
Manually Installing Liferay Connector to SAML 2.0
legacy How To
Issue We need to manually install and/or update the Liferay Connector to SAML 2.0. This is primarily done for security reasons, such as a Liferay bundle being firewalled off the internet.  Environment DXP 7.3...
Is JDK 17 supported by Liferay?
legacy
Issue We would like to use JDK 17 but we see that it is not listed in the Compatibility Matrix Environment Liferay DXP 7.0+ Resolution JDK 17 is not supported as of yet. However, it is already being considered The same...
The custom scheduler is not working after upgrading from 7.4 U62 to U90
legacy How To
Issue We have written a scheduler which works perfectly in 7.4 U62, but when we updated our bundle to 7.4 U90, it is not working.    Environment Liferay DXP 7.4   Resolution Due to the changes by LPS-176754, please adapt...
Unable to see upload option under 'Talend' tab
legacy Troubleshooting
Issue The user is not able to see the upload option for the file in the 'Talend tab' of the job scheduler. Steps to reproduce: Start DXP server Navigate to Control Panel > Job Scheduler Click on the add button to...
Error updating DXP 7.4: Upgrade process failed or upgrade dependencies are not resolved
legacy Troubleshooting
Issue We are updating DXP 7.4 from Update-X to Update-Y following this article https://help.liferay.com/hc/es/articles/4415761553677 But when system boots with the Update-Y installed, following message is showed in...
Firewall is blocking special characters
legacy Troubleshooting
Issue Particular variables or special characters, like "@" and "$," are present in the URLs that the security layer blocks. Some security rules do not allow special characters like "@" and "$" in the URLs used when...
AnalyticsEventModelImpl error during upgrade via Liferay Upgrade Planner
legacy Troubleshooting
Issue While upgrading using Liferay Upgrade Planner, the AnalyticsEventModelImpl.java class encounter some errors The following errors are readable:...
Users are getting different behaviors when accessing different URLs as their virtual hosts
legacy
Issue The environment is set up so that 2 different domains are acting as their virtual hosts When a user accesses one domain and logs in, and then switches to the other domain name, they find that user sessions are...
Admin will not be allowed if they doesn't contain the domain @liferay.com
legacy Troubleshooting
Issue Users are unable to use any emails unless they have @liferay.com and are observing the "java.lang.IllegalStateException: Unable to get default company ID errors": SEVERE [http-nio-8080-exec-4]...
How to change ReleaseInfo panel in server administration, resources tab
legacy
Issue We want to change the Release Info panel, what is shown inside the Server Administration > Resources menu Environment Any DXP 7.x Liferay version Resolution Since it would require changing the...
Redirect is not going to expected site page after configuring friendly URL
legacy Troubleshooting
Issue After configuring a friendly URL for my instance Home Page, the redirect is not going to the expected site page. Environment DXP 7.2 DXP 7.3 DXP 7.4 Resolution In order to achieve the expected page redirect the...
Should LDAP verify that user images exist in the Document Library?
legacy
Issue Some user images are missing from my Document Library, but they still have references in the IMAGE table in the database. As a result, LDAP doesn't re-import the user images during an LDAP import. Should...
Strange sudden shutdown of the portal running on Apache Tomcat
legacy Troubleshooting
Issue Sudden shutdown with the following log snippet: INFO  [http-nio-8080-exec-325][SidemenuController:88] Enter in sidemenu as connected=false and isFirstConnection=false screenname=XXXXX flag=false...
ThemeServicePreAction Null Pointer Exception at startup
legacy Troubleshooting
Issue We always experience the following Null Pointer Exception at Liferay startup: Caused by: java.lang.NullPointerException     at...
java.util.zip.ZipException: Invalid CEN header (invalid zip64 extra data field size) when starting dxp using JDK 11.0.20
legacy Troubleshooting
Issue Start DXP against JDK 11.0.20, the following error is reported in the log: ERROR [main][ModuleFrameworkImpl:417] null org.osgi.framework.BundleException: Error occurred installing a bundle. at...
I cannot update the Payment status of an Order through PATCH request
legacy Troubleshooting
Issue Order Payment status does not change after sending a PATCH request, for example: { "paymentStatus": 1 } Environment Liferay DXP 7.4 Resolution The observed behavior is a known bug which is addressed...