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Piwik script won't execute
legacy Troubleshooting
Issue Steps to reproduce: 1. Start the server. Log in as  Admin. 2. Navigate to Site > Configurations > Site Settings > Advanced Tab. 3. In the Analytics section navigate to the Piwik script box and add the valid...
Should the download option in the Documents and Media widget be displayed immediately?
legacy
Issue Users are experiencing difficulties downloading PDFs from the Documents and Media Portlet. Steps to reproduce 1) Create a Documents and Media Portlet on the Home Page 2) Upload a PDF and other files 3)...
Error "Invalid domain for site key" when using reCAPTCHA
legacy Troubleshooting
Issue When using Google's reCAPTCHA, the CAPTCHA option won't show, instead the message "Invalid domain for site key" is displayed where the CAPTCHA should be. Environment Any Liferay DXP version with...
After changing the password, site members are not redirected to a page where they don't have the guest view permission
legacy Troubleshooting
Issue After changing the password, site members are not redirected to a page Steps to reproduce: 1) Start the server, login as Admin 2) Create a new page e.g. /testpage and remove the VIEW permission for the Guest...
Item Selector does not display PDF previews
legacy Troubleshooting
Issue PDF files not previewing in Item Selector Steps to reproduce: 1. Create a web content structure with a Documents and Media field. Create a template for this structure. 2. Start creating a new web content of...
log4j-core-2.13.3.jar exists inside the fix pack
legacy Troubleshooting
Issue This article highlights the concern with the following path of log4j lower version jars. {liferay_home}/patching-tool/patches/liferay-fix-pack-dxp-16-7210.zip!binaries/MODULES_BASE_PATH/marketplace/Liferay...
Is there a REST API method to revoke the OAuth2 tokens?
legacy How To
Issue We want to provide a public REST API method to revoke the OAuth2 tokens following the RFC 7009 specification https://datatracker.ietf.org/doc/html/rfc7009#section-2.1 Does Liferay provide this functionality?...
ClassNotFoundException thrown when exporting the form entries in XLS Format
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay 7.2 server. 2. Create a form. 3. Deploy created form on the page and submit it. 4. Go to form configuration and select 'view entries' > Export. Choose format XLS. ...
Mouse scrolling is not working while adding and dragging a new portlet from the sidebar from DXP 7.3
legacy Troubleshooting
Issue On larger widget pages, positioning a portlet while adding it from the sidebar by dragging can be uncomfortable from DXP 7.3 as mouse scrolling is no longer working. Environment Liferay DXP 7.3 Liferay DXP...
I cannot reuse a friendly URL that has already been used by another page
legacy Troubleshooting
Issue We are experiencing an issue where it is not possible to reuse friendly URLs that have already been used by another page and are no longer in use. I get the following error message: Error: The friendly URL is...
Backup in non-production environment
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to configure backup in a non-production...
Web Content Template caching: Changes are displayed even though Resource modifications check is set
legacy
Issue We are trying to cache web content templates and we checked the cacheable parameter for a template. We also set the resource modifications check option to 60000. We see those modifications are displayed...
ADT (Application Display Template) parameter configuration or update
legacy
Issue Structures and contents can have configurable parameters that can also be updated. Can we do something like this on an ADT? Environment DXP 7.0+ Resolution There is no option to do the same on ADTs. You have the...
Wiki has no multi-lingual functionality
legacy How To
Issue We have detected that wiki has no multi-lingual functionality, so it is not possible to translate their content and display the wiki pages in the correct language depending on the user. Environment Liferay DXP...
How to switch between modal and full screen display of the login screen
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...
Nothing appears in the search "suggestions" widget.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Guest user cannot see the Questions widget
legacy Troubleshooting
Issue I placed a Questions widget on a Widget Page and posted a question. The Questions widget has the Guest View permission. When a Guest user access this widget page, the posted question is not display and the...
Unable to access jsonws API over Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User gets below error while trying to access jsonws API...
Configuring individual value to Settings of files when using Multiple File Upload
legacy
Issue I would like to add individual value to each file for their Settings (e.g. Document Type, Display Page, Categorization, Expiration Date, Permissions) when using the Multiple File Upload option to...
Unable to create Objects with system reserved names
legacy
Issue This article details some of the names that Objects will not be able to use as they are system-reserved. Environment Liferay DXP 7.4 Update 9+ Resolution Please refrain from using the following names as they are...
Custom filter(Filter Query Type:Query String) on the search result page is not working fine
legacy Troubleshooting
Issue The custom filter(Filter Query Type: Query String) on the search result page is not working fine ERROR [ajp-nio-172.1.129.27-8080-exec-2202][ElasticsearchIndexSearcher:169] java.lang.RuntimeException:...
Cannot export Wiki to PDF using LibreOffice
legacy Troubleshooting
Issue Steps to reproduce: 1) Have OpenOffice installed on the machine where Liferay DXP is running. 2) Start headless OpenOffice using this command soffice --headless --accept="socket,host=127.0.0.1,port=8100;urp;"...
Menu links not showing up in custom module after upgrading to Liferay DXP 7.3
legacy Troubleshooting
Issue In Liferay DXP 7.0, users may have used the out-of-the-box Document Library Display Portlet to implement their own customizations with uploading Documents. However, when migrating this customization to Liferay...
Search service restarting continuously
legacy Troubleshooting
Issue Search service is restarting continuously having similar errors as below: search[search-0] java.lang.StackOverflowError: null at org.apache.lucene.util.PriorityQueue.<init>(PriorityQueue.java:105)...
User shouldn't be able to select more than one category if Allow Multiple Categories is toggled to No
legacy Troubleshooting
Issue Steps To reproduce 1. Go to Site Content -> Categorization -> Categories 2. Add a new Vocabulary called Test 3. Toggle Allow Multiple categories to No. Click on Save. 4. Add 3 categories in Test - A, B, C 5....
Stored XSS with Blog
Troubleshooting
Issue Steps to reproduce: 1) Add a Blog's widget to a page 2) Add a blog entry 3) In the content field, switch to code view (or source view) 4) Enter a script in the content field. 5) View the newly added blog...
How Can I Reset My Liferay PaaS Environment to its Original State?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Every so often, a situation may arise during development or...
Scheduled Articles continue to be displayed with scheduled filter when edited to be published
legacy Troubleshooting
Issue When an article gets initially published with a scheduled date, then edited to display immediately, the article will still appear when the schedule filter tag is used. Steps to reproduce 1) Navigate to...
The picture tag gets removed from the adaptive image when using alt attribute
legacy
Issue Editing the published web content by adding the alt attribute in the source code of the image, the picture tag gets removed from the adaptive image. Steps to reproduce: Create dummy page Create web content:...
NoSuchInstanceFormException
legacy Troubleshooting
Issue The exception "NoSuchInstanceFormException: No DDMFormInstance exists with the primary key 0" triggers continuously even every minute. Environment Liferay DXP 7.1 Resolution This error may happen when Liferay...
Form Fields disabled
legacy Troubleshooting
Issue In a form, fields are disabled when filling it. While inspecting the same, it shows a 404 error status in the browser console. Also, the form is working perfectly for some users but not for all users....
Unable to configure the Jenkins/CI to connect with gitlab: "Expecting a valid secret token"
legacy Troubleshooting
Issue There is an open issue introduced in the Jenkins's plugin: Gitlab Branch Source plugin since the 1.5.2 version affecting to the CI integration in Liferay Cloud.  You can find this issue if you are trying to...
Authority to edit notices
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
No indication of backup process' status
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have started a backup/restore process and we...
Is it safe to delete the standard automatically generated roles?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Forgot Password is not popped up with an error when providing an email address that doesn't exist in the DB
legacy
Issue In the 'Forgot Password' option, while trying to provide an email id that doesn't exist in the database, the user can proceed to answer the security question. Whereas an error is not popped up saying the user's...
Is functionality impacted when upgrading to Bootstrap 5 in portal 6.2 ? Is it supported ?
legacy
Issue Requirement is to upgrade the Bootstrap library.  Is functionality impacted when upgrading to Bootstrap 5 in portal 6.2 ?  Is Liferay portal 6.2 compatible with Bootstrap 5? Is it supported ? Environment...
How to check users who have turned on "Receive change notifications" in Asset Publisher
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
How to check the list of members who have been granted sight rolls
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Is there a way to allow upper cases in a screen name?
legacy
Issue Is there any way to ensure that a user's screen name maintains the same capitalization that is present in the AD (Active Directory) when the user is imported into Liferay? Environment Liferay DXP 7.2...
Web contents are not visible under control panel
legacy Troubleshooting
Issue Exporting the site from one server to another server results in web contents are not visible with the below error in console. However, could see when searching through its article id. 2020-06-03...
How to differentiate instances based on environments in Dynatrace
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When Dynatrace is enabled in multiple environments, it...
Setting Review Dates and Times for Web Content
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Scrolling to a certain point of the Page
legacy
Issue When clicking on the title, which is displayed in a widget display page, the display page will be scrolled partly (or completely) down when it is loaded. Steps to reproduce: Create a test widget page, by...
How to manage (deactivate, delete) themes
legacy How To
Issue After deploying a theme, how can it be managed, i.e., deactivated or deleted? Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution Use the App Manager to manage your themes: Open the App Manager: Prior DXP...
Automatic backup stops while deploying new builds
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Our scheduled backup process didn't finish, it...
Behavior of existing users when logging in to instances that have been used without the "Require license" check box checked and the check box is checked.
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Changes not reflected on Web content articles after importing LAR
legacy
Issue Web content article do not get updated to the version in LAR, but rather stays on their upgraded version even after importing the LAR. Steps to reproduce-  Go to Global Site. Go to Content and Data --> Web...
Adding a GIF image in a web content making it a static image
legacy Troubleshooting
Issue Uploading a GIF image in Documents and Media, and then add this GIF image to a Web Content article through the image tool. Per checking the source code, the &amp;imagePreview=1 is added at the end of the image's...
Unexpected error occurred while duplicate the Fragment
legacy Troubleshooting
Issue Unexpected error occurred while duplicate the same fragment on content page. Steps to Reproduce Create a Fragment and add the following code snippet in HTML Tab. <label><span...
Is there a way to filter multi-level selections in Liferay DXP?
legacy
Issue Is there any mechanism in Liferay DXP that allows users to filter across many levels of attributes? For example, start with a brand, then a product, then a size, then a color, and so on. Environment Liferay...
Not able to create custom form field
legacy Troubleshooting
Issue While trying to create a custom form field using Liferay Developer Studio 3.8.1. LDS shows an error "Specified Liferay version is invalid. Must be in range [7.0.0,7.2.0)" Environment Liferay DXP 7.2 Resolution...
Some CKEditor button functionality is missing for the Blog portlet.
legacy
Issue The font size, superscript, and subscript buttons are missing from the toolbar when using the CKEditor for the Blogs portlet. Steps to Reproduce In portal-ext.properties file, add the following properties:...
Automated process to tag multiple documents
legacy
Issue Is there any way to add a tag to a bulk of documents, rather than manually adding to each document? Environment Liferay DXP 7.1 Resolution Liferay unfortunately does not have an out-of-the-box functionality...
Multi option product details, SKU image is not displayed when the option is changed
legacy Troubleshooting
Issue Steps to reproduce: 1) Added channels and catalog in commerce section 2) Added Products in commerce section. Configure options for product as color and generated SKU. 3) Uploaded images in media tab of product...
Search result count is limited to 10000 when you use Elasticsearch 7
legacy Troubleshooting
Issue Steps to reproduce - users and organizations Create 15000 users using the attached add15000Users.groovy script. Execute the groovy script from Control Panel => Server Administration => Script Go to Control Panel...
How to change the web content's default language?
legacy How To
Issue How to enable the option to choose default language. With this option, you will be able to choose the default language at a journal article creation. Environment Liferay DXP 7.0+ Resolution You can enable this...
How to create a Liferay SaaS-compatible OpenVPN server on RHEL/CentOS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article details the installation and...
React JS widget created with the Liferay JS Yeoman tool does not handle single or double quotes properly
legacy Troubleshooting
Issue When saving a configuration field with a React JS widget created with Liferay JS Yeoman tool, the following browser console error may be observed, and the configuration does not save successfully. Uncaught...
Search count is limited to 1000 with Elasticsearch 7
legacy Troubleshooting
Issue When connected to remote Elasticsearch 7, the search results are limited to only 1000 results. Environment Liferay DXP connected to Liferay Connector to Elasticsearch 7 version 3.0.1 or lower Resolution This issue...