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Re-enabling CCR, errors appear indicating that an open index with the same name already existed
legacy Troubleshooting
Issue In a CCR scenario where the leader cluster is down and the system continues operating by reading and writing to the follower after disabling CCR, an HTTP/1.1 500 Internal Server Error occurs when attempting...
How to add application/ld+json in specific page
legacy How To
Issue The user wants to add an application/Id+json script on a specific page. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Create a fragment from Design -> Fragments Paste the below script, just for...
Java & Liferay - 2025 and Beyond
legacy
The next major evolution of Java is here and Liferay is poised and ready to embrace the next generation. Like with any software or technology change, adoption will require work and will take time. That's why...
JournalArticleAssetEntryClassTypeIdUpgradeProcess WARN traces during upgrade process
legacy
Issue After upgrading from 7.3 to 2024.Q3 we are getting lots of WARN traces related to com.liferay.journal.internal.upgrade.v5_1_1.JournalArticleAssetEntryClassTypeIdUpgradeProcess upgrade process: 2024-11-20...
How can we translate the Custom Heading of a Custom Facet?
How To
Issue We have a search page with several facets. One of them is the "Custom Facet" widget. How can we translate the Custom Heading of a Custom Facet, to display in multiple languages on our site? The configuration page...
I cannot use the PUT method of the Object API's Batch endpoint with External Reference Codes (ERC)
legacy How To
Issue It is not possible to mass update a custom object's entries if: using the PUT method of the object's batch API endpoint and the External Reference Code (ERC) is given instead of the object entry's ID. The...
ERROR: You have exceeded the maximum number of processor cores allowed for this server
legacy Troubleshooting
Issue The customer has reported that they are encountering one of the following errors: ERROR [fileinstall-directory-watcher][LicenseManager:?] DXP Production license validation failed java.lang.Exception: You have...
Uncaught SyntaxErrors in browser console when rendering custom fields
legacy Troubleshooting
Issue Custom fields are not rendering correctly when added to a form.  Exceptions such as the following ones can be seen in the browser's console: Uncaught SyntaxError: import declarations may only appear...
Outdated Patching Tool found in 2024.Q3.6-.9 Docker Images
legacy Troubleshooting
Issue A different patching tool version was found in 2024.Q3.6-.9 Docker Images, but not in bundles downloaded from the Help Center. Environment 2024.Q3.6-.9 Resolution The correct version of the patching...
Style books error ORA-00904: "MVCCVERSION": invalid identifier_
legacy Troubleshooting
Issue When attempting to create or import a Style Book, the following error appears in the logs: ORA-00904: "MVCCVERSION": invalid identifier. Environment DXP 7.3 SP3 DXP 7.4 Update 4 Resolution This...
"Cannot use import statement outside a module" JS error with a custom form field type
legacy Troubleshooting
Issue After creating a new form field type (e.g. blade create -t form-field ...) or upgrading a custom form field type to a newer version, a JavaScript error is displayed in the console when dragging...
Keep-alive setting for VPN
legacy
Issue What is the default keep-alive setting for the Liferay Cloud VPN client? Environment Liferay PaaS/SaaS VPN client-to-site VPN. Resolution PaaS/SaaS VPN Client: Uses standard Strongswan keep-alive...
Accessing HTTPS services through VPN Connection
legacy Troubleshooting
Issue Multiple security/certificate/host errors can occur when trying to access an internal HTTPS service through a SaaS/PaaS VPN connection. Environment Liferay PaaS/SaaS client-to-site VPN connection....
When accessing Web Content after a restoring to a backup, the following message is seen: "Result Found With Filters Type: Versions"
legacy Troubleshooting
Issue After restoring to a backup, when looking Content and Data > Web Content  it displays the following message: 1 Result Found With Filters Type: Versions Environment DXP 7.4 Resolution When a Web Content Article is...
How to have multiple Jenkins account in Liferay PaaS
legacy
Issue Is there any possibility of having multiple Jenkins accounts for the build process and deployment in the environment so that would be able to track who initiated the Jenkins build or who started the build?...
Alternative management of web content pending in a workflow blocked by another user
legacy Troubleshooting
Issue This article addresses the need to manage a workflow for web content that is in a pending state and is also in an intermediate task of the workflow, associated with a person or left undetermined. An alternative...
There are repeated languages that can't be modified in the Localization settings
legacy Troubleshooting
Issue The default language for the site is shown repeated several times in the column of Current languages in Site Settings > Localization > Languages. It can also happen for the instance in Instance Settings >...
HTML elements disappear when creating new Object entries
legacy How To
Issue An embedded video (iframe) and other HTML elements within a Rich Text field of an Object are not persisting after saving a new entry. Environment Liferay DXP 2024.Q2 Resolution This is an expected behavior due...
Wikis with friendly URL
legacy How To
Issue When accessing a wiki article, the URL looks something like this:...
Empty search lists all the message board threads
legacy
Issue We created a few message board threads in the portlet and if we run an empty string search, all threads are displayed in the search result. Environment Liferay DXP 7.0+ Resolution This is the...
Creating a New User in Liferay Whenever a Liferay Object Entry is Added with Default Site, Role, and Password
legacy How To
Issue Creating a new user in Liferay whenever a new entry is created in the Liferay Object with a default Site, Role, and password? Environment Liferay DXP 7.4 Resolution In Liferay objects, object action defines...
I cannot disable the execution of Groovy scripts in Server Administration
legacy How To
Issue Despite disabling Groovy scripting in System Settings > Security section > Script Management, Administrators are still able to execute Groovy scripts in the Server Administration > Script tab. Environment...
"Current license is non-compliant for [security]" error is shown in the log
legacy Troubleshooting
Issue We tried to restart the Liferay server but the server is not able to start properly, there is an error in the log: ERROR [localhost-1][com_liferay_portal_search:103]...
Users are redirected to home page on SAML sign-in in a clustered environment
legacy Troubleshooting
Issue Users are sometimes redirected to the home page on login rather than their page of entry. The environment is clustered with SAML authentication, and the property auth.forward.by.last.path is set to true....
How to send Form submission notification for Guest user
legacy How To
Issue Form submission notifications usually are meant to be sent to already created users. Is there a way to send form submission notifications for a Guest user? Environment Liferay DXP 7.4+ Resolution Yes,...
How to generate a valid Liferay SaaS/PaaS Custom SSL Certificate
legacy
Issue What are the specific requirements for a custom SSL certificate to be successfully deployed on Liferay SaaS/PaaS? Environment Liferay SaaS / PaaS Resolution Private key and certificate should be...
Unable to display icons in Table View
legacy How To
Issue I'm unable to display any icons next to each title in my Table View. Environment Liferay DXP 7.4 Resolution Since this method was deprecated in Liferay DXP 7.0, please consider the following alternatives:...
Spring Boot Client Extension cannot be deployed successfully
legacy Troubleshooting
Issue After deploying a Spring Boot client extension, it is loading indefinitely with the following message: CustomSpringBootService is gearing up. The service should be ready to receive requests soon. The following...
After upgrading to Quarterly we can see a "could not resolve property: DDMStructureKey" error in the log
Troubleshooting
Issue After upgrading to Quarterly we can see the following error in the server log: ERROR [BasePersistenceImpl:629] Caught unexpected exception org.hibernate.QueryException: could not resolve property:...
Unable to Run Developer Studio 3.9.8 with JDK 17
legacy Troubleshooting
Issue When attempting to run Liferay Developer Studio 3.9.8 on JDK 17, there's no option available to configure JDK 17 when navigating to Window -> Preferences -> Java -> Compiler -> Compiler compliance level.  Environment...
Unknown system variable 'tx_isolation'
legacy Troubleshooting
Issue After update database service to MySQL 8 in PaaS Liferay can not connect to database due to unknown system variable 'tx_isolation' error.  [dxp] WARN [main][PoolBase:452] HikariPool-1 - Default...
Back Button is Unresponsive After Opening a Notification
legacy Troubleshooting
Issue After opening a notification, I'm unable to return to the previous page by using the back button. The back button is unresponsive if I'm viewing a notification. Return button does not work when...
Upload attachments to custom objects Headless API
legacy Troubleshooting
Issue Create a custom object having an attachment field. Error 400 when trying to create an object using this field. { "status": "BAD_REQUEST", "title": "The value is invalid for object field...
Mitigating Cloud Backup Breaking Change
legacy How To
Issue The Liferay Cloud Backup image version 5.14.0 contains a breaking change that removed support for downloading and restoring backups created with client-side encryption. The goal was to release this change in...
CKEditor Upgrade to version 5
legacy
Issue I would like to inquire about the status of CKEditor in Liferay, specifically, if there is a plan to upgrade CKEditor to version 5 in an upcoming release of Liferay? Environment Liferay DXP 7.3 Liferay DXP...
PortletPreferenceValue for Announcements widget does not change for content pages when upgrading from Liferay 7.2 to 7.4
legacy Troubleshooting
Issue When upgrading from Liferay 7.2 to 7.4, the settings stored in the PortletPreferenceValue for the out-of-the-box Announcements widget does not change post-upgrade. The issue specifically affects content pages...
Understanding the 'Viewable by' dropdown and Download permission for file uploads in DL
legacy
Issue How do the 'Viewable by' dropdown and Download permission work when uploading files to the Document Library? Environment 7.4 U76 - 2024.Q4 Resolution 'View' permission → 'View' and 'Download' permissions The...
Zendesk Click-to-Chat uses "screenName" instead of Actual Name for Tickets/Claims
legacy Troubleshooting
Issue The Zendesk Click-to-Chat widget uses the claim screenName, instead of the user's actual name. This becomes a problem when Zendesk then creates a contact for this user as their name is incorrect....
Getting a web content in scheduled status using the headless rest API
legacy How To
Issue We are using the Liferay Headless API method getContentStructureStructuredContentsPage of  headless-delivery /o/headless-delivery/v1.0/content-structures/<structure-id>/structured-contents To get a web content...
How to define the order in which multiple object actions (defined for the same trigger) will be executed?
legacy
Issue I was wondering is there a possibility to order/prioritize object actions that use the same trigger? For example, I have two object action, action1 and action2, and they are both triggered by On after add. I need to...