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Troubleshooting Tools and Resources
Troubleshooting Tools and Resources When you have an issue with your site, you need tools to diagnose and resolve technical issues quickly. Liferay Cloud provides you with tools and resources for...
Support Access
Support Access Support Access is an optional setting that expedites troubleshooting by giving Liferay engineers direct access to a Liferay Cloud project environment. Liferay Cloud administrators...
Creating Thread and Heap Dumps
Creating Thread and Heap Dumps When you are experiencing issues with your Liferay service's performance, you may need to take thread or heap dumps to help you or Liferay Cloud Support optimize your...
Configuring Cross-Region Disaster Recovery
Configuring Cross-Region Disaster Recovery Liferay Cloud provides two ways for customers to take advantage of the Disaster Recovery (DR) procedure in the case of major incidents: Automatic Disaster...
Disaster Recovery Overview
Disaster Recovery Overview Liferay Cloud offers two strategies for disaster recovery: Automatic and Cross-Region. Automatic Disaster Recovery Strategy Liferay Cloud performs automatic disaster...
Enabling Glowroot on PaaS
Enabling Glowroot on PaaS Liferay DXP 2023.Q4+/Portal GA100+ Glowroot is included with Liferay in the /opt/liferay/glowroot folder. If you're running Liferay in a clustered environment, enable...
Liferay Cloud Platform Status
Liferay Cloud Platform Status The Liferay Cloud Platform is comprised of multiple systems. Users can view the status of Liferay Cloud Platform systems, incident history, and planned maintenance...
Maintenance and Downtime
Maintenance and Downtime Sometimes, big changes in the underlying infrastructure of a project may cause downtime. When planning for these changes, you can enable maintenance mode to redirect...