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Forgot Password is not popped up with an error when providing an email address that doesn't exist in the DB
legacy
Issue In the 'Forgot Password' option, while trying to provide an email id that doesn't exist in the database, the user can proceed to answer the security question. Whereas an error is not popped up saying the user's...
How to check the list of members who have been granted sight rolls
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
How to check users who have turned on "Receive change notifications" in Asset Publisher
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Is there a way to allow upper cases in a screen name?
legacy
Issue Is there any way to ensure that a user's screen name maintains the same capitalization that is present in the AD (Active Directory) when the user is imported into Liferay? Environment Liferay DXP 7.2...
Web contents are not visible under control panel
legacy Troubleshooting
Issue Exporting the site from one server to another server results in web contents are not visible with the below error in console. However, could see when searching through its article id. 2020-06-03...
How to differentiate instances based on environments in Dynatrace
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When Dynatrace is enabled in multiple environments, it...
Setting Review Dates and Times for Web Content
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Automatic backup stops while deploying new builds
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Our scheduled backup process didn't finish, it...
How to manage (deactivate, delete) themes
legacy How To
Issue After deploying a theme, how can it be managed, i.e., deactivated or deleted? Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution Use the App Manager to manage your themes: Open the App Manager: Prior DXP...
Scrolling to a certain point of the Page
legacy
Issue When clicking on the title, which is displayed in a widget display page, the display page will be scrolled partly (or completely) down when it is loaded. Steps to reproduce: Create a test widget page, by...
Adding a GIF image in a web content making it a static image
legacy Troubleshooting
Issue Uploading a GIF image in Documents and Media, and then add this GIF image to a Web Content article through the image tool. Per checking the source code, the &imagePreview=1 is added at the end of the image's...
Behavior of existing users when logging in to instances that have been used without the "Require license" check box checked and the check box is checked.
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Unexpected error occurred while duplicate the Fragment
legacy Troubleshooting
Issue Unexpected error occurred while duplicate the same fragment on content page. Steps to Reproduce Create a Fragment and add the following code snippet in HTML Tab. <label><span...
Is there a way to filter multi-level selections in Liferay DXP?
legacy
Issue Is there any mechanism in Liferay DXP that allows users to filter across many levels of attributes? For example, start with a brand, then a product, then a size, then a color, and so on. Environment Liferay...
Some CKEditor button functionality is missing for the Blog portlet.
legacy
Issue The font size, superscript, and subscript buttons are missing from the toolbar when using the CKEditor for the Blogs portlet. Steps to Reproduce In portal-ext.properties file, add the following properties:...
Not able to create custom form field
legacy Troubleshooting
Issue While trying to create a custom form field using Liferay Developer Studio 3.8.1. LDS shows an error "Specified Liferay version is invalid. Must be in range [7.0.0,7.2.0)" Environment Liferay DXP 7.2 Resolution...
Search result count is limited to 10000 when you use Elasticsearch 7
legacy Troubleshooting
Issue Steps to reproduce - users and organizations Create 15000 users using the attached add15000Users.groovy script. Execute the groovy script from Control Panel => Server Administration => Script Go to Control Panel...
React JS widget created with the Liferay JS Yeoman tool does not handle single or double quotes properly
legacy Troubleshooting
Issue When saving a configuration field with a React JS widget created with Liferay JS Yeoman tool, the following browser console error may be observed, and the configuration does not save successfully. Uncaught...
Search count is limited to 1000 with Elasticsearch 7
legacy Troubleshooting
Issue When connected to remote Elasticsearch 7, the search results are limited to only 1000 results. Environment Liferay DXP connected to Liferay Connector to Elasticsearch 7 version 3.0.1 or lower Resolution This issue...
Empty applications menu displayed to users
legacy Troubleshooting
Issue Empty applications menu and tab appears to users with no permissions to applications. Tab should not be visible without appropriate permissions. Environment Liferay DXP 7.3 Resolution Install DXP 7.3 SP1 or...
The user('s) to whom "view only site role" permission assigned is able to upload document
legacy Troubleshooting
Issue Logged in as a user to whom "view-only site role" assigned. The add "+" button is available to the user to upload the document. Environment Liferay DXP 7.0, 7.1, 7.2 Resolution Go to the site [Ex: Site1],...
Search Results in Recycle Bin are not ordered by Removed Date
legacy Troubleshooting
Issue When searching for content in the Recycle Bin, the entries are not sorted by Removed Date as expected. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution This behavior occurs because the entries are sorted by...
Next-gen image formats such as JPEG 2000, JPEG XR, and WebP are supported with Liferay?
legacy
Issue Next-gen image formats are supported with Liferay or not Environment Liferay DXP 7.0+ Resolution Next-en images formats ( JPEG 2000, JPEG XR, and WebP) are not supported with Liferay as of now There is already a...
Creating a new structure with a date field results in a Freemarker error
legacy Troubleshooting
Issue When you create a new structure that includes a date field and try to save it, you receive an error similar to this: Error executing FreeMarker template FreeMarker template error: The following has evaluated to...
SocketTimeoutException
legacy Troubleshooting
Issue What is the underlying cause of java.lang.RuntimeException: java.net.SocketTimeoutException 2021-06-18 07:55:41.652 ERROR [liferay/segments_entry_reindex-2][ElasticsearchIndexSearcher:165]...
ActionException error starting a node in cluster mode
legacy Troubleshooting
Issue When a node starts in cluster mode, with the property "cluster.link.enabled" enabled, an error trace like the following appears in the log: 2021-03-22 10:20:12.856 WARN [http-nio-8080-exec-1][PortalImpl:6840]...
Unable to disconnect Analytics Cloud instance from Liferay DXP
legacy Troubleshooting
Issue There is a known issue where you may be unable to disconnect the Analytics Cloud instance from Liferay DXP An error indicating "Error: Your request failed to complete." will appear in the UI, and the following will...
Any user who has not securely logged out will have their session terminated?
legacy
Issue Terminating the session of any user who has not properly logged out, for example, who has unexpectedly closed the transaction window, etc. This user does not have to wait for the default time-out to be...
LAR Import fails with Error Invalid file name
legacy Troubleshooting
Issue We are trying to move documents from one environment to another environment using the Documents and Media menu. We managed to export the documents from Production environment correctly, but when they were...
Automatic License Update Not Working
legacy Troubleshooting
Issue Licenses are not being auto-updated for Liferay Cloud. I've updated the service versions to those required but Automatic License Update is not working. Environment Liferay Cloud - Released with Platform...
How to remove the space between the currency symbol and the product cost when displaying Commerce Product prices
legacy How To
Issue A space exists between the currency symbol and a product value when displaying Commerce Product prices (e.g., $ 15.00) Environment Liferay DXP and Commerce Resolution If you would like to remove the space between the...
After searching document folder does not show documents
legacy
Issue Steps to Reproduce: 1) Go to Content > Document & Media. 2) Create a Folder(say Test Folder1) and inside that folder create one basic document(say Test Document1). 3) Now go to home page and search with keyword...
Form can not be added
legacy Troubleshooting
Issue Steps to Reproduce: 1. Log in as Admin user. 2. Go to Control Panel -> Configuration -> Instance Settings -> Miscellaneous 3. In Available Languages, Move all the languages present in the Current Section to...
Choose category name show subcategory web content in Asset Pubilsher
legacy Troubleshooting
Issue Steps to reproduce: Add a site with page Add a vocabulary: Vocabulary Name Add a category for Vocabulary Name: Category Name Add a sub category for Category Name: Subcategory Name Add a web content with Category...
Liferay SaaS CDNs Cache Mode
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue What is the cache mode set for Liferay SaaS CDNs?...
Editable field isn't working within loops in page fragments
legacy Troubleshooting
Issue Steps to reproduce: Under Site Builder > Page Fragments, Import fragment entries.zip(Attached) Drag the fragment on the content page, In the configuration defaultValue for iteration is 3. It works fine and fields...
How to call custom CSS?
legacy How To
Issue How to call custom CSS in portal normal.ftl file Environment Liferay DXP 7.2 Resolution The custom styling can be added by using theme’s _custom.scss file (i.e., src/css/_custom.scss). Liferay DXP supports...
Google AdWords in liferay
legacy
Issue How to use Google AdWords in Liferay. Environment Liferay DXP 7.0 Resolution Google AdWords is a pay-per-click online advertising platform that allows advertisers to display their ads on Google's search...
LDAP Imported Users are not been shown in control panel
legacy Troubleshooting
Issue LDAP is configured (and tested by using the testing buttons) in the portal. If you check the database you could find them (it means that they have been imported to the portal from LDAP as expected). The problem...
Liferay.Language.get method is no longer working with string variables as of DXP 7.3
legacy How To
Issue Pieces of code which contain calls to Liferay.Language.get using string variables and not literal strings as their argument return the argument passed instead of the corresponding translation. Environment DXP...
How to remove the English language from the User Configuration
legacy How To
Issue I set these properties in the portal-ext.properties file: company.default.locale=es_ES locales=es_ES locales.enabled=es_ES I restart the server Then I go to Control Panel > Users and Organizations > Edit and...
Page Fragment Issue with rich text editable field
legacy Troubleshooting
Issue Steps to reproduce: 1) Take Liferay 7.1SP2 with fix-pack dxp-16. 2) Create a page fragment with name "Demo". 3) Add the below code in the HTML section. <div class="fragment_33918"> <lfr-editable id="unique-id"...
Not able to exporte private pages
legacy Troubleshooting
Issue Steps to Reproduce: 1. Go to Control Panel > Sites. 2. Create a new Minimum site. 3. Open that Minimum site. 4. After that go to Publishing > Export. 5. Now click on "Change to Private Pages". Observed...
How can I turn off the print screen and download features for documents of a certain site?
legacy How To
Issue The admin wants to upload a document to the site, but he or she must limit other users from downloading the document and from taking screenshots of the document on that site. Environment Liferay DXP 7.0...
Grace Period for Virtual Cluster Activation Key
legacy
This article documents the grace period provided by the virtual cluster activation key, when exceeding allowed number of nodes. Resolution When using a virtual cluster activation key, you are allowed to have an...
Role Permissions to display all the actions in Knowledge Base Display Widget
legacy Troubleshooting
Issue After having created a specific role to let users manage Knowledge Base articles from Knowledge Base widgets, some actions, like "Add Child Article" or "Edit Article", may be visible from Knowledge Base Admin...
Blacklisting Commerce components in 7.3 can stop other modules as well
legacy Troubleshooting
Issue When you add a Commerce component to the blacklist, other modules will stop functioning as well. This may cause the following issues:  - Certain Commerce menu elements could be missing  - Gogo Shell...
Large File Uploader Permissions
legacy
In compliance with the latest GDPR regulations, files uploaded via our large file uploader are encrypted. As an additional security measure, we require all large file attachments to be...
Unable to see Structures Field for the Templates
legacy Troubleshooting
Issue Steps to reproduce: Start a Liferay bundle. Create a structure with some fields in it Create a template for it Click on the Structure tab, then back to the Template tab Open the template Expected behavior: The...
Scheduled publication to live won't include new content
legacy Troubleshooting
Issue After setting up a scheduled publication of a site from staging to live and adding new contents, these contents are not shown in the live environment when the scheduled date arrives. Environment Liferay DXP...
Paginated multi-selection is lost when navigating through pages with SPA disabled
legacy Troubleshooting
Issue The view to assign users to a given role can be paginated. When SPA is disabled, only the users selected from the last page are effectively selected: those selected in previous pages are discarded. This can...
The Form Records are viewable by guest users in the search results after the upgrade to DXP 7.2
legacy Troubleshooting
Issue The Form records sent by other users are viewable by guest users in the search results after the upgrade from DXP 7.0 to DXP 7.2: When a guest user searches in the search bar, the response will include the Form...
Free Marker Template Null Pointer Error
legacy Troubleshooting
Issue Free marker template(ftl) error is occurring when fragments changes propagation is enabled. Steps to Reproduce Enable Automatic Page Fragment Propagation. Navigate to Product Menu -> Design -> Fragments...
java.lang.IllegalArgumentException: java.net.URISyntaxException: Expected authority at index 8: https://
legacy Troubleshooting
Issue The following exception can be obtained when using S3 as store if no s3Endpoint is configured: 2021-03-16 01:18:14.998 ERROR [Start Level: Equinox Container:...
Updating Commerce Catalogs runs into Permission issue
legacy Troubleshooting
Issue When you are editing Catalog in Commerce and try to save the modification you will get the following message: "Error: You do not have the required permissions". This error usually happens when there is...
Limited Commerce menus available after upgrade to Liferay DXP 7.3
legacy Troubleshooting
Issue After upgrading the portal to DXP 7.3 most of the Commerce submenus are not listed under the Control Panel > Commerce tab Only "Inventory", "Product Groups", "Options", "Specifications" and...
Form's new records are indexed even though property 'Searchable' is set to 'Disable'
legacy Troubleshooting
Issue Steps to reproduce: Create a new Form. Add a new TextField and set property 'Searchable' to 'Disable'. Save Form. Add created Form to a page. Submit this form with some value in text filed (i.e. answer_one)....
HTML elements disappear in Calendar's events editor
legacy Troubleshooting
Issue When you edit the description of an event in Calendar portlet and elements like <iframe> are added through the Source view to it, after saving the event those elements disappear from the editor....
Announcements and Alerts email notifications are not sent out
legacy Troubleshooting
Issue After scheduling announcements or alerts, the email notifications are not being sent out as expected. Admin instead sees an error similar to the following in the Liferay logs: 2021-05-18 20:41:13.803 ERROR...
Password verification needed at time of changing user screen name & email address
legacy
Issue Password verification is required whenever a user needs to update its screen name or email address Environment Liferay DXP 7.3 Resolution A feature request has been already created in order to add a toggle for...